Rated 5 out of 5 by ReggieJack Great Place
We recently stayed overnight and were very satisfied with the Hotel! It was very clean and comfortable. They were very kind and generous with our little grandson and went out of their way to help us. The only negative thing was when we returned at night we could not park in the lot and that was difficult with the little one so it would have been much easier for us to have been able to park in the garage. Although I would stay here again! The food was excellent!
October 2, 2013
Rated 5 out of 5 by waltonguy Pleasant stay
We needed a place to stay overnight on our way to Cape Cod. This hotel was the perfect place to get off the road. The room comfort was fine, though a little dark. The parking and neighborhood were better than other reviewers led us to believe. We parked underneath and walked to a neighborhood restaurant without issue. Used the fitness facility which was extensive.
October 15, 2014
Rated 3 out of 5 by Bonnie35 Wouldn't recommend this hotel
We stayed at this hotel for a relative's party. It was late August and cool weather. The room temperature was set at 60 F. when we checked in, so we turned off the A/C and thought it would warm up. It never did. We called the desk, and they said there was no heat but we could open a window. the room we were in had no windows that opened, so I wore my coat while I was in the room. Not a comfortable stay.
The parking is very limited and difficult to access.
August 27, 2013
Rated 2 out of 5 by JRS77 Great staff, very nice facility but...
First - the pros: this is a beautiful property, obviously recently renovated and very clean and comfortable. The room was very clean and modern. The staff at the front desk was excellent, very efficient and responsive.
The cons: the open atrium carries a lot of noise. There were kids whistling on multiple floors which carried on for close to an hour between 9:30 - 10:30 pm. On another night, the event on the second floor carried noise up to our room on the 7th floor. Parking was also difficult as other reviewers noted. Lastly, the "fridge" is approximately 20" by 18", not worth the $20 per night rental fee.
If you can stay at this hotel during the week, it would probably be a great stay as it would be a lot quieter. Our weekend was very busy and loud, not at all convenient when you have to get up early in the morning and are trying to sleep.
July 14, 2014
Rated 2 out of 5 by Antoinet Weight limit for canine guests
Why the weight limit? My 75 pound dog has stayed Liberty, Le Meridien in Cambridge, Westin Copley, Rocky Hill and other locations throughout New England with never a complaint about noise or mess. On the other hand, little dogs tend to be "yippy" and in general make more disturbance than mine ever has. I appreciate very much the general Starwood acceptance of pets but don't understand the arbitrary weight limit at this hotel.
August 22, 2014
Rated 5 out of 5 by Lynne23 Very Accommodating Hotel
When I arrived for a recent stay at this hotel, I discovered my reservation had not been finalized. The front desk staff assisted me with making a new reservation, and honored the rate I had been quoted previously online. In addition, I needed to leave a day early due to an impending storm. The front desk staff were very understanding and did not charge me an early departure fee. Great service, and super comfortable rooms. I will definitely return!
October 30, 2012
Rated 4 out of 5 by Granville75 Wonderful room, but noisy housekeeping
We had a corner king room with a nice view of the holiday lights near the CT River. We were there for a holiday event, which was very nice. The only complaint I have, is that housekeeping was gathered in the hallway outside our room the afternoon we arrived, and again early the next morning. They were chatting quite loudly back and forth (there were 4 or 5 employees) and it was VERY annoying. Next time, we may skip paying extra for a corner room.
December 19, 2012
Rated 5 out of 5 by MaxSedonaCarl Sheraton in Springfield, MA - great place to stay
My wife and I have been staying at the Sheraton Springfield Monarch Place each time we travel to Western Mass to see our relatives, see the 4th of July fireworks or go to the Biig E. We really enjoy the hotel, its location and the staff. They are pleasant, professional and wonderful to deal with. We have stayed there several times a year for the past 5 years, even though our relatives all live at least 20 miles north of Springfield. It is great.
January 6, 2013
Rated 4 out of 5 by zbabygiver Horrible Club Room
I was forced to take a club room when I reserved as that was all that was available. The club was understaffed and ran out of food and places to sit every single time we went there. They either need to expand the size of the club (not to mention the staffing and food supply) or cut down on the number of patrons allowed in. They ran out of cups, knives, napkins, plates. Not to mention the shortages in food. It was a disaster.
July 22, 2014
Rated 1 out of 5 by rnvkids read your bill
We had on our bill a charge that wasn't ours. after bringing it to the attention to the person at the front desk, she had to keep going in back to talk to someone else. then that person had to bring down a person from the restaurant how then had to find the charge to realize that it wasn't ours. not that same last name and our room was in the 400's and the persons charge we got was in the 500's. took us an hour to straiten it out.
June 15, 2014
Rated 1 out of 5 by Dock Clergy
I did not get the room that I made reversation which should have been on the 12th floor, the toilet was not working, have a suit that was sent out to the cleaners that got ditry at your hotel it was send out but the cleaners did not do a good job the stains in it came back just the same way. Overall the services was not great, neithder was the staff as helpful as before.Was not able to use my church exempt for taxews purposes.
July 15, 2013
Rated 4 out of 5 by Mf717 Better than expected
Overall a very good experience. Super friendly staff members at front desk, club lounge, nice gym and pool. comfortable beds and spacious rooms. In the middle of downtown Springfield which is not very bustling but does offer lots of museums and attractions. Hotel offers discount tickets to Six Flags and Basketball Hall of Fame. Only negative was the parking garage was full and we had to park across the street.
July 29, 2014
Rated 4 out of 5 by wendy228 misleading websight
The room was clean and very comfortable. Spacious. However our room 511 was located near the elevators and it was very noisy during the night and early morning. Also we were under the impression that there was a complimentay continental breakfast (as stated in the write up on the internet) and found out only certain floors were included. We left the hotel having to find someplace to eat and it just interfered with out plans.
September 26, 2012
Rated 3 out of 5 by chris232 Stifling Stay
The appearance and the staff were excellent. The service at the wedding we attended was excellent as well. The food was delicious The evening was going along well until my wife and I went back to the room to sleep. The room was very warm when we entered at the time of check-in. I turned the thermostat setting way down to cool the room off while we attended the wedding. The room was much warmer and very stuffy upon our return. The room was so uncomfortable we could not sleep. The family of the bride (long time family friends) was hosting a breakfast the morning after the wedding. Due to the condition of the room my wife and I were actually so exhausted and felt generally sick that we left without attending the scheduled breakfast. I later learned that all the guests who attended and stayed the night ( approximately 45 rooms) had the same conditions in their rooms.
December 23, 2013
Rated 3 out of 5 by debbiedowner needs updating
Very dated. Needs to have more ammenities shopping, dining. Dining not up to expectations. Would think with all the other hotels around Sheraton would do more to attract business. Check-in staff were pleasant enough once I could get there attention 3 staff appeared to be needed to figure out one other persons lack of a reservation. The only other staff interaction I had I found the staff person to be rude and unhelpful.
January 21, 2013
Rated 5 out of 5 by Ridgerunner2000 Banquet
The room was great, just a bit warm and I was unable to get the temp down below 70. The banquet food was outstanding as was the wait staff. The only issue I and several others had was waiting for the elevators. They seemed to take forever to respond to your call. Also, our parking was supposed to be covered under our room reservation and I was surprised to find that I still owed $5 when I attempted to leave the garage.
February 8, 2012
Rated 3 out of 5 by coldrider clean
dear sirs , the hotel was extremely clean but the pool was closed which made our trip disappointing. also we had no idea that we would also hav e to pay to park in the hotel parking lot which we had to drive into a dark parking garage they said to park in other companies parking lots which i felt very uncomfortable doing i was afraid of being towed. i really am not sure that we would stay under those conditions. thanks
August 15, 2012
Rated 4 out of 5 by lml138 Great location
We stayed here due to the location of our destination - The Big E (less than 5 minutes away.)
Unfortunately, I hadn't read the reviews before booking to read about the fees that are charged for parking, or the mini fridge that is usually complementary at other locations. Someone should see to it that these fees are displayed on the website prior to booking.
This hotel was very comfortable and the staff was pleasant.
September 27, 2012
Rated 5 out of 5 by scribbler 2 night stay for writers conference
We were very comfortable in your wonderful hotel. The waitstaff in both your restaurant and in your pub were courteous, efficient and prompt. Any questions we asked about area restaurants and activities were answered to our satisfaction. We also used your work out room and found it to be more than satisfactory. The room was comfortable and was cleaned efficiently. We would not hesitate to stay at your hotel again.
May 5, 2014
Rated 2 out of 5 by Tay04 Worst stay yet
I have stayed here before for my grandaughters cheer competitions and it has been okay, but this past stay was horrible. The room next to us was really enjoying themselves in many ways and the noise continued through until 6:00am, which didn't help us because we had to be up at 5:00am to get ready for competition. Also, they decided to place us in a room that was right across from the ice machine...need I say more!!
April 9, 2013
Rated 2 out of 5 by Bha74 Hospitality needs some work
When I arrived I stood at the front desk for at least 30 seconds or more before someone acknowledged my presence. I was part of a group and was not informed of meals that were being provided for the group. The room was clean and comfortable. Room service was quick and the food was average. The location was perfect for the event I was attending. The parking garage was difficult to navigate.
August 15, 2014
Rated 4 out of 5 by Pam5407 Very comfortable, excellent service, great value
Thank you for a wonderful weekend stay! We came to visit UMass Amherst, Six Flags & Basketball Hall of Fame. Cool design of a hotel. Staff friendly & responsive. Rooms comfortable, bed awesome. 12th fl. breakfast & evening food excellent, a big plus. Great recco for dinner - Red Rose Pizzeria nearby, a real gem! Could use a jacuzzi on site with the pool, deck is nice. Great value, will stay again.
July 22, 2014
Rated 5 out of 5 by czr420 always great
FO team its always friendly and courteus Tom , Ally, and Joe
November 7, 2014
Rated 2 out of 5 Disappointed
I was disappointed that there wasn't parking available at the hotel. We had to park across the street and walk over. Not easy to do when carrying several bags. The front desk staff was rude and not very helpful. They could not tell me where the ice machine was on my floor. I stayed in the presidential suite and they also could not provide directions on how to get to the breakfast room on the 12th floor.
January 4, 2012
Rated 3 out of 5 by Laxy So so
The hotel itself was fairly clean however, you cannot even buy a cup of coffee which was much needed. There was screaming late at night that woke us up and continued. We were there with others in a group who stayed on different floors and they heard it too. Given the layout with the opening straight down the staff had to hear it . Another disappointment was the surrounding area of the hotel.
June 29, 2014
Rated 1 out of 5 by nightmare101 Worst hotel ever
I had late check out at 1pm due to having a death in the family. I was mentally and physically exhausted, and that is why I stayed in a hotel in the first place. Well, the maid was banging on my door at 9:15 to clean the room, and would not stop knocking until I answered. Then I called the front desk and was told it would not happen again. Well guess what ...11:45 it happened again. The heated pool was freezing because the doors were open. I was told there was a hot tub...no hot tub. You have to pay for parking? and no handicap parking was available. I was instructed to park in the overflow lot 2 blocks down the street. It was an absolute nightmare. I went there with 4 kids one being hyperactive. Now because of the maid, the entire room is awake including the kids that I now have to entertain at 9:15 am. I checked into the hotel at 11pm. So upset!!!!! They took 20% off my bill. I would have given them the $20 just to let me sleep!
September 1, 2014
Rated 4 out of 5 by northerner Very nice, good conference venue
Nice place, room very comfortable and clean. I like that the conference meeting rooms have windows so you can observe what talks are going on and know when you would be interrupting by entering the room. My only complaint is that I find it ridiculous and frustrating when a hotel which is this costly then wants to charge you an additional $10 per day for internet access. Argh. Otherwise very nice.
April 17, 2013
Rated 5 out of 5 by Appreciative46 A Great Stay
I was really impressed at how helpful and kind the staff was, and the quality of the hotel was ideal - thanks for the great stay!
October 30, 2014
Rated 4 out of 5 by Curk Nice hotel, somme issues
Hi, we had a nice time at the facility, we were not notified of pool being offline, we had constant issues with garage working for key cards and access to my two rooms needed to be redone each day, we had no room wifi, even with mentioning it to front desk repeatedly. We liked the facility on 12th floor. I feel you need to get your IT issues squared away and you will have a very nice facility.
August 15, 2012
Rated 4 out of 5 by SLPSueP Nice hotel too bad they charge extra for parking
Beautiful room, very clean, excellent , friendly and helpful staff. Pay extra for the breakfast buffet because you also get appetizers in the evening included. I did not like the fact that there were not accessible stairs to access the rooms. I also feel that having to pay for parking if you are staying in the hotel is absurd. Overall the stay was great and the beds were extremely comfortable.
October 29, 2012