Rated 3 out of 5 by tonibabe Gute Lage, hohe Parkgebühren, Baustelle vor der Tür
Leider hat dieses Sheraton nicht unsere Erwartungen erfüllt. Vor der Tür wird gerade eine Brücke gebaut und man spricht noch von einigen Monaten Bauzeit. Unser erstes Zimmer war zu dieser Baustelle gelegen. Erst nach massiver Anfrage bekamen wir ein Zimmer in einer ruhigeren Richtung. Betten waren ziemlich uncomfortabel. "Frühstücksbuffet" war ein echter Witz. Pancakes und contin. Frühstück ist kein Buffet ! Croissants waren scheinbar vom Vortag, ein Biß und der Rest ging zurück. Frische Brötchen, o.ä. Fehlanzeige. Der Toaster quietschte erbärmlich, aber keiner der Servicekräfte schient etwas zu bemerken (war am nächsten Tag auch noch so). Die Tische klebten, da man vermutlich (hoffentlich) zu viel / zu hoch konzentrierte Reinigungsflüssigkeit verwandte. Fragen - wie war es oder darf ich Ihnen noch was bringen, erfolgten nicht. Thermoskanne stand ja auf dem Tisch. Wir wollten auch keinem "hinterherlaufen". Beim Auschecken erfolgte auch keine Ansprache.
Für die Lage am "Stadtrand" happige Parkgebühren. Toller kostenfreier Service jedoch mit dem Shuttlebus zur Metrostation. Aber auch hier uninteressierte Fahrer. Übrings unsere Koffer haben wir jeweils selbst aufs Zimmer gebracht und wieder runter. Vom Bellcap. war nie was zu sehen.
10. April 2014
Rated 5 out of 5 by Kart Great Experience in DC
The hotel staff were efficient and friendly even when our flight put us in at 4:00 am. We enjoyed our stay very much.
8. April 2014
Rated 5 out of 5 by John1921 Outstanding Staff Member
Ms. Denise Hodge is an outstanding member of your staff !!!
5. April 2014
Rated 5 out of 5 by Mello24 Army Special Event
First of All, I want to give thanks to the following outstanding employees that met my every need and while doing so always called me by my last name as I approached the front desk. Ms. Sevena was superb to say the least. From the time I walked in she was accommodating and welcoming. Her front desk knowledge and professionalism was quick, honest and genuine. Ms. Sura also met the same expectations and work ethics. The Shuttle drivers were awesome and on time and were always willing to help. I really enjoyed this hotel along with 23 other family members. Your staff made our stay and Washington experience amazing.
31. März 2014
Rated 5 out of 5 by Kouprey Expectations exceeded
While my travel is limited to one or two trips from Savannah, GA to the Far East yearly, I've been doing so for 14 years, usually stay in very nice hotels, enjoy good food, and expect great service.
The only negative aspect of my stay at this Sheraton was the bedding which is typical these days even in better hotels. There was a bottom sheet, top sheet, and a comforter/quilt which doubled as a bed spread. The latter was too hot but using the top sheet only wasn't warm enough. I don't understand prioritizing the savings in house keeping labor over guest comfort when sleeping. What's needed is a blanket and light bed spread so guests can adjust as they wish. Beyond that the room was very nicely appointed, clean, and spacious.
The reason for my visit was the Medal of Honor ceremony on March 18, 2014 at the White House and all awardees and their families stayed at this hotel. Otherwise I would have tried to find lodging in Washington that was less costly.
On the evening of the 17th the Army held a reception in the hotel attended by approximately 300 people. Hotel personnel staffed this event and all were exceptionally courteous and professional, and the food great.
Though I only had breakfast on two mornings in the hotel restaurant, I've never had such good service. I did the buffet and the diversity and quality of food was superb.
As well, I was very pleased with the interface I had with house keeping and front desk personnel.
The airport shuttle ran every 30 minutes and was timely and comfortable going/coming.
25. März 2014
Rated 5 out of 5 by mysterytraveler Great Value - Great Hospitality
A family vacation - made all the better due to the caring and attentive team at Sheraton Pentagon City Hotel. Thanks
18. März 2014
Rated 5 out of 5 by VATraveler17 Outstanding Service at the lounge
Emerlita provided OUTSTANDING service during my stay. The breakfast by far was the best around! It's the cleanest and offers a wide array of food! This is now my favorite Sheraton!
The lounge is always clean and the service is exceptional! Great job Emerlita!
7. März 2014
Rated 5 out of 5 by VATraveler17 Outstanding Service
Elena at the front desk provided exceptional service upon check in and quickly recognized SPG status. Great job!
Ermerlita at the club lounge during breakfast was very accommodating, friendly, and maintained the place spotless! Outstanding Service!
Lady at the pastry/coffee shop, front of the restaurant helped me set up a muffin try for breakfast. She went way and beyond her way to make sure the breakfast purchased were presentable. Thank you!
4. März 2014