Rated 5 out of 5 by Deanpet Perfect Little Getaway
With the summer over and going to the beach is not an option. I wanted to do something fun with my best friend and our kids. I've stayed at this Sheraton in the past and my kids and I and had a ball. So I invited my friend and made sure we all had our bathing suits and we had the best time. The staff as always were friendly, informative and even though they were fully booked managed to get us connecting rooms. Thank you for bringing my girlfriend and I even closer...
October 7, 2013
Rated 5 out of 5 by Abradley June Stay
I love this hotel, and will continue to stay here when I am visiting the Warwick/Providence area on business. The only issue I had this time was when using the gym. The woman cleaning the gym started cleaning the treadmill I was on. She was spraying and using the cloth to clean it and if I would have step on it or slipped, there could have been an issue. Not a huge deal, but just wanted to mention it!
June 20, 2014
Rated 1 out of 5 by drmiano Not happy.
A/C not working in room , The next day I called again and was given a fan. Called for wake up call on 7/17/13 for the morning of 7/18/13 at 6:20 AM I told them that one of the phones on the night stand was not working , Was told it would be ok. It was not ok when I woke up at 7:00 AM after a very warm restless night .The call never went through . In the bathroom the exhust fan not working. . Good thing my daughter did not see the crawling thing on the curtin .
July 20, 2013
Rated 5 out of 5 by CGJohn Diamond in the Rough
Five weeks into a three month stay the ENTIRE staff has been more than accommodating. From the very first meeting with Lisa, Director of Sales, to the daily interaction in the club lounge with Alex and the rest of the attendants, my stay has certainly been a comfortable one to say the least. I look forward to finishing out my stay and returning again in the near future.
Aside form the staff, another perk was being in such close proximity to the airport (property abuts) and not having any of the plane sounds in the room. Absolutely no noise even when I am looking at the runway from my window..
I have stayed in 8 other properties in the local area and this one is at the top of the list of places I will stay in the future.
This property was a pleasant surprise for me. Appreciate the effort and thanks for hospitality.
April 19, 2012
Rated 5 out of 5 by yankee99 excellent hotel
hotel was clean, nice pool and workout area. Got a good night's sleep.
August 9, 2014
Rated 2 out of 5 by Val2014 SIgnificant difficulties
We waited over 45 minutes in the sun to be picked up by the Sheraton Shuttle from the Car Rental Facility on Jefferson Blvd. We called numerous times, and were given assurances they were on their way, which was not true.
The restaurant service was depolrable. The waitress failed to bring us what was offered with the meal on the menu, and when we found her, a stale substitution was offered.
June 20, 2014
Rated 2 out of 5 by lisa123 Bad Nigh
I was looking forward to staying at the Sheraton Providence Hotel. my husband and I had a great experience when we stayed for our honeymoon. When I arrived at the hotel, I had my reservation number, but they had no record of me in the computer. They were able to get a room, but we should have looked elsewhere. The other occupants in the hotel were loud and rude. Kids were running up and down the halls, laughing and shouting. If that was not enough, their parents were also loud and walking around with beers in their hand. This continued past 11 pm. We did not sleep well and had an early flight the next day. We did complain twice to the people in charge, but it wasn't until 11 pm that something was finally done. My children were frightened to fall asleep by then because they thought these people were going to come into the room. Poor service!
May 18, 2013
Rated 5 out of 5 by Princesa0214 This hotel has EXCELLENT features
I reserved at the Shearaton Providence Airport hotel somewhat skeptical, not knowing what to expect of the hotel facilities or surroundings. To my great surprise, the hotel is spectacular, the room was amazing, the staff was kind and helpful The frontdesk representative was able to prioritize in getting my room ready while she recommended an excellent restaurant for late lunch. All in all it was an unforgettable experience and I will return.
August 12, 2013
Rated 5 out of 5 by sullyandjoe nice clean room
We arrived late at night and left at 4 am. so did not use any thing but the bed and room. both those were excellent.
August 2, 2014
Rated 3 out of 5 by brs93055 Hotel needs renovation
Despite friendly and responsive staff, I wouldn't recommend this hotel, because it's facilities leave it's guests with the impression of outworn devices. (elevators, dirty windows)
July 28, 2014
Rated 5 out of 5 by ski123 Great stay
This was our second stay here and we enjoyed it again. Our only disappointment was the breakfast in the club room over the weekend. There was little options between runny oatmeal and cereal. Fruit was sparse along with everything else. The club room was very messy too. The only reason I could see for this was that the hotel was overrun by cheerleaders that weekend so maybe they could not keep up with the demand. On the Monday morning breakfast there was a great selection and the club room was much better organized, and the cheerleading group had left the day before. One of the weekend mornings a manager came into the club room and apologized for the condition of the club room. The evening choices in the club room were fine and the desserts were wonderful. The staff was very friendly and went out of their way to be helpful. Great value for the price paid. Comfortable room.
May 9, 2014
Rated 1 out of 5 by MarkInTheDark Bad Experience
A private event in rear exhausted all parking, I had to park in a dark gravel lot adjacent to the hotel. Front desk apologized and said that they were full. SPG Gold room on the first floor (below ground level), toilet flushed slow and incompletely, always requiring a second flush. Coffee maker in room leaked all over the tray, not much in cup. Not up to Starwood standards, very dissappointing.
May 31, 2014
Rated 5 out of 5 by Delta69 This hotel has a remarkable staff...
We enjoyed our stay @ the Sheraton
Providence Airport Hotel. The room was clean & comfortable & the continental breakfast & afternoon appetizers were much appreciated. The best thing about the hotel however is your staff. Everyone was so pleasant & helpful. Megan, Mike, Melissa & Barbara are who we had the pleasure of dealing with directly & they couldn't have been nicer or more helpful. Thanks to all!
May 21, 2014
Rated 5 out of 5 by Joe123A Convienient to Traveler
I stayed at this hotel when my flight from PVD was cancelled due to storms in the northeast. The hotel location is convienient to PVD and has a 24 hour shuttle. The staff certainly undestands the distressed traveler and the hotel provided a restuarant and and a restfull night to travel the next day.
July 7, 2014
Rated 3 out of 5 by Gosling this hotel needs improvement
I was disappointed because I was given a room that has no view and the air conditioner was in the middle of the window and therefore, you cannot pull the curtains all the way. the air conditioner was loud and there was no fridge in the room.
July 16, 2014
Rated 4 out of 5 by Achillesheel A good stay
The hotel is clean and well-kept. The staff is pretty nice and helpful. Everything looks good other than the concierge lounge. The food selection of breakfast is extremely limited in the concierge lounge.
July 21, 2014
Rated 4 out of 5 by MattD Right room for the price - good value
Good location and fitness center. Clean, comfortable rooms. And usually good rates.
We stayed here while touring the mansions in Newport. It's about a half hour away across the bridge, and a little bit out of Providence proper. There's a good Bertuccis right next door.
SPG recognition took a reminder for each thing (coding keys for club access, internet, etc), but there was no push-back. Staff was friendly at all levels.
December 13, 2011
Rated 3 out of 5 by Segh13 Hotel and staff need work
Older hotel right next to Providence airport. The hotel staff wasn't equipped to handle large crowds (a wedding party, a British sports team and regular guests like myself). Staff were barely able to get me into a room at check-in (3pm), which was extremely important because I had an event to go to in Foxboro. When I got to my toom, not only was the door opened but the room wasn't ready (no towels). Room also had an odor.
August 26, 2013
Rated 3 out of 5 by Mary007 Hotel was fine; clean.
Hotel is older, but has been remodeled. I had no issues.
August 1, 2014
Rated 4 out of 5 by ttn5038 Always a consistently pleasant stay
The staff are always very welcoming and willing to answer any questions. I've stayed here multiple times and have always had consistent service.
July 25, 2014
Rated 5 out of 5 by tonyHapfrompgh Love the staff
Mike at the front desk goes above and beyond. He is helpful and remembers the details. Megan is doing an excellent job. Alex is the best in the club lounge. Drivers are friendly and prompt.
July 19, 2014
Rated 1 out of 5 by atui170 Worst starwood experience
I stay in hotels across the US every week for business. This hotel was, by far and above, the worst hotel I've ever stayed in. It smelled, the rooms were just dirty (I didn't even feel clean taking off my shoes!), the front desk staff was unaccomodating and rude and far understaffed. I've stayed at hole-in-the-wall motels that had been service and cleanliness than this. It is in desparate need of a renovation.
August 31, 2012
Rated 5 out of 5 by Jerseystrong Home away from home
Really well run hotel. Mike at the front desk always makes me feel welcome and has my room ready. Doreen and everyone in the restaurant knows all my dietary needs and of course my favorite drinks. When in providence, I wouldn't stay anyplace else. It's like my own version of Cheers!
Thanks to all the staff for helping this road warrior keep his spirits high when far from family and home.
April 26, 2014
Rated 5 out of 5 by JeffCT Great staff
My wife and I recently stayed at this hotel for a weekend getaway (we live in CT). We're pleasantly surprised by the hospitality and helpfulness of the staff - in particular the front desk people who gave us excellent recommendations on local dining and entertainment options. The room is spacious and clean. Housekeeping staff are nice and polite. We're impressed and are considering coming back in near future.
July 17, 2012
Rated 5 out of 5 by PhillyFrank Thanks to staff...
My daughter attends RISD and I frequently stay at this hotel on my way to and back from Providence. I am very delighted that every stay in the previous two years has met my expectations in terms of cleanliness, staff courtesy, friendliness, and attentiveness. At my recent stay I would like to pay tribute to: Catherine Y, and Stephanie for their help, understanding, and patience. Thanks very much!
January 8, 2013
Rated 5 out of 5 by TravelerfromUStoMontreal Awesome staff at this facility!
The staff here are exemplary!
I had the worst travel day of my career on the day that I arrived but from the moment I arrived at the hotel Barbara and Melissa made me feel at home. Later in the evening I spent some time in the Club level lounge and enjoyed great conversation with Alex. I then ate at the bar and was very well looked after by Doreen and Steve.
I look forward to my next trip to RI.
January 22, 2014
Rated 3 out of 5 by Uffie Upside potential
Food at floor 5 have large upside potential. One morning there was nothing in the refrigerator, no water, no yoghurt, no coke nothing. Bread, no.
July 17, 2014
Rated 5 out of 5 by Mitch613 Amazing people and atmostphere
Hotel was great. Special shout out to Barbara who made us feel at home.
July 23, 2014
Rated 5 out of 5 by dej23 Great staff
The ladies at the front desk were both wonderful when I checked in. We needed 2 rooms and they really worked with me to get the best option since 1 room needed to be handicap accessable or we needed adjoining rooms.
Everything about the hotel was very nice. My only comment is that twice I went to the Club Room and it was being used for private parties whcih made it awkward to be in there.
May 23, 2012
Rated 4 out of 5 by jnagle Recommend hotel...yes, but not on ice hockey competition weekend!
First, kudos to your fine staff. Everyone was smiling, as accomodating as they could be (under the circumstances), friendly, polite and helpful. Unknowingly, I arrived on a weekend where (it seemed like) 3000 little guys also arrived for a weekend of ice hockey competition. The front desk staff asssured me I could use the club lounge to work on a business presentation and that it would be quiet. Not the case, both nights of my visit the little hockey players converged on the club lounge, hockey sticks in hand throwing water bottles, using choc chip cookies as pucks and drowning out the noise of the planes overhead! Both nights i retreated back to my room, walking down the hall inbetween crushed cookies and empty bottles. Even trying to use an elevator was a battle (little kids love to push buttons!) Bad timing for a business trip on my part!
Again, high regards to your staff. I couldn't do what they do!!
January 21, 2013