Rated 5 out of 5 by Abradley June Stay
I love this hotel, and will continue to stay here when I am visiting the Warwick/Providence area on business. The only issue I had this time was when using the gym. The woman cleaning the gym started cleaning the treadmill I was on. She was spraying and using the cloth to clean it and if I would have step on it or slipped, there could have been an issue. Not a huge deal, but just wanted to mention it!
June 20, 2014
Rated 3 out of 5 by Gosling this hotel needs improvement
I was disappointed because I was given a room that has no view and the air conditioner was in the middle of the window and therefore, you cannot pull the curtains all the way. the air conditioner was loud and there was no fridge in the room.
July 16, 2014
Rated 3 out of 5 by mugebnil Terrible stay
Jessica at the front desk was amazing, however the rest of the staff was not. Breakfast attendants were terrible the two girls that work the morning shift I don't know their names were terrible. There were no bowls or plates and it was not at all busy . The girls were practically hiding in the back of the kitchen I had to almost walk in the back for plates. The dinner was terrible also there was one server for breakfast and he also doing room service. I waited more than an hour for my food and when it came his excuse was he the only one and there was a flight canceled so that's why he was so busy. There were only two other people in the restaurant besides me and they were also very upset. I have never seen such terrible service. If it weren't for Jessica I would never return to this property.
September 26, 2013
Rated 5 out of 5 by tonyHapfrompgh Love the staff
Mike at the front desk goes above and beyond. He is helpful and remembers the details. Megan is doing an excellent job. Alex is the best in the club lounge. Drivers are friendly and prompt.
July 19, 2014
Rated 1 out of 5 by Manju I will not stay here again!!!!!!
I am an out of town businessman, who owns his own business, and travels at least 1 week of every month to RI. I've stayed at many of the other hotels in the area, based on special offers, but this hotel was one of the worst. My list of problems during my 1 week stay: TV channels did not work during the whole week, instead of having FOX news channel in the room, it was replaced with R TV, the Russian channel, however, FOX news does play in the lobby, on Tuesday, the maid never cleaned my room, my breakfast in the dining room, included toast that was as hard as a rock, the ice maker on the third floor does not work, just provides watery ice or none at all, the room door has a large space around the edge that you can see thru, to the hallway. This hotel, by no way, provides the comfort of home!!!!!
August 23, 2012
Rated 3 out of 5 by JA062512 experience.
1, check in was okay. i never heard or never had the experience that spg guests (whom own time share 2 bedroom) are not allowed to use Club Lounge unless you pay 30.00. I have never heard of this and if you go onto to spg. com it does not say that. Alex in club lounge is the best, very professional and personable. Thanks Alex The bay was awesome!!!!The outside pool area should be kept up nicer so people can sit out there and enjoy the sun/shade it was dirty, no umbrellas and not relaxing.
June 25, 2012
Rated 2 out of 5 by Val2014 SIgnificant difficulties
We waited over 45 minutes in the sun to be picked up by the Sheraton Shuttle from the Car Rental Facility on Jefferson Blvd. We called numerous times, and were given assurances they were on their way, which was not true.
The restaurant service was depolrable. The waitress failed to bring us what was offered with the meal on the menu, and when we found her, a stale substitution was offered.
June 20, 2014
Rated 5 out of 5 by Joe123A Convienient to Traveler
I stayed at this hotel when my flight from PVD was cancelled due to storms in the northeast. The hotel location is convienient to PVD and has a 24 hour shuttle. The staff certainly undestands the distressed traveler and the hotel provided a restuarant and and a restfull night to travel the next day.
July 7, 2014
Rated 4 out of 5 by MunichVis Excellent Staff
The hotel staff (front desk, shuttle drivers, manager) make staying at this hotel worth it. They are super nice and go above and beyond to make your stay as good as possible.
The rooms aren't the nicest or cleanest; but the friendly staff makes up for it. The rooms need renovating and the carpet is gross; but here are the good parts about the rooms: The beds are comfortable. The showers have good water pressure. The closets are big and have 2 luggage racks. The rooms are a nice size.
August 23, 2013
Rated 5 out of 5 by Mitch613 Amazing people and atmostphere
Hotel was great. Special shout out to Barbara who made us feel at home.
July 23, 2014
Rated 3 out of 5 by Uffie Upside potential
Food at floor 5 have large upside potential. One morning there was nothing in the refrigerator, no water, no yoghurt, no coke nothing. Bread, no.
July 17, 2014
Rated 5 out of 5 by vfm1 Mr.
Excellent experience in every facet of my stay.
July 21, 2014
Rated 5 out of 5 by Deanpet Perfect Little Getaway
With the summer over and going to the beach is not an option. I wanted to do something fun with my best friend and our kids. I've stayed at this Sheraton in the past and my kids and I and had a ball. So I invited my friend and made sure we all had our bathing suits and we had the best time. The staff as always were friendly, informative and even though they were fully booked managed to get us connecting rooms. Thank you for bringing my girlfriend and I even closer...
October 7, 2013
Rated 1 out of 5 by Misty27 This hotel needs new cleaners.
Not able to give a review.
July 20, 2014
Rated 1 out of 5 by MarkInTheDark Bad Experience
A private event in rear exhausted all parking, I had to park in a dark gravel lot adjacent to the hotel. Front desk apologized and said that they were full. SPG Gold room on the first floor (below ground level), toilet flushed slow and incompletely, always requiring a second flush. Coffee maker in room leaked all over the tray, not much in cup. Not up to Starwood standards, very dissappointing.
May 31, 2014
Rated 1 out of 5 by drmiano Not happy.
A/C not working in room , The next day I called again and was given a fan. Called for wake up call on 7/17/13 for the morning of 7/18/13 at 6:20 AM I told them that one of the phones on the night stand was not working , Was told it would be ok. It was not ok when I woke up at 7:00 AM after a very warm restless night .The call never went through . In the bathroom the exhust fan not working. . Good thing my daughter did not see the crawling thing on the curtin .
July 20, 2013
Rated 5 out of 5 by CGJohn Diamond in the Rough
Five weeks into a three month stay the ENTIRE staff has been more than accommodating. From the very first meeting with Lisa, Director of Sales, to the daily interaction in the club lounge with Alex and the rest of the attendants, my stay has certainly been a comfortable one to say the least. I look forward to finishing out my stay and returning again in the near future.
Aside form the staff, another perk was being in such close proximity to the airport (property abuts) and not having any of the plane sounds in the room. Absolutely no noise even when I am looking at the runway from my window..
I have stayed in 8 other properties in the local area and this one is at the top of the list of places I will stay in the future.
This property was a pleasant surprise for me. Appreciate the effort and thanks for hospitality.
April 19, 2012
Rated 5 out of 5 by Delta69 This hotel has a remarkable staff...
We enjoyed our stay @ the Sheraton
Providence Airport Hotel. The room was clean & comfortable & the continental breakfast & afternoon appetizers were much appreciated. The best thing about the hotel however is your staff. Everyone was so pleasant & helpful. Megan, Mike, Melissa & Barbara are who we had the pleasure of dealing with directly & they couldn't have been nicer or more helpful. Thanks to all!
May 21, 2014
Rated 5 out of 5 by ski123 Great stay
This was our second stay here and we enjoyed it again. Our only disappointment was the breakfast in the club room over the weekend. There was little options between runny oatmeal and cereal. Fruit was sparse along with everything else. The club room was very messy too. The only reason I could see for this was that the hotel was overrun by cheerleaders that weekend so maybe they could not keep up with the demand. On the Monday morning breakfast there was a great selection and the club room was much better organized, and the cheerleading group had left the day before. One of the weekend mornings a manager came into the club room and apologized for the condition of the club room. The evening choices in the club room were fine and the desserts were wonderful. The staff was very friendly and went out of their way to be helpful. Great value for the price paid. Comfortable room.
May 9, 2014
Rated 2 out of 5 by GrammyC Don't expect service in the restaurant.
Food is expensive. If you get the wrong server you could wait forever.
July 14, 2014
Rated 2 out of 5 by lisa123 Bad Nigh
I was looking forward to staying at the Sheraton Providence Hotel. my husband and I had a great experience when we stayed for our honeymoon. When I arrived at the hotel, I had my reservation number, but they had no record of me in the computer. They were able to get a room, but we should have looked elsewhere. The other occupants in the hotel were loud and rude. Kids were running up and down the halls, laughing and shouting. If that was not enough, their parents were also loud and walking around with beers in their hand. This continued past 11 pm. We did not sleep well and had an early flight the next day. We did complain twice to the people in charge, but it wasn't until 11 pm that something was finally done. My children were frightened to fall asleep by then because they thought these people were going to come into the room. Poor service!
May 18, 2013
Rated 5 out of 5 by Princesa0214 This hotel has EXCELLENT features
I reserved at the Shearaton Providence Airport hotel somewhat skeptical, not knowing what to expect of the hotel facilities or surroundings. To my great surprise, the hotel is spectacular, the room was amazing, the staff was kind and helpful The frontdesk representative was able to prioritize in getting my room ready while she recommended an excellent restaurant for late lunch. All in all it was an unforgettable experience and I will return.
August 12, 2013
Rated 3 out of 5 by Tony605030 wait long time to check in
Hotel lost power, have to wait long time to check in.
After check in, no lights in hallway.
July 7, 2014
Rated 5 out of 5 by Jerseystrong Home away from home
Really well run hotel. Mike at the front desk always makes me feel welcome and has my room ready. Doreen and everyone in the restaurant knows all my dietary needs and of course my favorite drinks. When in providence, I wouldn't stay anyplace else. It's like my own version of Cheers!
Thanks to all the staff for helping this road warrior keep his spirits high when far from family and home.
April 26, 2014
Rated 4 out of 5 by MattD Right room for the price - good value
Good location and fitness center. Clean, comfortable rooms. And usually good rates.
We stayed here while touring the mansions in Newport. It's about a half hour away across the bridge, and a little bit out of Providence proper. There's a good Bertuccis right next door.
SPG recognition took a reminder for each thing (coding keys for club access, internet, etc), but there was no push-back. Staff was friendly at all levels.
December 13, 2011
Rated 3 out of 5 by Segh13 Hotel and staff need work
Older hotel right next to Providence airport. The hotel staff wasn't equipped to handle large crowds (a wedding party, a British sports team and regular guests like myself). Staff were barely able to get me into a room at check-in (3pm), which was extremely important because I had an event to go to in Foxboro. When I got to my toom, not only was the door opened but the room wasn't ready (no towels). Room also had an odor.
August 26, 2013
Rated 5 out of 5 by tonyHapfrompgh Great people
Mike is one of the best front desk workers I have ever met. He always knows me, remembers my wake up and choices. He always goes above and beyond. Between Mike and Alex in the lounge, they are the best
June 24, 2014
Rated 5 out of 5 by Richard555 Nicely done
Great location, club floor with its amenities was super (on Wed p.m. there was complimentary wine and beer, hors d'oeuvres) with continental breakfast in the morning.
June 27, 2014
Rated 1 out of 5 by atui170 Worst starwood experience
I stay in hotels across the US every week for business. This hotel was, by far and above, the worst hotel I've ever stayed in. It smelled, the rooms were just dirty (I didn't even feel clean taking off my shoes!), the front desk staff was unaccomodating and rude and far understaffed. I've stayed at hole-in-the-wall motels that had been service and cleanliness than this. It is in desparate need of a renovation.
August 31, 2012
Rated 5 out of 5 by JeffCT Great staff
My wife and I recently stayed at this hotel for a weekend getaway (we live in CT). We're pleasantly surprised by the hospitality and helpfulness of the staff - in particular the front desk people who gave us excellent recommendations on local dining and entertainment options. The room is spacious and clean. Housekeeping staff are nice and polite. We're impressed and are considering coming back in near future.
July 17, 2012