Rated 2 out of 5 by Val2014 SIgnificant difficulties
We waited over 45 minutes in the sun to be picked up by the Sheraton Shuttle from the Car Rental Facility on Jefferson Blvd. We called numerous times, and were given assurances they were on their way, which was not true.
The restaurant service was depolrable. The waitress failed to bring us what was offered with the meal on the menu, and when we found her, a stale substitution was offered.
June 20, 2014
Rated 4 out of 5 by Pinky43 Location to Airport Rental Car Drop Off
This hotel is very close to gas station and the airport rental car drop off (only a few blocks away) without any hassle. BIG PLUS! However, other than a good restaurant inside the hotel, restaurants et al are not within the short walking distance. This clean hotel looks old and needs new facelift! Room is very good. However, for my wife's severe vision impairment and NIGHT blindness, there were several dark spots in room so maid provided several extra lamps which were VERY HELPFUL.
Food in inside hotel restaurant is excellent.
July 28, 2012
Rated 3 out of 5 by Tony605030 wait long time to check in
Hotel lost power, have to wait long time to check in.
After check in, no lights in hallway.
July 7, 2014
Rated 4 out of 5 by BigBill Better than expected
In a smaller major city, at the airport one expects some let down. This hotel's staff more than makes up for the not yet upgraded rooms, furniture & fixtures that Sheraton is performing throughout the line. 5-8 years ago, most of the established Sheratons were showing their age, but the new renovations are jut great. This hotel is in process (Work area, restaurant/bar are upgraded), rooms are still a little in need of an update. The staff is one of the most cheerful I have encountered. I stayed multiple nights, so the staff was consistent.
Not only close to airport, off I-95 it is a generally convenient location, it is appreciated to have a more budget priced place to just "hang your hat " and sleep sometimes.
There were many obviously regular customers in the Club.
October 23, 2013
Rated 5 out of 5 by Mayjah Love it
I took my family and it was wonderful, the front desk was great, they are very nice and friendly, the staff was great, everything you need in a hotel is there, you could see the planes, the pool was great, the gym was great, the food was great. My family and i had a real good time at this hotel and everything fun is couple minutes away. I will do it again soon. My daughter forgot her G-Shack watch and the next day i called and house keeping already had it at the front desk for us to pick up, honest people. Love it.
February 19, 2013
Rated 5 out of 5 by Richard555 Nicely done
Great location, club floor with its amenities was super (on Wed p.m. there was complimentary wine and beer, hors d'oeuvres) with continental breakfast in the morning.
June 27, 2014
Rated 5 out of 5 by tonyHapfrompgh Great people
Mike is one of the best front desk workers I have ever met. He always knows me, remembers my wake up and choices. He always goes above and beyond. Between Mike and Alex in the lounge, they are the best
June 24, 2014
Rated 3 out of 5 by JOHNSPG Convenient locations and nice staff, but...
If you are flying in or out of Providence, this hotel is in a very convenient location - close to the airport with easy access to I-95 and downtown. The staff is very nice and helpful and they have a nice fitness facility.
But, the rooms are a bit dated, worn out, and not up to average SPG standards. Food in the restaurant is quite mediocre. If you do eat there, don't bother ordering a salad: I've tried three and always gotten wilted, warm lettuce that didn't look fresh even though the price was quite high.
December 20, 2012
Rated 1 out of 5 by MarkInTheDark Bad Experience
A private event in rear exhausted all parking, I had to park in a dark gravel lot adjacent to the hotel. Front desk apologized and said that they were full. SPG Gold room on the first floor (below ground level), toilet flushed slow and incompletely, always requiring a second flush. Coffee maker in room leaked all over the tray, not much in cup. Not up to Starwood standards, very dissappointing.
May 31, 2014
Rated 5 out of 5 by tonyHapfrompgh great to be back
was in Europe and was great to see everyone. Mike at the front desk is great and alex makes you feel at home in the club.
June 28, 2014
Rated 1 out of 5 by BusinessTraveller789 Not Clean
Stained sheets, dirty carpets,
June 30, 2014
Rated 5 out of 5 by Loritep Hotel Great But Staff Surpassed All
We had a terrific stay at the hotel. It was very clean, our room was ready when we arrived and the food in the restaurant was great, but I have to say the best part of the stay was the outstanding staff at the hotel. From arrival we were warmly greeted and taken care of, staff members passing in the hallway had warm smiles and hellos, the maid service were wonderful and very accommodating. It was a really great stay and we would highly recommend the hotel and will definitely stay again. Thank you!!!
August 26, 2013
Rated 4 out of 5 by pharmgrl Nice surprise
Checked-in around 6pm and extremely tired from driving up from NJ. Was upgraded to club level but we had to meet family for dinner at 6:30. Room was as expected, clean and quiet. Only thing I didn't like was the toilet; it had like a gray unsightly stain in the bowl. The manager at check-in is very sweet (don't remember her name but she's from California) and they had lemon water and fruit at check-in; very refreshing. The next a.m. we had breakfast and it was pretty good. Thanks for the upgrade.
August 24, 2012
Rated 5 out of 5 by Delta69 This hotel has a remarkable staff...
We enjoyed our stay @ the Sheraton
Providence Airport Hotel. The room was clean & comfortable & the continental breakfast & afternoon appetizers were much appreciated. The best thing about the hotel however is your staff. Everyone was so pleasant & helpful. Megan, Mike, Melissa & Barbara are who we had the pleasure of dealing with directly & they couldn't have been nicer or more helpful. Thanks to all!
May 21, 2014
Rated 3 out of 5 by mugebnil Terrible stay
Jessica at the front desk was amazing, however the rest of the staff was not. Breakfast attendants were terrible the two girls that work the morning shift I don't know their names were terrible. There were no bowls or plates and it was not at all busy . The girls were practically hiding in the back of the kitchen I had to almost walk in the back for plates. The dinner was terrible also there was one server for breakfast and he also doing room service. I waited more than an hour for my food and when it came his excuse was he the only one and there was a flight canceled so that's why he was so busy. There were only two other people in the restaurant besides me and they were also very upset. I have never seen such terrible service. If it weren't for Jessica I would never return to this property.
September 26, 2013
Rated 1 out of 5 by Manju I will not stay here again!!!!!!
I am an out of town businessman, who owns his own business, and travels at least 1 week of every month to RI. I've stayed at many of the other hotels in the area, based on special offers, but this hotel was one of the worst. My list of problems during my 1 week stay: TV channels did not work during the whole week, instead of having FOX news channel in the room, it was replaced with R TV, the Russian channel, however, FOX news does play in the lobby, on Tuesday, the maid never cleaned my room, my breakfast in the dining room, included toast that was as hard as a rock, the ice maker on the third floor does not work, just provides watery ice or none at all, the room door has a large space around the edge that you can see thru, to the hallway. This hotel, by no way, provides the comfort of home!!!!!
August 23, 2012
Rated 3 out of 5 by JA062512 experience.
1, check in was okay. i never heard or never had the experience that spg guests (whom own time share 2 bedroom) are not allowed to use Club Lounge unless you pay 30.00. I have never heard of this and if you go onto to spg. com it does not say that. Alex in club lounge is the best, very professional and personable. Thanks Alex The bay was awesome!!!!The outside pool area should be kept up nicer so people can sit out there and enjoy the sun/shade it was dirty, no umbrellas and not relaxing.
June 25, 2012
Rated 5 out of 5 by ski123 Great stay
This was our second stay here and we enjoyed it again. Our only disappointment was the breakfast in the club room over the weekend. There was little options between runny oatmeal and cereal. Fruit was sparse along with everything else. The club room was very messy too. The only reason I could see for this was that the hotel was overrun by cheerleaders that weekend so maybe they could not keep up with the demand. On the Monday morning breakfast there was a great selection and the club room was much better organized, and the cheerleading group had left the day before. One of the weekend mornings a manager came into the club room and apologized for the condition of the club room. The evening choices in the club room were fine and the desserts were wonderful. The staff was very friendly and went out of their way to be helpful. Great value for the price paid. Comfortable room.
May 9, 2014
Rated 4 out of 5 by MunichVis Excellent Staff
The hotel staff (front desk, shuttle drivers, manager) make staying at this hotel worth it. They are super nice and go above and beyond to make your stay as good as possible.
The rooms aren't the nicest or cleanest; but the friendly staff makes up for it. The rooms need renovating and the carpet is gross; but here are the good parts about the rooms: The beds are comfortable. The showers have good water pressure. The closets are big and have 2 luggage racks. The rooms are a nice size.
August 23, 2013
Rated 2 out of 5 by Jenn773 Quality Not as Advertised
I am a Sheraton loyalist and frequent traveler for both business and vacation. I do not typically leave negative feedback, but this is the worst experience I have ever had at any hotel from the Starwood group and I feel obligated to inform other frequent travelers.
After my partner's flight into Boston was cancelled and he was able to get a flight into Providence instead, we needed to find a place to stay late at night and at the last minute. Being an SPG member, this hotel near the airport was the obvious choice. Also, since my partner had a very stressful day, I decided to pay the extra money and splurge on a suite, as the photos on the website made this option look very comfortable and romantic - the suites appeared modern and nicely decorated.
I was very disappointed when I arrived to find that the actual suite appeared nothing like the example in the website photos. Rather than a separate seating area with modern ivory-coloured chairs and a small round dining table, there were two old torn and stained chairs in an ugly burgundy fabric, probably from the 1980s, and the cushions were so worn out, they had no support. There were stains in five different areas on the carpet. There was only one Sheraton robe hanging in the closet, and it didn't have a waist tie. There was a small dorm-style fridge under the wet bar, but it wasn't cold and made a loud humming noise. The bathtub caulk was peeling away, and the whole room smelled musty.
Furthermore, we were on a Club Floor and the room across the hall had a loud party going on when we arrived around 2:30 AM. We asked the guests if they could keep it down, but they went on into the wee hours. We were then awakened at 6AM by screaming children on both sides of our room. It seems that a hotel this incredibly large might be able to designate a family wing and a quiet wing.
If it hadn't been for our exhaustion of arriving at the hotel after a long day of airport delays, we would most definitely have found a different place to spend the night. The only saving grace of the whole experience was the friendly welcoming staff at our check-in and the manager who offered apologies upon check-out. I certainly would not stay here again.
July 7, 2014
Rated 5 out of 5 by Deanpet Perfect Little Getaway
With the summer over and going to the beach is not an option. I wanted to do something fun with my best friend and our kids. I've stayed at this Sheraton in the past and my kids and I and had a ball. So I invited my friend and made sure we all had our bathing suits and we had the best time. The staff as always were friendly, informative and even though they were fully booked managed to get us connecting rooms. Thank you for bringing my girlfriend and I even closer...
October 7, 2013
Rated 1 out of 5 by drmiano Not happy.
A/C not working in room , The next day I called again and was given a fan. Called for wake up call on 7/17/13 for the morning of 7/18/13 at 6:20 AM I told them that one of the phones on the night stand was not working , Was told it would be ok. It was not ok when I woke up at 7:00 AM after a very warm restless night .The call never went through . In the bathroom the exhust fan not working. . Good thing my daughter did not see the crawling thing on the curtin .
July 20, 2013
Rated 5 out of 5 by LetsGoMets Mike at the Front desk
The entire staff at Providence goes out of their way to exceed expectations, especially Mike! I choose this hotel even though business takes me to Massachusetts because of their service and attention to detail...Never disappoints!
June 6, 2014
Rated 5 out of 5 by CGJohn Diamond in the Rough
Five weeks into a three month stay the ENTIRE staff has been more than accommodating. From the very first meeting with Lisa, Director of Sales, to the daily interaction in the club lounge with Alex and the rest of the attendants, my stay has certainly been a comfortable one to say the least. I look forward to finishing out my stay and returning again in the near future.
Aside form the staff, another perk was being in such close proximity to the airport (property abuts) and not having any of the plane sounds in the room. Absolutely no noise even when I am looking at the runway from my window..
I have stayed in 8 other properties in the local area and this one is at the top of the list of places I will stay in the future.
This property was a pleasant surprise for me. Appreciate the effort and thanks for hospitality.
April 19, 2012
Rated 5 out of 5 by Jerseystrong Home away from home
Really well run hotel. Mike at the front desk always makes me feel welcome and has my room ready. Doreen and everyone in the restaurant knows all my dietary needs and of course my favorite drinks. When in providence, I wouldn't stay anyplace else. It's like my own version of Cheers!
Thanks to all the staff for helping this road warrior keep his spirits high when far from family and home.
April 26, 2014
Rated 2 out of 5 by lisa123 Bad Nigh
I was looking forward to staying at the Sheraton Providence Hotel. my husband and I had a great experience when we stayed for our honeymoon. When I arrived at the hotel, I had my reservation number, but they had no record of me in the computer. They were able to get a room, but we should have looked elsewhere. The other occupants in the hotel were loud and rude. Kids were running up and down the halls, laughing and shouting. If that was not enough, their parents were also loud and walking around with beers in their hand. This continued past 11 pm. We did not sleep well and had an early flight the next day. We did complain twice to the people in charge, but it wasn't until 11 pm that something was finally done. My children were frightened to fall asleep by then because they thought these people were going to come into the room. Poor service!
May 18, 2013
Rated 5 out of 5 by Princesa0214 This hotel has EXCELLENT features
I reserved at the Shearaton Providence Airport hotel somewhat skeptical, not knowing what to expect of the hotel facilities or surroundings. To my great surprise, the hotel is spectacular, the room was amazing, the staff was kind and helpful The frontdesk representative was able to prioritize in getting my room ready while she recommended an excellent restaurant for late lunch. All in all it was an unforgettable experience and I will return.
August 12, 2013
Rated 5 out of 5 by rizzi Staff
The staff was friendly, helpful and very engaging.
June 11, 2014
Rated 4 out of 5 by MattD Right room for the price - good value
Good location and fitness center. Clean, comfortable rooms. And usually good rates.
We stayed here while touring the mansions in Newport. It's about a half hour away across the bridge, and a little bit out of Providence proper. There's a good Bertuccis right next door.
SPG recognition took a reminder for each thing (coding keys for club access, internet, etc), but there was no push-back. Staff was friendly at all levels.
December 13, 2011
Rated 3 out of 5 by Segh13 Hotel and staff need work
Older hotel right next to Providence airport. The hotel staff wasn't equipped to handle large crowds (a wedding party, a British sports team and regular guests like myself). Staff were barely able to get me into a room at check-in (3pm), which was extremely important because I had an event to go to in Foxboro. When I got to my toom, not only was the door opened but the room wasn't ready (no towels). Room also had an odor.
August 26, 2013