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Guests must be 21 years or older with photo identification to reserve a room.

Rated 3.9 out of 5 by 229 reviewers.
Rated 4 out of 5 by Great Hotel - Rotten Room I stay at this hotel often and love it and the people. I usually like the Club Level. The Club Level room I had this time was horrible...2218. It was small and felt cramped, but worst of all, I heard the elevator go up and down all night. Just miserable. On the plus side, the room was clean and the bed was comfy. I hate to give this property a less than stellar rating, but if this was my first visit, I probably would not have come back. April 5, 2013
Rated 1 out of 5 by Waste of Money Obvious upon entering the room we realized that the walls are thin as we heard the conversation in the next room as if they were in my face. This was New Year's Eve. We left our room near 6PM and returned near 4AM in the morning . When I adjusted the temperature on the the thermostat the vent area made a loud banging noise, enough to give your heart a good pang. We thought that it was the initial noise when the fan turned on?? . Not .This happened about every 14 -15 minutes. It was now near 5 AM . We never got any sleep and it was beyond the time to have a room change .We would be checking out after eating breakfast at the Hotel anyway. Their breakfast was horrible. We did not complain , not sure if we were just to tired or we figured we would not come back here again . It was a costly mistake and we were told this was the best in the area. Who new? January 6, 2013
Rated 3 out of 5 by Begining to show some age I have been staying at this location a couple of times a year for years and it appears it is time for some updating. Things in the rooms are starting to show their age including the beds that are not all that comfy after years of use. Good updates include a new gym and the Link but the rooms, the restaurant and pool need just a bit of tlc. Overall still a pretty good place to stay just not quite what it once was a few year ago. October 10, 2012
Rated 3 out of 5 by Female traveling alone? Think twice. I stay here as it is a corporate preferred, however, as a single female traveler, I will tell you I feel uncomfortable here. The hotel is big and designed for conventions. When there is not a convention, however, it feels like a ghost town. The parking lot is far from the check-in area and there is no valet. You cannot walk to any restaurant, shop or town-based location from here. Just not the homey feel I look for in a hotel. May 13, 2012
Rated 4 out of 5 by BEAUTIFUL NORTHERN NEW JERSEY HOTEL Stayed here for yet another weekend. POSITIVES: 1. Beautiful location amidst mountains. 2. Truly beautiful lobby and infrastructure. 3. The friendliest staff ever. 4. Huge garden with a beautuful fountain. 5. Impressive lounge on the 22nd floor with breathtaking views. Great food. Thank you MAKEDA, BETTY and KATHY. 6. Thank you to ALL THE STAFF for your friendliness and help. I appreciate all the hardwork that you do. JONATHAN and ALEX thank you. NEGATIVES: 1. Located far way from JFK, LGA and EWR. 2. The rooms need to be upgraded. The sofas need repairing in some rooms along with the showerheads and hairdryers. 3. Transportation is an issue and if you do not have a car then you will be stuck here. TAXI service in the area is expensive. The closest New Jersey Transit Train station is Ramsey Route 17 and is located about 8 minutes away by car. There is no hotel shuttle pickup. OVERALL: Beautiful hotel with wonderful staff. January 2, 2014
Rated 5 out of 5 by Wonderful Platinum Suite Upgrade Platinum members get suite upgrades, and I got the upgrade of a lifetime, to the Presidents Suite. In 2001 I got married and as a member of the same standing as I am now, I asked for an upgrade to a suite, and I was told there were not any in the hotel. Apparently this suite was a well kept secret until recently. Well I am glad the secret is out now, I just wish I could have got the same upgrade on our wedding night! August 12, 2012
Rated 4 out of 5 by Overnight stay The Sheraton Mahwah always provides a consistent experience. It's a great deal for a clean hotel room and friendly service. February 17, 2014
Rated 5 out of 5 by This Hotel is the Greatest Everyone at this hotel is friendly and they make you feel at home.. The food was wonderful and place was very clean February 16, 2014
Rated 5 out of 5 by BEST IN BERGEN COUNTY One of my favorite hotels. The tallest building in the area, beautiful garden, large property, very friendly and helpful staff, great SPG recognition, beautiful club lounge with very courteous hostess. Felt like home. Highly recommended. You will enjoy this SPG property. It has a fun elevator ride with a beautiful view. Lots of birds live on the property and its located amongst a beautiful mountain range. September 13, 2012
Rated 5 out of 5 by Great Service and a Pleasant Stay My mother and her nurse stayed here during a ten-day power outage following Sandy. Throughout their stay, the hotel and restaurant staff was helpful, attentive and courteous which greatly helped calm everyone's nerves. The room was clean, well-appointed and very comfortable. Everyone went out of their way to be helpfull. I will now plan on booking this hotel again for ourselves or when visitors come. November 11, 2012
Rated 5 out of 5 by This hotel offers comfort service and convenience There is ample parking. Easy to get to and from route 17. Very pleasant staff. Excellent concierge amenities. The room was very clean spacious and comfortable. Excellent pool and workout facility. February 4, 2014
Rated 3 out of 5 by Comfortable hotel, quite isolated Short counter in bathroom doesn't extend to the walls - its too short to put your travel toiletries on, and they were keeping the hair dryer on the limited counter space in there. As a result, needed to put make-up on in main room, but there are no mirrors in any proximity of a counter/desk/table, so that is made very difficult too. Also, poor lighting outside of bathroom, meant doing your hair or make-up there was very tough. The hotel and room were quite clean and spacious. The hotel itself if quite isolated - probably good for a convention where you don't want your guests to go anywhere. Internet is not free. You MUST have a car there if you want to get anywhere. Train station is only about a 5 minute drive away, but there are no cabs to bring you back to the hotel from there and its too far to walk on the busy highway, and the hotel doesn't offer a shuttle to get you there or back. September 17, 2012
Rated 2 out of 5 by Mahwah Sheraton The hotel is in need of a facelift (paint chipping, holes in ceiling on 22nd fl. & pool). Front desk staff is rude (specifically Melissa has a bad attitude & never says thank you!) The housekeepers are pleasant, but I found a foreign clump of hair in the robe in the bathroom. Only 1 of 4 computers in Bus. Center works. The gift shop is a scary hole in the wall. Breakfast is not always fresh. August 11, 2013
Rated 1 out of 5 by poor planning We have stayed in this Sheraton several times. The rooms are clean and comfortable and the staff is courteous. During this stay the hotel was hosting a prom. Our room was adjacent to that of several teenage boys and we were kept awake by loud talking, laughing and music. The staff tried to quiet them unsuccessfully. This could have been avoided by placing the teens separate from other guests. April 28, 2013
Rated 5 out of 5 by My stay was short but wonderful I found the hotel to be as nice in person as it did in the pictures and the staff to be amazing friendly and helpful. Even though I stayed only one night I made connections with a few staff members who were great to chat with. If I head back to the area I wouldn't stay anywhere else. January 13, 2014
Rated 2 out of 5 by Very dissappointing The hotel is beautiful and the facilities are great. However, we could hear EVERYTHING that went on in the room next to us! The walls must be made of paper! We could clearly hear all the conversations being had by the people in the room next to ours. We walked around our room whispering so our neighbors couldn't over hear us. This was awful! We felt like we had no privacy in our own room. September 13, 2012
Rated 5 out of 5 by Excellent Stay! I cannot thank Bill (Night Mgr) and Lisa (Front Desk) enough for making my stay perfect! As a Platinium SPG member, I have been to many, many Starwood Properties all over the World... I know what I want, what I can have, and what I should come to expect! They made me feel like family, and I am looking forward to my next stay in this beautiful spot of the USA. Thank you again Bill & Lisa! September 25, 2012
Rated 5 out of 5 by Hotel is a easy location My experience with the Sheraton has always been outstanding, I have one request placing items in the bathroom could be expanded, also many other Sheraton Hotels provide points for those who go GREEN. This Sheraton does not.. Everyone likes a little reward when asking them to recycle or reuse the bedding and/or towels. Just helps out with the efforts that Sheraton is promoting. August 13, 2012
Rated 3 out of 5 by Ho-Hum Hotel Hotel is out in middle of no where. Not possible to walk to anything. Restaurant food and service is mediocre at best. Front Desk did recognize me with free drink coupon but waiter took it and then charged me for drink anyways until I pointed it out. Shower head was broken in room and there will minimal heat. Not a very good experience November 23, 2013
Rated 5 out of 5 by BERGEN DELIGHT This is my most favorite hotel in Northern New Jersey. POSITIVES: Beautiful infrastructure, nestled amidst mountains, beautiful gardens, fabulous fountain, amazing elevators, peaceful and serene. Friendly and helpful staff. Thank you Jonathan, Makeda, Lisa and Christine. NEGATIVES: Far from Manhattan, Car is a necessity here otherwise you will be stuck at the hotel, no shuttle service, wireless internet can be slow. DINING: Club lounge on the 22nd floor is beautiful and the food is amazing. Makeda rules the lounge on weekends and is very courteous and hospitable. Fountainview restaurant has great breakfast. If you get hungry at night then call ROAD RUNNERS as they deliver up to 4 am and are very reasonably priced. POOL AND JACUZZI: Located at lobby level with workout zone. WASHER AND DRYER: Located by the pool for guest who stay for extended periods. OVERALL: I love this hotel and it is my second home after the Twin Cities. October 15, 2013
Rated 3 out of 5 by Some concerns The doors to the rooms close extremely loud so you are awakened all night by guests going in and out of their rooms. The rooms walls are also very thin so while trying to sleep, people in the hallways and in the adjoining rooms, who are very loud and inconsiderate, keep you awake. It is very hard to have a relaxing time away when you are unable to sleep. October 7, 2013
Rated 4 out of 5 by Not responsive to requests which are urgent Like your hotel overall. Quality of food served by room service (breakfast) below average though. Love the in room starbucks coffee. i was in the work out room and there was no water. called front desk twice...was in workout room for over an hour without water...I would say that is a liabililty issue for you? And a dissatisfier. thx. November 21, 2013
Rated 3 out of 5 by Wireless Capabilities need improvement Having robust wireless capabilities in all rooms for all guests should be of paramount importance for any hotel in 2013. I understand the hotel was sold out, so many were using the network; however, hotels should plan for maximum usage. I got kicked off several times, download speeds were slow, etc. On a side note, both the sink and tub had drainage problems. March 22, 2013
Rated 3 out of 5 by A little tired and understaffed I found the hotel was nicely situated on a beautiful parcel of land but was tired and understaffed. I tried to set up a wake up call but the guest services line was never answered. During the night it seemed that the hvac system shut off and the room became very stuffy. It turned on and off erratically and never maintained a constant temperature. September 30, 2013
Rated 5 out of 5 by Customer service was great Front desk agent was very understanding & helpful to reassign a room at 10 p.m. After our experience with very noisy neighbors. We were trying to sleep after a long day on the road, the agent was empathetic to our situation & in no time she found a quiet, non-connecting room on the same floor. We had a great night's sleep! Thank you Sheraton for caring! March 18, 2013
Rated 4 out of 5 by Pleasantly Pleased This Mahwah Sheraton is positioned like an island unto itself. My husband and I were on the 21st floor which felt like setting a bed in the clouds. It was beautiful. Picturesque mountains and sparkling lights at night. We were pleasantly surprised and pleased. The 2 night stay was very restful and enjoyable. Great on-site restuarante. Fabulous staff. April 23, 2013
Rated 2 out of 5 by needs improvement The room didn't have a microwave and refrigerator to start with until asked. The heater was one in corner and we had to keep at 90 for heat to come till bed. The hotel is not accessible by foot to even nearest restaurant and shuttle is once a day. The rates are than other hotels of same class and despite high rate even breakfast is not complimentary. December 7, 2012
Rated 4 out of 5 by strange place ... but nice stay the hotel appears to have seen much better days ... the propery just looks and feels dated ... but the staff was excellent, the rooms were clean and comfortable, and the meeting rooms and services were very good the location is a bit strange too ... Mahwah seemed an odd locale for such a big hotel (?) there is nothing else in the area June 18, 2013
Rated 5 out of 5 by Great stay The staff was wonderful and accomodating. The facilities were great. Only issue was the smell of the rooms upon arrival. Either someone was smoking in our room or the room next to us, or it was the cleaning products they use. We kept the door open for a while and the smell got better, but never totally went away. Overall a great place! February 19, 2013
Rated 3 out of 5 by Not a typical stay Let me start off by saying I absolutely love Starwood its my preferred hotel brand.. I recommend it to all my family friends and colleagues...this particular Sheraton was very nice clean and comfortable...the hotel staff is actually where the facility fell short..I chose the Sheraton at Mahwah to have a night of quiet to celebrate my Birthday after checking in I was informed the club lounge was closed for the night what a bummer. the restaurant messed up my my breakfast order and overcharged me when I went downstairs to talk to the lady at the front desk she implied it was my fault and then I spoke to another employee and he ironed out the problem I never got to use the club lounge and the customer service was not up to standard to what I have experienced with my previous stays with Starwood brand.. A little customer service can go a long way.. I will not be returning to this particular Sheraton not the Birthday experience or stay I was looking for. April 21, 2013
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