Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • États-Unis
  • Carte

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Rated 3.7 out of 5 by 2007 reviewers.
Rated 2 out of 5 by don't stay here the rooms are too small. there are too many rooms. the staff are overwhelmed by the volume of people they are servicing. some were even rude enough to demand tips. February 20, 2013
Rated 5 out of 5 by Nice stay Nice rooms, Friendly Staff. Stayed one night to go to a Yankee Game. Subway to Yankee Stadium Right outside the entrance to the Hotel. 5 min. walk to Time Square. June 4, 2013
Rated 5 out of 5 by Great energy in the lobby From the doorman to the receptionist to the lobby - a great inviting place! December 19, 2013
Rated 4 out of 5 by This hotel has the ideal location This hotel has the best location in New York. A few blocks from the hustle and bustle of Times Square but close enough to walk to all of the mid town highlights. May 28, 2013
Rated 4 out of 5 'True' Sized Hotels I only stayed for one-night. Didn't really explore the entire hotel as this is a 'true' sized hotel based on the 80's standards (but not to the extent of Vegas style). It's been a while that I've stayed in one of these as (I think) that since the idea of designer and boutique hotels have flourished, many of us forgotten about these 'true' sized hotels. The great thing about it is the sense of space when you get in to the property. There's lots of space: from the lobby to corridors to meeting rooms etc... On this note, is that the Front Desk agent was able to not just work with pre-assigned rooms on the list of reservations that comes in every day. But, he was generous enough to ask me which floor i'd prefer! However, I have to say that many 'true' sized hotels accommodate lots of conventions and conferences. These groups requires 'meeting points' and during my stay, there's just a bit too much going on at the lobby. Consider using meeting rooms (if not booked) to offer to these groups as 'break-out and meeting points' so that the lobby is a bit more quiet, plus the fact that easier for security to spot strange activities? August 7, 2013
Rated 4 out of 5 by Good location Good location. Pillows were soft, almost too soft and they were all consistently soft. No hot tub or steam room. Room servoce good and speedy. Doorman attentive. January 14, 2013
Rated 4 out of 5 by Hotel In Prime Location My wife and I had a great experience at this hotel. In the heart of Time Square, we were able to walk to many great places, including the subway. Great place!! July 7, 2013
Rated 4 out of 5 by this hotel has excellent location Room was too small, not excellent cleanness as expected from a Sheraton, swimming pool not in the building, not good buffet breakfast even though too expensive. September 25, 2012
Rated 5 out of 5 by Excellent customer service We come very year for the start of Christmas Season and I have to say this hotel was better than expected and I will be back next year.Thanks SPG for everything December 13, 2012
Rated 4 out of 5 by Great Hotel Always a great place to stay. Gets crowded but lots of fun. Check in lines can be very long if you get in at the wrong time. This Sheraton is the place to be. December 6, 2011
Rated 4 out of 5 by Solid Choice in Times Square Area I was very well treated by the staff, the room was very clean and comfortable...and you can't beat the location IF you want to be close to crazy Times Square. May 19, 2012
Rated 5 out of 5 by Murphy Parlor is awesome The Sheraton interior was very warm and welcoming. The front desk agent Lin was very affable. The concierge was also very friendly in pointing out directions. September 13, 2012
Rated 4 out of 5 by So close to a great stay... First of all, I want to preface this by pointing out some positives. I thought the hotel was beautifully re-done. It is hard to get a spacious room in NYC and I thought the rooms were great as well as the lobby, club room, etc. I also want to point out that the Chelsea from VIP Guest Services was EXTREMELY helpful as was Nicole who checked our group of 15 in. I thought "this is going to be an amazing stay". So NYC the weekend after Thanksgiving,we knew it would be busy and were ready to handle the crowds. The elevators at the Sheraton were not. I understand there can be mechanical problems with elevators, but there was nothing down and no communication on why the elevators weren't working. This is a very large hotel moving people up and down massive towers. People were stranded both in the elevators, lobby and floors for upwards of 45 minutes to an hour. There was no management letting people know what was going on and that was causing a lot of anxiety for the guests staying there. It was disappointing, but I did not let it ruin my trip. I think a little communication and crisis management would have been appreciated by all. December 6, 2012
Rated 5 out of 5 Hotel Great hotel. Needs free in room WiFi. December 30, 2013
Rated 5 out of 5 by Great Location and Staff Prime location on the north end of Time Square. Within walking distance of Central Park and 30 Rock. Danius was extremely helpful front desk staff member. August 7, 2013
Rated 5 out of 5 by This hotel is in a great location Great Room and great location. The entire staff was friendly and helpful. December 17, 2013
Rated 4 out of 5 by conference stay Great hotel. Crowded of course, but that's NYC. Not much floor space but that's also NYC. Has everything needed to support a juiced up experience in NYC. August 15, 2013
Rated 4 out of 5 by Good but not great The hotel was very nice, conveniently located etc. It bothered me that there was mold on the tile around the bath tub. Also the tub did not drain easily. August 14, 2013
Rated 5 out of 5 by Cox Family We enjoyed our stay. The staff was extremely kind and helpful. The rooms were updated and clean. We would highly recommend the hotel...location was the best! June 5, 2012
Rated 4 out of 5 by Good hotel in a good location! About 5 blocks from Times Square & 5 blocks from Central Park! Rooms were an ok size. Great deal using star points to stay in NY during a busy time for free! November 19, 2012
Rated 2 out of 5 by Average Stay 10 day stay. It is good hotel to stay if all you want is a room. Limited room service menu, limited restaurant choices. Questionable housekeeping practices. May 26, 2013
Rated 4 out of 5 by NICE AS USUAL Have stayed here before. Nice hotel, busy, but manageable. Rooms are nice, clean and accommodative. Always a good experience here and the location is great. April 29, 2013
Rated 2 out of 5 by Dated The room is tiny and old. it definitely needs refreshing December 23, 2013
Rated 5 out of 5 by Staff went over and above! Such a busy time of year, yet everyone we encountered from management to housekeeping was amazing. December 2, 2013
Rated 4 out of 5 by Great hotel but allow a little extra elevator time Loved the hotel, but there were only a couple of elevators to my floor (17), which increased the wait every time I went up or down. Otherwise, great place. December 14, 2012
Rated 5 out of 5 by This hotel has great features My husband and I stayed on the 36th floor. We had a view of 42nd street. However, the "plat de résistance" was the murphy bed that came down from the wall. September 27, 2012
Rated 3 out of 5 by weekend getaway disappointment first no one could find my reservation. then they booked me into a room but told me they could not change the rate at the desk to honor either the Sr rate or AAA rate that I had originally booked with as they cannot change rates at book in. when we finally went to the room we found the room quiet small with only enough room to walk to the beds. This was not a huge issue but finding lipstick marks and other signs of the windows not being cleaned for some time was not a good sign. we left the shades open on the second morning thinking that they had not seen the marks only to come back to the room and find the windows still were not clean. also upon checkout I had to dispute $40 worth of charges from the rooms mini bar. The valet on check in told me not to let him park the car as it would save me money if I pulled it around myself. The desk cleark did not chearge the parking to the room so I asked the lot attendant if it was easier for me to return to the desk and have them charge the room. he told me it was the same price no matter what and that I owed 102 for the parking. all in all not a hotel I will return to any time soon. May 16, 2012
Rated 4 out of 5 by Best Location Perfect location. Close to theater, museums, shopping, people watching. Quiet rooms. Staff is very accommodating. Definitely recommend and stay here again. October 13, 2012
Rated 3 out of 5 by Great location Rooms are on the smaller size. We had two full size beds in our room and they were small for two adults. The room for two adults and 2 children was tight. April 23, 2012
Rated 4 out of 5 by Great location and room overall was a great experience, hotel was a bit crowded when I first arrived but room was clean and bed was comfortable. I would stay at this hotel again. July 27, 2012
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