Rated 4 out of 5 by ZClark Busy Weekend at Sheraton
I wanted to be sure to comment regarding the reaction of your staff to a call my husband made to the front desk. During our recent stay in Framingham there was our event and also an event of hundreds of 18 year olds. Within the first 10 minutes in our room their was running in the hall, game playing, etc. We were concerned and contacted the front desk. After that first call we did not have to call again. The hotel had Security in the hallway looking into the noise and posted in the hallways at night to ensure that no one was disturbed. We had a great, restful weekend!! Thank you.
November 11, 2013
Rated 5 out of 5 by JayJac Pleasantly Surprised!
Not sure if the room we had was due to being an SPG Gold Club member.... The room was HUGE! The rollaway fit w/o moving furniture AND still had plenty of room. Rollaway was in the room already for our late arrival. (I called only 15 min. before we arrived.) Clean room, ..TV worked, ...A/C worked well. Free bottled water! Plenty of free parking. We missed the continental breakfast in the Club Lounge, but we got the same for free in the restaurant (thank you)! Workers were VERY cordial.
Really, no complaints. Wish all our hotel stays were as nice! GREAT job, Sheraton Framingham!!!
July 26, 2012
Rated 2 out of 5 by NeverAgain Fell short of low expectations
Stayed for a one night business trip arriving later in the evening. Door to my first room was open upon getting there. Lock was clearly broken and door wouldn't stay shut. Had to return to front desk for a new room. Staff didn't seem surprised by the problem nor apologized for my inconvenience. Breakfast at the Sheraton the next morning set an all new record for taking the longest to make. Not only did I wait 45 minutes for an omelet, but once received it was made incorrectly. No one ever checked back to see if it was okay, to refill the empty coffee, nor to take my check with payment to cash out. Ended up signing it to my room to avoid being very late for meetings. Very disappointed with this Starwood property.
February 14, 2013
Rated 2 out of 5 by KT88 We were disappointed
For the cost of the room, this hotel offers little beyond a bed. Any extras, refrigerator, microwave, rollaway and wi-fi, cost an additional fee. No breakfast was included. Our guest room was a nice size, but when I went to move the chair to offer more space for our luggage, I found a lot of crumbs and lint on the carpet. The bathroom ceiling was peeling, reminding me of the old apartment I rented in college. In addition, since we were traveling with a large group, we would have liked an area where we could gather and enjoy time together, but the hotel offered no place, other than our guest rooms, to do that. There was a nice fitness room, but the area around it was under construction and the morning I was using it, workers were in and out and I began to feel in their way. The pool was big and my son used it to do laps, but it was aged and didn't look exceptionally clean. There was no whirlpool, which was disappointing after a 17 hour drive to get there. Last August my daughter and I stayed in a different Boston area Sheraton and, although this one had a whirlpool, it was closed for repair. Our family travels frequently for our children's sports teams, so we have stayed in a variety of hotels. In comparison to others, I would have to say the Sheratons we have experienced did not offer the cleanliness, convenience or value of many others.
April 5, 2014
Rated 4 out of 5 by CaptnDwt Getting it Done
I stayed for 2 nights as part of a very large group (600+) for Rotary. Biggest issue was that one of two sets of Elevators was not available. There have been MANY complaints about this in the past year, and I can't imagine why this was not completed by now. With limited time between sessions, this was a BIG problem. Now, The room was great, but details show a lack of attention to Maintenance. These could easily be repaired. By not doing so, there were major detractors to an otherwise first-class room. The remodeling and lighting are apparently complete, and the results are GREAT. The use of LED lighting throughout is very well done and is highly commendable for making the building more energy efficient. Keep working to make it better folks; "Close enough" is never good enough; especially for what can be a first class hotel and conference center.
March 9, 2014
Rated 3 out of 5 by roomwithanattitude Needs Improvement
I thought the male check in staff was below par. All I did was ask if I could check in early and check out late because of the timing of the conference. A simple "no" would have been sufficient. Obnoxious attitude. Checking in my hands were full and asked for the room number."its on the card" with a smarmy attitude was what I got. I asked again. Same answer, Would it have killed him to look down? More examples but no room here
March 9, 2014
Rated 4 out of 5 by Kilroy Great hotel for the Super Megafest!
My son and I stayed the night so that we coudl attend the Super Megafest! We really loved our stay in the clean, comfortable, huge room. I just have two gripes - being charged for Wi-Fi and also BY DEVICE! The other thing was that there was no DVD player to go with the TV. I've stayed in a good number of hotels the past few years and this is the only one that has charged me for Wi-Fi. I have a Kindle Fire and my son had his laptop, and we were charged $19.90 ($9.95 per device) for Wi-Fi. Not good. It is not a dealbreaker, but I wasn't happy with it.
November 24, 2013
Rated 4 out of 5 by John614 Reservations and food prices
Excellent facility but food prices seemed high for a group. (NO GROUP RATE) for the Joe Val Festival. When we reserved the room we were told that there were no more rooms on a non picking floor, and asked for a non picking room if one became available. We spoke to a number of people who told us that they called for a room a week to a couple of days before the Festival and got a non picking floor room.A note had been placed on our ation for a non picking room if one became available.
February 17, 2014
Rated 4 out of 5 by max1339 Great weekend
We went for a weekend convention! KIds had fun in the pool, while the adults were at meetings. Rooms very nice. Remodeled last year. Very Nice Hotel! Food was excellent. Staff was very helpful! Beds were comfortable and lots of pillows! Easy to get to off Mass Pike or Rte 495. Great location near shopping and restaurants.
March 17, 2014
Rated 2 out of 5 by AaronT In hot water, then cold...
Not much from this hotel experience was memorable. Didn't find the front desk attendant to be very warm and overall the design of the property appears outdated and in need of rennovation. Of particular note the shower was horrible and bordered on unsafe. Extreme temperature changes from scalding to luke warm made it impossble to tolorate a shower for more than 30 seconds. Had I stayed another night I would have complained instead of putting up with it. Found the inconvenience of changing rooms outweighed the pain of taking a shower. But it was close.
November 9, 2012
Rated 2 out of 5 by DJS925 Room 474
We stayed in Room 474 and the first thing that was visibly noticable was the carpet had a large stain on it. It was one of those stains that looked like somehing bad had happened there. Not sure what it was but we should not have stayed in that room. The conditioner in the bathroom had been used. There was no "Directory of Services" in the room, no channel list for the TV. When I booked the room I was told and I quote "its a completely renovated room" I know it was not!! I don't appreciate being misled and that room should be "renovated"!!
November 4, 2013
Rated 5 out of 5 by RabbiMoshe Amazing hotel
I love the place, especially enjoyed the service we got from from Chris Kant, the front office manager!
Every time I stay, he makes it his personal bussines to make sure we are comfortable and all our needs are filled!
March 20, 2014
Rated 4 out of 5 by BPS21 NERC CONF.
The layout was great . Only issue was the long waits for the elevators to arrive.
March 24, 2014
Rated 3 out of 5 by disappointingstay Good location but going through growing pains
The location of this hotel is convenient however it is undergoing a much needed renovation.
The hallways are dark and dated and some of the rooms are newer. However the renovations sometimes seem half done. For example while the room looks new the bathtub is old and worn down.
There are no gym facilities currently but most disappointing is the cable service. I've stopped calling to complain because it does not seem to be able to be fixed.
Service cuts out every few seconds and makes it impossible to watch a show or sporting event.
May 2, 2013
Rated 2 out of 5 Disappointed.
Well, let's see where to begin?
1.) The phone in the room did not work.
2.) The remote control did not work.
3.) There were two beds, but only one robe in the room.
4.) It took the staff close to two hours to bring a robe up to the room.
5.) This hotel does not offer free wi-fi. For the cost of the room and the reputation of Sheraton hotels, free wi-fi should be a given.
6.) No breakfast included in the cost of the booking. Cheap hotel. I telt neglected, and certainly not important as a guest. Would not return to this Sheraton again.
January 19, 2013
Rated 3 out of 5 by FrequentTravellerSarah Nice interior, but many problems/issues
The hotel itself is nice - has a nice interior. Rooms are clean. Staff is friendly.
However, my first stay here my room was full of issues: 1. The bathroom lights would not always turn on, 2. The door to the adjoining room (I did not know the people next door) would not lock and I had to wait 40 minutes for the hotel to fix it, and 3. My magnifying mirror in my bathroom broke off the wall immediately upon touching it.
The lounge breakfast is substandard - nothing is very appetizing and the cereal options are all sugary and rarely replenished. In the evening there are no salad options.
Also I find the pillows to be uncomfortable.
It isn't the worst Starwood property I have stayed at, it is doable. But it certainly needs improvements to retain my and others business.
September 25, 2013
Rated 5 out of 5 by lsciuto I love the Sheraton Framingham!!
I'm currently on a project about 6 miles away from the Sheraton, and since I am a Starwood person, the Sheraton is the natural Starwood choice. As with any hotel (and, as a consultant, I've seen a lot of hotels), I didn't know what to expect from this Sheraton. I have to say, though, that I was really really pleased with this Sheraton. The rooms are clean, the room service is efficient, the food is good, and the customer service is just stellar! I've never met a better group of hotel employees. I recommend this hotel.
June 20, 2012
Rated 1 out of 5 by EdWood Horrible Exp
Recently we stayed at this hotel for a hockey tourn, The Hotel was completely unprepared for the amount of kids. Chris the manager who would not give me his last name or see his tag stated "I am not here to baby sit" and "We did not realize how many kids were coming" (It is a youth hockey tourn). The breakfast which is normally complimentary, we had to pay for at a discounted rate (thanks). The food was raw and dangerous to eat. Paint was peeling off the walls in the bathroom. Overall the hotel was a disgrace.
October 28, 2013
Rated 3 out of 5 by dpsja Check in and check out
Upon check in, I booked 3 rooms, One of the rooms we were given was an unmade room with 2 double beds instead of a clean room with a king bed. What a hassle to have to drag luggage around the hotel. Upon check out - one of our rooms was charged to our daughters credit card which she used to check in. We specifically asked that all rooms be billed to our charge card. The 2 people at the front desk were very put out when we asked for a correction in the billing. The gentleman we dealt with was rude at best.
November 18, 2013
Rated 5 out of 5 by Chesea23 Great Stay
We booked a stay at the hotel before our cruise and we had a good time and enjoyed the wonderful hospitality extended to us by your staff. When we checked in, the nice lady at the front desk (i didn't get her name) told me that there is no two double bed room which I reserved and would we be okay with a king bed and a pull out couch? I said no problem and asked if they have a room on the club floor so she checked and upgraded us to a club floor room.
We are so grateful for that as we had been driving from Toronto since the wee hours of the morning. It was a tiring day and having a nice room to relax in was a welcome respite.
Kudos to all your staff who are all very friendly and efficient.
Thank you and if ever we go to Boston again, we willl definitely book your hotel again.
August 1, 2013
Rated 3 out of 5 by tusken I stayed for comic con
My room was nice the staff was friendly, however my guest had a difficult time picking up her room key from the night staff even though I made sure to give all or her informatiom.
My biggest complaints were limmited parking, and with THOUSANDS of people at the con. Also there were only 2 of the 4 elevators working. This seems to be done on purposes because it was the same last year. This made it difficilt to check in/out, and even get around while wearing bulky costumes or costumes that have limited vision.
November 21, 2012
Rated 5 out of 5 by Richard Can't live like this !!
I've stayed at this hotel many times before, but this is the first time this issue has come up. Both the Celtics and Bruins were playing that night, yet neither was watchable from in the the room or in the bar. This is TOTALLY unacceptable, you cheap people! I have choices, and I will not be staying there again until you can assure me that I can watch ALL four Boston teams, at least in the bar , REGARDLESS of which channel the game is on. Currently not acceptable situation. Fix it or count me out!
February 9, 2013
Rated 4 out of 5 by Richard42 Shuttle Drivers Were Great, But There Was A Glitch
This was a business trip for me and I needed to get to and from my meetings each day. The shuttle drivers were helpful, friendly and knowledgeable of the local public transportation options. BUT the front desk staff couldn't fix a glitch - on my last day I did NOT have access to the 6th floor Club Lounge (my card did not work to open the door). I was counting on that for breakfast before my meeting and couldn't wait around for them to investigate and send a replacement. That was frustrating.
September 2, 2012
Rated 2 out of 5 by sbtinme Long overdue for significant updating
I stay at this hotel a few times a year for work and I'm a SPG Platinum member. My last stay was not a good one and it was primarily due to the rundown condition of my guest room. The bathroom was in really rough shape with lots of peeling ceiling paint and a moldy air conditioner.
The parking lot set up at this hotel is almost always very frustrating, but it is what it is. At this point, I don't know how they'd go about fixing it.
The restaurant and bar feels like 1982. Seriously.
I'm mystified that Starwood has allowed this hotel to operate under the Sheraton flag when there are significant quality issues, but I'm hopeful that the announced "total property renovations" that are about to take place really can transform this place from a very marginal hotel to a much more modern, updated one.
August 1, 2012
Rated 2 out of 5 by Dsil not up to par
I will start with the positive that I was allowed a late check out. Besides that there were a lot of issues. To start with room was cold when i checked in. had to set the heat myself . took a while to warm up. The shower had no pressure and kept going from hot to cold. I asked for a wake up which never came the next morning and was late for a meeting. i quickly browsed my bill before I left which included a charge for a fridge which i never got or asked for.
Hotel could use improvment.
December 21, 2012
Rated 3 out of 5 by Nottohappy Billing was a nightmare
I reserved 6 rooms with the instructions that the people I booked the rooms with will present their credit Cards at Check in. The hotel failed this task on two accounts. Then when the bill came and I questioned the hotel on this and they stated they knew nothing and that I needed to speak to billing. They proceeded to forward me to the billing department which work only part time as they never answer their phone. I finally reached them and he said he would take care of it. Well they batched the accounts up some more as I have charges for people in rooms in which they were not checked into the hotel for that night. Then I tried calling them back to straighten it out and again....they only work part time and they will call me back...Meanwhile I have interest being charged on my CC.
Thanks Sheraton Framingham.
October 18, 2013
Rated 5 out of 5 by niquemags Super Megafest
Over the weekend we stayed in Framingham at the Sheraton for Super Megafest. It was crazy with a bunch of people checking in at the same time. The staff went out of their way to help each and every guest. One (manager, I believe) stood out above the rest. Chris was the one person who made sure we had everything we needed and checked on us every time he saw us in the lobby. With staff like this, I will definitely be staying at the Framingham Sheraton again.
November 25, 2013
Rated 1 out of 5 by Kat2012 Poor House Keeping
I have been staying at this hotel for over 12 years now and unfortunately my stay each time seems to get worse. This time it was housekeeping, they did a poor job, the tub was never cleaned, the shampoo, conditioner etc...was not replenished. The towel mat was missing. All this happened, after I mentioned it to the housekeeping manager. I can't stay here any longer after putting up with it for so many years. I'll take my business to another Sheraton or hotel all together.
July 30, 2012
Rated 3 out of 5 by Nkem000 Framingham Sheraton/Poor attitude of food service workers at the club dinning room
Overall, the service at this hotel was good except for the service at the Starwood Club dinning. The young lady there was very rude to the customers and began shutting the breakfast down prior to the scheduled time that breakfast was supposed to be over. She states that her supervisor asked her to do so. This infuriated the customers causing much dissatisfaction and complaints to the Hotel Management on6/23 & 6/24/2012 respectively. This needs to be looked into
July 11, 2012
Rated 5 out of 5 by Robbyn74 Great visit
I spent 3 nights at this hotel & had a great stay! The beds were super comfortable & great to crawl into after a long day of sight seeing! I loved the 4 pillows! We ate in the restaurant once & the food was very good! The breakfast was delicious as well! There were a couple of concerns that I had that I needed assistance with & my concerns were answered promptly by the friendly staff at the front desk! I am already making plans to return next summer!
August 29, 2013