Rated 4 out of 5 by BACB SPG Lounge - get a new toaster!
The staff are amazing at this hotel and always go the extra mile but when the equipment has been non-functioning for over six months its time to get a new toaster! I don't have time to put my bagel in the toast four times! I know the lady who manages the lounge has requested one but to no avail as of yet! Other than that 5 stars!
March 20, 2014
Rated 3 out of 5 by leovedo expect more
I tried Sheraton for the first time, and I admit I was expecting more.
March 10, 2014
Rated 4 out of 5 by puck1793 club lounge is great
I have stayed at this hotel several times, it is convenient and staff is very nice. I was upset when my favorite employee, Kelly Ryan left to open the new King of Prussia location but good for her. Anyway, the club lounge staff particulary Jackie are great. She was a nice person, young, happy and very nice to talk to. She should be applauded for her work. The overall hotel is a bit disappointing in terms of the room. I was in 544 on the corner where you can hear the traffic from 202 and the bathroom was small and particularly the shower was low and small. It may have been a handicapped room. I am a platinum member and would have expected to be upgraded to a better room so that was disappointing to me.
March 8, 2014
Rated 3 out of 5 by AJB33 need to work on the menu
I stay here quite often and tend to get back late so I eat at the bar or order room service. Unfortunately I continue to be disappointed. This last trip hit an all time low.... I ordered a flat bread pizza with RED peppers and sausage and some French onion soup.
When it arrived I found a pizza with green peppers and breakfast sausage! To top it off the French onion soup was cold.
By far not the first time I have had a bad meal. For a top hotel chain I would expet much better.
March 8, 2014
Rated 5 out of 5 by Gd2014 Staff was excellent
The staff was very accommodating and friendly. Our room was quite roomy! Enjoyed our stay.
March 4, 2014
Rated 5 out of 5 by jeremyh This hotel has great features
Great staff and great hotel!!
March 4, 2014
Rated 5 out of 5 by Robert22 Upgrades were apparent
I've stayed at this hotel a number of times each year for the past 10 years or so due to it's location and convenience to my business travel locations. It's apparent that the hotel has gone through an upgrade and it definitely shows.
March 3, 2014
Rated 5 out of 5 by OldBridgeTraveler Awesome Staff!
The staff is welcoming, friendly, and very accommodating to all your needs. The club room is filled with delicious goodies to snack on and a nice breakfast to enjoy before venturing out. We are already looking forward to staying here again and have recommended it to friends.
February 25, 2014
Rated 4 out of 5 by GVSG GV Sheraton
Very nice accomodations!!
February 24, 2014
Rated 5 out of 5 by MJFitzpatrick This hotel exceeded expectations.
Great facilities, friendly staff, beautiful room. We were pleasantly surprised by the entire experience. Thanks to GM Joe Jennings and the rest of the staff for a great stay. We would happily recommend this hotel to our out of town guests.
February 24, 2014
Rated 5 out of 5 by mlmqvc rooms have had a face lift
i have been visiting this hotel for the last 5 years. i have always been treated like family. the rooms have been updated with new furniture , window dressings and a mini frig in the room i was in. i have always loved the comfort of the beds and pillows. the staff has a more professional image than in the past and i can see they take pride in what they do. you will love visiting with Jimmy at the bar..he remembers everyone and Tony is great when you need help with your luggage. the front desk team are always welcoming with smiles, thank you, Eric, Joe, Shon, Natalia and Asia.
February 15, 2014
Rated 5 out of 5 by BorderCollieMom The BEST Staff
I come to this hotel several times a year with my dogs to complete in a variety of dog sports in the area. The staff is always so friendly and helpful. They make sure I get the most convenient room to take the dogs out and provide a mini-fridge for all the perishable treats.
To a person they are friendly and helpful without a doubt.
February 5, 2014
Rated 4 out of 5 by Lorenzo2001 Front Desk Staff Excellent
I stay at your hotel on a weekly basis and the front desk staff is very professional, helpful and always makes you smile. I would especially like to call out Eric for his excellent service and reason I continue to choose the Sheraton Great Valley Hotel.
January 31, 2014
Rated 5 out of 5 by Robert22 Nice stay at the Sheraton
Had a nice stay at the Sheraton. Staff were friendly and helpful. Room was clean and everything was operational
January 31, 2014
Rated 4 out of 5 by Nick1213 Overall great...
Specifically the waiter Josh in the restaurant is so helpful and kind and made our meals memorable.
Only negative - mushy, soft, terrible pillows.
January 26, 2014
Rated 4 out of 5 by AJB33 Nice Hotel but food has gone down hill
Staff and rooms are nice, one of the better hotels in the area. My biggest issue is with the food. I tend to eat at the bar quite often for the convenience. Unfortunately the past two times I have stayed here I have found the food quality poor and the wine over priced. It's too bad that I am able to get a better meal next door at the Outback!
January 18, 2014
Rated 3 out of 5 by mediatraveler Eric Saves the Day!
All I have to say is that if it weren't for Eric at the front desk, my days as a SPG devotee would have been over. My Monday night started at this hotel by being rudely told by the woman at the front desk that my room was not available (although the rest of my team that checked in after me somehow managed to get their desired room). After my initial experience, I dragged myself up to my room only to realize that it was on the second floor right over the exit (way to take care of platinum members). So in between getting to hear everyone and everything outside, I managed to get a few hours of sleep. When I finally awoke (tired and cranky) I was greeted with a cold shower (it seems like hot water is only for valued guests) where the water barely dripped out of the shower.
After my shower, I made the decision to cancel all future reservations for my team (we tend to travel in a pack and for some reason stay at the same hotel together each week). On my way through the lobby Eric recognized me and asked how I was doing (mind you this was only the second week we've been staying here). I instantly responded, "terrible". Without hesitation, he replied, "Let's see if we can fix that". Within minutes he solved my issues had me in a new room and kept my team as SPG fanatics. Thank you Eric for going above and beyond!
As far as the rooms and the hotel. I'll admit that my new is nice, the hotel itself is undergoing renovations (mildly annoying but, tolerable), and most of the staff is very nice and cheerful. In fact if it weren't for the bad experience, I would have immediately recommended this hotel. Based on Eric's excellent customer service, and how things have turned around since that fateful night, I plan to keep my team here for the near future.
January 14, 2014
Rated 5 out of 5 by SPGFav48 Fitting Accommodations
I enjoyed my stay at Sheraton Great Valley. Everything met my expectations. The staff were pleasant and accommodated my requests. I ordered room service 2 nights and the delivery staff were very respectful and courteous. Breakfast and dinner at the restaurant was a pleasant experience as well. Overall, a fine week of stay.
January 9, 2014
Rated 4 out of 5 by FrequentTraveler88 Amaing staff!
Was impressed by the staff, from the front desk to the manager, who assisted finding my lost rewards points reservation.
December 31, 2013
Rated 2 out of 5 by sharrmar A cold Experience
I understand that it is December and cold outside, but a hotel room should be a refuge from the cold. The floor in my room was incredibly cold and drafty. I stood next to the heating/AC unit and cold air was blowing in from outside under the unit. If I sat at the desk to work I was very cold. So I raised the heat to compensate and then it was so dry in the room. Also the shower was not willing to serve up hot water. The water was lukewarm at best.
This was an uncomfortable stay.
December 15, 2013
Rated 5 out of 5 by Jeweltastic Exceptional Customer Service!
I stay at this hotel a few times each month for business. Every member of the staff goes above and beyond to make my stay pleasant. From the front desk to the restaurant to the shuttle drivers to the concierge 5th floor everyone always has a smile on their face and is a hard worker. I also appreciate when the front desk staff puts me in a suite whenever possible since I'm a light sleeper. Thanks for always making my stay comfortable!
December 11, 2013
Rated 4 out of 5 by Rown201 Perfect location for our hockey team
Loved the location for our hockey tournament.
December 2, 2013
Rated 5 out of 5 by Cruisin Great Hotel and Convenient to all.
Great hotel, helpful staff, clean rooms and common areas.
December 2, 2013
Rated 1 out of 5 by Eileen2013 Hotel is desperately rundown
We started in room 303. Had to move after water started leaking through the light fixture over the tub. Moved to room 308. Coffee maker was broken, furniture battered, sheer curtains missing, sink faucets moveable--and best of all--shower handle was broken making it impossible to get a hot shower. We have stayed at this hotel every Thanksgiving weekend for years. We will not be staying there next year unless it is completely renovated.
November 30, 2013
Rated 2 out of 5 by CFP1 Unrewarded Loyalty
I reserved a king but was downgraded to a double at check in. So much for Platinum status treatment which promises upgrades yet they couldn't even honor basic reservations.
This used to be a nice hotel but it is looking quite dated and the staff, while friendly, don't go out of their way for the most loyal of customers.
November 26, 2013
Rated 4 out of 5 by Helen51 Lack of Attention to Room Request
I always request Room 514, but every time I check-in, everyone always seems oblivious to my request. It's never marked down, and they don't see where I have ever requested it. Of course, that room has already been assigned, and I don't get to have that room. Our company houses many guests at this hotel. This is a small request, but never taken seriously.
November 22, 2013
Rated 2 out of 5 by Artf Hotel about to start floor by floor renovation
It really needs it ! Front desk told me that they are listening and refurbishment of rooms starts next week, none too soon.
November 22, 2013
Rated 4 out of 5 by MaryE8 The staff is awesome!!! Warm, friendly and inviting!
The hotel needs updates - but the staff is amazing. Very customer service oriented. they have added new items to their restaurant menu and they are very good.
November 21, 2013
Rated 5 out of 5 by Robert22 Helpful Staff
I recently stayed a the Great Valley Sheraton. I have stayed here many times. The front desk staff, especially Sean, were very helpful, courteous, and friendly.
November 21, 2013
Rated 2 out of 5 by thompson234 needs improvement
The bathroom did not have a working vent- the sink and wash area was small- One of the elevators was not working leading to long waits going up or down to the room-(as compensation the hotel offered free internet) this is not acceptable--they should have offered free drink at the bar and/or discounted breakfast- Breakfast buffett was very expensive and not quality-they should offer free continental breakfast-
November 11, 2013