Rated 4 out of 5 by NEEDINTERNET Must fix internet now
I have always loved your hotel. The staff is among the kindest and most professional that I have encountered anywhere. But I will reluctantly need to stay somewhere else until you fix your internet. Your hotel is like the bermuda triangle for computer useage. I have trouble using email on my iphone and my email and web on my laptop rarely work in your hotel. The lobby computers are also very hit or miss. I have wasted hours and I am done.
January 31, 2014
Rated 5 out of 5 by ErinH Wonderful Customer Service
This property not only surpassed my expectations in the comfort and cleanliness of its rooms, but the customer service my family and I received was over the top! Everyone at the front desk and the food outlets greeted us and went out of the way to get to know us and we only stayed for 2 days! I especially would like to thank Elizabeth, Melissa, Heather & Simon at the front desk for going out of their way to make us feel like family!
January 28, 2014
Rated 3 out of 5 by MaryBeth1 coffee maker/slow drain
The coffee maker was shaped like a K-cup filter but they gave you full size filters and you were suppose to stuff them down into the cup. The water did not flow through well. I think they ordered the incorrect filters.
The drain in the tub did not work well. At end of shower you were standing in 3 inches of water.
Great with Dogs but ask for first floor. Had to go up elevator each time.
December 31, 2013
Rated 5 out of 5 by KeiKei17 This Hotel is Beautiful...great atmosphere & water setting
I received such great service from Front Desk employee Simon. It made my day to have Simon go out of his way with such a great attitude & care
December 25, 2013
Rated 5 out of 5 by MarioParedesCruz Excellent Hotel
Nice location, excellent service, great staff. WIFI service is slow for bussinnes purposes. The green vouchers are an excellent idea that allowed me to eat at the hotel's restaurant so that I didn't have to freeze finding another within walking distance.
December 13, 2013
Rated 1 out of 5 by 300trains Train, train go away.
I was never informed that trains run right outside your window at night. I was out for business until bedtime. I was not awqare of the trains until I tried to sleep. I fell asleep, then awakened by very loud train whistle. Fell asleep. Trains continued to go about every 30 minutes. Eventually, I could not fall asleep between trains. Manager at front desk in the morning told me absolutely no discount or refunds for this issue.
December 13, 2013
Rated 4 out of 5 by metaverse Wedding Control
Stay at this lovely property, rooms were very nice, and view was amazing. There was a major wedding going on, and the staff was having trouble controlling the crowd, but no hard feelings there, everything else was super nice.
December 7, 2013
Rated 4 out of 5 by yulbos Good Location & Staff
This property has a convenient location and is consistent with Sheraton standards. It is beginning to look dated and in need of refurbishment. Rooms are spacious. Staff are friendly and professional. Surprisingly, breakfast at the club lounge ends at 8:30 AM which may be the earliest of any SPG hotel I have stayed in. This is particularly burdensome for families and people coming from different time zones. They should consider extending the hours. Luckily when we arrived at 8:45 the lounge attendant offered to make most of the breakfast items available to me even though he had cleared the buffet. A testament to the professionalism of the staff.
December 2, 2013
Rated 1 out of 5 by Violet5 Room #002
This should not even be a room, as it is sandwiched between the ice maker and the elevator and machine room. It is unbelievable how loud the elevator was and how it shook the room. Not only that, but the room smelled like insecticide. I was worried that is was hazardous to my dog. We had to sign some "no party" policy, which as a family travelling was kind of ludicrous, until I saw at 2am a police officer had to clear the bar area. If I worked there, I would give the crappy room to people who were there to party all night and not a family that needed some rest! Also, the carpet needed replaced as there were many stains and soiled areas. Yuck!
December 2, 2013
Rated 1 out of 5 by Trainnoise Train noise
The noise from the train at night is just awful . Can't get any sleep
December 2, 2013
Rated 4 out of 5 by DrJess Best hotel in Cuyahoga Falls
If you want to stay in Cuyahoga Falls, this is the place to stay. There are many options of types of rooms to stay; more than you will find anywhere else. Could use some updates. But overall, satisfactory.
December 2, 2013
Rated 5 out of 5 by WilloCouple Very comfortable
The room was clean and comfortable. The bed was nice and cozy. The pool area was clean and had plenty of seating and towels available. The restaurant has a wonderful view of the river and falls and has an awesome breakfast buffet available. The only negative to this stay was the fact that the walls are quite thin and you can hear everything that goes on in the hallway. I would definitely recommend this hotel and would stay here again.
December 2, 2013
Rated 4 out of 5 by MariaJR Nice hotel in Akron area
Overall had a good experience except for the room service. The menu was not updated in the room~ when my order came, it was not cooked according to what the menu said. :(
I'm hoping I have a better stay next time.
November 24, 2013
Rated 3 out of 5 by Bmore52 Great Hotel But...
First off, Simon at the front desk as well as all the others are great. My only real complaint is with the Club Room. The food in there is no where close to the food in the other Club Rooms across the Sheraton brand
November 20, 2013
Rated 5 out of 5 by crafty Anniversary Getaway
We loved the hotel and the room. We had the muli level suite and it was really nice.the brunch on sunday was nice.we will come back again and again.
November 18, 2013
Rated 5 out of 5 by czarnak77 Perfect accomodations
The room was perfect! It was very clean and well appointed. The view was nice and the staff was very friendly and helpful.
November 11, 2013
Rated 5 out of 5 by RandyT85 Excellent place for any purpose
This establishment is clean, well appointed, new, and the staff is very friendly and accommodating. Besides that, how could you pass up the opportunity to dine literally hovering over the Cuyahoga River. It is truly spectacular. If you are a preferred customer card holder, you will also have access to a very nice lounge with a balcony over the river, quality complimentary breakfast in the morning and a relaxed atmosphere. If you enjoy working out, this establishment has a very nice, but small, gym with free weights and a 2-lane lap pool and hot tub. I thoroughly enjoyed my stay, and I am sure you will as well.
November 9, 2013
Rated 1 out of 5 by QWHY123 Disappointing stay well below the typical SPG standard
The overall experience dealing with the staff at the hotel was not was we usually expect from a Starwood hotel. Making the reservation was difficult, with the Starwood hotline having to fix it, the stay felt very low-end for a Sheraton and the check-out required another unwanted discussion with SImon on days stayed, separate reservations, free nights, points, etc. Customer does not care about why/why not - just fix it and make it right. Finally, checking my points, they did not get it right and charged me points for our free night. Believe Starwood need to focus on certain hotels to ensure customer service where it needs to be. Did not feel like a 7 year platinum guest at the Cuyahoga Falls Sheraton. I would have settled for feeling like a valued customer.
November 6, 2013
Rated 4 out of 5 by dcn57 This hotel is a great location
Easy on and off Rt 8 and what a great view from the restaurant.
October 22, 2013
Rated 5 out of 5 by mathmama1971 Wow! We hosted our daughter's wedding reception this past weekend and it was fabulous?
We chose the Sheraton so our many out-of-town guests would have the convenience of a hotel room and wedding reception venue in one place. I cannot say enough good things about the Sheraton Suites Cuyahoga Falls/Akron! The staff was wonderful, the food was excellent, the reception was flawless, the rooms were immaculate and everything was as promised. I highly recommend the Sheraton! Nice job, staff!
October 21, 2013
Rated 4 out of 5 by Rmarc Location Good except Train Whistle
We were in town as wedding guests and enjoyed the room except for the very loud train whistle at frequent intervals all night.
One other nusance was the $4 charge for a bottle of water in the room.
October 21, 2013
Rated 2 out of 5 by brianfm Parking is a Disaster
This hotel doesn’t have nearly enough parking for its guests much less for the excessive number of non-guests who are attending various functions at the hotel. Hotel guests are forced to park their vehicles across the street in an unattended public parking lot with poor lighting and no security. This hotel clearly has no regard for the safety of its guest or their property. How could anyone recommend a hotel that fails to concern itself with even the most basic service to their clientele namely the safety of their guests and their property?
October 15, 2013
Rated 3 out of 5 by Toredragon76 Great Service, Nice Hotel, Loud Train
This is a very nice hotel and generally a good location to stay when I work in Akron or Fairlawn. Rooms are nice, and the service is great...really nice restaurant and bar as well, but the every night, at around 3:00 and 5:00 am, the train come by and if you are on the "falls" side of the hotel, you will think it is coming into your room. The whistle blows and the rumble rages for about 30 seconds, but that is just enough to wake me up.
October 3, 2013
Rated 5 out of 5 by baniigurl amazingly quiet
the hotel was amazingly beautiful and always quiet room service was quick and the staff were always nice
October 1, 2013
Rated 3 out of 5 by asasasa Recent Stay
I specifically requested room overlooking the falls, but that didn't happen. I asked to buy wine a few minutes before the sales were supposed to end and was told no. I was forced to leave hotel to do what I needed to get done.
Nice room. But never again. You want to be taken care of. Not ignored. We were ignored.
October 1, 2013
Rated 1 out of 5 by ron445 Needs Improvement
My daughters wedding night.
I Purchased the sweetheart package:
Didn't get it. They did refund it, the moment was lost.
1st of all, on the phone, the res. lady told me I could prob see a room. I went in to pay & when I ask the girl, she acted like I was putting her out. (the rooms were full, so she said).
My new son-in-law was told he had to give a $50.00 deposit. I came in early & paid for the room. Why didn't they tell me, so he didn't have to be bothered. (He thought I didn't pay for all of it!).
They charged $4.00 for a water the couple took. They said there was a sign on it. The first one is complimentary? I thought this was a classy place?? To begin with $4.00 for a water you probably paid $0.25 for. Over $300.00 for a room & you have to pay for the water that's already in it.
It just wasn't the place I thought it was.
I expected Great service, An unforgettable experience in a 5 star place.
What I got was
Attitude, confusion, apparently someone not making sure they're ready for Guests and feeling a combo of (flea market & corporate greed) over the water.
September 25, 2013
Rated 5 out of 5 by mjn29 Beautiful facility. Comfortable beds.
Was not offered an upgrade, and was hardly acknowledged for my gold status. Service could have been better when checking-in.
Otherwise a great facility with beautiful scenery from the restaurant. Very comfortable bed. Great value.
September 24, 2013
Rated 2 out of 5 by SEKCali Standard Sheraton, beware of train
Have stayed here several times, typical Sheraton. Something I have never experiences was the train that passes by at exactly 4:25 am each morning. Then there is another around 5:30 and 6:30. They sound their horn at the intersection 4-5 times and I guarantee it will wake you up. When I checked out I asked if anyone else has complained about it I was told "oh yes, lots". Obviously it is worse for the guests on the side of the hotel that faces the river (and tracks). No one had mentioned this at check-in. If I knew about it I would have picked the other side of hotel or stayed at a different hotel. Front desk said there is nothing they can do about it, trying to get them to make area a "quiet zone', but that could take years.
Also, be cautious that the Club Lounge stops with breakfast at 8:30am and food is very limited, more so than most Sheratons.
September 20, 2013
Rated 4 out of 5 by Jane688 Great place for a get-together
Attended a convention at this hotel in September 2013, staying 2 nights. Room was great, comfortable, clean, spacious suite. A problem with the plug on the iron was pointed out to housekeeping and she immediately replaced the iron, even though I said I was in no hurry for one that worked. Only complaints by myself and other attenders was about the hotel restaurant, Beau's. Food was cold, after our server raved about the lobster bisque we were told they were out. Our server was very good and did everything he could, but service was very slow and the restaurant was almost empty. If the restaurant had met our expectations, would have given the hotel a 5 star!
September 16, 2013
Rated 2 out of 5 Worse Sheraton
Food at restaurant took 2 hrs and was terrible
Tv in the living room didnt work
Ac stop working
Asked for a manager to call me, "deana" or "tiana" refused telling me no manager was on duty at 7 pm at night on a Monday
Simply the worse Sheraton I have ever been
Will never recommend
September 13, 2013