Rated 5 out of 5 by Gaye62 Beautiful hotel & city
Re: the quality of sleep- bed was very comfortable however the ambulances arriving at the hospital across the street was disturbing.
July 27, 2014
Rated 5 out of 5 by Dick002 Excellent staff and facilities
We were treated very well, Fast responses from all staff. Tasty food. Comfy and roomy room, with a great balcony.
May 28, 2014
Rated 5 out of 5 by Womanover30 The best hotel I've ever stayed at
I've stayed here on two occasions and got the best reception both times. I had lots of questions to ask the front desk but they patiently answered all of them and gave me great advice on things I hadn't thought of asking. My request for a specific room was met and I had a newspaper every morning. The view both times was stunning and everyone in the hotel seemed to like or love their job. The food was good though we most often dined in the area. Every store you need is minutes away and it was always a pleasure to return to the perfectly temperature room and leave the heavy bags and enjoy a few minutes of the view before continuing our city touring. The staff at this hotel knows their city and care about their guests. This will forever be the hotel I return to when in Vancouver.
July 4, 2012
Rated 2 out of 5 by WhiteGloves Time for an overhaul, rooms and staff.
This hotel is in a pretty great location, but is sadly in need of update/maintenace. Have stayed at this hotel many times, but this last stay will probably be my last. The hotel was full for noisy unsupervised teeanagers banging on doors and yelling in the hall. Had to call security! Why put customers on the same floor with event / convention groups? Left a vm for the manager, who did not even return my call.
Sadly this was my favorite place to stay, but now has become a worn, overpriced convention hotel.
March 19, 2012
Rated 4 out of 5 by MyVancouver Comfort
Excellent room and staff.
July 27, 2014
Rated 4 out of 5 by Cc75 Unexpectedly good
The exterior and lobby of this hotel is a bit dated stylistically, and gives off a slightly characterless business hotel vibe, however this doesn't do the hotel justice. The staff were warm and helpful, and the room was (and was kept) spotless and exceptionally comfortable. The only disappointment were the swimming pool facilities which were a bit shabby and uninviting, and could do with a refurb. Overall though I would definitely recommend the hotel.
July 18, 2014
Rated 4 out of 5 by gracine808 Great location
Location is central to everything - shopping, dining, attractions. Only thing that was below expectations was the service in the restaurant in the hotel in the North Tower. Service was slow with only three occupied tables in the dining room, forgot our order of bread, did not check with the chef if able to substitute some food requests and bar orders took longer than expected. Waitress did say up front she forgot some of our requests but did not apologize or try to accommodate another way.
June 12, 2012
Rated 5 out of 5 by Weather2000 Good Location
On a business trip, so stayed for two nights only. Great location, close to downtown Vancouver, but good access to leisure areas such as Stanley Park.
Initially found the location of the restaurant in the 'other' tower a little tricky to find - breakfast really good, but evening dinner a little disjointed, with inordinately long wait for food. Shame! Needs addressing....
July 21, 2014
Rated 4 out of 5 by monty1 Rooms
My original room was in the South Tower, and although it was nice having access to the club lounge, I moved over to the North Tower for the remainder of my stay. The rooms in the North Tower are more updated, and I prefer the views of the city in this building. Overall, enjoyed my stay and will reserve a room again for my next visit!
July 21, 2014
Rated 3 out of 5 by JC57 Good Location - Unnecessarily long check in
The hotel is in a nice central location. My only real complaint was with the check in process for SPG members, which took way too long. There weren't even many people checking in, but they used the SPG line as a general check in for everyone, why bother having one if you're going to do that? I went to the regular counter, it was faster.
July 21, 2014
Rated 5 out of 5 by Caper1 Friendly staff, comfortable rooms
I enjoyed my stay, rooms clean, and comfortable, great view, staff friendly.
May 13, 2014
Rated 5 out of 5 by lucybelle Excellent features
Friendly staff.Clean and spacious rooms/fabulous food and great location and very friendly staff
July 24, 2014
Rated 3 out of 5 by erinscircle SCALDING WATER
Everything was great in my room until... I turned on the taps. Unfortunately this wasn't until 1:30 am. I tried to use the cold water and was scalded to the point where my hands were swollen. I tried everything thinking it was just the pipes. Even the bathtub produced the same results. So, I called down to the front desk, and they had someone check another rooms' taps to make sure it wasnt having the same issue. I had to repack all of my stuff and move rooms in my pyjamas. I barely got an apology. I didn't even get a room upgrade, and having already stayed in a Sheraton for over 100 nights THIS year alone, I expected a lot more. However, once I was in the room, the bed was very comfortable, it was clean and met my needs.
June 6, 2012
Rated 4 out of 5 by NotAnAlaskanMountainMan Great location, bad location?
The room was a bit small, but reasonably well designed. Staff was excellent. Sleep quality could benefit from much greater soundproofing from outdoor noises (e.g., motorcycles and police sirens all night). I didn't try the restaurants but if conference catering is any indication, the food was done well. The downtown location is both a blessing and a curse.
July 17, 2014
Rated 5 out of 5 by Joey89 Best room ever!
We stayed here on Mon. and Tues. last week and went to Whistler on Wed. We LOVED the hotel so much we came back and stayed Thurs. and Fri. The rooms were fabulous and the view amazing. Had rooms on the 24th and 29th floors with a panoramic view of the ocean and city. Bed was comfortable and very quiet room. Staff excellent at the conciege desk . Would highly recommend this location as you can walk to everything.
July 17, 2012
Rated 4 out of 5 by iflycoach Sheraton wall center vancouver
Hotel is located in a great location. Rooms are oddly shaped and some do not come with typical amenities (i.e. work desk).
There were no complimentary bottles of water even though i am a gold member. The television channel options are horrible. Channels should at least include discovery channel and HBO. please.
July 18, 2014
Rated 3 out of 5 by jabcruiser82 Great location
We checked in late in one of our rooms because the room wasn't ready. This was at 7pm! We had to store all our luggage in one room while we waited for the second one to be cleaned. Also, we came back the next afternoon after 3pm and our room hadn't been cleaned yet. The room was very nice and the beds are awesome! I just think that the cleaning staff needed some adequate help and time management.
September 21, 2012
Rated 2 out of 5 by CaptSam Hotel Lovely - Reservation Call Centre Lacking
I regularly stay here for business as it is close to the location I usually do business with and it is located next to many amenities within walking distance.
As a SPG, my expectation is that my regular business would be appreciated and my concerns addressed by something other than "sorry you did not enjoy your stay". I was also not happy to see that my home address had not been updated after two requests and I was unable to receive a proper invoice. I was told it would be e-mailed to me, but I still have received nothing four days later which has delayed my expense claim submission.
I would suggest that the front desk staff I dealt with need to go back to customer service school, but then from their age and lack of confidence I would like to believe it was just unprofessional inexperience that will improve with age. That thought is the only thing that kept my review from being "unsatisfactory".
March 8, 2012
Rated 5 out of 5 by SD3271 Amazing Rooms and Services
I love the Sheraton Hotel. It exceeds my expectations every time I stay there.
July 21, 2014
Rated 5 out of 5 by Cinderella88 Great spot close to everything
The view is awesome from the room of the city and ocean.
Close to Robeson street Granville street and all the fun of Vancouver.
April 15, 2014
Rated 4 out of 5 by Saller Parking
Parking is very expensive. Special rates for members or even free parking would be great.
No complaints, great concierge/bell desk staff, very warm and welcoming.
Front desk some great, some could smile and be a little more friendly, mostly all okay, night staff no so alert to customer service, lounge young lady, Michelle, was the best same as Bell desk staff.
November 12, 2013
Rated 3 out of 5 by Patsyanne Not the best Sheraton
In a useful position in downtown. We booked a club room and disappointed with club lounge and breakfast and evening o'dheorves which frequently ran out and hot food was cold.No easy chairs in lounge. Just not worth the extra money. Reported our disappointment to front desk but not a lot of interest shown. Club rooms nothing special just the same as non-club rooms.
September 21, 2012
Rated 4 out of 5 by KathleenT Check in issues
We booked adjoining rooms for our party of 6 but at 3pm check in, only one of the rooms was clean and ready. We were promised the room "soon" and told the key would be delivered to our room. After a swim, we called because we still did not have the keys. A housekeeper came to deliver towels and opened the adjoining door and STILL didn't have keys until I called the third time and spoke with a manager who delivered the keys at 5pm - 2 hours after our promised check in time. It's a good thing the room was comfortable and very clean but I was disappointed that we weren't offered a different room when ours was not available.
May 26, 2014
Rated 3 out of 5 by shocked2012 Shocked
I was shocked when i checked in at 2am only to be given a room that was dirty.. subway wrapper and a half eaten sub in the room and towels on the floor. When i went to let the staff know, i really felt like it was my fault which shocked me..... love spg hotels but was not pleased with the hotel staff and how they handled the situaton.... won't go back.
November 7, 2012
Rated 5 out of 5 by ACanadianTraveller conference stay
I helped organize a conference at the hotel. Hotel staff was very accommodating, with flawless service and very good food. Rooms are very nice and offer spectacular views. Feedback from attendees was positive throughout.
July 18, 2014
Rated 5 out of 5 by WayneF Great serive
The staff was extremely accommodating and helpful when I told them my luggage did not arrive with me. They provided free of charge the essentials to hold me over til my luggage arrived and provided info on a nearby mall to buy some clothes. The entire staff was always super friendly. If and when I return to Vancouver, I will certainly stay here.
July 2, 2013
Rated 4 out of 5 by OldSeaSalt Under staffing North Tower
There was no concierge service at the North Tower. There was never anyone at the desk. Had to walk to the South Tower to obtain umbrellas when raining which it does often in Vancouver.
The reception desk only had one staff and there was always a line to get help or information.
The Valet/Bell Captain at the South Tower was exceptional.
June 26, 2012
Rated 5 out of 5 by Goofy 'A BRIDGE OVER TROUBLED WATERS"
My stay this week consisted of the amazing HOTEL STAFF being " A BRIDGE OVER TROUBLED WATERS"! Many of the staff were a bridge for me in the midst of chaos appointments and important appointments. They exemplified kindness calmness and a very caring spirit in the midst of this hotel being completely sold out and extremely busy. The hotel also has "A BRIDGE"... It is an Indoor Bridge that connects the beautiful towers. Here you find solace and peace, comfy chairs and tables to be alone and chat with a friend and an excellent business center or the working professional. I highly recommend this hotel as you will be so happy with the Bridges that you find.
May 4, 2014
Rated 2 out of 5 by Alienintheus Dated decor and noisy aircon
Very disappointed with this hotel. Dated un attractive decor and extremely noisy aircon - I wore earplugs and could still hear it! My second night, I moved to a different room and then experience a broken toilet that wouldn't flush and a continuous beeping alarm sound from the fire alarm speaker. Needs improvement!
September 18, 2013
Rated 5 out of 5 by freesarah Best Hotel Experience Ever
I stayed here last week for a conference. I have to say I dont think I have ever experienced better service from a hotel. Every single staff person was beyond professional and helpful. I am extremely impressed with the consistency and friendly nature of the service. The room was beautiful A fabulous experience.
April 29, 2013