Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • États-Unis
  • Carte

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Rated 3.7 out of 5 by 2243 reviewers.
Rated 4 out of 5 by Great Hotel The room was cozy but extremely clean and comfortable. I have stayed in other hotels in NYC where the beds are to hard, the bed comfortable. Slept like a baby eery night. The staff is stellar and very attentive to our needs. Will stay again:) October 30, 2013
Rated 4 out of 5 by Holiday Visit Very convenient hotel, but the hotel was overwhelmed by the pre-Christmas traffic. Unfortunately, the Club Lounge and the lobby were a mob scene. Everything else went fine. We would be happy to stay there again, but not during the holidays. December 24, 2013
Rated 3 out of 5 by Overcharges Disappointing. Twice I ordered room service and both times the prices charged on the bill were MORE than the in room menu. Overcharges ranged from $1 to $2 per item. The first room service delivery was on time. The second was 15 minutes late. June 25, 2012
Rated 2 out of 5 by Director The service was much under expected for the normal Sheraton standard I know. The staff in the reception seemed like they didn't care about customors and made a lot of mistakes. Very unprofessional. The cleaning of the room was not satisfying. December 4, 2012
Rated 4 out of 5 by Great Location Was thrilled to have access to so many subways nearby, We had to go to Brooklyn for a wedding and it was easy. Business center was small. In room Internet cost seems ridiculous when you are already paying more than $00 per night for a room. July 26, 2012
Rated 4 out of 5 by Fantastic Front desk Manager I had a terrible experience upon check in which was resolved within an hour by Meredith the Front desk Manager. Excellent stay after she resolved problem.. Sheraton is lucky to have someone like that who really cared! Definitley coming back! December 11, 2012
Rated 5 out of 5 by Hotel Staff so helpful A special thank you to Jade who was working on the reception desk during the big Saturday snow storm. She was instrumental in relieving the stress of whether to check out or proceed to the airport by providing us with reservation options. December 16, 2013
Rated 4 out of 5 by Fabulous Location The most outstanding feature of the Hotel is it's location - particularly if you are a first time visitor to New York. The rooms are a little small but quaint - staff are friendly and try to be of assistance. Room Service is reasonably good August 20, 2013
Rated 2 out of 5 by Great Location; poor service Check-in took forever (even as a Platinum member) - elevators took even longer - each time. Bathroom was really cramped, even by NYC standards. Conscierge level was nice (service, food, etc..) Other than the location, I wouldn't recommend June 18, 2012
Rated 5 out of 5 by Beautiful Hotel The hotel was very lavish and a in a great location. The entrance was very posh and the rooms were very nice. The beds were incredible and extremely comfortable. I would highly recommend this hotel and most certainly stay another time. January 20, 2014
Rated 5 out of 5 by Very clean and comfortable We just spent 8 nights here and it was very good. We had the club room which was awesome. Staff very helpful when airport misplaced our luggage. Every one very friendly. Superior rooms very nice and quiet. April 12, 2014
Rated 5 out of 5 by Great hotel and excellent customer service The Sheraton Times Square hotel is in an excellent location. The rooms are comfortable, clean, and the staff exceptional. The staff at the hotel went out of their way to be friendly and took extra steps to help this business traveler out. June 22, 2013
Rated 3 out of 5 by Not my favorite Sheraton This hotel is not the best Sheraton around. The rooms are small, the staff is unfriendly, the maids failed to bring enough towels, even after we requested additional towels, our toilet didn't work properly and there was a bug in the room. July 9, 2012
Rated 2 out of 5 by COLD WATER Was given a handicapped room when reservation was guaranteed for a king. Room was clean but queen bed. Cold water in the shower and sink. Place looks very nice but isn't. Will choose other Starwood properties on my upcoming visits to NYC. August 17, 2012
Rated 5 out of 5 by Hotel was perfect for our family Sheraton Times Square had a courteous staff, convenient location, clean accommodations and they stowed our luggage while we enjoyed the sites before and after our check-in and check-out! April 28, 2014
Rated 5 out of 5 by Good location The only issue I had was a miscommunication in regards to our late check out as a SPG member.Housekeeping wanted us out to clean the room and even had a supervisor tell us it was time to check out. The 3:00 check out was in the computer. October 14, 2012
Rated 2 out of 5 by Less than ideal Small room. Construction and noise until 1AM just outside my window. Small fitness area, crowded and only available for an extra fee (with a room rate of nearly $400/d that was a bit much). Also: no free WiFi for that price. Poor value. November 14, 2012
Rated 5 out of 5 by Hotel is excellent! great overall hotel and location. my only wish would be a better tub in the room to soak in, besides that the room was fantastic May 26, 2014
Rated 2 out of 5 by Not a great Sheraton Rooms are very noisy, you can clearly hear guests/staff in the hallway. Room was not clean upon check-in. $10 fee to use the fitness center. Also, staff seemed pretty disengaged/didn't recognize SPG status almost at all. Rooms are tiny. May 7, 2013
Rated 5 out of 5 by Great Experience This was a new experience get-a-way for our relationship. The opportunity to stay at the Sheraton was something we've never experienced before and it, by far, exceeded expectations. Our stay helped solidify how great it is to visit NYC! September 18, 2012
Rated 4 out of 5 by convenience to everywhere If you can walk , you can use this as a base for your Big Apple Adventure. food, shopping, theatre, indulging, exploring. May 27, 2014
Rated 4 out of 5 by This hotel is conveniently located Great price for NYC, and location is ideal for anyone visiting the city for the first time. 7th Avenue/Times Square is a must when you're in the Big Apple, and Sheraton NY Times Square is located near everything. March 27, 2014
Rated 4 out of 5 by Good stay at Sheraton on 7th Ave. Check in was easy--I was able to get into the quicker SPG line. Otherwise, it was a long line and not moving quickly. Room was fine--bathroom was basically clean, but is already showing signs of aging after the recent big renovation. December 16, 2013
Rated 4 out of 5 by Nicely remodeled rooms Hadn't stayed for a few years. Rooms are nicely remodeled, esp. bathroom. For the most part, friendly staff. Front desk continues to be slow with no acknowledgement or apology when one has waited over 5 minutes, even in Preferred line. March 23, 2013
Rated 5 out of 5 by Great Experience at the Sheraton We had a great stay at the Sheraton New York. Our room had an amazing view of Central Park which is within walking distance. Hotel is also close to shopping and Times Square - great central location. Enjoyed the renovated , clean room. July 27, 2012
Rated 3 out of 5 by Buffet Breakfast I love staying here but frankly the over-priced breakfast buffet was a disappointment. For the cost it is limited and the eggs were cold and the bacon had been out a long time. Would have been best to go outside hotel for a fresh meal. October 19, 2012
Rated 2 out of 5 by Late check out The hotel did not consider my request which I made at the time of reservation for late check out. In addition they charge $3.25 per piece for storing the suitcases. This is really not good at all considering the high rate for the room. October 8, 2012
Rated 4 out of 5 by Excellent Time in times Square Great 5 days at the Sheraton. Staff met all needs. Busy hotel makes it the place to be. The lounge on the 44th floor tops off a great day.Very well priced and excellent location. Less than 5 mins and you are everywhere you want to be. August 27, 2013
Rated 5 out of 5 by Excellent location and very good rooms First stay in New York in a "big" hotel and was very much delighted of everything. Staff at the reception has a great attitude and superb service. They made my stay so much better with the way they treated and responded to my needs. November 8, 2012
Rated 2 out of 5 by staff needs training in customer service From the beginning to the end of our stay, the staff (except for one person) was not welcoming, helpful, or a good representative of this hotel. It would appear that you don't really want people to return to your hotel in the future. December 12, 2012
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