Rated 2 out of 5 by KAG1 This hotel was disappointing.
I was disappointed. I stay in star wood properties all the time. This hotel did not live up to the star wood brand. I could not recommend. The staff was poliet, but several incidents occurred and when I brought it to their attention, no one took action.
October 7, 2013
Rated 5 out of 5 by TLC2013 This hotel was very comfortable.
After driving for 20 hours my husband and I decided to stop and find a hotel room. This hotel offered a great government rate and the staff were very friendly and helpful. Our room was comfortable, quiet, and very clean. I would definitely stay here again.
July 1, 2013
Rated 5 out of 5 by Georgio Unexpected level of service
Scheduling resulted in us staying a night in Albuquerque rather than flying straight out from Santa Fe and we booked last minute at the Sheraton Albuquerque. The hotel was great, location is good the room was nicely finished and very clean.
So what impressed me the most? The staff. The ladies at the front desk were so welcoming; the the Night Manager came out from behind the desk and said "I just want to thank you for staying with us tonight." Up on the floor, one of the housekeeping staff stopped me coming out of my room and asked "How was the room, is every thing all right?" We were so impressed by the staff that we felt like we were staying in a luxury hotel. Excellent people.
May 7, 2014
Rated 1 out of 5 by goldengrammy Not this one
dried blood on pillow, broken metal doorstop on floor that I stepped on, called before booking room about ballon festival and was told to go to site and book and information, cost much more that if I had booked thru you.
October 16, 2012
Rated 5 out of 5 by Stlfaninca Always meets our expectations
We are originally from the Midwest and travel back there often and Albuquerque is exactly halfway between the Midwet and our home in California. This is always where we stop. It doesn't get any better.
August 9, 2013
Rated 5 out of 5 by Bunny Great nights sleep!
The beds at the Sheraton Albuquerque Uptown are extremely comfortable. It is a great place to stay! The rooms are large and the staff is friendly and very helpful.
We highly recommend this hotel!
January 24, 2013
Rated 5 out of 5 by AarGee Great Staff; Special mention to Richard Manas
The hotel was great. Very close to the freeway with lots of restaurants around. The staff were very cordial. Special mention to Richard Manas who took care of my needs. Guess what....I'm staying there next week too !!!
June 20, 2014
Rated 5 out of 5 by dfjtaos Beauiful and modern!
We stayed at this hotel years ago...love the upgrades! Rooms are beautiful and comfy, staff is very nice and attentive. Very accomodating for our requests. Food is fabulous!
January 29, 2013
Rated 3 out of 5 by Joyce1111 Staff was accommodating
Carpets were dirty. Water pressure effected by other rooms use. Noisy if on street side.
June 22, 2014
Rated 5 out of 5 by MiMiAR The hotel staff were great.
The hotel staff went out of their way to be very accommodating to all of our needs. From special requests to extra items. The shuttle service was great.
July 15, 2013
Rated 5 out of 5 by CJ64 MORE THAN EXPECTED
HADN'T STAYED SINCE RENOVATIONS. WHAT A GREAT SURPRISE. ROOM WAS LARGE, CLEAN, AND COMFORTABLE. 14 YR OLD GRANDDAUGHTER WAS WITH ME AND SHE LOVED IT.
January 27, 2013
Rated 4 out of 5 by ClynneH Healthy stay!
The staff at this hotel were awesome to be around. The General Manager Damen Kompanowski was very helpful in getting my phone back from the person who took it and helping resolve other issues. The night manager Richard was helpful with problems I had. The Bar tenders Eric, Tori, & Mariah were friendly and served my food as well as the beverages with a smile. Dine in room service was great, Ben, Kyle, & a few others. Carrie at check-in was wonderful, as well as others that helped at the front desk. Kevin, head of house keeping went out of his way to get me a charger that I had left in room for my phone. Erin & Lewis for helping me with my luggage. Thanks to Marcus Urtiaga for helping with my reservations for my stays.
May 23, 2014
Rated 5 out of 5 by Minilini Wonderful time in Albuquerque
Wonderful hotel right under the Sandia mountains. Great staff, great room. Very convenient to all visitor sites. Food was good, too.
October 25, 2013
Rated 5 out of 5 by Manju Excellent Service
We enjoyed our stay and the facility is excellent. Especially appreciated the service of the Assistant Director of Guest Services.
March 31, 2012
Rated 5 out of 5 by JAM78 IR-4 Meeting
Stayed here during the IR-4 conference. The service, food, people were great and the stay was excellent. Well managed hotel.
September 20, 2013
Rated 5 out of 5 by Earl59 Great Service
It had snowed over night during our stay and the staff went out into the parking lot and cleaned off the cars. That is service.
February 22, 2013
Rated 5 out of 5 by TomfromGuam We are repeat customers!
Kudos to Mandy's skills in customer service and can-do attitude.
The pool was great this time around. Jacuzzi too.
February 19, 2013
Rated 4 out of 5 by JCASE Great Location
Great location to uptown shopping. LObby bar is friendly and lobby relaxing. Front desk staff very professional.
January 22, 2012
Rated 5 out of 5 by Boots49 Loved the place
Wonderful hotel. Staff helpful and room was perfect.
It was nice to have a Starbuck in the hotel too.
September 29, 2013
Rated 5 out of 5 by suejay The staff at this hotel was very helpful and responsive to requests.
I used the hotel for participants in a large event. Everything went better than I could have anticipated.
November 21, 2011
Rated 3 out of 5 by cb88888 Just OK
I have stayed here once before a month ago, and when I did, I had a wonderful time. I plan on staying here every month but I wish the gentleman at the front desk knew more about anticipating my needs as well as more about SPG rewards. When I checked in, I mentioned to him that I had requested over the phone with the reservationist that I get the same room as last time and if they had a fridge available as well. He gave me no response and a look like "ok, what do you want me to do about it". Then he finally responded saying getting a fridge was like the lotto. When I checked out, I had opted for no room service which is an additional 500 points, he went on to tell me how many points I had (2,800) and that it includes my stay points of 500 (completely wrong, and I actually get more points from the money I spent on the room that weekend). Moreover just a waste of time from someone who didn't know the correct information of the program. Also, unfortunately I had gone to the jacuzzi and there was a woman in there who was picking her FEET so I immediately got out and took a shower. Gross.
Honestly, besides that, everyone was very nice, the breakfast offerings at the Club level were great.
August 26, 2013
Rated 5 out of 5 by co123 Great Hotel
Nice hotel, emploeyee and location. Enjoyed the club level, great food and service.
September 24, 2012
Rated 1 out of 5 by skcbc54 Expectations not met.
I was not pleased. Carpet was filthy and my bathtub and sink was not cleaned.
June 14, 2013
Rated 5 out of 5 by alexa3101 Perfect stay
the hotel was efficient and attentive; everything was lovely; wonderful room.
October 30, 2012
Rated 5 out of 5 by Karin84 Great stay;great staff!
This hotel exceeded my expectations. The staff was so friendly and helpful.
February 2, 2013
Rated 5 out of 5 by LJx52 Always a great stay with a lot of personal service.
Staying at the Sheraton Uptown is the highlight of my NM sales week.
January 6, 2012
Rated 5 out of 5 by Ingrid43 Great location
Walking distance to local malls and food. Will transport you within 2 miles-free. That does not get you to old town, glad I had my car!
Great beds-well rested. Came for conference-comfortable accommodations. Brought family and dog (pet friendly);pool too small for daughter to enjoy-never used her swimsuit.
As an SPG member had a good floor with good views. Otherwise no special treatment noted; couldn't even get a late checkout. Conference ended at 12 (checkout time) staff seemed bothered to give me til 1230 and was told I'd be charged if late. Other Sheraton's have given SPG members a "happy hour" or free coffee. Had more love from reservations.
August 5, 2013
Rated 5 out of 5 by Stump So tired
It was fine, Very clean and quite. Just needed some sleep.
September 20, 2012
Rated 5 out of 5 by 10sjnke Great place to stay
Beds were comfy, lots of pillows, good clean room.
August 12, 2013
Rated 4 out of 5 by tdl1 A good stay
Overall, this was a very pleasant and comfortable experience. Four days of meetings in the hotel left me numb but that was not the hotel's fault. Front desk-area staff were top notch: informed, gracious, responsive, pleasant, problem-solvers. By all means skip the restaurant. Breakfast wait staff were nice but totally clueless; hard to believe their memories or attention spans could be so short and still be employed there. Don't mean to be disrespectful but over four days of breakfasts they were consistently inattentive or forgetful, an experience shared by everyone in our group each time. I could not leave tips in good conscience; felt bad about that. Don't skip hotel but DO skip the restaurant if time is important to you.
May 23, 2014