Rated 4 out of 5 by anonymous2012 maid service was terrible.
The people associated with the hotel were very helpful and professional. However, the maid service was very poor. They never removed the garbage from the preious day . When they replaced the towels, they would remove four and only replace them with two.
May 24, 2012
Rated 4 out of 5 by AEJJL Excellent features
It is excellent located near one of the best zones of Manhattan, the staff attention is excellent from the front desk till the cleaners. the give you coffee machine in your room and 4 computers in the lobby for internet. It is sure that I am going back.
January 9, 2013
Rated 5 out of 5 by Lynn50 Perfect Stay
From the elegant and sophisticated entrance, to the friendly, knowledgable and helpful staff to the clean, polished and ultra-comfortable bed and room....it was a perfect stay. Excellent location in NYC. It was nice to come "home" at the end of the day.
June 10, 2013
Rated 3 out of 5 by BMR2 SI Times Square
The hotel is in a great location for the theater which is why we were in NY.
The only thing we have that is annoying is the sound proofing in the rooms (or lack thereof). Toilets flushing, people talking. It was hard to get a full night's sleep.
March 17, 2014
Rated 5 out of 5 by yibbett smiles for the sheraton
this hotel makes me smile. busy, busy midtown nyc location, but professionally relaxed interior lobby and public spaces. the staff is courteous and caring. starbucks coffee in the rooms! lovely linens.
will continue to stay here on my trips to nyc.
January 16, 2013
Rated 4 out of 5 by Ajo56 Wonderful staff
I stayed at your hotel last week when my flight back home was cancelled due to weather. I was so impressed with the friendliness and helpfulness of the staff from check in, to meals to check out. Thank you for making a stressful situation so wonderful.
August 13, 2012
Rated 4 out of 5 by tonyw1 Excellent hotel central to everything
Having stayed here before I was always impressed by the location, it's a busy hotel and you don't get the attenTion with bags etc but the hotel itself is very comfortable and the rooms are modern.
Club is first class and serves an excellenT breakfast.
August 31, 2012
Rated 4 out of 5 by Michael6103 This hotel was nearly perfect
Fantastic location - it is a small stroll up to Central Park and a brief walk to the heart of times Square - with plenty to see in between - and all those deli's, pastry shops and pizza places!!! you'll want and need to walk <smiles> the room size was larger than I expected, with a full bath, table with two chairs, awesome flat screen TV, but who really goes to NYC to watch TV?? plenty of room for one and enough for two ( I had the traditional king room) very clean, and the cleaning staff were extremely friendly and helpful. One of the best nights sleep too on a great bed. The Sheraton is my new favorite place to stay when in NYC and is very reasonably priced - close to the subway too (N/R lines) - but shop around and you'll come back to reserve here and NOT by one of those "discount" websites but direct worked far better - This hotel should be booked solid every night! P.S. I was NOT paid to write this recommendation... I did my homework and I am very fussy and a perfectionist - Thank you for providing a great hotel in a great city
September 10, 2012
Rated 4 out of 5 by HrC3 The hotel was really comfortable
My wife and accompanying friends were pleased with the hotel accommodations, especially the Starbucks coffee in our rooms. The location is great - close enough to midtown, yet far away from congestion. The food is pretty good also. Try the quesadillas.
May 29, 2013
Rated 2 out of 5 by kos2014 have stayed in the past; would not stay again
I am a Platinum member. So many usual amenities (robe, water, potential upgrade, serious delay in getting my laundry picked up, etc. were woefully lacking on this stay. Response to the above problems was very slow, and in some case, non responsive.
February 20, 2014
Rated 5 out of 5 by november1109 Best hospitality ever!!!!
From our check in, the bar, housekeeping, concierge, to check out - you have the best staff ever!!!!!! Everyone was so friendly and profesional as well. As long as the Sheraton is in New York i have a place to stay..................best hands down!!!!
September 10, 2013
Rated 4 out of 5 by CMET Great location
We really enjoyed our stay in NY and this hotel was in a perfect location. We were able to walk to most sites or easily catch a cab with the help of the doorman. Rooms were very comfortable. The only issue we had was poor water pressure in the shower.
April 23, 2013
Rated 4 out of 5 by WineAdvisoryGroup Older Hotel But Still Fine
This hotel is comfortable and in a great location. They've put money into keeping it up, like the lobby area (open spaces), and good for people watching. While the rooms could use a facelift, still a fine option for NYC as it offers all the services.
April 3, 2013
Rated 4 out of 5 by Izzie An amazing hotel
I found the staff to be very courteous and helpful. The rooms were clean, the views were amazing and the upgrade to the Concierge Level was well worth the $50/day extra.
The hotel is very well located and most areas of the city are withi easy reach.
June 26, 2012
Rated 4 out of 5 by ATLbusinesstraveler3333 Good location for tourists.
Hotel and room were clean and quiet enough to sleep through city life. A lot of tourists and convention guests can make it busy. One annoying thing is that the hotel charges everyone (including hotel guests) $4 to store each piece of luggage.
March 21, 2014
Rated 5 out of 5 by Rsierra Great location, outstanding staff
I stayed at this hotel just for a couple of nights, I asked the concierge for a recommendation for a restaurant where I could bring clients, they were spot on to my needs, overall the staff made everything possible to make my stay a pleasurable one.
December 4, 2012
Rated 4 out of 5 by AnneM55 heating/airconditioning
This hotel has an excellent location and very friendly staff. The only minus point concerns the heating/airconditioning. Meeting rooms were sometimes freezing cold and our room could not go below 18.5 degr Celsius and was too warm at night.
March 31, 2014
Rated 4 out of 5 by Katharine Reasonable price and close to attractions
The thing I like about this hotel is that it is reasonably priced, close to NYC attractions in Midtown, and is clean and comfortable. I would compare it to the Midtown Hilton in terms of comfort, amenities, and accessibility... just a better price!
November 25, 2013
Rated 5 out of 5 by Denise21 Sheraton NY Times Square is Awesome !!
I had an awesome time staying at the Sheraton NY Times Square this past weekend. It's in a great location and the rooms are great- very comfy beds. The staff is very friendly, helpful, and made ever effort to meet all my needs. One word- AWESOME !!
May 20, 2013
Rated 4 out of 5 by Jbg75 Very nice hotel
Very nice hotel in a very good location. It is VFM. However the only thing I would say that breakfast on club lounge should be much better because I am used in European club lounges and breakfast is far better than what was offered in this property
March 4, 2013
Rated 4 out of 5 by NM33 Welcoming and Staff helpful
Customer service was very gracious enough to send me wine and cheese. It was a welcome surprise and greatly appreciated for my stay at the hotel. I had trouble with opening the wine and a gentlemen in housekeeping was kind enough to open it for me.
October 9, 2012
Rated 5 out of 5 by Fluffyiness Great location!
Hotel is clean & comfortable. My only complaint is that my reservation specified a room with 2 double beds. The beds in our room were NOT double beds, they were super singles.
June 24, 2014
Rated 4 out of 5 by Papa1965 Great Central Location
Just want to stay this is one of my favourite SPG properties in NYC - great location and the Sheraton Time Square have some of the friendliest staff I have ever met, even the staff in the coffee shop can't do enough for you.
Cant wait to go back!
January 18, 2014
Rated 5 out of 5 by Krippi35 Can I bring the bed home with me?
This is the most comfortable bed I've ever slept in! The room was a bit small, but very clean. We had problems with the toilet not flushing, but spoke with a building engineer who was able to fix it in a timely manner. Staff was very professional!
August 7, 2012
Rated 4 out of 5 by travelgirl23 big room, great location
the room is larger than many in Manhattan.
It includes a sofa/daybed that an extra person could sleep on and a large desk/dresser unit.
The location is just 3 blocks from many subway stations and easy walking distance to Times Square and theaters.
October 12, 2012
Rated 5 out of 5 by Nana246 Nice place to stay in NYC
Quick car valet and fast check in. Efficient and friendly staff to meet your needs. Elevators very fast and never a wait. Very comfortable bed and pillows. Great location for walking to theater, Lincoln Center, Moma and 5th ave. Enjoyed our stay.
October 15, 2012
Rated 4 out of 5 by talmakku location location location
I stay at this hotel once a month. Fantastic hotel with a Great location and very good staff both at reception as well as club lounge.
My only negative comment is the club lounge no longer has fresh fruits for breakfast. Bring them back please !
September 10, 2012
Rated 5 out of 5 by Duckie3 Great hotel and service
Excellent location, excellent hospitality and service. Thanks to Mr. J. Lomitola and Ms. E. Turkewitz for their professional and courteous help. This was not our first visit and we look forward to come again soon!
May 22, 2014
Rated 4 out of 5 by coast2coastpaul Hotel needs check-in help
Everything was more than satisfactory, including staff responsiveness to a room change request. BUT the checkin process was slow, and under staffed on a busy Saturday there were only 2 checkin staff for many people
May 20, 2014
Rated 4 out of 5 by Annz Pillowcases and towels
Pillowcases and towels had a sour smell, similar to what I've experienced in cheaper hotels. It was very off-putting, as I had to go through quite a few to find some that smelled fresh. Maybe your laundry should consider changing its detergent.
August 26, 2012