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Rated 4.3 out of 5 by 259 reviewers.
Rated 3 out of 5 by ENT6 Al the staff were very friendly. We asked for extra coffee and they were very happy to meet our wish. There was not a gift shop and really no place to go shopping in the area.We were charged for parking in the garage it was added to our bill. But we had no choice as there as no other parking option. The room was clean, comfortable. The linen was very nice quality. October 24, 2012
Rated 4 out of 5 by Nice, but not quite what we expected Our room was clean and beautiful, but not quite what we expected of a "jacuzzi suite." The jacuzzi was just a bathtub with jets. We also must have been near some kind of water pipes, as we heard constant noise that made us feel we were staying under water. The only other concern was not knowing about the charge for parking...must have missed that when we booked! January 21, 2013
Rated 5 out of 5 by Syracuse University Sheraton Overall a phenomenal experience. The staff was fantastic and attened to my every need. The manager was especially responsive to a leak in my room and offer compensation despite the fact it was not necessary. The food was wonderful at Rachel's and the drinks, bar, and atmosphere at the Sitrus lounge was unsurpassed. June 27, 2014
Rated 4 out of 5 by Beautiful hotel and great location Overall, a very nice hotel. Rooms and beds are comfortable. Ability to control temperature from my room was broken which was a bit of an inconvenience. Last knock on the hotel is the overnight parking charge. I understand it's in the middle of the Syracuse U. campus, but it doesn't mean GUESTS of the hotel should be charged; people who just want to park their cars should. At $250/night, it shows a lack of class to charge $13/night extra in parking. When I complained to front desk, their response was "in NYC you'd pay the same..." First, this isn't NYC; it's Syracuse - big difference. Secondly, I've parked early-bird in NYC for under $13/day. It shouldn't be possible to be more expensive than NYC parking. This hotel should just eat the cost -- it looks greedy and entirely unprofessional to charge for parking. I understand parking visitors. Just don't charge GUESTS paying $250 to stay overnight!!! It's completely UNACCEPTABLE. October 23, 2013
Rated 4 out of 5 by The staff are very friendly and helpful Great location for visiting Syracuse Univ. The staff are very friendly and helpful! August 25, 2014
Rated 2 out of 5 by Location is the only good thing When we checked in they asked if we really wanted 2 double beds and we said yes. She sent us to a room with 1 bed. The bathrooms have no water pressure. The tv only turned on with a picture every other time that we turned it on. The beds are not comfortable. The maid threw away ziplock bags that we were using to pack toothpaste etc. Ongoing elevator issues March 3, 2014
Rated 4 out of 5 by Great location We loved staying here on the beautiful Syracuse campus. The restaurant and bar were convenient, the rooms very comfortable and clean. August 19, 2014
Rated 4 out of 5 by Excellent Property with Excpetional Staff Excellent property with first rate staff. Professionalism of the staff was consistent and exceptionally high throughout the hotel regardless of position. In room dining menu is amongst the best I have seen especially for healthy options including the kids menu, Healthy kids options are rare and a nice addition. Renovated rooms are clean and well appointed. December 2, 2013
Rated 3 out of 5 by energy saving airconditioning works too well This is an older property that is still tired. It has an energy saving feature that turns off the air conditioning when it perceives no activity in the room. The problem is it turns off at night and you cannot turn it back on. Thus you swelter. I was not offered any amenities despite being platinum and had to ask to get club access. Avoid it if you can. June 2, 2013
Rated 1 out of 5 by Worst Night sleep The air conditioning in the room was controlled by the hotel and they refused to set it lower than 68. My room never got colder than 72 and it was impossible to sleep. The Air conditioning unit as well made a ton of noise. This hotel was not up to the sheraton standards. July 14, 2014
Rated 2 out of 5 by location is everything for this hotel There are always broken elevators. Most of this weekend 2 of the 3 were broken. 1 of 2 of your exercise bicycles was broken. There is NO water pressure in the shower-to wash my hair had to use the faucet. Saying all that, the location is great if you are visiting someone at Syracuse University-so I will continue to stay there just because of that. August 26, 2013
Rated 5 out of 5 by Ms. I like everything about this Hotel: the location, the people that work there, the rooms, the comfort of the beds, the view of the river, the food etc. etc... I have recommended this Hotel to all my family members and friends and I will continuie to do so. Thank you very much to everyone for making me feel at home from the moment I checked in. May 2, 2012
Rated 5 out of 5 by Great Food & Service Great Food especially for nights stay. Pub have excellent choice of beverage & food. Breakfast a little expensive but, food is great. Room is place you can relax and have some decent area for both work & rest. I had a great time in Sheraton Syracuse Univ. July 16, 2014
Rated 4 out of 5 by Syracuse hotel and Basketball Game Stay If going to Syracuse for an Orangeman game, I recommend that you stay here for the night before and night after the game. It is conveniently located, fully of other out of town diehard Syracuse fans and very comfortable. Staff and facilities were just right- not too luxurious, nor too economy class grade hotel type. I highly recommend. February 17, 2014
Rated 5 out of 5 by Great Job at rehab I was concerned since my last stay at this hotel was not good,..but it indeed has been entirely refurbished and is clean and very nice, The staff is very helpful and courteous,,..I would say the only remaining issue is the room service menu which is not very good and missing some of the standards such as hamburgers and chicken wings.... August 5, 2013
Rated 4 out of 5 by Food I was disappointed with the quality of the food. The lettuce tasted of preservative and was inedible. Serving marinara sauce with a crab cake was not a sophisticated choice and the tomato and tofu caprese was watery and bland. Given the excellent facility and gracious hospitality, the food was quite a surprise. I know you can do better. June 18, 2012
Rated 5 out of 5 by Blew Me Away I was just totally blown away by this hotel..I was on the Club Floor which is GREAT..The Club Level is very quiet aka NO KIDS or BABIES!!! :) The Club Lounge was fully stocked with great food and beverages I was not expecting that. I haven't stayed at a Sheraton hotel in a very long time and I will be looking at them in the future... May 7, 2012
Rated 5 out of 5 by great hotel We stayed at this hotel to attend a wedding in Syracuse. It was centrally located, quiet, very quiet, which was just what we needed. The hotel bar was comfortable and the bartenders were attentive, The food in the restaurant was excellent for breakfast. We felt very well taken care of safe in the hotel and parking lot. All Good. August 19, 2012
Rated 5 out of 5 by Outstanding customer service The Sheraton Syracuse Hotel offers an outstanding location overlooking the Syracuse University campus. I've stayed at this hotel on every trip to Syracuse the past several years perhaps 15 times. The staff is extremely friendly and their overall customer service is outstanding! I highly recommend this SPG property. April 9, 2014
Rated 4 out of 5 by great location it is close to the university, hospital and only 5 min drive from the Destiny USA shopping and DINO BBQ. I wish the parking would be free. August 6, 2014
Rated 4 out of 5 by Noise Wedding below our room 317 kept us up until 11pm and we had an early flight the next day we had to get up for. Appreciate them getting us in on a StarHot Rate on a busy weekend, but wish they would have mentioned the wedding at ck in and we could have moved rooms at c/i instead of waiting out the music to get to sleep. August 26, 2013
Rated 3 out of 5 by Not up to usual standards Room was great and staff was friendly as always. However, the Wi-fi was so weak, I could not maintain connection therefore, I had to go to club room to get my e-mails at 1AM in the morning (got in very late). Lastly, the club room food and beverage was well below usual standards - limited choice and not so fresh. July 2, 2012
Rated 5 out of 5 by As Nice As The Hotel Is, The Staff Is Even Better An "Above Excellent" rating is needed for the staff at this hotel...they are incredibly on top of everything. From the time you check in to the on site restaurants to check out they are helpful & friendly. The hotel is beautiful, well maintained, and in a great location. Always a highlight of my extensive travel. August 11, 2012
Rated 1 out of 5 by Absolutely Horrible Stay Room 613 was FILTHY Dirty .. bathroom & toilet filthy, tile stains, something disgusting smeared on the walls in 2 different places, room thermostat was inoperable & had to be controlled by front desk. I dont mind paying a substantial price for premium stay, but we were EXTREMELY disappointed in the hotel. March 10, 2014
Rated 5 out of 5 by we had a great time staff was friendly,helpful and full of knowlege of the area to help make the best of our stay August 9, 2014
Rated 5 out of 5 by Great Stay in Syracuse Stayed at Sheraton University for a conference at the on center. Staff was friendly and personable. Rooms were very comfortable and quiet. Parking available in ramp. I did not use the pool or fitness facilities but I would have if time had permitted. I would stay here again. June 4, 2014
Rated 4 out of 5 by The Hotel best feature Love the comfort of the room and location to my business needs. Excellent service especially form Jeanette Ryan at the front desk. Also great service from John at the bar in Sitrus and good service in Rachel 's restaurant. Service needed to the bathroom sink drain. Drains much too slow, water build up. March 24, 2014
Rated 5 out of 5 by Great Experience We arrived to the hotel to check in at 5am extremely tired from our 5 hour drive and still needed to check out on the same day. Jim was unbelievably pleasant and accommodating. He truly made us feel at home right away and gave us a 1pm check out so we could get a few hours of sleep. I've never been so tired and still been able to feel excited and so welcome upon arriving at a property. Ron from In Room Dining was great and got all of the details of my unnecessarily complicated order perfect. He even delivered the food and mentioned the special requests I had so I knew he hadn't forgotten. Jason was also very helpful. He extended our check out time without hesitation, so we could hurry up and eat before our drive. When we departed he told us a few stories about his experience in hospitality and how he had lived in the same area as us during a portion of his career. This was truly a great experience and I was thoroughly appreciative of how personable each person we interacted with was! March 16, 2014
Rated 5 out of 5 by One of my best hotel stays ever. everything about our stay was enjoyable. the staff was friendly, and went out of their way to answer questions and assist with finding and transporting me to a service station to get our car serviced. Everyone was knowledgeable and willing to assist with any matter. Best stay away from home in years March 16, 2014
Rated 5 out of 5 by Family stay at SU Sheraton This hotel is right on the Syracuse campus and convenient for University events, etc. Very clean. Large and inviting lounge/bar/restaurant, with friendly easygoing staff. Rooms are large and some have a great view of the campus. Plenty of parking in the attached garage comes in handy during busy season. August 5, 2013
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