Sheraton Virginia Beach Oceanfront Hotel

  • 3501 Atlantic Avenue
  • Virginia Beach,
  • Virginia
  • 23451
  • USA
  • Landkarte

Zimmer & Preise

Schließen

Kinder pro Zimmer

Diese Angaben ermöglichen es uns, die besten Zimmer für Sie zu ermitteln und Ihre Ankunft entsprechend vorzubereiten.

Informationen zu Zustellbetten und/oder Aufschlägen für weitere Personen finden Sie in den Zimmerbedingungen und Details.

Mindestalter

Um eine Reservierung vorzunehmen, müssen Gäste mindestens 21 Jahre alt sein.

Rated 4 out of 5 by 347 reviewers.
Rated 5 out of 5 by Over and above Staff very friendly and helpful, accommodating whenever possible. August 20, 2012
Rated 5 out of 5 by Great Stay, Great Vacation! My husband and I recently visited Virginia Beach and chose to stay at the Sheraton Oceanfront Hotel. We loved it! The hotel was very clean and up-to-date; you could tell it had recently been remodeled. Our room was small but cozy and we were not disturbed by anyone next door to our room. The staff was very friendly and met all of our needs. We visited both pools; they were kept in very nice condition and were refreshing after being in the heat. I would recommend the restaurant at the hotel, the staff there was very pleasant and the food was great! Overall our stay was perfect and we’d definitely come to the Sheraton again! One thing to note when selecting a room: Our room was over the pool area which has a fountain. The fountain is loud when running (just sounds like water not mechanical noises) and drowns out the waves. It’s not peaceful to sit on the balcony. So if you’re looking for the relaxing wave sounds, do not stay in the cabana rooms, try for one away from the pool area. Also if you are looking for a “late night” hotel this one is not for you. The bar outside by the pool closed by 10:00, this is also what time the pool closed. So if you want to stay out late drinking you can’t do it at the hotel. Which is nice for the guests that don’t like the night life, no disturbances after 10:00! August 4, 2012
Rated 5 out of 5 by Great stay Staff wonderful, rooms recently updated, clean and beautiful. On the 2nd floor overlooking ocean and pool, still quiet at night even though sand soccer games kids were running around loudly early on. The only complaint we have is the sheets, while soft and beautiful, make a lot of noise when you move. Really, they crinkle and make a sound when you move. Bad. But we had a great night, would highly recommend. June 9, 2014
Rated 5 out of 5 by Absolutely Amazing This was a short weekend away for the kids spring break. This hotel is absolutely amazing! Whatever you need is at your fingertips. The hotel staff was great from the beginning to the end. One of the hotel front desk attendants Marcus went over and beyond to accommodate us after their system went down. When we arrived, we could not check in for about an hour and Marcus made sure we were comfortable and got what we needed until the system was back up and we could check into our room. Lastly, I did not bring my doggie, but I was very sad that I didn't. I have NEVER been to a hotel that was so pet friendly. The pets were everywhere, but the cleanliness or the atmosphere was not affected in anyway - only enhanced. I would recommend this hotel for any occasion and cannot wait to return! My Family loved it!!! April 7, 2014
Rated 2 out of 5 by Construction noise, dust The old pool was being removed during our stay, on Thanksgiving weekend. The noise, diesel fumes and dust were awful on Wednesday, but we were assured it was over for the weekend. But sure enough, they were back again on Friday. We paid extra for an oceanfront room, but it wasn't possible to sit on the balcony for two of the days. We feel we should have been warned about this beforehand or compensated in some way. The staff said, "sorry about that." Also, the free wifi in the lobby was out of order all weekend. The last day we were given free wifi in the room -- too little too late. December 1, 2011
Rated 5 out of 5 by Quiet and relaxing stay. We only stayed one night while in town for a football game. We normally choose high end, quality hotels when traveling and the Sheraton met our expectations. The suite was comfortable, clean, quiet inside the room and we would stay there again. The only negatives were the little one cup at a time coffee maker with a 2 minute wait between each cup and the balcony had a fairly loud mechanical unit or air conditioning system constantly running. The Sheraton was located in the less congested north end of the beach. We have stayed closer to the pier before and much prefer this location. September 20, 2013
Rated 1 out of 5 by The worst room ever First, there was an error in the online booking. The reservation was supposed to be for one night only but was made for two nights. Don’t know if it was my error, but since I never received a confirmation email, it would have been impossible for me to know of the mistake. Had I known, I certainly would have corrected it. At check-in I was told a "city view" room was available. I had requested an ocean view but it was not ready (we arrived early), so we took the room that was ready. Big mistake!! The room was dark, with a small window above a Jacuzzi tub that you could not see out of, even if you stood on the tub! The door to the room was so stuck and difficult to open, I had to use the force of my shoulder to open it. My shoulder still hurts. The toilet did not flush at all and it required having a maintenance man in the room for 30 mins working on it, and had to leave and come back, therefore, could not go to the bathroom, wash up, change clothes, take a nap, etc. So later I'm thinking, although I really dislike the room (felt like being in a closet or someone's basement) maybe we'll try out that Jacuzzi tub when we get back to the hotel. Wrong... By that time the Jacuzzi tub was making some really loud, obnoxious, mechanical noise about every 10-15 mins that lasted about 2 mins. Of course, when the maintenance man came to the room, it was at the time when it was not making the noise. He said the noise was probably coming from some motor in the ballroom. I asked for a different room every time I called about the problems and was told there were no rooms available. Finally around 10 pm, after the third and final call about the noise the tub was making, we were moved to another room. When moved to another room, we were told that they were crediting us our 5000 Starwood points. When asked how the stay was at check out, I told the clerk how horrible the room was and played back the recording on my phone of the noise it was making. He was very apologetic and I was told that we would receive an additional 3000 point credit. I haven't seen the credits on my account. Will have to make yet another call. October 10, 2012
Rated 2 out of 5 by Too many problems to ignore First, the good things. The pools were nice and my family enjoyed our time at the pool. The location at 35th St is good for us, as we far enough away from the events on the beach not to be disturbed. The staff were courteous and the front desk upgraded us to a 2 queen bed room as a SPG gold member. Now the bad. Parking is poor. The parking lot is across the street and there are not enough spaces when the hotel is full, like on a holiday weekend. The bag handler asked if we needed a cart when checking in. So we unloaded in front of the hotel and I went to park the car while my wife and small kids went to check in. When I return, I find out they had to wheel the big baggage cart to the room themselves because the guy just gave them the cart! Air conditioning in the room is inefficient. The side of the room near the air conditioner was cold, the rest of the room was uncomfortably warm/humid. Sleeping the closest to the air conditioner meant wrapping the comforter around you, while the other side kicked off the blankets. Housekeeping came each morning before 10:30 to clean. Each time we had to tell them to come back later. So one day we put the "do not disturb" sign up and put it away when we left later in the morning. We returned to find the room was not cleaned! We called the front desk and they said the cleaning people left for the day already, so we had no clean towels or new shampoo/soap, unmade beds, and full garbage cans! We had to wait for them to bring us soap, shampoo and towels, so we could clean up and go to dinner. Of course, this made us late for dinner which caused us to lose our reservation. So after losing our reservation, we came back to the hotel and decided to eat in the hotel restaurant. This was my worst experience in a hotel restaurant ever. Service was non-existent. Right before we walked out, the waitress appeared so we ordered. After a long wait (no bread or water), we got our food, but the order was wrong. Then after waiting for the correct order (still no bread or water), the food was room temperature, the FULL portion of seafood tortellini looked like a kids meal, and the fettuccine with chicken came with spaghetti instead. We had to REQUEST bread after dinner as we were still hungry. Then to top that off, our bill was wrong and we sat around waiting for that to get straightened out (twice) while I went to refill my own water from the pitcher at the serving station. I should add that there were maybe 1 or 2 other tables besides us the whole time, not counting the smart people who left because no one came to take their order. The hotel itself wasn't so bad, but the service and restaurant were so poor that it ruined our stay. September 5, 2012
Rated 1 out of 5 by Poor service from staff The hotel was beautiful. We had ocean view room right on beach. The staff was another story not helpful, accommodating,or knowledge about their hotel. Would not recommend this hotel because of the staff. June 29, 2013
Rated 5 out of 5 by Good Rooms/Facilities The room was very spacious. The bathroom was a bit small. It was difficult to set the room temperature. The meeting room temperature was very cold but the rooms were spacious and great to use for conferences. The view from the meeting area is spectacular!!! April 14, 2014
Rated 1 out of 5 by Horrible hotel I am a Starwood Preferred Guest and have stayed in Sheraton hotels all over the country. This hotel is by far the worst I have ever been in. The only positive part of the experience was the parking valet, so that's not a great indicator! I have never stayed in a Sheraton that did not give preference on floors to SPG members. The room they tried to give me was the worst in the hotel and completely inadequate. When I tried to come back downstairs to the front desk, I waited through five elevators that were packed full (the hotel only has two) and ended up having to walk down several flights of stairs with a heavy suitcase. I did not even stay one night, got in my car and drove back home. I would never, ever stay in this hotel again. June 18, 2013
Rated 4 out of 5 by Great for family vacation We have been vacationing here for years and truly enjoy this hotel. I really liked the guest laundry facility, fitness center, and the new suites and Sweet Sleeper beds. I miss the old outdoor pool since it was more shallow and zero entry (perfect for little kids). All of the staff (bellhops, front desk, restaurant waiters, and housekeepers) were friendly and helpful. Only one downside was the new chef - seemed to us that the food quality has declined (such as, instant grits for breakfast - yuck, not-fully cooked salmon, and very greasy flounder). July 17, 2012
Rated 5 out of 5 by Perfect hotel The hotel exceeded my expectations and the staff was excellent. June 8, 2014
Rated 5 out of 5 by Great place to stay at the beach The oceanfront room was a great place to watch a spectacular sunrise! Crabcake sliders were excellent. The bartender made the wine tasting a fun event. April 14, 2014
Rated 4 out of 5 by Nice hotel We enjoyed our stay. The hotel and the staff is nice. The housekeepers did not vacuum while cleaning our room. I would not usually complain but with a crawling baby in the room, it needed to be vacuumed. The heated indoor pool did not feel heated to me at all, it was cold. Bathroom in our room was very small. Overall, we enjoyed our stay at Va. beach and can't wait to come back. June 3, 2014
Rated 2 out of 5 by Room for improvement I was expecting better service overall. June 8, 2014
Rated 5 out of 5 by Excellent hotel! Wonderful experience! Very pleasant staff and the most comfortable bed ever :) June 7, 2014
Rated 5 out of 5 by Complimentary coffee I have been coming to your hotel for the last 19 years. Last year I was a little upset that I had to pay $3.00 for a cup of coffee in the morning where in the past it was free. I will be coming back this year in July and I hope my morning coffee will be complementary. April 3, 2014
Rated 2 out of 5 by Needs some fine-tuning Bathrooms were so small and poorly planned that you had to stand in the corner by the tub to shut the bathroom door. No tissue in box, 1 piece of paper on the bent up note pad, mirrors and sliding door filthy. Toilet ran and ran and had to jiggle the handle. Had problems with the TV remote and front desk girl said "just use the arrows, I have no idea" (never offering to send assistance). Probably wouldn't stay here again. March 10, 2014
Rated 4 out of 5 by This hotel is a great location for family fun! A beautiful facility right on Virginia Beach's boardwalk provided the setting for a wonderful weekend. The staff were extremely friendly and made us feel like family, and the food in the restaurants was very good and reasonably priced. June 4, 2014
Rated 2 out of 5 by Below Expectations First let me begin with we are not complainers however I feel as if these issues need to be addressed. - I had called a week a head of arrival and requested a low floor room. Upon arrival we were told our room was on the 10th floor~out of 11! Second, the bathrooms of these new renovated rooms are extremely small and do not offer towel bars except in the shower itself. We also only received 3 bath towels, 2 hand towels and no wash clothes the first day. I asked the housekeeper if we could have more of each to only get 4 bath towels, 3 hand towels and 2 wash clothes the next day. I found a storage room located close to our room that was unlocked and helped myself to the towels there after. Next, the pool area is not what you will get that is shown on the web site it is a small pool with a fountain in the middle and no pool side cabana except a bar off to the side. If this is something that changed after the fact of the renovation than a change should be made to the website (which is easy to do) so that it does not mislead others with false advertising. Speaking of the pool, we watched several people that had brought coolers and snacks to the area be told that they were not allowed to bring those to the pool and if they wanted a drink or snack they needed to purchase them from the hotel's bar. I have never experienced this before as most people do indeed expect to bring drinks and snacks to a hotel pool while on vacation. As long as there is no glass I see no problem allowing people to do so. It did not seem to be an issue with keeping the poolside clean as I had stated before they were all told that if they wanted snacks, food or drinks they needed to purchase them from the hotel cabana. This alone makes me not want to return to this hotel for I think such a rule is ludicrous. I also noticed a very bad smell coming in the doors from the beach located outside the elevators each day. Lastly, the wait for the elevator is extremely long and slow so be prepared for that issue as well. The only thing good I can say with our stay is the bed's are extremely comfortable, the staff for the most part (other than the poolside bar/cabana people) are helpful and nice, and the location of the hotel is good. July 23, 2012
Rated 4 out of 5 by The comfortable Beds are the Hotels greates features. The staff of the Hotel is very friendly and willing to help. We enjoyed the size of the room but not the location. We looked forward to ocean front and received a corner room Ocean view above the noicy airconditioners. Having booked our oceanfront room month in advance, we did not expect that and were very disappointed. We also did not realize that there was complementary coffee ofered in the Lobby. No one pointed that out at check in or later. The coffeemaker in the room was not satisfactory for 3 people. September 19, 2012
Rated 2 out of 5 by remodeling, but not told when reserv. being made if we had known that we could not get type of rm requested due to remodeling project we would hv stayed at Westin. We were told all that was left was partial view, twin beds, we asked if we could pay for upgrade, & told nothing avail, even tho many rms seemed empty that eve.. Water in bath was a trickle, Had to go out front entrance to get to beach, work in back., Front entry needed paint, dirty.Dishes not cleared after breakfast or dinner for more than 1 hr. Suppose to stay 2 days, left after 1. May 10, 2012
Rated 4 out of 5 by Nice hotel and good location! We really enjoyed our most recent stay at the Sheraton. Rooms were super comfy and clean. Maid service checked in to see if we needed any supplies. Beach access was a little difficult because of construction. Beware of the pool/hot tub; heavily chlorinated. It bleached out 4 of our swimsuits, after the 2nd day of going and we realized it and I wouldn't let my daughter go back. It turned a black swimsuit brown. Not sure if it was just during our stay but I would double check before entering. May 7, 2012
Rated 5 out of 5 by Great staff and good food! I stayed at the Virginia Beach Sheraton hotel with my family from July 18-23 and I had the most wonderful time. We have been coming to this hotel for last 3 years and this hotel not only transformed to more modern facility, but the staff are wonderful. All the staff were very friendly and helpful throughout our staff. The new happy hour menus were great and with a great staff, we kept ordering oysters, chicken wings and local beers at the beach side restaurant and wine and fish taco at the main lobby bar. Please send my compliment to the entire staff and to the general manager for making the hotel vary family friendly hotel. Some guests were complaining about having only 2 elevators at the hotel. Well, that’s what stairs are for. Our room was on the 9th floor, but we didn’t mind walking up time-to-time to get exercise! July 24, 2012
Rated 3 out of 5 by Evening staff was wonderful The evening staff and the gentleman in the resturant at breakfast was very nice and helpful. As for the stinky room that reminded me of the super roach motel I stayed in when I was young and dumb could have had some hot water and the carpet could have been cleaned. The evening staff should be the main staff because they cared and tried to be more helpful. Beautiful surroundings of the Ocen and the beach. I EXSPECT more from a Sheraton than what I received. January 26, 2012
Rated 4 out of 5 by first stay adequate facilites. Beatiful beach. Exercise roon needs to add better weights. June 2, 2014
Rated 5 out of 5 by Beyond Our Expectations Our stay was in the last week of June and the Sheraton and staff were above and beyond our expectations. We booked sight unseen so we weren't sure we would like the location. We were pleasantly surprised when we arrived and it just got better as the week went on. We had a king oceanfront room and it was spacious and clean. Staff was very friendly and, if you needed something, you didn't have to wait very long for assistance. One small negative was that they charged .50 cents for a local phone call which I thought unusual considering the high caliber of their services. I had to call a local number and got 4 busy signals before I reached someone and was charged $2.50 just to make one call. When I enquired at the desk, they just told me that was their policy. Otherwise, my husband and I loved our stay and would definitely go back again. July 20, 2013
Rated 4 out of 5 by Showers are best served hot No hot water in the shower...On check out I informed the desk. I got the usual "I could care less" attitude. I was told maintenance was aware of the problem and were working on it. How about I'm sorry for your inconvenience...something? I've stayed at that hotel probably half a dozen times over the years, not sure I will return May 29, 2014
Rated 3 out of 5 by Air conditioning and phione We were either freezing or too humid as the air conditioning couldn't be regulated and we'd have to turn it off and then back on...Many in our group complained of this problem. In fact, I cuaght a head cold from this! The phone system is unsat..The writing on the phone is so small it's very hard to read and it;s very hatd to figure out how to use the phone as you'd push "room service" it'd ring but that's it as you got no dial tone...Recommend you have an instruction card under the phone on how to use it...We gave up and would have to go down stairs to tell the parking attendant we wanted our car. Other than that we enjoyed our stay as the staff was super, the food good and the hotel clean! MP Sullivan May 5, 2014
<<prev 3 4 5 6 7 ... 13 next>>