Rated 5 out of 5 by RKT55 Location, location, location
Excellent location for access to downtown clients and outstanding service by hotel staff!
July 17, 2014
Rated 4 out of 5 by Roxie Room
I also enjoy staying at the Sheraton, but I always seem to have an issue with not getting the room that I reserve when I book my room.
December 5, 2012
Rated 3 out of 5 by Joanne Hot tub pool area disappointing
Hot tub jets did not generate very much water pressure. There was no change room attached to the pool area. Pool area closed at 10 pm.
April 6, 2013
Rated 5 out of 5 by Golfer12 Always so friendly
Treated so well when we arrive and during our stay. Staff - Ron, George's, Blesinda etc are the best.
Always recommend this hotel.
March 29, 2014
Rated 1 out of 5 by deb68 Disappointed
My bill was supposed to be e-mailed to me and I never received it. For two weeks I have left messages and have not received anything.
November 11, 2013
Rated 5 out of 5 by greed1964 Another great experience with DECA
The Sheraton provided, again, an excellent venue for this year's DECA Ontario competition. Our staff and students enjoyed their stay.
February 13, 2013
Rated 3 out of 5 by Swissms14 Nice location but rooms are average
The bathroom was not cleaned very well, hair still visible and the tub would fill with water while showering, drain was not working.
December 24, 2013
Rated 3 out of 5 by 123kb Great conference features
Attended a conference at the hotel. The facilities and services at the conference were wonderful.
July 2, 2014
Rated 3 out of 5 by peggy58 TV and washcloths, noising fan
The up and down button did not work on the TV and there were no washcloths in my room. The fan on the furnace made alot of noise.
March 11, 2013
Rated 5 out of 5 by ruddy great time
went with my wife for conference, 4 stars for a great price, great staff and wonderful amenities. need softer pillows, thats all!
May 18, 2013
Rated 5 out of 5 by Waqar staff and location
front desk staff very helpful and location is ideal for family. in my case i get three cards
kids , and us enjoy on our on space.
June 17, 2013
Rated 2 out of 5 by Veronique50 bad experience
I am sorry but this hotel is not to my standard nor to SPG one, I believe
July 24, 2014
Rated 4 out of 5 by Nick63 This hotel was good overall
My one quibble would be with the internet connectivity. Even when paying the per diem fee, connection was spotty and unreliable.
September 23, 2013
Rated 5 out of 5 by JoeM Executive Club Lounge
The lounge was outstanding - great hospitality, food and drink, atmosphere and view of the city. Look forward to visiting again.
June 7, 2012
Rated 1 out of 5 by darl not an impressive stay at all
food was very unsatisfactory and overpriced
the parking costs $ 55 per night and a car rental is only $35 how ridiculous is that
February 11, 2013
Rated 5 out of 5 by Flyingtailor Great stay
Very good stay great recognition and valve. This hotel has fast check in and check out right downtown. A pleasure to stay here.
January 28, 2014
Rated 4 out of 5 by Yelnats Check out is too slow
I used the express checkout because of the line at checkout and have not yet been emailed my receipt as was promised .
May 11, 2014
Rated 4 out of 5 by Maxiejuly Most comfortable bed
I stayed in the richmond tower and it is in need of renovation. But my double bed was the most comfortable bed i have slept in.
October 2, 2013
Rated 2 out of 5 by ar201047 Nice Lobby but rooms need upgrading
The rooms definitely need some upgrading. Furthermore, the rooms need more electrical outlets/plugs that are easily accessible.
May 29, 2013
Rated 2 out of 5 by Barbie21 Failed to explain strict policies & room too hot
Overall, this is a nice hotel. The only issue within the room was the air temperature, even at the lowest setting it was too warm in the room and I woke up sweating. Also, just before 11pm security visited our room with a noise complaint and explained the policy, the policy was not explained to us at check in as it should have beem. we had a few extra visitors over for cake after we came back from dinner. Security insisted that they wait outside the room until we all left the room and this is standard policy. I would have appreciated that the hotel staff simply provide us with a first notice of complaint as we did not even realize we were being loud (no yelling or music, just celebrating) and they don't consider anyone a guest unless they are registered to the room,-the room is reserved under ONE name which means only one person is deemed a guest by this hotel. Further, secuirty did not come across as pleaseant but rather condescending and on a power trip. I did not feel like a guest of this hotel, I should not be facing any consequences on a first notice, that tells me that anyone making a complaint is a more important guest than me or any other guests staying in the room
June 7, 2014
Rated 4 out of 5 by Jean10001 Well located, functional hotel
The hotel is well located near Eaton Centre. The rooms of comfortable and clean, although the hotel is huge and impersonal.
March 31, 2014
Rated 5 out of 5 by GS14 Great Hotel
Our stay at the Sheraton Centre Toronto was fabulous. Friendly staff, great service, excellent room.
June 23, 2014
Rated 5 out of 5 by Margo33 This hotel has great features
The team at the Sheraton was absolutely amazing. The attention my husband and I received was top notch!! Thank you!
May 17, 2014
Rated 4 out of 5 by Rickie45673 Great pool.
The pool at this hotel was great. The temperature was perfect. Wished it was open later because enjoyed it so much.
May 12, 2014
Rated 3 out of 5 by SadSally Dated Hotel and Poor Experience
I have spent various nights for various reasons over the years at this location. It used to definitely represent a good 4 star hotel and was always an exciting compliment to my trip. But I would debate otherwise now. I arrived at "prime time" on a Friday evening: the line to check in was fair and moved well, however the hotel did not have record of my confirmation number -apparently it was a matter of IT issues and required a few minutes to reboot. I wouldn't normally mind waiting, IF the front desk concierge was pleasant. She was unprofessional on the phone with the IT person and it was evident that she had had a stressful day dealing with similar issues. Speaking to me I didn't get a welcome or pleasant greeting and more importantly no direction to my room or hotel services; this was a problem because we then spent 20 minutes getting to our room (first wrong elevator, then wrong tower). The room itself was clean and basic; it did not feel like a 4 star hotel room; no refrigerator and dated interior. I favour the location of the hotel as it is close to shopping, great restaurants and close to the entertainment and fashion district but I will debate booking here again soon.
June 4, 2014
Rated 1 out of 5 by higgsboson56 This hotel has hot rooms, hot elevators and hot hallways
If you like hot and uncomfortable rooms, elevators and hallways, this is the hotel for you...
June 30, 2014
Rated 3 out of 5 by Frenz dissapointing room temp
I did not sleep during my 1 night stay due to the air climate control (new update?) as the room never got below 80 degrees.
September 5, 2013
Rated 4 out of 5 by Miky17 A very good hotel in the perfect location
This hotel is a very good hotel providing all necessary needs. The best about it is its location. The sevice was very nice.
July 29, 2012
Rated 4 out of 5 by Steve CHECK IN WAS GREAT
I just want to thank Semir for making my check-in seamless considering the condistions under which i arrived.
March 11, 2013
Rated 3 out of 5 by Cris8 Adequate
The room had limited amenities.
The wait for a fridge was long.
There was a 20$ charge for it.
August 19, 2013