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Rated 3.7 out of 5 by 2075 reviewers.
Rated 5 out of 5 by Comfy and Convenient The bed and linens were quite luxurious and the location, for a tourist, is superb. Restaurants nearby are good. The little deli right across the street has good food at reasonable prices. So glad that we stayed here September 1, 2012
Rated 5 out of 5 by Great Night's stay I booked this hotel for only night. Wish it had been two. It was wonderful. From the reservation's department which helped me find the best rate, to the check in to check out. I would recommend this hotel to anyone. October 24, 2012
Rated 4 out of 5 by Sheraton Midtown NYC 112812 I do like the hotel, and I stay there regularly. However I consistently (five times in a row) get put into rooms right next to elevator. Even as a Platinum member !! The issue is usually resolved at check in though. December 2, 2012
Rated 3 out of 5 by Get Better Shower Curtains Although in a great location and with courteous staff, the shower curtains within the hotel are an inferior product. Every time I came into the room, the entire room smelled moldy because the shower curtains smell. April 29, 2013
Rated 1 out of 5 by Needs Improvement I booked Sheraton Times Square for 5 nights to enjoy my time in NYC. I will explain why I don't recommend this hotel. First of all the arrival experience, it was extremely crowded and imagine with luggage and stuff to carry to the reception area with all the people on the way. This is not the experience you will be looking for. I know the hotel can't do anything about this. However, the hotel can do a lot of things for what I am about to explain. First they need to check that each room has the comfort that it is supposed to have and work properly. I just needed a room that gives me a good night sleep and has some of the basic amenity in it. The first room the air conditioner didn't work and didn't have a remote control to turn the TV on. I called the receptionist and they sent an engineer to look at it. I didn't come to hotel to spend some time with mechanical fixing something. I came to enjoy my time in the city. They offered my a new room. I went to it and it was very small. It can't hold luggage. I have a baby and there wasn't enough space to store my luggage and the stroller. Imagine moving from one room to the other wasting time not enjoying the city and the comfort of a hotel room. The receptionist told me there isn't similar to the room I had before with the broken AC. They gave me few option which is staying in my broken AC room, take this extremely small room, or take the accessible room. I ended up with the accessible room. Things had to be good this time. I appreciated it that the receptionist came by him self to deliver the keys to me. However the room had more problems but I was extremely tired moving from one room to the other so I took it. The shades for the window didn't open!! Excuse me! I don't know anyone who doesn't want to enjoy the view of Manhattan from the room. I ignored it and accepted it. The excuse I got from the receptionist is that it is better to have them down so that the office next to the building doesn't see who is inside the room. Then take out the entire window if thats the case. The other problem was the TV. The TV didn't work. Again I called room service and they sent the engineer to fix it. The engineer came and fixed it. Which is good. The problem with the shades was that the plug wasn't plugged in. So I noticed that and I plugged it in and it worked. This hotel has a lot of problem. I will admit that the staff are extremely friendly, but the hotel is not. If you want to spend your time fixing the rooms for the hotel by calling guest service and spending time with the engineer to fix the room then BINGO this the hotel you want. April 5, 2014
Rated 4 out of 5 by What's up with having to pay for Internet Nice hotel, great location, excellent staff, but having to pay for Internet left us feeling less than great. Maybe we are over reacting but will look at other options next time we are in NY just because of this. August 10, 2013
Rated 1 out of 5 by Unclean bathroom Hairs on toilet on check in Bloody tissue in waste basket. Front desk too busy to pick up. Manager on duty never picked up phone either. Considering a tripadvisor posting. December 23, 2013
Rated 5 out of 5 by GREAT CUSTOMER SERVICE!! I would like to say "Thank You"! to the staff at the hotel. EVERYONE (Front Desk, Concierge, Bag Check Area, Doorman, etc)I encountered were very polite, friendly and extremely helpful!!! GREAT CUSTOMER SERVICE!! March 11, 2013
Rated 4 out of 5 by Location, Location The Sheraton Times Square is all about location. The staff are helpful and friendly. The rooms are ample size and clean. The beds are comfy but would have loved a fitted sheet instead just a flat sheet on bottom. January 31, 2013
Rated 3 out of 5 by Clean but snug Great location, courteous staff. Queen room rather small but clean. Bathroom snug. Could have used better lighting at mirror. Please no smoking outside at front door--had to wade through smoke smell at all hours! September 21, 2012
Rated 5 out of 5 by Cool Place The hotel really maximizes it sapce to give you the best overall quality hotel experience. The room was clean, comfortable, and well furnished. Its also well within walking distance from everything that you need. October 15, 2012
Rated 5 out of 5 by Excellent hotel! Always enjoy this hotel! Excellent, central location in Manhattan. For those who do not want the typical "New York boxed room" and desire a spacious, comfortable room for your NYC stay, this is the hotel for you. October 27, 2012
Rated 5 out of 5 by Great hotel--Great Staff Check in staff went out of their way to accomodate our needs and special requests. Housekeeping was immaculate and responsive to our requests. Third time here and it will not be our last. Thanks for a great stay. September 11, 2012
Rated 2 out of 5 by Would come back if improved service I stayed here twice, once as a gold member when I joined SPG and once when I was platinum. I never received an upgrade passed the club floor. the rooms are very tiny and you can hear the noise from the next room. April 13, 2012
Rated 4 out of 5 by Great update to this convenient hotel I used to stay in this hotel every week for 3 months as a consultant back in 2006. The updates are fantastic. Looks like a completely different hotel and the rooms are much nicer. thanks! December 4, 2013
Rated 4 out of 5 by Great location Great location, bathroom is small, beds are not as comfortable as they used to be, wifi should be included for preferred members even tho they don't travel a lot, room phone should not have to be charged to work June 16, 2013
Rated 5 out of 5 by Amazing staff and location! The staff at this place is amazing! Meredith was fantastic in helping with every question I had and Edwin knew what he was talking about! Also the concierge and lady on night audit were very helpful. Great Stay! June 11, 2013
Rated 4 out of 5 by Great time! The hotel was definitely everything we expected. I think we would have been happier when the construction was done so that we didn't have to hear the noises from the floor below but other than that it was great. May 24, 2012
Rated 5 out of 5 by First stay, great stay. This was my first stay at a Sheraton, I work in HR at a Sheraton in CT so my expectations were very very high- everything was great- the food, the front desk and the location. I loved the Sweet Sleeper mattress. December 20, 2012
Rated 3 out of 5 by hotel Not alot of amenities. Very expensive and not many options in the hotel for food options. Just not very impressed with staffing and the concierge was not accurate with times and options of tourist information. August 14, 2013
Rated 4 out of 5 by The best possible location I strongly recommend this hotel as one of the prime best location in time square. It is just a few blocks from time square as well as from Central Park. Don't be confused by other's description this is the one. December 30, 2012
Rated 2 out of 5 by Equipment not good Iron didn't work TV remote didn't work Had to screw the shower head back in For $350 a night I would expect more 20 minutes we got another iron Not sure when they came with a new remote as we had left the room June 28, 2013
Rated 4 out of 5 by Excellent location This hotel have an excellent location. The first time, the room was ok (floor 49) but the second time, my room was very tinny (room 1953). The hotel looks good, little old but in general was a good experience. June 25, 2013
Rated 4 out of 5 by I must compliment this hotel on there front desk staff. Two areas to mention, A little more space for luggage rack between mini bar and dresser in kings size bed rooms. It would be nice if the local PBS television station was in the house cable system with sound. May 4, 2013
Rated 5 out of 5 by Great location, very good accommodations The staff were all very friendly and efficient. The only thing I would change is having at least one queen bed in the room, instead of doubles. January 10, 2014
Rated 4 out of 5 by My Stay at the Sheraton This hotel offers a great location for tourists and the business traveler. The property manages at a high occupancy. Decent work out facility and meeting rooms. Starbucks offered in the am is next level. April 27, 2013
Rated 5 out of 5 by Great customer service hotel is beautiful and located is a great location of NYC February 10, 2014
Rated 5 out of 5 by Hotel's positives Hotel's location was superb. Close to all attractions and far enough away from the crowds of Time Square. Beds were extremely comfortable and the room was very quiet. There was no noise from the street. September 3, 2013
Rated 5 out of 5 by Perfect Location Great location and staff. Easy to get from the hotel to pretty much anything on the island. My 34th floor room was clean, quiet and comfortable. Already looking into booking my next stay! November 19, 2013
Rated 4 out of 5 by Nice Hotel My daughters and I spent last week in New York at this Sheraton. The location is excellent. A short walk to Times Square, central Park, subways, Rockefellar Center, etc. The hotel is well maintained and the rooms were nice. The staff in general is very friendly but I found the individuals handling the front desk to over promise and under deliver. Upon check in the gentleman offered to upgrade us to a corner room. Upon checking there was not one available that night but he said to stop back the next day and he would have one availble and we could move. The next day when I went back, the man on duty said nothing had been done but he again would have one ready for us the next day. Again I went back and the woman working said he did reserve one but it wasn't clean yet and she would have the keys delivered to our room. I explained we would be heading out in an hour and she said it would be about 5 minutes. Surprise no keys were delivered so we gave up. In general the hotel was very nice but don't believe it when they promise you upgrades. I would have preferred he never said anything. June 24, 2013
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