Rated 5 out of 5 by Judy54 This is a great hotel
The club room on the 9th floor was a real treat for us. The young lady that is in the club room taking care of service was so nice and went out of her way to accommodate us. Thanks to your staff once again we had a wonderful stay. Thank you
August 16, 2013
Rated 4 out of 5 by PJ515 Great Stay
My family of 4 stayed overnight in 2 separate connecting rooms. One king and two doubles...both rooms were quite roomy and very clean. The king room did have an HVAC problem, but maintenance was there almost immediately to help solve that issue. The beds and linens were all comfy. The only drawback was the breakfast buffet (food was cold and some items soggy). However, my spinach/egg white omelette ordered off the menu was fantastic! This hotel is halfway for us to meet as my husband is currently working in PA and we live in Indiana. We will definitely stay here again.
December 14, 2011
Rated 5 out of 5 by Robbi4343 Amazing
This was literally one of the best, if not the best hotel I have ever stayed at and I travel A LOT!! A great room for great value. Friendly staff, quick check in and out, very nice room, great bar.
June 21, 2014
Rated 5 out of 5 by Gloglo Quiet and Relaxing
This Sheraton is close to expressways, and easy to find. There are great places to eat within walking distance and the staff are very friendly and helpful, Genuinely caring people.
August 27, 2013
Rated 4 out of 5 by FamilyMan1 The Good and the Bad
Stayed here with my family for a little in-town staycation. Used starwood points, and the transaction was seamless, which was great. The staff at the front desk was excellent, very friendly and attentive! The combination of an indoor/outdoor pool was very nice, as we had a mix of good and bad weather. It also helped to assure that it was never too crowded at any one pool. I would think of the room as more of a spacious one room hotel; it was a bit small for a suite. Still, it was nice to be able to put the baby in the bedroom to sleep at night and to then close the french doors to continue enjoying the evening. It had a microwave and a fairly large mini-fridge, which was was really nice to be able to store a lot of our own items and not have to rely on room service or outside dining for all of our food.
The biggest negative was the shower, which had pink mold on the shower head and a rather large stretch of mildew along the edge of the tub. There is really no excuse for this, as it would not be difficult to simply re-caulk around the tub. This was on a Starwood Preferred Guest floor as well, which added to our surprise. When I informed the front desk, they were very apologetic and offered a breakfast voucher, as well as to send someone up right away to clean. Unfortunately, it was nap time for our baby, so we did not want to have housekeeping up there immediately. However, when they did come later in the day, nothing had changed with the shower. I appreciated that the front desk did care, and made some attempt to make it up to us. At the same time, I question the level of cleanliness and attention to detail at the hotel. Overall, while disappointing, it is not like this incident completely ruined our stay or anything. On the contrary, it was still a relatively positive experience overall.
June 30, 2014
Rated 1 out of 5 by aejm Toilet kept breaking, no hot water, no heating
1. Toilet kept breaking -- flusing constantly and then not being able to flush -- got it fixed once -- the second, 3rd and 4th times, opened it up and fixed it myself
2. No hot water - arrived Saturday -- no hot water until Monday morning -- barely luke warm water -- almost impossible to shower in the middle of winter
3. Air conditioning did not have heat. Became so cold - even setting it as high as possible - that had to switch air con off and have all the lights on to generate room heat
4. No benefits for Platinum status - no breakfast or any other benefits
November 15, 2012
Rated 5 out of 5 by ValleyExtreme2001 Youth team reservation
Our 12u girls softball team has been coming to Columbus for tournaments for 3 years. This was our 4th team reservation with your hotel and it was wonderful as always. Christa, who handled our group went above and beyond in assisting me in planning the weekend. The staff who handled our breakfast room was also very kind and helpful. Thank you again for making our team's weekend a huge success. Can't wait to return for the Stingrays tournament
in mid summer!
May 24, 2014
Rated 5 out of 5 by gcar Great hotel
Everything was great, thanks
June 23, 2014
Rated 4 out of 5 by Leslie39 Pool and Hot Tub
I had stayed here previously which is why I chose this hotel again. One of the main reasons was the pool and hot tub. However, they had closed the hot tub on Saturday and it remained that way through Sunday for cleaning. The hotel was packed with families and I felt the cleaning could have been done before the weekend or waited until Monday. Even if this hotel gets a lot of business travellers it would have been empty most of Monday. Also, the pool area was cold, I had not even gone in the water, and was chilled. I was able to find someone to adjust the temp.
March 2, 2012
Rated 3 out of 5 by Missie86 Somewhat Disappointing
We stayed at this hotel because of its proximity to a baseball tournament our son was playing in. It was a nice hotel; however, we had some issues during our stay. Our suite that slept 6 had three towels and washcloths. When we called the front desk, no additional ones were available at the time. The outlet in the bathroom did not work, which left me running between the bedroom and sitting area to blow dry and curl my hair. Then later that morning, our team name had been put on a board for breakfast. When we arrived, we were told that had ended, but we could upgrade for $6. When I had no voucher (didn't know anything about a voucher), the server came back to tell me the less-than-exciting breakfast bar would be $13.95 PER person. My son had a baseball game to play or I would have left. He ate, the rest of us sat and watched. There needed to be better communication about the breakfast. We will not stay here again as we prefer a hotel where breakfast is included.
June 9, 2014
Rated 2 out of 5 by rockingbird77 Nice rooms, horrible staff and services
I am a gold member and for 2 separate stays (for 8 nights total), they NEVER recognized my gold status or gave me my gold rewards (no 250 points, no free drink, no free internet - even after requested). They told me a shuttle was available and then gave me trouble about using it (particularly after I called to confirm they had a schedule). Simply horrible. I would never stay at this hotel ever again. After the first horrible stay, I almost cancelled my second reservation the week following. Instead, I decided to give them another chance, BIG mistake.
April 30, 2012
Rated 5 out of 5 by Pastor34 Above and beyond
Printer not working in lobby, no problem Levi Kurtz uses his personal email to put document on alternate computer prints document, wedding is a success, went above and beyond expectations
June 15, 2014
Rated 3 out of 5 by PJ515 Decent stay...
We have stayed at this hotel between 6-8 times over the last 2 years. The last time we stayed club level, the milk was sour in the coffee brewer/frother. Well, it happened again this time! Please fix the cooler so that the milk does not sour.
The rooms were comfy, the beds are fantastic. The sofa sleeper however was extremely uncomfortable according to my daughter.
There was no door on the closet - there is normally a mirrored door. We were upgraded as SPG gold members and that was a nice perk.
Employees were kind and courteous as always.
January 5, 2014
Rated 5 out of 5 by Hawkfan Very Comfortable Hotel
This hotel was one of the best we have stayed at in quite sometime. Room was spacious and the bed was most comfortable.
June 15, 2014
Rated 4 out of 5 by Ninja Great Staff
My family and I frequent this hotel several times/year just for a quick getaway. We were disappointed that Wi-Fi access from the room is at an additional charge. Also feel that the Lobby being converted over to internet access area a real turnoff. It just takes away from the beautiful spacious lobby. Another thing that we find disgusting is seeing dogs in the hotel... makes if feel somewhat unclean. Our room was okay however, there weren't enough towels for three people. We were in a room with a king bed and pullout sofa which my son said was very uncomfortable and not long enough for an adult. He slept on an angle. The indoor pool was very cold and the towels tiny. One of the positive things about this hotel is Alex. He always makes thing right!
May 29, 2012
Rated 2 out of 5 by summerlovin Poor service from the Staff!
I chose your hotel because the pool looked very nice in the pictures on the internet. Very misleading, the pool was very small. And what makes it worse is that my two young children, ages 7 and 9 had a small time frame on Friday (March 7, 3:00 to 5:00) to swim. The pool was CLOSED!!! So, we decided to try and order food from the restaurant. It took 3 trips to the front desk, and about 80 minutes to get two orders of chicken and French fries for my sons. Terrible service. Only consolation was that the room was very nice!
March 9, 2014
Rated 3 out of 5 by payforwifi Early week stay
I booked a room for my wife, kids and our dog who were passing through Columbus on a Monday evening. Evidently they had one room left, top floor farthest from the parking lot. Sheraton customer service DID NOT mention this fact when I booked over the phone (because of the pet) or to my wife at check in. At their complimentary breakfast, they asked my wife to pay. Then there's the charge for WIFI. Really Sheraton? At $180 a night, you should have complimentary WIFI. While the room was very nice, I would not book with Sheraton again.
July 17, 2013
Rated 4 out of 5 by Brad1000000 Nice hotel in suburban office park setting
This is an all-suites hotel right off the highway in the northern suburbs of Columbus. It is older, but fairly well maintained. The club lounge is nice, but food options are somewhat limited--though standard for most Sheratons these days. I love the all-you-can-drink espresso machines.
There are a variety of restaurants nearby, try "Pies & Pints", which offers "craft" pizza and many beers on tap in the new shopping center just across the interstate. You're also just 10-15 minutes from downtown Columbus. It's a pretty cool city.
July 29, 2013
Rated 2 out of 5 by Hungry Great hotel but staff stupid
The hotel was very clean and upscale. But, when we checked in we were told breakfast buffet closed at 10:00AM but you could order from the menu until 11:00AM. The next morning I went for coffee at 10:15 and the waiter confirmed the above. When we went to breakfast at 10:30 , a different waiter told us the dining room closed at 10:00AM. When complaining at the reception desk the young lady told us that was wrong that breakfast was served until 11:00AM but was surprized to check and find the resturant was closed. Anyone in charge?
October 20, 2012
Rated 2 out of 5 by Seminoles Will not do what it takes to satisfy
Unfriendly staff. Do not go the extra mile to satisfy hotel gust that book 15 rooms. All we wanted to use is the grill. That no one was using.
June 9, 2014
Rated 5 out of 5 by carol55 Great place to stay
This is probably our 3rd or 4th stay at the Sheraton Suites in Columbus. It is our hotel of choice when we are visiting family in this area. The rooms are very nice and the bed is comfy. It is convenient to restaurants and to the highways so you can get around town quickly and easily. Sammy who works in the bar/restaurant in the evenings is wonderful. He has served us many times when we have stopped in the restaurant for a quick snack after a long day. Staff are great. We will be back the next time we are visiting that area.
December 11, 2012
Rated 5 out of 5 by TopDog007 In town for a wedding
This room far exceeded our expectations. We were from out of town and were able to check in early - thank goodness because we had more time to enjoy this incredible value. The decor is excellent and the size is amazing! 3-4 people could easily stay in these rooms for a short period of time. The lobby and surrounding areas were very, very nice and the staff was nothing less than professional and courteous. We were only there overnight, but I wish we could have stayed longer!! I wouldn't hesitate to stay at Sheraton again!!
August 14, 2012
Rated 2 out of 5 by Weedender Smelled light Dogs
When booking through SPG, no mention of dog friendly hotel. After checking in and the room was nice, I could not breath. After returning later that night, I saw many people walking their dogs, Smelled like animals. Went to dinner, one couple and just I were eating, took 30 min. to get our food, cold and was returned just like the other table (we both laughed). $50.00 dollars for a bad dinner. **be careful when making resveration, Breakrfest was included but they charged me till I showed them my resveration conformation**
February 25, 2013
Rated 5 out of 5 by Carrie2010 Staff went over and beyond our expectations
My husband and I picked this hotel because the suites had everything we needed. After our casting crowns concert we got to our room and sleeps wonderfully. The following day we relaxed in the sitting area. It was our home away from home...Everyone was very friendly and service was perfect. We loved our two day stay and definitely recommend this location to everyone. Will most definitely return in a few months for our anniversary.
May 5, 2014
Rated 4 out of 5 by softballmom7 Lady Bombers Weekend
very accomodating for the weekend of softball games
June 9, 2014
Rated 3 out of 5 by Jason1122 Poor Service
Poor service. Poor Service. Poor Service. Apparently, a hotel this size only has two employees working the night shift. We needed a change of sheets after one of our children had an accident and waited nearly two hours for one of the two overnight agents to bring them to us. Their excuse - one of them was on break (for 1.5 hours!) and the other was stuck at the front desk. Then, when one finally brought us the sheets he was a smart mouth. Not the best way to get us to come back on our next trip through Columbus...
June 17, 2013
Rated 2 out of 5 by Seminoles Need work!
Need customer service people badly.
June 9, 2014
Rated 2 out of 5 by Joyce193 Won't stay here next time.
Arrived on a Fri. checked in, had to listen to a small dog bark next door for 3.5 hrs. When I went out& mentioned to front desk I was asked if I wanted to move rooms. ie I was not the one making the noise & why would they put someone next to the room with the dog? The hotel was not busy. Dog still barking 4 hrs later. Sat am I noticed 2 doors down 3 glasses left outside a door. They were still there when I checked out Sun am. Returned Sat at 5 pm and housekeeping still hadn't been there. I had to call to have some one come up to empty the trash can & replace towels. Bad weather this weekend and had to walk in the driveway (avoiding the dog mess) as the sidewalks were icey and had not been salted to remove ice. SPG members are usually treated better at most Sheraton hotels.
January 25, 2012
Rated 3 out of 5 by Shep23 Poor Service
Stayed for 4 days. Accepted ECO option. Ran out of shampoo after 2 days, and despite 2 requests, shampoo was not provided. Restaurant service was great, and pool area was clean and welcoming.
June 1, 2014
Rated 5 out of 5 by Jackdaw Rooms are very clean and we'll maintained
We were impressed with the cleanliness, different floor plan, 2 tv's for different tastes, both pools and the staff was very helpful with quick responses.
June 2, 2014