Rated 3 out of 5 by algoferoz Satisfactory, but not Outstanding
I recently stayed at the Sheraton for a business conference. Overall, the hotel was satisfactory, but was not quite up to the level of some other hotels I have stayed at before. The staff were all very pleasant, particularly at Check In/Check Out and the restaurants. I also enjoyed the fact that if you chose to not have your room tended to by housekeeping, that the hotel gave you a voucher to use at the hotel restaurants. However, there were some smaller details that kept the hotel from fully reaching my expectations. They had a "healthy" vending machine, which was a nice touch, however the Popchips that I purchased from it were expired. The toilet in my room also did not flush very well, requiring multiple flushes anytime it was used.
December 11, 2013
Rated 5 out of 5 by Bacchus Wow Great Property
Jason the Front Desk Manager really went all out! He was vary helpful and made us feel at home. The property is spotless and Jason's great attitude ran thru all the employee's. This hotel has the best location and is just down right homey and comfortable....great beds!
November 25, 2013
Rated 4 out of 5 by yulbos Excellent Property with Excpetional Staff
Excellent property with first rate staff. Professionalism of the staff was consistent and exceptionally high throughout the hotel regardless of position. In room dining menu is amongst the best I have seen especially for healthy options including the kids menu, Healthy kids options are rare and a nice addition. Renovated rooms are clean and well appointed.
December 2, 2013
Rated 4 out of 5 by LJVR comfortable with a great staff
This hotel is a bit dated, but trying hard to spiff up. Clean, convenient, and the staff is wonderful--very friendly, helpful and accomodating
November 30, 2013
Rated 4 out of 5 by epsfox Location, location, location
You can't beat this hotel if you're going to be visiting the campus of Syracuse University. While it's not the fanciest hotel you'll ever stay in, it is the most conveniently located. A block and a half to the Admissions Office; across the street from the Schein Student Center/SU Bookstore; and a half a block from the small street with ultra-casual restaurants like The Varsity and Funk-N-Waffles. Note that the hotel offers a shuttle service to and from the airport, which was awesome! (a 10 minute ride). The driver was even kind enough to drop me at the Carrier Dome fort the SU Basketball game since I was usure as to the best way to get there.
November 11, 2013
Rated 5 out of 5 by Babbles This hotel has the nicest staff.
We really enjoyed our stay. Everyone made us feel welcome.. The service was amazing and the beds were very comfortable. We will definitely be back!
November 25, 2013
Rated 5 out of 5 by universitymom Peaceful neighborhood, excellent staff
Staff continued to exceed expectations. Professional, always inquiring if there was anything they could do to improve your stay.
November 15, 2013
Rated 3 out of 5 by zullita Very Dissapointed
When I made the reservation I was told this was a 1 BR suite, 1 BR and a pull out couch. AT NO TIME, was I ever told that this was just a big open room with no walls. The beds were horrible, I have stayed at cheaper hotels with better beds. The Sheraton should invest in purchasing some new mattresses and educating your reservation desk people so they are accurate on what they booking. EXTREMELY DISSAPOINTED.
October 29, 2013