Rated 3 out of 5 by sm81 Could use some work
I was staying for a wedding and when I reserved the room I couldn't even get an early check in as the wedding was the same time as check in, unless I bought another night. That's ridiculous. At $120/nihgt (this was the wedding rate) there was nothing spectacular with the room and they don't even have a mini fridge. You could request one though which I did and it was small dirty, beat up and wasn't even cold. Not worth the money to me.
September 6, 2012
Rated 4 out of 5 by Ross55 3 night stay at Sheraton Great Valley
I recently had the opportunity to stay the Sheraton Great Valley. I had a phenomenal experience with the friendly and helpful nature of the staff there. Some of my luggage had been lost and I needed several things for my trip. The staff helped me get all the things I needed for a successful business trip without hesitation. Eric at the front desk was particularly helpfyl. All in all, the people at the Sheraton Great Valley are great.
January 31, 2013
Rated 1 out of 5 by RichandTonya Disgusting and broken
We were upgraded to a "suite" as platinum members on the 3rd floor. If this was an upgrade, I cannot imagine a regular room. It had a beautiful parking lot view. The room was filthy. The carpet looked, smelled and felt like it hadn't been cleaned in a decade. The air in the room smelled like the last guest had never heard of deodorant. There were hairs of prior guests everywhere. Stains on doors and walls that I don't want to know the origin. To top off this lovely experience, the water in the sink and shower could only be adjusted to ice cold or scalding, no in between. We couldn't shower in the room, we had to go to another room to shower. When informing the front desk staff of our inconvenience, NOTHING was done to make up for it. We are platinum members but no one should have to deal with this. I'm not sure we will ever stay at another Sheraton after this experience.
October 7, 2013
Rated 2 out of 5 by thompson234 needs improvement
The bathroom did not have a working vent- the sink and wash area was small- One of the elevators was not working leading to long waits going up or down to the room-(as compensation the hotel offered free internet) this is not acceptable--they should have offered free drink at the bar and/or discounted breakfast- Breakfast buffett was very expensive and not quality-they should offer free continental breakfast-
November 11, 2013
Rated 3 out of 5 by SPG224 Average Sheraton in Suburban Pennsylvania
I found this hotel to be just average. There were no clear amenities for being an SPG member, and the facilities were so-so. Soundproofing to the hallway was just terrible. You could hear people opening and closing their doors, which woke me up all night. Staff was friendly enough, but not overly accommodating. Overall, this Sheraton mostly met my purposes, but I would not go out of my way to stay here again.
May 20, 2013
Rated 4 out of 5 by AmyinKC Top Notch Staff
I travel frequently on business, and have never seen this quality of staff in any other business hotel.
From the front desk service, to George in the Club Lounge, I always feel like I'm being greeted by friends. They take an interest in my business and in helping to make my trip a success in any way possible.
I have also noticed that the quality of food in the Club Lounge has greatly improved! Nice job!
March 13, 2013
Rated 5 out of 5 Great experience!
My husband and I stayed at this Sheraton while attending a wedding nearby. The staff was pleasant, the room comfortable and clean, and the bed was wonderfully comfortable, best hotel bed I can remember!! In the morning, the parents of the bride hosted a breakfast in a downstairs room and it complimented and completed this great experience. If I were in the area again I would most definitely stay there!!
January 7, 2013
Rated 5 out of 5 by margie888 This hotel is reasonably priced and well kept! Staff extremely helpful.
We stayed 2 nights for a wedding and enjoyed the stay. Clean, well kept premises. Staff helpful.
May 5, 2014
Rated 4 out of 5 by BACB SPG Lounge - get a new toaster!
The staff are amazing at this hotel and always go the extra mile but when the equipment has been non-functioning for over six months its time to get a new toaster! I don't have time to put my bagel in the toast four times! I know the lady who manages the lounge has requested one but to no avail as of yet! Other than that 5 stars!
March 20, 2014
Rated 3 out of 5 by IBAN2013 Why charge for Internet
The reason I won't stay at this hotel again is because it charges for Internet and does not provide complimentary breakfast. This hotel is already too expensive for its quality and location, so why charge again for Internet and breakfast. Even the cheapest motels in America provide those for free.
This hotel just uses the Sheraton name but it is by no stretch of imagination a Sheraton Hotel.
August 3, 2013
Rated 5 out of 5 by Cobswan Excellent staff, good location, updated rooms
I've been staying at this particular hotel regularly over the last 6 months. Staff is attentive, rooms have been updated, and beds are comfy. Happy to recommend.
April 26, 2014
Rated 5 out of 5 by GOLFERMOM2 HOME AWAY FROM HOME!
WE HAVE BEEN STAYING AT THIS SHERATON FOR 24 YEARS! YES, THIS IS LIKE A 2ND HOME TO US. THE STAFF IS KIND, CONSIDERATE, AND ARE ALWAYS LOOKING AT FOR THE GUEST. I LOVE THE NEW ROOMS. THE GM JOE GOES OVER THE CALL OF DUTY TO MAKE YOUR STAY WHAT IT NEEDS TO BE.
April 9, 2014
Rated 1 out of 5 by NotsoSatisfied Only as Last resort
This hotel was not the worst i have stayed in, but i would look for other accomadations before i wasted money on the overpriced rooms at this hotel again. The hotel looked "cheap" with the old ceiling tiles in the room and hollow residential doors. I never recieved my requested extra towels and was charged for a bottle of water even though i am an SPG member. Not the best experience.
September 26, 2012
Rated 1 out of 5 by Stu101 very tired and dated property
walking into the Sheraton Great Valley is a walk back in time - somewhere in the 70's. The rooms are dark, worn and generally uncomfortable. Not what I expect from a Sheraton. Only stayed for one night after attending an event in the area. Wanted to avoid ride back to the city and get a good night sleep. Bed was lumpy, sheets weren't clean and the bathroom was small and uninviting.
April 30, 2013
Rated 5 out of 5 by rori795 Beautiful Room, comfortable
We stayed in the hypoallergenic room, as my boyfriend and are allergic to pretty much everything. The room had a purifier, and everything in it was indeed hypoallergenic. It was a beautiful, spacious room with a really nice view. Everything was clean. Staff were friendly. We only stayed one night and were not able to use anything at the hotel such as the bar, restaurant, pool, etc.
October 24, 2012
Rated 5 out of 5 by Brekay Great place to stay
We loved staying here- we were with a large group of people and it was great to all be on the same floor.The only downside was that we were in the last room at the end of the hall.We heard the door slam amd vibrate every time someone went in or out.I would say that the door needs some sort of mechanism that would let it close slowly instead of slammimg shut.It was quite annoying.
October 16, 2012
Rated 2 out of 5 by Terry52 Hotel needs upgrades
Front desk staff was very friendly and personable. Housekeeping needs improvement. Did not resupply the condiments in the room, did not throw out empty cups that had been used night before, in general did not do a great job cleaning the room.. Rugs need to be replaced or cleaned more thoroughly. Food in dining room was good, although buffet could have kept the food warmer.
September 6, 2012
Rated 5 out of 5 by Mike2121 Great Stay!
Highest service in all areas from Front Desk to Restaurant.
Eric Mitchell and Jay Geiss always do a fantastic job and make my stay wonderful!
April 23, 2014
Rated 5 out of 5 by JSB778 A Great Experience
Sheraton Great Valley went far beyond all expectations to make our US Navy Destroyer Reunion a memorable one. The rooms were excellent. The staff did much more than would normally be expected to answer every need. The food and the service were fantastic. This hotel will go out of their way to make your event easy to hold; they even covered up some of my errors for me!
October 15, 2013
Rated 3 out of 5 by tdw2012 Renovations??
I am a reasonably regular guest and usually for two weeks at a time.
The hotel desperately needs refurbishing - from the "clanky" elevators to the tired rooms.
The staff are good and try hard to overcome the lack of money that has been spent on this hotel. The time has come to give both the staff and their guests a better environment in which to work and stay.
August 28, 2012
Rated 4 out of 5 by AJB33 Nice Hotel but food has gone down hill
Staff and rooms are nice, one of the better hotels in the area. My biggest issue is with the food. I tend to eat at the bar quite often for the convenience. Unfortunately the past two times I have stayed here I have found the food quality poor and the wine over priced. It's too bad that I am able to get a better meal next door at the Outback!
January 18, 2014
Rated 4 out of 5 by Helen51 Lack of Attention to Room Request
I always request Room 514, but every time I check-in, everyone always seems oblivious to my request. It's never marked down, and they don't see where I have ever requested it. Of course, that room has already been assigned, and I don't get to have that room. Our company houses many guests at this hotel. This is a small request, but never taken seriously.
November 22, 2013
Rated 5 out of 5 by grandparent01 Very nice room
We had reservations made, however, when we arrived we were given an upgrade. The suite was very nice and newly refurbished. It was very comfortable, not noisy and nicely furnished.
April 13, 2014
Rated 5 out of 5 by Consultant Awesome Service!!!!
The front desk employees are insanely friendly along with George in the lounge. Definitely visit George if you are around before 8pm on the 5th floor as he always is friendly to talk to, super friendly, and has yummy food. The rooms are very clean with plenty of suites. The wifi is solid and the location is great but the service is what makes it stand out!
April 26, 2013
Rated 5 out of 5 by SPGFav48 Stay at Sheraton
Another great stay. Always impressive; the service, staff, and quality of everything.
April 24, 2014
Rated 5 out of 5 by MTTCC Outstanding hotel!
From check in to check out, everything was exceptional. The staff was amazing and the room was quiet and comfortable. Great stay!
April 18, 2014
Rated 4 out of 5 by MS45 This hotel has different level of service based on check-in clerks personality
This hotel has different level of service based on check-in clerks personality.
This hotel has different level of service based on check-in clerks’ personality.
Some check-in clerks are consistently extremely nice, and some check-in clerks are consistently not nice. Examples: Once I called in advance asking to change my room from King to double; was promised a junior a suite, actually I was told that “Your junior suite will be waiting for you”, and when I came, I did not get a “junior suite” or even regular double. The clerk I talked to did not even step-out of the office and apologized for mishap. Last stay I checked in on Feb 18th by the same check-in clerk for two nights, she gave me keys activated for one night only. Not a big deal, but when you come back into hotel carrying a lot of staff and have to go back to ask for keys to be activated, it is not good.
But again, the different clerk on duty was extremely apologetic and helpful.
February 22, 2013
Rated 5 out of 5 by GrayFox32 USS MASSEY Association Reunion
The Sheraton Great Valley Fraser PA did a superb job hosting our ship crew reunion. I heard endless accolades from crew members and wives on the professionalism and Can Do support from your entire staff. I will recommend your hotel to other reunion associations. Great job! s/Richard E Pearsall Captain USN (ret), President USS MASSEY Association
October 15, 2013
Rated 3 out of 5 A great stay only pool was closed
We checked in and had great service from the young lady at the desk. She told me about upgrades and other things that made the start of our stay great. During our visit after the first day the pool closed to repairs. We had 2 more days to go and rain was forecasted and my 10 year old daughter was a bit bored. It would have been nice if after calling several times and asking about it I wasn't told it will be open soon. There was no offer to do anything to make the stay better or compensation for the lost benefit of the pool. The last day we had dinner at the restaurant bar due to the restaurant being closed for painting which wasn't a big issue but after eating our server seemed to be more interested in her paper than us. I say I would recomend this hotel but on the other hand dont expect too many of them to go out of the way to give you extra service or compensation. I am a starwood preffered guest and just expect more than I recieved I guess.
June 23, 2013
Rated 5 out of 5 by SPGFav48 Fitting Accommodations
I enjoyed my stay at Sheraton Great Valley. Everything met my expectations. The staff were pleasant and accommodated my requests. I ordered room service 2 nights and the delivery staff were very respectful and courteous. Breakfast and dinner at the restaurant was a pleasant experience as well. Overall, a fine week of stay.
January 9, 2014