Rated 3 out of 5 by ChgoPlatinumTom Stay for the location, not platinum benefits
The location is obviously great but don't expect to feel special as a platinum guest - staff are looking to register the person behind you and room service, repair, etc takes longer cause of enormity of hotel and number of guests . Platinum breakfast isn't hearty
June 10, 2012
Rated 5 out of 5 by Rvkplat Outstanding Customer Service
I stay at this hotel monthly and I keep returning because of the outstanding customer service. Chelsea and Brittany really care about the service provided to guests. I feel as if I am returning home each visit. The renovations have made a great hotel even better!
September 16, 2012
Rated 4 out of 5 by MLMesa Excelent location, facilities are very good for the price
The hotel is great, convenient, its location is ideal for visiting the sights of Manhattan. The rooms are good enough, but a bit small when there are more than two people. Very friendly staff. I recommend it. I'll be back
January 3, 2014
Rated 5 out of 5 by Louis88 Great stay!
Check-in staff was absolutely amazing. Very good room size for Times Square. Club lounge very practical with friendly staff.
Coat check room very expansive (not operated by hotel...) and not able to access your car to store your luggages...
May 21, 2013
Rated 4 out of 5 by toonage Good hotel with great location
Hotel was a great stay and central to everything we wanted to see. Only problem was that conversations from staff and other guests in the hallways was really loud in our room. Hotel was great, staff super nice and friendly and overall really positive expereince.
February 26, 2013
Rated 2 out of 5 by EAMII This hotel has a great location but dissapoints
The staff and the hotel were not up to the task of handling the crowd created by the holidays and conventions. I am starwood platinum and while the staff attempted to be accomodating I was not treated very well. Our room was onthe club floor but it was dirty upon check-in including remnants from a previous guest in the toliet...gross. Upon complaining the cleaning problems were resolved and we were told our 12,000 points would be returned to our account and we would be upgraded to a better room the next day. The day crew indicated my account had been credited for 5,000 points and we were offered a change of room but it was hardly the upgrade we had anticipated for our troubles. In addition the elevators failed three times during or visit causing us 15-40 minutes delays to either access our room or exit the hotel. We appreciate the gesture of a bottle of wine and cheese plate but we would rather have enjoyed the guest room experience we have come to expect as a starwood platinum guest. Thank you for requesting our feedback.
December 5, 2012
Rated 5 out of 5 by Storebuilder Time Square was great
Loved being there. My room had pretty thin walls as I could hear the neighbors on there phones, talking in their room or in the hallway late in the evening. That would be the only place of improvement. Staff was great. Breakfast was great. Really enjoyed my stay
October 22, 2012
Rated 5 out of 5 by bomo great hotel in nyc
the greatest hotel in nyc
March 5, 2014
Rated 3 out of 5 by Doty The hotel staff is outstanding
Most of the staff here has been very helpful. Especially Matt and Christopher at the font desk; Joy in billing and Sharon which I'm not sure of her department but she has helped with our reservations. Some your front desk staff are a bit sharp not very helpful.
April 18, 2013
Rated 4 out of 5 by dcf3139 club lounge
snack selections in the club lounge were very limited during evening hors d’oeuvres
February 24, 2014
Rated 5 out of 5 by TravelBuff123 Wonderful Hotel
The Sheraton far exceeded our expectations! The hotel is lovely, rooms are comfy and clean, the staff was exceptional. We had a slight problem with our reservations at check in and they resolved it cheerfully and efficiently. I will definitely stay here again.
June 10, 2013
Rated 4 out of 5 by LRTG Good stay at Sheraton on 7th Ave.
Check in was easy--I was able to get into the quicker SPG line. Otherwise, it was a long line and not moving quickly. Room was fine--bathroom was basically clean, but is already showing signs of aging after the recent big renovation.
December 16, 2013
Rated 4 out of 5 by Mark7 some comments
A large comforter is not necessary in the summer time.It just gets in the way.The little radio on the nightstand was unusable(poor reception).Bathroom was very clean and nice.Staff was helpful and did a good job.The room even had a fairly good view of 7th Ave.
September 2, 2012
Rated 5 out of 5 by Tesss My stay at the Sheraton New York Times Square
My experience at the Sheraton New York Times Square exceeded all of my expectations. I thoroughly enjoyed my stay. The hotel is impeccable. The staff is very professional and extremely courteous. I will definitely return to this hotel at my next visit to NYC.
June 15, 2013
Rated 3 out of 5 by Ludvic Excellent location
Barman Business but not friendly at least with us
Room we arrive late (midnight) but were told we were upgraded which wasn't true so why to tell us
We were on 6th floor and it was very noisy during the week-end late night and early morning due to young group.
May 10, 2013
Rated 5 out of 5 by FamilyPerson Very Comfortable
Simple one night stay in the city with my family. Very clean, comfortable room. Friendly check in. Needed a restaurant recommendation and got a good selection from the concierge. Lots of "stuff" within walking distance. Will stay here again without question.
August 29, 2012
Rated 3 out of 5 by JRO23 Floor was dirty
I've stayed at this hotel before and thought it was great. But this visit was disappointing. Our hallway floor was very dirty - looked like it hadn't been vacuumed in days. Our room was clean enough, but not great. Location of this hotel is very convenient.
December 9, 2011
Rated 5 out of 5 by aroxie79 Love this Hotel!!
This is my 2nd. stay at your hotel. We loved the new upgrades in the decor and carpet! This hotel is classy and the staff is always so helpful and act very professional.I will only stay at the Sheraton New York Hotel when I visit N.Y.C. I Love your hotel!!!
October 24, 2012
Rated 4 out of 5 by SGarts Great Conference Hotel
I stayed here as an overflow from a conference down the street. I was surprised at the low rate (a conference perk) and pleased with the cleanliness of the freshly updated room. The only complaint I had was the room was a bit small, but hey, it's New York!
March 7, 2012
Rated 5 out of 5 by Lauren31 Beautiful hotel great location!
I originally booked the hotel in hopes it was clean and a decent location since I was traveling with my 11 yr old daughter. It exceeded every expectation! The rooms were clean, new and a nice size. Above all the location was the best, we walked everywhere!
October 24, 2012
Rated 5 out of 5 by Cheryl4 Great Location
We have stayed here 3 times and are never disappointed. The staff is very helpful, with quick check-in. The location though is the best. It's within walking distance of Times Square, Central Park, Rockefeller Center and 5th Avenue. Love this hotel in NY!!!
October 5, 2012
Rated 4 out of 5 by DrJoe Overall one of my favorite places to stay in New York City
Whenever I stay here I reserve a Club Level room. This time I was disappointed in the food they offered in the lounge. In the past there was a nicer assortment of snacks. Same with the continental breakfast. Need to step that up to what it was in the past.
October 22, 2012
Rated 5 out of 5 by LESJOB2 This is a great place to stay
Our room was great and the hotel location is great, near everything. All the main things to see in the city at this time of the year within 4 to 6 blocks. Only had to take the subway to 911 memo. Thanks for making our holiday visit to the Big Apple great.
December 27, 2012
Rated 3 out of 5 by Rose Wonderful location
Newly renovated...but still cramped small rooms but this is NYC. But the location...can't be beat. Blocks from Penn Station/MSG, subway line at the corner, quick walk to Rockefeller Center, Radio City, great food everywhere and literally at Times Square.
May 4, 2013
Rated 4 out of 5 by Zachsmom43 This hotel needs to improve guest service
Very limited food and beverage facilities - bar service does not start until 3pm - food was marginal at best. Long lines to check in, check bags, concierge etc. I realize this is holiday season but level of service and staffing should be at max capacity.
December 10, 2012
Rated 5 out of 5 by november1109 Best hospitality ever!!!!
From our check in, the bar, housekeeping, concierge, to check out - you have the best staff ever!!!!!! Everyone was so friendly and profesional as well. As long as the Sheraton is in New York i have a place to stay..................best hands down!!!!
September 10, 2013
Rated 5 out of 5 by Lynn50 Perfect Stay
From the elegant and sophisticated entrance, to the friendly, knowledgable and helpful staff to the clean, polished and ultra-comfortable bed and room....it was a perfect stay. Excellent location in NYC. It was nice to come "home" at the end of the day.
June 10, 2013
Rated 4 out of 5 by anonymous2012 maid service was terrible.
The people associated with the hotel were very helpful and professional. However, the maid service was very poor. They never removed the garbage from the preious day . When they replaced the towels, they would remove four and only replace them with two.
May 24, 2012
Rated 4 out of 5 by AEJJL Excellent features
It is excellent located near one of the best zones of Manhattan, the staff attention is excellent from the front desk till the cleaners. the give you coffee machine in your room and 4 computers in the lobby for internet. It is sure that I am going back.
January 9, 2013
Rated 2 out of 5 by papadum Didn't feel like a Plat
Reception didn't ask my about choice of welcome amenity. Besides access to the lounge (and the breakfast is....absolutely basic), there's nothing worth staying for the sake as a Plat. Will try other chain next time if I need to stay in Time Square area.
February 11, 2013