Rated 2 out of 5 by thompson234 needs improvement
The bathroom did not have a working vent- the sink and wash area was small- One of the elevators was not working leading to long waits going up or down to the room-(as compensation the hotel offered free internet) this is not acceptable--they should have offered free drink at the bar and/or discounted breakfast- Breakfast buffett was very expensive and not quality-they should offer free continental breakfast-
November 11, 2013
Rated 3 out of 5 by SPG224 Average Sheraton in Suburban Pennsylvania
I found this hotel to be just average. There were no clear amenities for being an SPG member, and the facilities were so-so. Soundproofing to the hallway was just terrible. You could hear people opening and closing their doors, which woke me up all night. Staff was friendly enough, but not overly accommodating. Overall, this Sheraton mostly met my purposes, but I would not go out of my way to stay here again.
May 20, 2013
Rated 5 out of 5 by Vasi Great choice for the area
That's a place you want to be if you happen to be in tha area.
April 7, 2014
Rated 4 out of 5 by AmyinKC Top Notch Staff
I travel frequently on business, and have never seen this quality of staff in any other business hotel.
From the front desk service, to George in the Club Lounge, I always feel like I'm being greeted by friends. They take an interest in my business and in helping to make my trip a success in any way possible.
I have also noticed that the quality of food in the Club Lounge has greatly improved! Nice job!
March 13, 2013
Rated 5 out of 5 Great experience!
My husband and I stayed at this Sheraton while attending a wedding nearby. The staff was pleasant, the room comfortable and clean, and the bed was wonderfully comfortable, best hotel bed I can remember!! In the morning, the parents of the bride hosted a breakfast in a downstairs room and it complimented and completed this great experience. If I were in the area again I would most definitely stay there!!
January 7, 2013
Rated 3 out of 5 by IBAN2013 Why charge for Internet
The reason I won't stay at this hotel again is because it charges for Internet and does not provide complimentary breakfast. This hotel is already too expensive for its quality and location, so why charge again for Internet and breakfast. Even the cheapest motels in America provide those for free.
This hotel just uses the Sheraton name but it is by no stretch of imagination a Sheraton Hotel.
August 3, 2013
Rated 1 out of 5 by NotsoSatisfied Only as Last resort
This hotel was not the worst i have stayed in, but i would look for other accomadations before i wasted money on the overpriced rooms at this hotel again. The hotel looked "cheap" with the old ceiling tiles in the room and hollow residential doors. I never recieved my requested extra towels and was charged for a bottle of water even though i am an SPG member. Not the best experience.
September 26, 2012
Rated 1 out of 5 by Stu101 very tired and dated property
walking into the Sheraton Great Valley is a walk back in time - somewhere in the 70's. The rooms are dark, worn and generally uncomfortable. Not what I expect from a Sheraton. Only stayed for one night after attending an event in the area. Wanted to avoid ride back to the city and get a good night sleep. Bed was lumpy, sheets weren't clean and the bathroom was small and uninviting.
April 30, 2013
Rated 5 out of 5 by rori795 Beautiful Room, comfortable
We stayed in the hypoallergenic room, as my boyfriend and are allergic to pretty much everything. The room had a purifier, and everything in it was indeed hypoallergenic. It was a beautiful, spacious room with a really nice view. Everything was clean. Staff were friendly. We only stayed one night and were not able to use anything at the hotel such as the bar, restaurant, pool, etc.
October 24, 2012
Rated 5 out of 5 by Brekay Great place to stay
We loved staying here- we were with a large group of people and it was great to all be on the same floor.The only downside was that we were in the last room at the end of the hall.We heard the door slam amd vibrate every time someone went in or out.I would say that the door needs some sort of mechanism that would let it close slowly instead of slammimg shut.It was quite annoying.
October 16, 2012
Rated 4 out of 5 by AJB33 Nice Hotel but food has gone down hill
Staff and rooms are nice, one of the better hotels in the area. My biggest issue is with the food. I tend to eat at the bar quite often for the convenience. Unfortunately the past two times I have stayed here I have found the food quality poor and the wine over priced. It's too bad that I am able to get a better meal next door at the Outback!
January 18, 2014
Rated 5 out of 5 by OldBridgeTraveler Awesome Staff!
The staff is welcoming, friendly, and very accommodating to all your needs. The club room is filled with delicious goodies to snack on and a nice breakfast to enjoy before venturing out. We are already looking forward to staying here again and have recommended it to friends.
February 25, 2014
Rated 2 out of 5 by Terry52 Hotel needs upgrades
Front desk staff was very friendly and personable. Housekeeping needs improvement. Did not resupply the condiments in the room, did not throw out empty cups that had been used night before, in general did not do a great job cleaning the room.. Rugs need to be replaced or cleaned more thoroughly. Food in dining room was good, although buffet could have kept the food warmer.
September 6, 2012
Rated 5 out of 5 by JSB778 A Great Experience
Sheraton Great Valley went far beyond all expectations to make our US Navy Destroyer Reunion a memorable one. The rooms were excellent. The staff did much more than would normally be expected to answer every need. The food and the service were fantastic. This hotel will go out of their way to make your event easy to hold; they even covered up some of my errors for me!
October 15, 2013
Rated 5 out of 5 by PHHoy Another Great Stay
As always, it was a great pleasure to stay at this hotel - the staff are the stars!!!
March 26, 2014
Rated 4 out of 5 by Helen51 Lack of Attention to Room Request
I always request Room 514, but every time I check-in, everyone always seems oblivious to my request. It's never marked down, and they don't see where I have ever requested it. Of course, that room has already been assigned, and I don't get to have that room. Our company houses many guests at this hotel. This is a small request, but never taken seriously.
November 22, 2013
Rated 3 out of 5 by tdw2012 Renovations??
I am a reasonably regular guest and usually for two weeks at a time.
The hotel desperately needs refurbishing - from the "clanky" elevators to the tired rooms.
The staff are good and try hard to overcome the lack of money that has been spent on this hotel. The time has come to give both the staff and their guests a better environment in which to work and stay.
August 28, 2012
Rated 5 out of 5 by Consultant Awesome Service!!!!
The front desk employees are insanely friendly along with George in the lounge. Definitely visit George if you are around before 8pm on the 5th floor as he always is friendly to talk to, super friendly, and has yummy food. The rooms are very clean with plenty of suites. The wifi is solid and the location is great but the service is what makes it stand out!
April 26, 2013
Rated 5 out of 5 by SPGFav48 Fitting Accommodations
I enjoyed my stay at Sheraton Great Valley. Everything met my expectations. The staff were pleasant and accommodated my requests. I ordered room service 2 nights and the delivery staff were very respectful and courteous. Breakfast and dinner at the restaurant was a pleasant experience as well. Overall, a fine week of stay.
January 9, 2014
Rated 5 out of 5 by MJFitzpatrick This hotel exceeded expectations.
Great facilities, friendly staff, beautiful room. We were pleasantly surprised by the entire experience. Thanks to GM Joe Jennings and the rest of the staff for a great stay. We would happily recommend this hotel to our out of town guests.
February 24, 2014
Rated 5 out of 5 by GrayFox32 USS MASSEY Association Reunion
The Sheraton Great Valley Fraser PA did a superb job hosting our ship crew reunion. I heard endless accolades from crew members and wives on the professionalism and Can Do support from your entire staff. I will recommend your hotel to other reunion associations. Great job! s/Richard E Pearsall Captain USN (ret), President USS MASSEY Association
October 15, 2013
Rated 4 out of 5 by MS45 This hotel has different level of service based on check-in clerks personality
This hotel has different level of service based on check-in clerks personality.
This hotel has different level of service based on check-in clerks’ personality.
Some check-in clerks are consistently extremely nice, and some check-in clerks are consistently not nice. Examples: Once I called in advance asking to change my room from King to double; was promised a junior a suite, actually I was told that “Your junior suite will be waiting for you”, and when I came, I did not get a “junior suite” or even regular double. The clerk I talked to did not even step-out of the office and apologized for mishap. Last stay I checked in on Feb 18th by the same check-in clerk for two nights, she gave me keys activated for one night only. Not a big deal, but when you come back into hotel carrying a lot of staff and have to go back to ask for keys to be activated, it is not good.
But again, the different clerk on duty was extremely apologetic and helpful.
February 22, 2013
Rated 3 out of 5 A great stay only pool was closed
We checked in and had great service from the young lady at the desk. She told me about upgrades and other things that made the start of our stay great. During our visit after the first day the pool closed to repairs. We had 2 more days to go and rain was forecasted and my 10 year old daughter was a bit bored. It would have been nice if after calling several times and asking about it I wasn't told it will be open soon. There was no offer to do anything to make the stay better or compensation for the lost benefit of the pool. The last day we had dinner at the restaurant bar due to the restaurant being closed for painting which wasn't a big issue but after eating our server seemed to be more interested in her paper than us. I say I would recomend this hotel but on the other hand dont expect too many of them to go out of the way to give you extra service or compensation. I am a starwood preffered guest and just expect more than I recieved I guess.
June 23, 2013
Rated 5 out of 5 by MaryE8 The staff is exceptional!!!!
I have been staying the the hotel for 3 years. the staff at the hotel is fantastic. they go over and above for their guest. The front desk team is very welcoming. the bar and restaurant people make you feel very welcomed. And the lounge on the 5th floor is very nice for frequent travelers if you want a more quiet and relaxed atmosphere.
August 27, 2012
Rated 2 out of 5 by CFP1 Unrewarded Loyalty
I reserved a king but was downgraded to a double at check in. So much for Platinum status treatment which promises upgrades yet they couldn't even honor basic reservations.
This used to be a nice hotel but it is looking quite dated and the staff, while friendly, don't go out of their way for the most loyal of customers.
November 26, 2013
Rated 5 out of 5 by JMB1 Above the rest
I am a multi-year platinum member that has stayed at this facility prior. First, the staff, specifically Elise and Kelsie, could not be anymore accommodating or professional. I consult for a large Fortune 500 company and had to host a group of 12 plus for a multi-day client session and we had a perfect visit. No complaints-
April 7, 2013
Rated 4 out of 5 by Lorenzo2001 Front Desk Staff Excellent
I stay at your hotel on a weekly basis and the front desk staff is very professional, helpful and always makes you smile. I would especially like to call out Eric for his excellent service and reason I continue to choose the Sheraton Great Valley Hotel.
January 31, 2014
Rated 2 out of 5 by DA2B40 An unexpected disappointment
I have checked into hotels similar to this and immediately checked out. The room smelled musty; the telephones buzzed; the floor was uneven and I feared walking on the carpet without shoes. Water was leaking on the bathroom floor. Had my business associates not been in the same hotel I would have left and found another.
July 25, 2013
Rated 1 out of 5 by ChesterWeddingPlanner Poor Management, Extremely Poor Planning
NO NO NO!!! Do NOT consider the Great Valley Sheraton for your wedding or out of town wedding guests.
Our stay was for a wedding. The sales department confirmed details with me, the wedding planner 2 days before. Upon arrival, NOTHING, and I mean NOTHING! was as confirmed. We were to have an early check in for 6 specific members of the bridal party along w/ 2 adjoining rooms w/ double beds and NONE of that occurred. In fact, the mother of the groom received the early check-in w/ an upgraded suite and she was NOT on the list of wedding specifics. And, they didNOT offer us anything to compensate the horrific pressure and lateness that we incurred. It was clear they were overbooked and extremely under prepared. We would NEVER NEVER NEVER recommend this facility for a special event.
It is now 2 days after the event and one would think that someone from the sales department would have called to check in on the stay and we have received not so much as a phone call. Sad!!
June 10, 2013
Rated 5 out of 5 by MzBrown Ms. C
I am very greatful for the service I received at the Sheraton Great Valley. The staff is wonderful, professional, kind, and courteous. Service was exceptional from check in to check out!!!! I'm sorry I did not have more time to spend there. A special thank you to: Eric M and Ron F. Oh, I can't forget Jimmie!!
March 12, 2013