Rated 4 out of 5 by Kuma Great location
We stayed in a renovated room which was a little small, but this is NYC! The room was clean and comfortable. The only drawback was the cleaning service never washed the glasses so that is why 3 stars for that. Otherwise a nice place to stay in the theater district.
July 14, 2012
Rated 5 out of 5 by BonPam Great Hotel
We stayed at this hotel for 3 nights and quite enjoyed our visit. The location was wonderful, the conceirge was very helpful and the room was very clean. Loved the all white bedding and white bathroom. Proves that the room is clean. Would definetly stay here again.
October 3, 2012
Rated 5 out of 5 by Tonyjan1996 Overnight Stay
Everything was perfect. From location, to room service . Our king size bed was so comfortable to sleep on. Taking a taxi right outside our hotel was so convenient. When we come to N.Y. we always stay at the Sheridan. This is our 8th overnight. As always, EXCELLENT
April 15, 2013
Rated 4 out of 5 by Don1962 The refurbishment is well done
Overall, the refurbishment is very well done. The colors, materials, beds and other amenities are excellent. My only criticism is the water flow in the shower. I understand the need for water conservation, but these showers are "barely flow" rather than slow flow.
June 25, 2012
Rated 3 out of 5 by 20Traveler12 Not completely satisfied
Hotel is in a great location and staff is well mannered and professional. Beds and pillows were very comfortable. Rooms and bathrooms are a bit small and bathrooms need more cleanliness. During my stay, I had to switch rooms and both bathrooms were not very clean.
October 25, 2012
Rated 3 out of 5 by peppy I would not recommend this hotel
Digital TV did not work.
There is no coffee bar in the afternoon.
Came back from tour bus ,asked for coffee
and they said go down the st to Starbucks.
Restaurant is only by level of ordering. Can not get an
egg or toast. If your a diabetic do not go
to this hotel.
November 22, 2012
Rated 3 out of 5 by ChgoPlatinumTom Stay for the location, not platinum benefits
The location is obviously great but don't expect to feel special as a platinum guest - staff are looking to register the person behind you and room service, repair, etc takes longer cause of enormity of hotel and number of guests . Platinum breakfast isn't hearty
June 10, 2012
Rated 5 out of 5 by Rvkplat Outstanding Customer Service
I stay at this hotel monthly and I keep returning because of the outstanding customer service. Chelsea and Brittany really care about the service provided to guests. I feel as if I am returning home each visit. The renovations have made a great hotel even better!
September 16, 2012
Rated 4 out of 5 by Torts Just great.
The location is wonderful. One block from the subway and in the middle of everything. The staff at checkin were great, and our maid left us extra of everything. Just clean and professional. We had a child with us to and she enjoyed every minute. Would stay again.
July 9, 2012
Rated 5 out of 5 by Thaigrl Perfect Hotel & location
The hotel was walking distance from major attractions and the subway. The staff was very helpful & friendly. The newly renovated room was update with the most modern features to include decor. I would definitely recommend to a friend and stay again in the future.
October 12, 2012
Rated 5 out of 5 by Louis88 Great stay!
Check-in staff was absolutely amazing. Very good room size for Times Square. Club lounge very practical with friendly staff.
Coat check room very expansive (not operated by hotel...) and not able to access your car to store your luggages...
May 21, 2013
Rated 4 out of 5 by toonage Good hotel with great location
Hotel was a great stay and central to everything we wanted to see. Only problem was that conversations from staff and other guests in the hallways was really loud in our room. Hotel was great, staff super nice and friendly and overall really positive expereince.
February 26, 2013
Rated 5 out of 5 by Storebuilder Time Square was great
Loved being there. My room had pretty thin walls as I could hear the neighbors on there phones, talking in their room or in the hallway late in the evening. That would be the only place of improvement. Staff was great. Breakfast was great. Really enjoyed my stay
October 22, 2012
Rated 2 out of 5 by EAMII This hotel has a great location but dissapoints
The staff and the hotel were not up to the task of handling the crowd created by the holidays and conventions. I am starwood platinum and while the staff attempted to be accomodating I was not treated very well. Our room was onthe club floor but it was dirty upon check-in including remnants from a previous guest in the toliet...gross. Upon complaining the cleaning problems were resolved and we were told our 12,000 points would be returned to our account and we would be upgraded to a better room the next day. The day crew indicated my account had been credited for 5,000 points and we were offered a change of room but it was hardly the upgrade we had anticipated for our troubles. In addition the elevators failed three times during or visit causing us 15-40 minutes delays to either access our room or exit the hotel. We appreciate the gesture of a bottle of wine and cheese plate but we would rather have enjoyed the guest room experience we have come to expect as a starwood platinum guest. Thank you for requesting our feedback.
December 5, 2012
Rated 5 out of 5 by Grrink always perfect!!
I stay at this hotel every month for work and it is always perfect, as are the staff, rooms, location everything!!
January 18, 2014
Rated 3 out of 5 by Doty The hotel staff is outstanding
Most of the staff here has been very helpful. Especially Matt and Christopher at the font desk; Joy in billing and Sharon which I'm not sure of her department but she has helped with our reservations. Some your front desk staff are a bit sharp not very helpful.
April 18, 2013
Rated 5 out of 5 by TravelBuff123 Wonderful Hotel
The Sheraton far exceeded our expectations! The hotel is lovely, rooms are comfy and clean, the staff was exceptional. We had a slight problem with our reservations at check in and they resolved it cheerfully and efficiently. I will definitely stay here again.
June 10, 2013
Rated 4 out of 5 by Peninsula Great Hotel
The room was cozy but extremely clean and comfortable. I have stayed in other hotels in NYC where the beds are to hard, the bed comfortable. Slept like a baby eery night. The staff is stellar and very attentive to our needs. Will stay again:)
October 30, 2013
Rated 5 out of 5 by culturevulture Great location, very good accommodations
The staff were all very friendly and efficient.
The only thing I would change is having at least one queen bed in the room, instead of doubles.
January 10, 2014
Rated 4 out of 5 by Mark7 some comments
A large comforter is not necessary in the summer time.It just gets in the way.The little radio on the nightstand was unusable(poor reception).Bathroom was very clean and nice.Staff was helpful and did a good job.The room even had a fairly good view of 7th Ave.
September 2, 2012
Rated 5 out of 5 by Tesss My stay at the Sheraton New York Times Square
My experience at the Sheraton New York Times Square exceeded all of my expectations. I thoroughly enjoyed my stay. The hotel is impeccable. The staff is very professional and extremely courteous. I will definitely return to this hotel at my next visit to NYC.
June 15, 2013
Rated 3 out of 5 by Ludvic Excellent location
Barman Business but not friendly at least with us
Room we arrive late (midnight) but were told we were upgraded which wasn't true so why to tell us
We were on 6th floor and it was very noisy during the week-end late night and early morning due to young group.
May 10, 2013
Rated 3 out of 5 by Dudley Good location; small room
The hotel is well situated, close to many museums, shopping and landmarks.
Our room, two double beds, was quite cramped. The small desk by the window was almost unusable. My experience, if you are Gold Elite, is that you receive a larger room.
October 23, 2013
Rated 5 out of 5 by FamilyPerson Very Comfortable
Simple one night stay in the city with my family. Very clean, comfortable room. Friendly check in. Needed a restaurant recommendation and got a good selection from the concierge. Lots of "stuff" within walking distance. Will stay here again without question.
August 29, 2012
Rated 3 out of 5 by JRO23 Floor was dirty
I've stayed at this hotel before and thought it was great. But this visit was disappointing. Our hallway floor was very dirty - looked like it hadn't been vacuumed in days. Our room was clean enough, but not great. Location of this hotel is very convenient.
December 9, 2011
Rated 5 out of 5 by aroxie79 Love this Hotel!!
This is my 2nd. stay at your hotel. We loved the new upgrades in the decor and carpet! This hotel is classy and the staff is always so helpful and act very professional.I will only stay at the Sheraton New York Hotel when I visit N.Y.C. I Love your hotel!!!
October 24, 2012
Rated 5 out of 5 by november1109 Best hospitality ever!!!!
From our check in, the bar, housekeeping, concierge, to check out - you have the best staff ever!!!!!! Everyone was so friendly and profesional as well. As long as the Sheraton is in New York i have a place to stay..................best hands down!!!!
September 10, 2013
Rated 5 out of 5 by Romefran The hotel was amazing!!
I would highly recommend this hotel to anyone! It was perfectly located right in midtown NYC, close walking distance to all the main attractions. Hotel staff was very helpful in helping us with our needs.
December 10, 2013
Rated 4 out of 5 by SGarts Great Conference Hotel
I stayed here as an overflow from a conference down the street. I was surprised at the low rate (a conference perk) and pleased with the cleanliness of the freshly updated room. The only complaint I had was the room was a bit small, but hey, it's New York!
March 7, 2012
Rated 5 out of 5 by Lauren31 Beautiful hotel great location!
I originally booked the hotel in hopes it was clean and a decent location since I was traveling with my 11 yr old daughter. It exceeded every expectation! The rooms were clean, new and a nice size. Above all the location was the best, we walked everywhere!
October 24, 2012