Rated 5 out of 5 by Mitzi6 Wonderful Hotel with Wonderful Views
This hotel was wonderful from the first moment we walked in...they were friendly and helpful. Rooms were comfy and beautiful. We had a partial view of the ocean that was amazing. Loved this hotel and will be back next summer.
August 13, 2013
Rated 5 out of 5 by Fabu77 Friendly Staff,comfortable room
Greeted warmly by staff. Room was very clean and comfortable. I had a beautiful view of the beach.Housekeeping staff was very friendly.Loved the location. Close to everything.I will definitely come back here.
July 14, 2012
Rated 5 out of 5 by ALMA2014 short but sweet!
I just stopped in for a short visit. The staff went above and beyond to make sure I enjoyed my stay. It was a excellent time, great food and great service! Thank you all for your hospitality!
February 6, 2014
Rated 2 out of 5 by Mary46 location is great
The reservation process was easy but I did not get what I made a reservation for. I asked for 2 rooms, one king bed and one with 2 queens. We got to the hotel later than expected . The chain of surprises started at that point. Firstly, we got 2 queen beds in each room, because they "over booked" the king rooms! (although it was not mentioned during checking in) After 10 hours trip we decided to go to sleep, the sheets were unwashed and dirty. I asked them to change the sheet and they just left a set of sheet in the room which I had to change it myself. I also asked to change my room to a king bed room. The help desk asked me when I am going to leave and when I said Wednesday, he said the first available room is going to be opened on "Wednesday". So, I spent 63,000 spg points and was not able to get what I was looking for. The next day when we decided to get breakfast, my husband's order was "lost", it means we were waiting for more than 45 minutes for 2 eggs to be ready and apparently they gave his order to someone else! Although I should say the location is great but I won't go there again.
September 11, 2012
Rated 4 out of 5 by Rachel645 Great Boardwalk Location
We stayed at this hotel over a busy Fourth of July weekend. Our stay was extremely relaxing despite the hotel being sold out. I thought the staff undersold our "pool view room" as the pool we looked at was parallel to the ocean in the "cabana" section of the hotel (it's only a few stories high). As a platinum member, I was given coupons for breakfast (you can either get the buffet or order off the menu). With the parking pass, there is a 10 or 15 percent off coupon for lunch or dinner for all guests. We found the valet to be extremely friendly; self-parking is somewhat limited, but valet is affordable.
The hotel is located at almost the end of the boardwalk so despite the holiday weekend, we never had any problems getting prime spots on the beach. It is not in the middle of the action (by the outdoor theatres, slides, etc), but that was perfect for us.
Our standard room had a medium sized bathroom, fridge, and microwave. Drinks and food by the pool were reasonable, not cheap, but not in the double digits either. The only problem we had were other guests saving chairs for people who were not yet poolside.
December 29, 2011
Rated 5 out of 5 by Lella30 Great place to stay at the beach
The oceanfront room was a great place to watch a spectacular sunrise! Crabcake sliders were excellent. The bartender made the wine tasting a fun event.
April 14, 2014
Rated 5 out of 5 by dlappl Great Hotel!
Staff is extremely helpful and courteous. Although under construction- hotel is very clean and you can see that it wil be spectacular when completed.
May 21, 2012
Rated 5 out of 5 by Suzy61 Great hotel
Very impressed with the renovations. Rooms looked fresh and new and very clean. Staff was friendly and helpful. Would stay here again.
August 6, 2012
Rated 5 out of 5 by Louella12 Pet friendly hotel
Nice location, clean, and friendly staff. Our room was very nice and quiet considering it was facing the city and not oceanfront.
August 7, 2012
Rated 5 out of 5 by MikeT Exceeded expectations
It had been a few years since we last vistited. We are so glad we were able to stay at the Sheraton. The stay was excellent.
July 29, 2012
Rated 4 out of 5 by EGandkids "will go back and recommend to friends"
staff were all nice and helpful. property was convenient and room was clean. will definitely go back.
July 30, 2012
Rated 1 out of 5 by SGar I love dogs but
There was a dog next door that barked all night and kept us awake. It was a most unpleasant stay
October 7, 2013
Rated 5 out of 5 by Tammy66 wonderful
We really enjoyed our stay at the Sheraton in Virginia Beach, The room was beautiful!
December 12, 2012
Rated 5 out of 5 by RDee Great Hotel
Enjoyed our stay. Would definitely return.
December 31, 2012
Rated 2 out of 5 by bonjourq Not the best in the area
bad experience , to many problems !!
August 30, 2013
Rated 4 out of 5 by Whitedog Great staff
Friendly and accommodating
August 8, 2012
Rated 4 out of 5 by roxy201432259 great pet friendly hotel
we were met and greated at the door and helped with our luggage by the bell man: great attitude and couldn't help enough.
Front desk staff was very helpful, even when when our room cards quit working.
The only concern we have is the maid staff: the first maid on Monday, 9/29/14 was great and very friendly toward wife and Roxy, our dog. The maids the rest of the week seemed to have a attitude about asking them to do anything: got the strong impression they wanted us to decline maid service everyday. My wife took Roxy out for a walk so they could clean the room as some of them seemed very uncomfortable around Roxy.
Overall, great place, will recommend and plan to stay again in the near future.
October 7, 2014
Rated 5 out of 5 by VaBchCA Love the staff- not too crazy about the bathroom
We loved our recent stay at this hotel, and we particularly love the friendly and professional staff. Our room was just as described- clean, plenty of space, and a wonderful bed. The bathroom was also clean, although a little small. Our only complaint was the potentially dangerous tub that could become slippery without any non-skid protection. Thank goodness there was a safety bar. It also would have been nice to have an exhaust fan. Overall, a lovely place to stay.
March 3, 2014
Rated 3 out of 5 by Vowpics Vow renewal
We renewed our vows (29 years married) - came to Sheraton to get some pics on the beach. Asked front desk clerk at checkin and she said they normally did not do that. Called from room and was told that they were too busy - had 4 weddings going on and we would have to wait al least an hour. Went down after about 1.5 hours and asked a different girl at the front desk. She gladly took some pics of the 5 of us but the people in the background behind the desk stepped back - I guess they just didn't want to be bothered. Today, with so many vow renewals, I think your hotel should make accommodations for this sort of thing since I am sure we were not the first to request this. Don't think we will return to your hotel!
October 14, 2014
Rated 4 out of 5 by Jerome A mixed review.
The hotel is in a great location on the North Beach. Our oceanfront room was beautiful and large and very clean.
There were a few issues though. The bathroom sink had the wrong water hookups. Hot was going to faucet labled cold and cold was going to the one labled hot. Most likely because maintenence didn't attach them and test them properly. Also - the cold water was coming out very slowly and had poor water pressure. The safe malfunctioned while we were there and had to be re-set by maintenance. Lastly, the railing on the deck was loose and clearly needs to be replaced.
The outside pool area did not look anything like the one on the website at all and renovations were suppossed to be completed by mid-June just before we arrived. Was very dissappointed with that.
Just before we checked out, my pregnant wife asked an african-american bellman sitting in the lobby for his luggage carrier on wheels and he sternly replied "you'll have to go and get a second opinion - this is my only way to make money!" She then had to go another bellman working there and he apologized for the other bellman's conduct and gave her the luggage carrier to take upstairs. Seriously - this is what I'm paying $340 a night for??? Obviously, that guy should be fired immediately.
Otherwise, the place is great and is in an ideal location. However, considering the high cost, we did expect better. Everything that was wrong was very noticable and easily fixable.
June 21, 2012
Rated 2 out of 5 by Bill9720 Not so Good
Have stayed at this hotel before with a wonderful experience. This time, I was disappointed as it did not live up to what I expect from a Sheraton Hotel. Although a Starwoods Gold Elite member, we were not recognized at check-in and I had to remind the clerk we were entitled to an arrival gift (I took the points.) I was told that the room had a partial ocean view but in fact, through one I had a view of the air conditioning units on the roof and the other was a view of the back of the building's facade. One window had no shades or drapes and when I called guest services,, I was told that it would not be fixed. I asked for another room and was advised that the front desk would call me right back. After waiting 45 minutes, I called a second time and again was told they would call right back. Never did so I gave up. The security lock on the door was broke and the full length mirror fell off the wall. After calling, maintenance never came to fix either during the three days I was there. There were spots of caulking and plaster on the tiles and moldings were missing around the counters.
On the other hand, I cannot praise enough the service staff in the lounge and two eating places. They were all friendly and professional and almost made me forget about the room. The hotel is in a great location.
At check-out, I was offered compensation in Starpoints so an attempt was made to make me fell better about the stay. It was appreciated as other chains do not even attempt to make things right.
July 2, 2012
Rated 1 out of 5 by Trish1234 This hotel's cleanliness & service is abysmal!
It is an extremely poorly managed hotel and should not be in the Starwood family. Every aspect from arriving to checkout was less than acceptable. The hotel is under staffed and poorly trained.Every area from the halls, the workout room and grounds were dirty!! I walked past the same piles of dirt and garage for all 4 days of my stay. The pool area was disgusting. No towels and dirty towels were strewn about. The pool water looked liked a foul petrie dish. I never once saw anyone checking the pool water. We actually tried the restaurant two times and both times the service was nonexistent. We sat for an hour and a half waiting for our meal. I made eye contact several times with the staff indicating we needed service. No one came to our table. Our meal arrived only after I got up and spoke with the hostess. What they delivered to the table I wouldn't call food. It was cold and had a grayish color. We did not stay for the meal. We sent the food back and left. We actually tried again for breakfast. The hostess seated us promptly. However, we sat for 15 min with no service. There were a few servers walking about not doing anything. People were waiting for service, tables needed clearing - nothing was being done! Again, I tried to get services and no one responded. We left. The hotel & restaurant has a great location and the menu reads well. They both should be packed like the others we visited during our stay. We always choose a Starwood hotel because of their reputation. This Shearton, in Virginia Beach is AWFUL and does not reflect the standard and reputation of the Starwood family.
July 31, 2013
Rated 4 out of 5 by Anne920 Good Location
Ihe hotel is at a good location in Virginia Beach and was clean. My biggest issue was with the room air conditioning. the unit is positioned in line wit the sofa and the bed. If you're sitting on the sofa it will continually blow on you, and the person sleeping on that side of the bed will have air blowing on their head all night. The furniture arrangement needs re-configured for more comfort.
In addition, rooms were not ready at 4:00 due to the amount of people choosing late checkout. We waited until almost 6:00 for our room to be ready. They did provide a complimentary drink at the bar and a slight room discount for the wait.
July 17, 2014
Rated 5 out of 5 by BusyTraveler Nice Stay, Excellent Staff
I just arrived home with my family from a five-night stay in early July I and wanted to share our wonderful experience, especially with the staff at the Virginia Beach Oceanfront Sheraton. We had a great check-in experience with Amanda and Patrick. Both individuals were helpful with parking and local attraction questions, dining options and recommendations and room assignment – in fact, we were able to upgrade our room halfway through our trip with their help. Amanda and Patrick were helpful throughout the entire five days, always with a smile on their faces and a “Hello, how is everything?” My family and I felt like we were being treated like royalty.
Some specifics: plentiful parking is close by, right across the street. My family and I always felt very safe in the immediate area, as well as in Virginia Beach as a whole. Bellhops are available. Very good buffet or menu breakfast at the Fusion Restaurant and excellent lunches at the Cabana Restaurant (we ate a lot of crab cakes and fish & chips). Very nice outdoor pool – we never even visited the indoor pool, but it also looked very nice. This Sheraton in on the quieter Northern side of Virginia Beach with easy oceanfront access. Bike rentals at hotel, “Pocahontas” Pancake House one block away, and post office and grocery stores four blocks away. This hotel is excellently situated.
However, it is the people and staff at this hotel, from the restaurant workers and servers to the bartenders to the room service personnel to the bellhops and front desk staff, that make this hotel such a nice venue to stay. In addition, with individuals like Amanda and Patrick at the front desk, my family is already making plans to visit this Sheraton again in the summer of 2014 and we look forward to seeing everyone again!
July 12, 2013
Rated 2 out of 5 by GaryN Under Construction!
I redeemed my rewards over the phone, the SPG associate did not tell me the hotel was under construction. Which was an understatement. During checking in the pounding was so bad it shook the entire building. It ceased at 5PM and started promptly at 8:30AM. I had at least two other comparable SPG location choices. Had I been told of the construction I would have not hesitated to stay somewhere else. The only positive is that the staff was really nice but that did not make up for the fact that we wasted a rewards night and were not able to comfortabley and peaceabley sleep in and enjoy breakfast in bed! We selected the beach in off season for the quietness.
December 30, 2011
Rated 1 out of 5 by sadbeach staffs word
This hotel has staff that omits information to its guest on a regular basis, from when I booked my reservation and they never mentioned that there would be construction going on . To the fact that when I asked if the indoor pool was open I was told by the front desk no but the next day I saw people swimming in it so either the staff does not keep track of when something is available for use or they let people swim in unauthrized areas. When I asked the front desk about construction they said construction would be done for the day at 3:30 pm on saturday but at almost 5:30 pm there was till concrete saws running that could be heard over the music for the wedding so either the staff can't keep a promise or they can't conrol there own contracters but either way its still a problem.
The only positives about the hotel was the cleaning staff was very thourogh and polite and the location was nice.
May 15, 2012
Rated 5 out of 5 by CindyToys Great Mother/Daughter weekend
Spent last Saturday - Monday at Sheraton Virginia Beach and had a wonderful time with my adult daughter. We also brought our dog for the first time to the beach and had a pet friendly room. Everyone from the front desk giving us SPG drink coupons, to the bell men and bar staff - were very personable and welcoming. The location right on the beach is fabulous, the indoor pool was nice (a bit too cold for outdoors) and we enjoyed walking the boardwalk and the free concerts over the weekend. The only complaint was that the hot tubs did not work by the indoor pool. They were warm but no bubble action. We would definitely come again.
May 20, 2014
Rated 4 out of 5 by NCvacationgirl Quieter end of oceanfront boardwalk
We enjoyed our family vacation at the Sheraton. It is in the quieter section of the boardwalk at the north end. Most workers were friendly and outgoing. The overall look of the hotel is clean. Of course there were times that towels, trash, and drink cups were laying around, but we attribute most of that to lazy vacationers, who expect to be picked up after. Our view is, if you have towels and there is a bin to put them in on your way out, take them with you and drop them in. The only two complaints or comments we would like to be known are having to do with checkin time and food in restaurant.
Our reservations were made months in advance. Three days prior to arrival, we decided to add an extra room. Spoke with Rick, who accommodated us beautifully with the rooms being across the hall from each other, one being ocean front, the other ocean view. Upon our early arrival, Maria was extremely helpful and courteous with our check in. She informed us to continue checking back, with the possibility of our rooms being ready early. We did this right up until 4pm, which was explained to us to be Sheraton's "guaranteed" checkin time. We received our first room at 4:30, and waited for the 2nd room to be cleaned. Unfortunately, as we sat in our first room, we were able to see that nothing was being done to the 2nd room to get it ready for us. We finally gave up at 6:30 pm and went to dinner, coming back to the room finally being done. We had adequate service with cleaning at the beginning of the week, by the end of the week, our used towels were taken and never replaced, leaving us with none. Also, seems a little wasteful to replace the soap and shampoo each day. We would open the soap, take a shower, and the next day it would be gone with a new one in place....conserving would be nice.
As far as the food, we decided to eat at the Cabana's Seaside Lounge after receiving a coupon for children to eat free. My son ordered $3 chicken noodle soup for his dinner. When it arrived, it was no more than a ladle of soup with a couple pieces of chicken and a couple noodles. No bread, crackers....nothing to accompany it. Didn't quite seem like enough for a dinner item. i ordered the $12 spinach/strawberry/almond salad, and this was exactly what I got. The portion again was the size of a side salad, with no bread, crackers...nothing. For the price, it would have been nice to have more in the salad or a larger portion, again for it to be considered a dinner entree.
Other than these couple of incidences, we enjoyed our stay in Va Beach. The area is pricey, but we enjoyed strolling the boardwalk, listening to the music, and watching the street performers.
June 25, 2012
Rated 2 out of 5 by beach4 Front Dest Staff seemed overwhelmed
When our family travels, our first choice is always a Starwood Hotel if available. When we decided to attend a concert in the VA Beach area, we were happy to find the Sheraton VA Beach Oceanfront Hotel with newly renovated oceanfront suites. Since the reservation was made before construction was slated to be complete, we checked in with the hotel to be sure rooms would be available and request information about beach chair rentals and suite location.
Staff gave us construction update and room location but had no information about beach chair rentals. Upon arrival to the beach, we found that chairs are complimentary. Seems a beach front hotel should know that detail.
We wanted to be away from the noise of the outdoor pool and therefore requested an upper floor room with the hotel after making an online reservation.
During the check-in process, the staff seemed pre-occupied and gave the impression that they were new to the job. That aside, we had a pleasant check-in experience until we were given keys to a first floor pool access room, which is what we requested NOT to stay in. They told us it was the only suite available. Since this reservation was made 2 months prior and the hotel confirmed our upper floor request, we were quite disappointed. We agreed to check out the room, which we found to be dark, claustrophobic and not beach like at all since the view was of people around a pool.
Upon returning to the front desk, we watched as another guest was given keys to a second floor suite (what?) as well as a welcome pack which included brochures, maps and dining suggestions. We told the staff we were not interested in the first floor room and they proceeded to give us keys to an upper floor “studio” suite. We were given the impression that this room would be much smaller but it was all they had available. We of course walked to our “downgraded” room with our vacation spirits dampened. What we found was a bright cheery, room with all the amenities we were expecting, even if it was a slight bit smaller. Not sure what all the fuss was about at the front desk and why we were put through that grief.
While the room was fine, we were never “welcomed” to the hotel nor told of any of the hotel’s features upon check-in. We went back to the front desk to request maps and brochures. It was the valet who gave us a proper introduction to the VA Beach area as well as dining recommendations based on our preferences. He was wonderful.
We got the impression that hotel management maintains a front desk staff and housekeeping staff that is overwhelmed, understaffed and therefore a bit stressed.
Housekeeping is scheduled at the most inappropriate and inconsistent times for a beach vacation (one day 8:30 AM, next day 4:00 PM). If we were in the room and asked them to return later, we were told their shift was over (not really our business when their shift ends).
Also, happened upon complimentary coffee in the lobby on the last morning of our stay. That should have been mentioned at check-in. First impressions are important.
Overall, the hotel’s location is very nice. The hotel is clean and the pools seem to be well maintained. The valets were always pleasant and helpful-every one of them. Outdoor Cabana wait staff was always friendly and courteous.
Front desk staff could have been more welcoming.
July 9, 2012
Rated 3 out of 5 by TayLay Okay weekend
I liked the room I was in but had a couple of issues. When I first got there it appeared to be toothpaste running down the wooden part of the sink. I also found hair in the bed that was not mine and was on the very bottom sheet. The staff didn't say much didn't they didn't even acknowledge that I was a SPG member. They also didn't tell me anything about the hotel(where ice was if there was any dining and also didn't inform me of a $25 hold on my account). Besides knowing nothing of the hotel except what I could get from the web we had a okay stay. The room was amazing but the staff didn't make me feel welcomed or informed...
December 20, 2012