Rated 4 out of 5 by Bobby69 Luke, the Manager is awesome!!
Luke really helped me out when I had a minor problem.I really appreciated his assistance.Thanks again !!
December 1, 2012
Rated 4 out of 5 by mfuzz very convenient location
Access to washroom from conference/meeting rms was difficult. Got worse when one was taken out of order.
September 29, 2012
Rated 5 out of 5 by SSConsultant Great Hotel! Amazing Staff!
This hotel has a been a great home away from home! The staff really makes you feel welcome and at home!
April 8, 2013
Rated 2 out of 5 by centronlab BNB / Hot Yub > Sauna room
The Brand new BNB is a joke !!
The jets of Hot tub are so weak .
The sauna room never get hot enough .
February 12, 2013
Rated 2 out of 5 by janet232 hotel needs some soundproofing
loud hotel, you can here street noise very well; a/c heat never moved off 20 C whatever i set it at.
September 19, 2013
Rated 5 out of 5 by Dot99 Great staff
Great stay> helpful front desk (Tammy) went above and beyond to get us a suitable room
December 29, 2012
Rated 4 out of 5 by RoadWarrior007 Close to many of city's attractions
Excellent location and close to many of city's attractions and extremely courteous and helpful staff
August 6, 2013
Rated 1 out of 5 by Travler303 SPG Low customer service
Customer service needs to improve and have flexibility with date changes
January 24, 2014
Rated 1 out of 5 by Tarnished Dismal
Had booked a King room for our wedding anniversary (Jan 14th). Upon checking into the room found that "every" wooden surface was scratched/checked and on the telephone table someone's initials had been carved into the top. After taking a strol about the downtown core returned to the room to find water leaking from the ceiling. The corner chair, wall, carpet and electrical plugs were saturated. Drywall was falling from the ceiling due to the leak. The front desk was contacted and advised that a porter would attend with keys to another room. After waiting 15 - 20 minutes again contacted the front desk as we had a dinner reservation within the half hour. A porter did subsequently attend passing me the keys at the door advising if I didn't like the replacement room to again contact the front desk. There was no offer to assist with luggage nor check the substitute room. He sauntered off down the hall, thanks. Upon checking the substitute room I found it to be a double Queen, how romantic for my anniversary. I did not again contact the front desk as noted prior we had dinner reservations. Do I feel like a preferred quest, I think not. The rooms I refer to are #1089 and #1079, with pictures to verify if you must.
January 19, 2014
Rated 2 out of 5 by kmm65 April 2013
Heat in room doesn't work. TV signal very poor. Internet connection is expensive and not very good.
April 13, 2013
Rated 3 out of 5 Carnival Weekend
I think they were a little too strict about who comes in and out of the lobby. Yellow wrist bands.
August 7, 2013
Rated 3 out of 5 by TyGJ Ty GJ
Carpets in the room were very dirty!!!
There was no heat in the room but a heater was provided.
October 10, 2013
Rated 5 out of 5 by Turbose Never disappoints
Check in staff can be a little patronizing
Breakfast buffet pricey at $27
April 13, 2013
Rated 5 out of 5 by MaryLou excellent customer service
Brian, who checked us in, made us feel very special and welcome. He anticipated all of our needs.
September 4, 2012
Rated 1 out of 5 by Torontotiredtraveller Sheraton Centre Toronto
Required 8 calls (70 mins) to get a room change as room was wrong bed configuration and not clean
January 27, 2013
Rated 4 out of 5 Pool
Pool was dirty, need some staff to clean the pool. Lots of hair balls on the bottom of the pool.
August 15, 2012
Rated 4 out of 5 by Kim44 This hotel is luxurious
I enjoyed my stay at your luxurious location. The lobby is very inviting. Our room was perfect.
October 22, 2012
Rated 5 out of 5 by Jchang3 Great location
Staff are very nice, great location to all shops and restaurants and entertainment.
December 16, 2013
Rated 5 out of 5 by wowo Restaurant Choices
New restaurant off lobby, other restaurants within the hotel that eliminate the need to leave.
May 21, 2013
Rated 4 out of 5 by Herky67 Good Location
Conveniently located for the tradeshow I was attending. Good food options at hotel and nearby.
January 15, 2013
Rated 5 out of 5 by williemcjc SHERATON - HOTEL LIKE HOME
1. WATER CLOSETS SHOULD BE EQUIPPED WITH SPAY WASHERS.
2. ROOM REFRIGERATORS ARE RECOMMENDED.
November 10, 2012
Rated 5 out of 5 by KRJ12 Enjoyed by 1st stay at this hotel!
As a 1st stay at this hotel, it was great. Will book my future stays here when in Toronto.
October 10, 2013
Rated 2 out of 5 by MrSomeone45 average
rooms are getting old and you should invest in renovations... too expensive for what you get
January 30, 2013
Rated 2 out of 5 by Shock No visitors
Very unhappy about this. This was traumatizing. People I planned on seeing i could not see.
August 9, 2013
Rated 5 out of 5 by Ike2945 Hotel has great service and facilities
This is one of the two best hotels I ever stayed in and it has great features indeed
November 24, 2013
Rated 5 out of 5 Hotel has the best staff and location
This hotel is great for business / family / theater / dinning / shopping.
January 1, 2014
Rated 4 out of 5 by RandyW Birthday weekend
Had a great time. Walked to most attractions, shopping, restaurants and the theater.
October 29, 2013
Rated 5 out of 5 by Monzie101 Best stay ever
Loved the hotel and the staff were so friendly. Thank you for making this a great stay.
November 13, 2012
Rated 3 out of 5 by jscott01 Underwhelming
Beds were uncomfortable.
Room was okay.
Restaurants were okay, but service was poor.
April 8, 2013
Rated 2 out of 5 by Paulu Leaking ceiling at 2 A.M. & unexplained charge!
We stayed at the Sheraton on Queens in downtown Toronto August 1-3 (2 nights) 2012, as part of a Mirvish entertaiment package that included hotel, theatre tickets and restaurant vouchers. All went well until 2:00 A.M. our first night when water came leaking from a crack in the ceiling right onto our bed (onto my face, in fact!).. We had to pack up our things and move rooms to another floor. Needless to say, our sleep was severely interrupted! But we accepted the siutation in good humour, and were asked to talk to the desk next day. We did so, and as compensation were promised that the $50/night room upgrade charges would be waived for both nights of our stay, as well as a $100 credit toward our next stay. We accepted this as fair, and when we checked out on Aug. 3, it was confirmed that there were no outstanding charges owing on our bill. We also received an email apologizing for our troubled first night. Much to my surprise, my credit card statement in September had a charge of $145.77 from Sheraton dated Aug. 8, 5 days after checkout! In the weeks since then , I have not been able to receive a satisfactory or detailed explantion from Sheraton for this charge, despite emailing to two employees.
September 24, 2012