Rated 5 out of 5 by TJ50 Sheraton offers great service
Staff checking us in warm and welcoming.
Room open and fresh with awesome King bed
Location, location,location Perfect !
August 22, 2012
Rated 4 out of 5 by Djones19 Sheraton Toronto
Great location in the city and friendly staff - would recommend this , however the Hot tub and pool could use an upgrade
January 1, 2013
Rated 4 out of 5 by RayJ27 Nice Hotel, but....
Met all my expectations. Shower drain was plugged. There was hair in the shower when I checked in. Very friendly staff.
November 20, 2012
Rated 5 out of 5 by JSem Always Reliable
My wife & I are frequent guests here. Consistently reliable service. Excellent buffet breakfast. No issues. Good value.
January 7, 2013
Rated 5 out of 5 by Chant01 Great location and great staff.
Great location right in the downtown of Toronto near CN Tower, shopping centre and this hotel offer great services.
September 26, 2013
Rated 5 out of 5 by KMMH Luxurious hotel in an excellent location
This is a beautiful hotel steps away from the Eaton Centre and all the attractions of downtown Toronto.
November 23, 2013
Rated 5 out of 5 by SaunaLover Excellent Downtown Location, Amenities and Service
Stayed here on June 26, 2013. Would highly recommend this hotel for anyone visiting Toronto for business or pleasure!
June 27, 2013
Rated 5 out of 5 by debbie13 wonderful weekend
awesome customer service
we enjoyed the Club Lounge very much
check in and out was enjoyable, fast, friendly service
August 29, 2012
Rated 4 out of 5 by Takouhi Proximity
The Proximity to the main attractions in Toronto was the important factor to book our stay at this hotel. Thank you!
September 20, 2012
Rated 5 out of 5 by FranciscoCMF Excelent
Nice and comfortable not only the facilities but location, it´s really the hotspot of Toronto Downtown!!!!!!!!!!!!
October 23, 2012
Rated 3 out of 5 by Alex feels old, looks old
Outdated rooms.....not the furniture, TV +, the actual construction. Feels old, looks old. No concierge to advise.
February 7, 2013
Rated 5 out of 5 Hotel has the best staff and location
This hotel is great for business / family / theater / dinning / shopping.
January 1, 2014
Rated 4 out of 5 by 12Ben34 The hotel has great features and the staff is very friendly
I had a couple of issues upon checking in but the staff solved them very quickly.
Great hotel for conventions.
September 2, 2013
Rated 3 out of 5 by DS11 Disappointment this time around.
My family and I have stayed at this Sheraton for the last 5-6 New Years Eves with great anticipation but we have noticed the quality of the hotel deteriorate during that time.
We stay on a Club floor with the Club Lounge access. This year in particular we found the hallways and room looking tired and dark and in need of a makeover. We also found the bed to be not as comfortable as in the past, which was surprising as this is one of the "features" that you highlight. Also, why are there no fitted bottom sheets anymore? There's nothing worse then trying to sleep and the bottom sheet bunches up.
The quality of the Club Lounge apps and continental breakfast was also sub-par this year.
We order room service everytime we come and there were items missing and ice cream that was completely melted. We did not call room service about it as you never know if something would happen to your order at that point - not taking a chance.
Anyway, I do not usually write these reviews but we were really disappointed with the little things this year and loved our experience in the past - but we'll probably be looking for a new place to celebrate New Years for 2014.
January 3, 2013
Rated 4 out of 5 by JS2010 Great Staff
I stay at the hotel frequently and the staff is always welcoming and accommodative; especially on the Club Level.
January 17, 2013
Rated 1 out of 5 by DCFeb2013 Falls way short of SPG Standards
I came to the hotel tired and wanted to get some rest...the room was extremely dry and made sleeping impossible!
February 15, 2013
Rated 5 out of 5 by basset clean, fine and organized
gentle personnel, hotel clean, quiet, well organized. Very good restaurant and bar; central position, near bay.
June 22, 2013
Rated 5 out of 5 by Jchang3 Great location
Staff are very nice, great location to all shops and restaurants and entertainment.
December 16, 2013
Rated 5 out of 5 by PattyMarie Above and Beyond
Booked another sheraton instead but front desk made room for me even though the hotel was sold out. Thank you!
April 20, 2013
Rated 5 out of 5 by Mary260 Front desk were very helpful and accomodating.
We had some issues checking in but Marilyn at the front desk was very helpful. View from the room was great!!
June 24, 2013
Rated 3 out of 5 by Wcbo invasion of my privacy
Cleaning woman entered without notice or permission.
January 14, 2014
Rated 4 out of 5 by Ohiogirl8888 Nice downtown location
The hotel was close to public transit, shopping, food, and entertainment. The staff was also pleasant.
October 16, 2013
Rated 4 out of 5 Hotel was nice but parking is expensive, no internet and no breakfast and no phone not even local calls.
Room was nice and bed was very comfortable. It was clean. The only concern was anything extra will cost you.
January 10, 2013
Rated 5 out of 5 by toomuchwork Great Location/Friendly staff
Wonderful location downtown Toronto. Easy access to Eaton Center for holiday shopping and access to subways.
November 11, 2012
Rated 4 out of 5 by JAAR Watch out for SPG Options
Good hotel but front desk needs training. Long lines and lack of full understanding of SPG amenities exist.
June 3, 2013
Rated 4 out of 5 by woarbob Folio
I was not emailed my folio automatically like all other Sheraton does fo rme. I have yet to receive it!!!!!
September 27, 2012
Rated 5 out of 5 by William60 All you could ask for!
The staff went out of their way to please. The "Club Level" staff understood the needs of a 'young family.'
March 17, 2013
Rated 3 out of 5 by rontoe A beautiful view
Fitness center not easily accessable from Richmond Tower.
Information desk very helpful and knowledgeable.
September 21, 2012
Rated 2 out of 5 by cruiser Christmas Eve get away stay
We stayed for one night on the 24th for a Christmas get away at the Sheraton Center. The hotel was heavily occupied by displaced families due to the ice storm. There were two problems. The first was the Hot Tub. This has been our second stay at this hotel since Early August. At that time the Hot tub was not working correctly, and was not hot. On this occasion it still has the same problem. For a hotel of this calibre this is not nearly good enough. It was a cold night and we needed to warm up, what better place than a nice hot tub. No such luck. I would put it down to a one of experience except we have the previous stay to compare it to with the same problem.
The second issue was the room. It was 3946 in the corner. There is an apparent equipment room behind the wall beside the bed. NOISE..all night. The noise was not noticeable until we turned off the TV and settled in for the night. This is on the Club floor for which we paid extra. For the extra we had free wifi and free breakfast and all the noise we could handle. The free breakfast was in lieu of the club lounge which was not available. If you check my records you will see we make a habit of staying at Sheraton properties. This stay was well below standard.
December 27, 2013
Rated 5 out of 5 by wooly101 I enjoyed it!
I was skeptical about booking this hotel, but I’m glad I did. It’s a large hotel but grand at the same time. Although its constantly buzzing with activity one can take refuge in the recreation facilities this hotel offers.
As a blind guest I was well treated. I was given assistance when asked for and managed to enjoy all the hotel had to offer. The health club was a bit of a hiccup as there was no attendant on duty during my visit but I did manage to get in my work out thanks to Adrian from security who aided me setting up. Then there was the pool; ah the pool. Sheraton does indeed have a very large pool and its so neat swimming about and being able to listen to the noise of the big city at the same time. For me, it felt like I was swimming in the middle of a busy street. I just found the experience very enjoyable. There was even a sauna in the change room for relaxing afterwards.
The change room for me was a trial; its just so convoluted to get around but I did manage with a little help.
My room was very comfortable with two double beds and a nice working bathroom. The desk I’m glad to say had desk level plugs for one's devices. Alas though, the internet was down during my stay so I was not able to log on. Ah well, it save me a few bucks. There was also a safe in the room and plenty of space for one's clothes. The thermostat worked great and the room was quite clean. I’d like to thank April from the check in desk for giving me such a nice room.
I ordered twice from room service and both times the food was delicious. Room service staff was quick to assist when I told them I could not access the room service menu. It would be nice if Sheraton made this available on their web site rather than just on the television screen. Room service was a tad expensive but I enjoyed it.
Service was top notch and I was pleasantly surprised. All my needs were met and in a timely fashion. Everyone I came in contact with was helpful and genuine. I didn’t’ feel rushed or made to feel like a pest but like a valued guest. As a blind traveller I do require a bit more attention and it was given.
Conclusion, I’m booking it again. Its grate to spend the night here and enjoy the pool then go off to the spa which I did upon checking out. Next stop, Fort Lauderdale, where I’ll be staying at the Westin this time; I hope it goes as smoothly as this stay.
April 13, 2014