Rated 1 out of 5 by delliott028 Recent Stay...dirty
Carpet is worn out, room dirty, plumbing fixtures lose and difficult to use.
Dissapointed in the rooms but more disturbing was the late night Mult-level marketing scams that were going on in the lobby and hallways. On Tuesday night after dinner, my group was in the bar and became surrounded by circles of Asian ans INdian (foreigners) who were recuiting people into their multi-level marketing sales presentations at 10:30 at night.
October 31, 2013
Rated 5 out of 5 by amalvernboy Great front desk staff
Stuck at the border, traffic ticket, missed flight.Generally a garbage day. Pretty much had a shoulder to cry on when I got in. Very helpful front desk staff. I only reserved about an hour before I got there but I had a club room waiting. Sometimes it's just nice to have a friendly face after a rough day and these guys were great. Then I got plate of nachos in the bar and they were seriously good!! Stayed here before and always good.
April 24, 2013
Rated 3 out of 5 by Mamawof3 Needs a little work
The room seemed a little dated and could use some upgrading. Was told we would have a "pool view". The only thing we saw was the back of the outside fire place and pool equipment storage, not a pleasant view. Took their shuttle to a local mall and when we were ready to return, called them and was told it would be 15 minutes. Waited inside for about 15 minutes, then went out in the 108 degree heat so they would see us. after waiting outside for 30 minutes in the heat, called again and was told they were just leaving, so we had to wait another 15 minutes before they arrived. Shuttle was slow in arriving on a couple of other instances as well. Why is Starbucks the only coffee choice? Personally do not like it, and a choice would be nice. Potatoes at breakfast had lots of green and red peppers, which do not agree with us, a plain selection would be appreciated.
August 26, 2013
Rated 4 out of 5 by DMAMPHI34 Conference location
The hotel rooms and the price were great. While the conference was small (150 people) the staff struggled to arrange breakfast and lunch for the group (we were either getting a free continental breakfast or paying for our own lunch). Many people in the group left the site for a quicker lunch or less expensive, although I felt the $12 price point was good.
Victor was great about fixing an air conditioning problem within an hour.
December 13, 2012
Rated 5 out of 5 by DeKaiser An excellent choice for the business traveller
If proximity to the airport is of concern and wanting the amenities of a more expensive downtown hotel is important to you, consider the Phoenix Airport Sheraton. The amenities closely match the pricier downtown hotels plus you get free shuttle service anytime within 3 miles of the hotel and a much quieter experience with better 1 to 1 customer service. I'm going to make the Airport Sheraton a habit, it does the job perfectly!
December 19, 2012
Rated 2 out of 5 by Liz66 Would not recommend
The hotel was very nice and the staff was friendly. But the room was not recommendable. What I look for in a hotel is comfort with the bed and a great shower. I had neither. The mattress needs to be replaced. I had a mattress coil in the middle of the bed that was very uncomfortable and the shower water level was either too hot or too cold and after many trys I just gave up and took a lukecold shower. Not pleasant at all.
April 18, 2013
Rated 1 out of 5 by driva Big name poor quality of service
The room provided di not have proper air conditioning ( in summer in AZ). The room did not have TV conroller.
More important it made me feel like second class citizen when the continental breakfast was denied because I did not qualify due to rate. Some staff were rude. No receipt provided and rudely stated.
You hear a big name like Sheraton and think of class and quality but my exoeruience was totally the opposite.
July 25, 2013
Rated 1 out of 5 by SjcPhxTraveller AC not working then TV not working, shower not working properly
I reached the hotel dead tired after work and the AC in the room was not working. The guest services were sub par friendly to begin with. They sent a technician - the AC did not work, switch room - the TV display does not work. The shower handle was very difficult to turn - it was getting stuck.
Not a good experience. They have free parking and free wifi but those are the only good things about this hotel.
October 30, 2013
Rated 4 out of 5 by thebear Nice overall hotel
Had some trepidation after seeing reviews on SPG, but we stayed here and it was very good, staff great and helpful, room was clean, very quiet, large lobby.no problems encountered. Located in a industrial area, Hotel is build around pool and there are 3/4 stories. Try for inside room overlooking the pool. This is an airport area hotel, no restaurants or stores within walking distance. Would recommend this hotel.
February 22, 2013
Rated 4 out of 5 Awesome Hotel!
The room was awesome, the staff great, I was especially happy because the airport shuttle driver was more than happy to drop me off at the light rail station so I could attend a PHX Suns game! When I got back, he and the front desk remembered to ask me how the game was! The only thing I wish they would change is add a free continental breakfast.--the prices I pay I would appreciate it! Overall, it was awesome!!
February 21, 2012
Rated 5 out of 5 by jaques27 great place to stay
excellent service, clean and friendly
March 10, 2014
Rated 4 out of 5 by Vic4Tennis2 Best Staff Ever!
We were on staff for a huge National tennis event here, and the folks at this hotel bent over backwards to see that our staff and our group's needs were met! We always felt welcome and accommodated even in some unusual situations. Beds were very comfortable and we rested quite well during our stay. That and an AWESOME full breakfast buffet meant we could start at 100% for some very long tournament days.
January 4, 2013
Rated 5 out of 5 by trainer123 What a fabulous staff!
I love this hotel. The staff greets me by name every time I enter the hotel. If there is anything I need, they go above and beyond my expectations to deliver. It is a great place to stay for my company due to proximity to our offices. I will stay here every time I come to Phoenix for work.
February 4, 2014
Rated 3 out of 5 by tazman little noisy at times
It met our needs for location, but it was an older facility that had issues with projecting sound. The doors have visible gaps underneath and you can hear conversations in the hall. Our room was right around the corner from the lounge and every time a member came out the door would slam closed... This became very old after the 4th night !!! On the positive side the staff was extremely friendly !!!!
March 22, 2013
Rated 2 out of 5 by businesspilot Needs Fixing
I am an SPG. platinum member and average about 78 stays per year. This hotel is showing its age and is in need of an upgrade. The restaurant and lobby are great but the rooms are certainly worn - even on the club floor. Customer service at the desk ranges from excellent to severely lacking depending on who is working. My room had wall paper peeling at the seems and ceiling cracks and water stains.
August 26, 2012
Rated 5 out of 5 by William591 Excellent Staff
Besides the room being very clean and comfortable, what really made my stay excellent was the hotel staff, both at the front desk and at the restaurant/bar.
February 26, 2014
Rated 4 out of 5 by Ray145 Great One Day Stay
It began with a wonderful pickup at the airport by Mr. Muhammad who did an excellent job of orienting us and helping us with our luggage. Front desk staff were friendly, efficient, and helpful with documents we needed to print. The facilities were clean, well maintained and very comfortable. We didn't eat at any of the hotel restaurants. I would recommend this facility withour reservation.
August 22, 2013
Rated 5 out of 5 by AJD80 airport Sheraton Phoenix
We recently stayed here first time-the night before flying to Hawaii & then on the return when our return flight arrived at midnite. This is a most convenient location to Sky Harbor airport. Leaving the car there is a godsend-we live 2 hrs drive in Tucson. We had a dinner & a room service breakfast- the food far exceeded expectation. Very nice pool & facility overall. Can't say anything bad
September 27, 2012
Rated 5 out of 5 by 2Dogs Very Accommodating
Two adults and two dogs were accommodated very well. We requested a move to an area where there were less people so noise of doors closing would not cause the dogs to bark. They did this graciously. Rooms were clean and food was excellent. There was a small strip of dirt where dogs could be walked. Would have been nice to have an area with grass, but probably not available in this region.
January 29, 2013
Rated 2 out of 5 by AFB13 Hotel had many local visitors
I think my disappointment was situational. The hotel lobby was overly-crowded with non-staying people. There was a Disney audition.....probably 100-150 people in the lobby with many kids. They somewhat took over and had to be walked around....distracting to the hotel experience. Also, I asked for a 315am wakeup call...yes 3:15 am...and did not receive it...good thing I had a backup.
May 5, 2013
Rated 4 out of 5 by karleen staff were great
very comfortable, was able to rest, motel was quite
March 3, 2014
Rated 3 out of 5 by April66 Needs improvement!
As SPG in our first booked, we did not get an SPG room. After asking to be moved we were given free bottles of water one day then none the next (is every other day your policy for bottled water?) Our room was half cleaned, water glasses dirty, bed was made, sheets were not straightened out.
In the morning we went down for a cup of coffee and toasted bagel, we like a plain bagel with butter. We sat down after about 8 minutes we gave the waiter our order, he came back 15 minutes later telling us he only had raisin bagels. Did I say we were in a hurry? We were!
One morning we went down to just get a couple of cups of coffee from the Starbucks. There was no one at the counter, I flagged down a staff member and she said she would get someone for us. At least ten minutes later (by this time there were about five other people waiting behind us, I went to the front desk to get someone. She assured me she would send someone, another 10 minutes went by before someone came. He took our order then proceeded to make a couple of drinks for a waiter coming with some food, I assume it was for room service. He then took orders from people behind us. Since they wanted coffee and not a late they got theirs before he proceeded to fix ours.
The restaurant food was good, portions generous, our waiter attentive. We had several good meals.
The gym was fine except there was no television reception.
The pool was great and we enjoyed the Jacuzzi.
March 12, 2014
Rated 1 out of 5 by VV14 This hotel is not good
As a platinum member, I have not stayed in a hotel in such a need of a thorough cleaning/upgrade. The carpet in the room was stained, the fixtures were old/dirty and the was a toe nail on the closed toilet lid when I checked in -- it was aweful!
February 5, 2014
Rated 3 out of 5 by CDfour Unexpected Overnight
United cancelled our flight, so we had to stay one more night . . . the boys (12 & 10) loved the pool, and the staff was extremely accommodating (the morning barista who disappeared in the bathroom notwithstanding). The rooms were a bit "tired," but clean. The restaurant staff was attentive and friendly. 2 double- rather than queen-sized beds was a bit tight, but manageable.
September 7, 2012
Rated 3 out of 5 by Jgold Gold member downgraded
Not too long ago I part of my Gold status was access to club level. I'm disapointed that being a loyal member does not carry much weight anymore. The stay was fine.
I can stay at a low budget hotel and get breakfast included. At almost every hotel I don't have to be a member to be treated at least as well.
Sheraton has saved a few dollars at the expense of customer care.
December 21, 2012
Rated 5 out of 5 by Valentine16 Very Nice
The room and staff were extremely nice. However my card and the original card on file was charged twice for my food service. Otherwise stay was great!
February 18, 2014
Rated 5 out of 5 by GBlevins Overall Great
The location and accommodations are fantastic. The staff is extremely friendly and helpful; particularly Mackenzie at the front desk and Sasha and Heather in the restaurant. The overall atmosphere is very pleasant and makes traveling for work a great experience instead of a burden, like it can sometimes feel. I highly recommend this hotel and can’t wait to come back!
May 6, 2013
Rated 3 out of 5 by Rick440 hotel was acceptable
After my recent stay at your hotel I was a little disapointed because there was no refrigerator in the room. When I called the front desk and asked about a refrigerator I was informed there would be a charge of $10 a day for one. In all my years of staying in hotels I have never been without a refrigerator in my room and to ask for $10 a day for one seems ridiculuos.
September 13, 2012
Rated 2 out of 5 by Jason415 just very OK
If not for the location near airport and Tempe, probably not much to recommend this hotel. Rooms are in dire need of upgrade. elevators, halls definitely need new paint, carpet, etc. Doors in room didn't close very well. A bit smelly too. Mini fridge was nosiest thing I've ever heard. Staff was good, but I wish they would just tear down this property and rebuild.
January 25, 2013
Rated 3 out of 5 by lbshow Sheraton Phoenix Airport Hotel Tempe
The lobby, pool area and gym were nice. The corridors and rooms need to be updated. A bit disappointed.
The night staff could also use some additional customer service training on greeting guests and speaking clearly over the telephone. The young lady I was trying to get a WiFi code from sounded like she had marbles in her mouth.
Not the best and disappointed.
February 27, 2013