Rated 4 out of 5 by Steven77 Exceeded my expectations - nice!
I would stay at this property again - my first time at a Sheraton Suites property and I liked it. Room was nicely sized with seperate work/"living" area from bedroom. Good location with easy freeway access. Friendly staff - the man who checked me in printed out directions to get to a nearby area I asked about. Happy to have been put in a SPG floor with access to club floor (didn't use). Nicely equipped/reasonably sized fitness center. The few negatives: pillows were uncomfortable (big foam), windows/balcony door whistled from wind, AC blows directly on the bed - I blocked it by opening the closet door. Very small but noticed cob webs up on the lobby ceiling while checking in.
December 4, 2012
Rated 5 out of 5 by mattigbaby Love the Sheraton
The sheraton suites is such a great place to stay! Love the rooms and the staff is always so nice and helpful. It's easy and no hassle especially when coming to town for Dallas Market. Definitely recommend this hotel!
June 3, 2014
Rated 3 out of 5 by BRTraveler Issues
I stay at that hotel 3-4 times a year. This was my worst experience. First, I have the same issue I always have. When I order room service they NEVER leave a form to order the 2nd day. next, on the first night after a day at market I got back to my room to change for dinner around 7pm and my room had not been cleaned, bed made, no new towels, nothing. I also went to shave the next morning and the staff had thrown out my good razor when they did come clean my room. I also had a problem with my bill. When I left the staff was still working with the Dallas market center to get it straight. I got an email last night when I returned home and it was still not corrected. VERY disappointing
January 23, 2013
Rated 5 out of 5 by monie32 This is a GREAT hotel!
My family and I stayed here during my daughter's spring break which was 7 days... We had an excellent stay! The Staff was very friendly and helpful. Ashley was a big help to us!! We were trying to find things to do with our children and she gave me enough things to do that she basically helped me plan our whole week there... lol! Even though the pool area was under maintenance, we were still able to use the pool next door and we thought that was excellent... the suites were spacious enough for me my husband and 2 children and the area was really quiet. If you are ever in Dallas, you must stay here...
April 2, 2012
Rated 5 out of 5 by Popoy Sheraton SPG is very good!
Hotel is great is as usual and SPG program is the best!
June 3, 2014
Rated 5 out of 5 by Julie7323 Great location for market center
Great hotel and location. The staff was extremely helpful and pleasant. It is a little noisy from the highway traffic, but otherwise a good experience.
June 1, 2014
Rated 1 out of 5 by Lowyou Cigarette butt from the drain
The hotel started off well for us but the moment we went to shower our troubles happened. We were atanding in water while showering because the water wouldn't drain well. After that my wife and I were brushing our teeth and the water wouldn't drain in the the sink either. The nasty part came when a cigarette butt came up from the drain. We made a mention of it to the door man when we and he got someone to go up to the room. The problem was fixed according to them but that night when we brushed our teeth we had the same problem. Having that in its self is enough to put a sour taste in your mouth.
October 1, 2012
Rated 3 out of 5 by RICJ72 Not bad hotel in great location
I came here a couple of days ago for a three-day stay.
The evening staff member who greeted us at the front desk was nice and provided useful info.
The lobby looked a little dated and worn as did the hallway to our room.
The room itself was average and worn as well. The bed was very comfortable and the shower worked great.
The lounge (if you have Starwood status) offers a decent breakfast (very tasty eggs) and has a well-stocked refrigerator.
While the hotel is average, it is very close to downtown and some good restaurants/bars.
Nothing amazing about this place, but nothing horrible, either.
June 12, 2013
Rated 2 out of 5 by smurph83 This hotel has potential
The hotel seems to be on the right track for future improvements, however one of the elevators was down during my stay and there was direction for guests to use the service elevator which was not appealing. I was greeted in a timely manner for check in, however there was no inquiry of me using self park, which I was billed for incorrectly and there was no mention of being an SPG member. I also was not impressed with the cleanliness of the room, it was tolerable but could use some improvement. If it weren't for my company making the reservations here, I would have chosen to stay elsewhere.
December 6, 2013
Rated 1 out of 5 by Bill422 Unacceptable Experience
I checked in early and the front desk was able to give me a room immediately. It was on the SPG Preferred floor and was very nice. However, after lunch, water began leaking from the room above. Maintenance was not able to fix the issue and I had to re-pack and move to another room. The room that I moved to was not on the SPG Preferred floor and was not nearly as nice. The next day I left the room for the entire day, returning only at 10PM. When I arrived to the room, the door was standing wide open. I called the front desk immediately. The front desk asked if I had left the door open. I had not since the room was cleaned while I was gone. They apologized, but nothing more was done. I would not recommend this hotel.
March 10, 2014
Rated 5 out of 5 by garySPguest Wonderful hotel and staff
Every year when I visit Dallas I choose to stay at the Sheraton Suites Market Center because it is very comfortable and a great hotel. The fridge and microwave in each room allows guests to dine in their room but they also have the option of dining in the restaurant or ordering from room service. I like the way this hotel allows the guest to make the choice. Additionally, the washer and dryer are much appreciated but guests can also opt to send out to a laundry service. This is a super hotel because it provides many choices for the guest. Deborah at front desk was especially helpful.
October 10, 2012
Rated 3 out of 5 by Frozen Sheraton Market Center
Thank you for the follow up email. Have some good and bad feedback re: the stay.
The good – the front desk staff at check in was one the friendliest I’ve encountered. As was the bar staff and the club room attendant. Kudos to you and your staff.
The good – room was very clean.
The bad – the heater didn’t work. It wouldn’t even warm up the room to a modest 68. Had it running all night on full heat and still froze.
The bad – the tv would continually lose signal on CNN, CNBC, and ESPN. Made it impossible to watch.
The bad – nearly impossible for you to control but someone on the 9th floor was smoking in his/her room. I’m also in the lodging business. This is a very frustrating part of the business.
February 14, 2013
Rated 1 out of 5 by Traveler2323 THIS HOTEL WILL VIOLATE YOUR PRIVACY
What a horrible SPG property. Upon check in we had several problems with our room with the TV not working, the power outlets not working and the coffee maker not working. We then left the hotel with the privacy sign on our door. We came back to the hotel only to find out the MANAGER has specifically given permission for the staff to come in our room despite the sign on the door!!! Sad to say, even though they violated our space- they didn't even clean the room.
IF YOU WANT A HOTEL THAT VIOLATES YOUR PERSONAL SPACE WITH THE MANAGERS PERMISSION - this is the hotel for you!!!!
October 30, 2012
Rated 3 out of 5 by Sinclair Excellent Customer Service
Stayed at the Sheraton Market Center Dallas four days while I was attending a conference in the area. I found the staff to be very hospitable, and the rooms and the hotel in general were well kept.
I did not get to say goodbye or thanks to Steve at the front desk. So, I will use this medium to do so. Steven was very kind and went the extra mile to assist me while I was there.
May 10, 2014
Rated 4 out of 5 by jesse830 better than the usual
they lost my reservation because the reservation center typed it as another name. the shower head was not working properly. we saw a cockroach in one of the rooms. i had to call for extra towels every day. when i reserved i asked for joining double bed rooms and they told me that was possible. when i arrived the staff told me there was no such thing that they only had doubles joining single king rooms. that was one of the reasons why i got that hotel. the rooms were real clean beds are real comfortable. staff is real nice. pretty nice hotel. the location makes it worth it.
July 17, 2012
Rated 5 out of 5 by Manju Awesome staff
I was only in Dallas for one night on August 10th. I was more than satisfied with everything about the hotel, but I was totally impressed with the staff. The two young ladies at the front desk at check-in were two of the best I have ever dealt with. While maintaining a professionalism that was impressive, they were also able to put the guest at ease and made them feel welcomed and important. The staff the next morning were just as friendly and professional. Either you do a great job in hiring or your hospitality training is off the charts. Or maybe it is both. Great Job!
August 13, 2012
Rated 5 out of 5 by CPACFEPROFESSIONAL Platinum Member Terrible Experience Turned Into Excellent!
In February 2013 I stayed a night at the Sheraton Market Center Dallas. My stay turned from good to terrible because of one employees terrible decision. I called Management and expressed my terrible experience and they got on the matter immediately. I was prepared to give the Hotel a zero "0" rating and not ever stay at another Sheraton ever! Because of the "Personal Concern" given by the Front Desk Manager Mark immediately and General Manager later they both worked to make the situation correct and have done so! Because of their Personal and Apologetic Concern I will always stay at a Sheraton and hope that all Sheratons can be as Excellent as the Sheraton Market Center Dallas! Thank You Sheraton Market Center Dallas!
April 17, 2013
Rated 1 out of 5 by jrdnjrr Small details matter
This hotel needs to pay attention to the small details when it comes to this hotel. The small details and the miss attention to details does affect the way people view this business. I experienced slug on my body from the side of the whirlpool and the bathroom tub area was nasty. The bathroom tub had mold growing in the corner and had hair on the shower wall. These all seem like an easy fits, but when you have staff that don't speak or understand English or Adminstrative staff does not do what they say, it makes you wonder about the integrity of this business. I further experienced a large jump in room rate then what I booked the room for; when I try to explain this to adminstrative staff I was more less called a liar.
September 5, 2012
Rated 5 out of 5 by EWCO Superb Experience Again
I've stayed here multiple times when in Dallas and each time has been one of the better SPG experiences I have had.
I very rarely write reviews but felt that as many times as the Sheraton Suites Market Center has exceeded my expectations that I should share my experience with others.
May 14, 2014
Rated 3 out of 5 by Marlee shuttle
I appreciate the shuttle service this hotel provides...However I would appreciate honesty when I call for pickup from the airport
May 19, 2014
Rated 5 out of 5 by godard bittersweet goodbye
i have been a guest at this hotel for 4 years and i just came home from my very last visit. my physician is leaving dallas an i am following him. having said that, my stay was as memorable as it always is. the one thing that i find troubling is that i recognized only one employee since my last visit, on february 2013. this is a trend that i have observed over the years. what's with the turnaround? it impacts a guest like myself negatively, since i choose to return to this hotel with every visit to dallas and it is of paramount importance to see familiar faces.
November 28, 2013
Rated 1 out of 5 by WW1988 DONT EAT HERE
Hotel does look good .... Beds are comfy.... I am an SPG member so I get club level rooms and dining. The breakfast for SPG members was terrible. So I went downstairs to main dining and paid$13.95 each for my spouse and I to eat... Eggs were dried out bacon and hashbrowns were SO BURNT.. ketchup bottle had mold on the rim.... I thought I would give the dinner a try.. order two Cowboy steaks and spent$110.... the steak was over cooked and so tough worst money ever spent... - Hot Tub was not working and inside pool had AC on and was so cold could not use.
May 14, 2013
Rated 5 out of 5 by Deirdre Excellent staff
The staff in this hotel really made our stay enjoyable. They genuinely were outgoing, friendly and couldn't do enough to ensure we were extremely well looked after. I had a number of packages delivered and each were accounted for and looked after. They even took care of a couple of returns, with postage and just added to my bill. When it was clear the shuttle was stuck in traffic & we may be late for a basketball game, one of the front desk staff ran us into the game in another van! Thank you for going above & beyond with customer satisfaciton. Super!
November 2, 2012
Rated 5 out of 5 by Andrea63 Efficient and Business Friendly
Stayed for 4 nights on business. Hotel is perfect for me- not stuffy, staff are friendly, quick and efficient service at check in and check out. Rooms are clean , refrigerator and microwave is convenient for my needs, beds comfortable with soft sheets, big desk and spacious living room area.Liked the balcony in the suites and the Club room amenities. Simple but hearty food. Hotel coordinated restaurant delivery to my room- Thai Food and from other nearby restaurants. Location is only a 5 minute drive to McKinney Uptown area for shopping and business.
July 20, 2013
Rated 1 out of 5 by Justwowreally One problem after the next
The first room I stayed in (3 night stay) had a drainage problem in the bathroom sink and the bathroom door wouldn't not close. Before asking for a new room on the 2nd day, I simply asked for housekeeping to clean the room and replace dirty towels with fresh ones. Upon returning, nothing had been done. This prompted my call to the front desk to complain. The front desk person apologized but said it was NOTHING he could do about getting the room clean. I had to suggest moving rooms. In the morning I realized the 2nd room had no ironing board..grrrrrr!
December 15, 2011
Rated 3 out of 5 by Nsja Customer service was not good
I love SPG program but this time I was dissappointed with the service. I stayed for two nights, at the morning on the second day I reported to the front desk that the shower was not working properly, at the evening when I returned and took a shower found out that they did not fix the shower. When I checked out the lady at the front desk was very nice and apologized for the issue even offered me an snack or a soda on the house but I told her that the only thing I wanted was that they pay attention and resolve the complaints made by the customers.
January 19, 2012
Rated 4 out of 5 by Oldboatbilder Good experience
My handicapped wife and I stayed during the Bush Library Dedication and needed a car and driver due to security issues. I asked for the Marketing manager and Sylvia returned the call shortly after.
She gave me one name then and said she would call back with some others. She did in a few minutes and gave me two more.
I used the first one on the list and the service and price could not have been better. Security was very difficult for arrival by car but Enrique handled it like a pro.
I kept his number and will use him again
We ate dinner in their restaurant and while my steak was overcooked it had an excellent taste and I did not ask for it to be exchanged.
All in all a pleasant experience. Special thanks to Slyvia.
Anonymous from Austin
April 27, 2013
Rated 3 out of 5 by Teddie This hotel was not accommodiating
In raining weather, the shuttle was not available for transportation to or from the evening affair with evening gown. My party had to pay for taxis both ways. When inquired for return trip, we were given a 10-12 minute wait. The shuttle never came for transportation. After arriving back to hotel, gentlemen at the desk advised shuttle driver is gone after 9:00pm. This information was not given in the beginning, causing an inconvenience. I have stayed at more enjoyable Sheraton Hotels in the past.
March 17, 2014
Rated 1 out of 5 by SCPOK Extra charges on card-Beware
Room was small, pool was closed, buffet served spoiled juice and day old biscuits at $15, two rooms on opposite ends of floor when I called early and asked for close rooms. and no one was next door to me. And then after I got home I looked and was charged almost 200 more dolllars in 4 separate transactions(12,107,75 and 25), when I called they could not tell me why I was charged for two of them and the other was I was charged 50 (THEY DO NOT TELL YOU THEY ARE MAKING CHARGES ON IT) for incidentals and I charged 75 for breakfast so they had to charge 25 more to make the incidental 75, and then charged me the 75 also, I prepaid room but was charged anyway. But of course these should go away in 7-10 days...I am going to have to wait 7-10 days for my own money they should not have charged me in the first place. BEWARE.
March 25, 2014
Rated 4 out of 5 by WorldTraveler73 Super Friendly Hotel at an Out-of-the-Way Location
Staff is super friendly and truly cares about your well-being. Definitely one of the better U.S. Sheraton hotels in terms of service, rooms and cleanliness. Suites are nice, as they give you more space to spread out, although the bedroom does seems small for the new Sheraton Sweet Sleeper beds (hard to navigate in the bedroom, as the bed takes up almost all the space). One drawback to the hotel (which is not really the staff's fault) is that it is location is a bit out of the way, so you can not easily walk (or take public transportation) to all of the usual places (downtown, uptown etc.). The hotel does provide a free shuttle, which is very helpful, but you won't be doing much around the area unless you just happen to be having a meeting or event there.
May 8, 2013