シェラトン・センタートロントホテル

  • カナダ
  • M5H 2M9
  • オンタリオ,
  • トロント
  • 123 Queen Street West
  • マップ

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年齢条件ポリシー

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Rated 3.5 out of 5 by 1789 reviewers.
Rated 5 out of 5 by Enjoyed by 1st stay at this hotel! As a 1st stay at this hotel, it was great. Will book my future stays here when in Toronto. October 10, 2013
Rated 4 out of 5 by the staff are very great people Good location and friendly staff. The only bad thing is the internet is not free. March 1, 2014
Rated 4 out of 5 by Downtown Toronto Good. Comfortable bed, fast elevator May 15, 2014
Rated 4 out of 5 by Some highs and some lows Tough call this review as the hotel had some moments of excellence and others of very average. The highs were as usual with SPG hotels, sleep comfort and bed. However when some joker lets off the fire alarm at 02:30 in morning and you evacuate the bed comfort gets ruined with broken sleep. The evacuation was efficient though I don't like the stand by your beds message when you are told fire maybe 3 floors lower. I made my excuses and left. Club lounge has some excellent staff. The breakfast is not worth the difference in room rate. Evening complimentary horrs d'hoevres were fine. Small improvements were suggested to staff but the ' we have always done it like this ' seems to be stock answer. the guest liaison staff ( Anita) went well out of her way to help sort some issues out. They were not big but again it seemed jobs worth rules stopped enjoyment. What amazes me was clientel who did everything they could to bend rules. Stuffing muffins in their bags, loading up with 10 bottles of water Some very rude people around. Hotel make up changed a lot over weekend. Business folks during the week. Freeloaders at weekend. Oh well. So yes I will come back, yes hotel is ideally located for bay street business, staff ( with exception of front desk) are friendly and have time for you. Rooms are a little tired, bathroom could be a bit spruced up. These n.american tubs are no good for a bath so why not dispense and have a good power shower ? Wi-fi as part of package is essential as outside costs would be silly nowadays. So the incosistencies are i guess why this hotel that should be scoring 4.5 to 5 is failing to reach 4.0 July 26, 2014
Rated 5 out of 5 by Best stay ever Loved the hotel and the staff were so friendly. Thank you for making this a great stay. November 13, 2012
Rated 4 out of 5 by great stay as always great stay!! staff helpful and attentive April 29, 2014
Rated 2 out of 5 by Leaking ceiling at 2 A.M. & unexplained charge! We stayed at the Sheraton on Queens in downtown Toronto August 1-3 (2 nights) 2012, as part of a Mirvish entertaiment package that included hotel, theatre tickets and restaurant vouchers. All went well until 2:00 A.M. our first night when water came leaking from a crack in the ceiling right onto our bed (onto my face, in fact!).. We had to pack up our things and move rooms to another floor. Needless to say, our sleep was severely interrupted! But we accepted the siutation in good humour, and were asked to talk to the desk next day. We did so, and as compensation were promised that the $50/night room upgrade charges would be waived for both nights of our stay, as well as a $100 credit toward our next stay. We accepted this as fair, and when we checked out on Aug. 3, it was confirmed that there were no outstanding charges owing on our bill. We also received an email apologizing for our troubled first night. Much to my surprise, my credit card statement in September had a charge of $145.77 from Sheraton dated Aug. 8, 5 days after checkout! In the weeks since then , I have not been able to receive a satisfactory or detailed explantion from Sheraton for this charge, despite emailing to two employees. September 24, 2012
Rated 3 out of 5 by Underwhelming Beds were uncomfortable. Room was okay. Restaurants were okay, but service was poor. April 8, 2013
Rated 4 out of 5 by Great Location Overall, my stay was good. It has great location that is central to almost everything. October 23, 2012
Rated 2 out of 5 by beaten up rooms. Initial room had the window open to mask the smell. Everything is tired and run down. March 29, 2013
Rated 5 out of 5 by Hotel has great service and facilities This is one of the two best hotels I ever stayed in and it has great features indeed November 24, 2013
Rated 5 out of 5 by Great location Staff are very nice, great location to all shops and restaurants and entertainment. December 16, 2013
Rated 4 out of 5 by Birthday weekend Had a great time. Walked to most attractions, shopping, restaurants and the theater. October 29, 2013
Rated 4 out of 5 by Solid & Professional The Sheraton Centre is an older hotel but well-run with very good customer service. January 11, 2013
Rated 5 out of 5 by This hotel always meets our needs We've always been received by pleasant staff who are very accommodating! Thank you! March 12, 2013
Rated 5 out of 5 by Great Hotel, Great Location One of the best properties in Toronto! Great Executive lounge on 43rd, great staff! August 18, 2012
Rated 4 out of 5 by Great hotel just need to adjust noise There were lots of noise at night, a banging sound that preventing me sleeping February 4, 2014
Rated 4 out of 5 by Clean and Comfortable and Close to Everything Clean and Comfortable and Close to Everything April 30, 2014
Rated 5 out of 5 by Toronto Nice Hotel, Very Nice Staff May 15, 2014
Rated 4 out of 5 by Very nice hotel The staff are very courteous and my room was very spacious and quiet. Thank you! December 12, 2012
Rated 1 out of 5 this hotel has few room features The room lack any refrigeration for guest purchases and is very basic in offering June 16, 2013
Rated 4 out of 5 by excellent sevice we stayed here 2 times. good recognition for platinum spg status. excellent staff August 17, 2012
Rated 2 out of 5 by Room too hot; problem with rate The temperature in this room (south tower) did not go below 24C while we were there, although I set the thermostat at 18.5 (the lowest setting) and the noisy fan ran constantly. It was very uncomfortable for sleeping. I am not the first to identify this problem, as I have since learned on TripAdvisor. I have stayed at this location many times, but always on the Nathan Phillips Square side and did not have this problem. I booked a special rate promoted by SPG and as I expected there to be four in our party, paid $20 extra for each extra guest. One of us could not get away in the end, so there were only three of us. I mentioned this at check-in, but was told that the rate could not be changed. Why not? If the extra charge is to account for extra towels, tea, coffee, cups, water bottles, etc. then I should not have been charged, as there were only three of us. AND the room came with only 3 towels, two coffee filters, two tea bags and two coffee cups, so it was a good thing that there were only three of us, one coffee drinker and one tea drinker. Next time I will book for only two people and add any extra people on at check-in. It was obvious that underneath the bed had not been vacuumed in a long time. December 23, 2012
Rated 5 out of 5 by Close to Everything! Great hotel for downtown Toronto. EAsy access to shopping and business pleasure. November 15, 2013
Rated 4 out of 5 by A good conference venue Conference logistics were well managed May 5, 2014
Rated 2 out of 5 by Disappointed broken curtain, garbage in bathroom, previous guest's apple charger left in room January 31, 2013
Rated 4 out of 5 by Great staff Usual high standard of Sheraton hotel with excellent friendly and helpful staff. August 13, 2012
Rated 4 out of 5 by Sheraton, Toronto Very central, high standard in order of service, rooms, breakfest, fitness etc. October 16, 2012
Rated 2 out of 5 by A bad experience this time around mattress was broken, sheets were not properly done, vent in bathroom was noisy. November 24, 2012
Rated 1 out of 5 by Dismal Had booked a King room for our wedding anniversary (Jan 14th). Upon checking into the room found that "every" wooden surface was scratched/checked and on the telephone table someone's initials had been carved into the top. After taking a strol about the downtown core returned to the room to find water leaking from the ceiling. The corner chair, wall, carpet and electrical plugs were saturated. Drywall was falling from the ceiling due to the leak. The front desk was contacted and advised that a porter would attend with keys to another room. After waiting 15 - 20 minutes again contacted the front desk as we had a dinner reservation within the half hour. A porter did subsequently attend passing me the keys at the door advising if I didn't like the replacement room to again contact the front desk. There was no offer to assist with luggage nor check the substitute room. He sauntered off down the hall, thanks. Upon checking the substitute room I found it to be a double Queen, how romantic for my anniversary. I did not again contact the front desk as noted prior we had dinner reservations. Do I feel like a preferred quest, I think not. The rooms I refer to are #1089 and #1079, with pictures to verify if you must. January 19, 2014
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