Rated 5 out of 5 by Jackgravy Outstanding hotel, close to work
Great location next to work. Outside grounds are very nice.
October 29, 2013
Rated 5 out of 5 by RAM13 Staycation
We had a very nice time staying at the Crescent for our Staycation this year. The pool & spa were very large. The twisty pool slide was lots of fun for us & our son. The shrimp tacos & burgers at the Indigo Bistro were so good & the Eggs Benedict was great also! All the staff was so accommodating, we would definitely stay there again.
September 2, 2013
Rated 4 out of 5 by Vicki55 Quick Overnight Stay
We checked in at 7 PM & checked out by noon the next day. We only interacted with staff upon check in & check out. Staff was friendly. We're SPG Gold Members, but we were not offered an upgraded room. In fact our room overlooked a rooftop. At check out, they didn't ask if everything was ok. If they had asked, I would've mentioned that our toilet barely flushed & wouldn't stop running most of the time (room 336). The noisy A/C was an annoyance. No matter what temp we set it at, it ran nonstop, rather than turning on & off. If we were staying longer, I definitely would've asked for a different room. On the positive side, the bed was very comfortable, & the shower was nice. The lobby was inviting, & the flavored water in the lobby was refreshing. There was some large function going on, & all of those people seemed to be having a positive experience at the hotel. I'd definitely stay here again.
May 23, 2012
Rated 3 out of 5 by Lynn Mixed review
The hotel amenities were lovely with a nice pool and hot tub, tennis courts and even racquetball courts. The exercise room was in the basement and could only be reached through a long corridor on the second floor and then descending two floors in an outer stairway. Yuck. The rooms were sparce, balconies small and dirty. Food in the hotel was outrageously expensive. The staff was very pleasant.
March 2, 2013
Rated 3 out of 5 by Az1010 Good / Bad
More elegant than I expected. Large room, high ceilings, marble floors, 2 balconies. Location convenient but lots of traffic noise. Sink drain was seriously clogged, no washcloths in room. Had to ask twice for green choice points, nobody collected the card from the doorknob. $10/day for Internet. Supposed to have free wifi in lobby but we couldn't connect to it. Bed & pillows were comfy.
March 27, 2013
Rated 4 out of 5 by Diane2013 Overall a Great Stay
Pros: Starbucks, Nice Large Pool Area, Quick Elevators, Great Family Location for Restaurants and Putt Putt Golf, Great Room Temperature, Beautiful Old Trees and Landscaping. Large open Lobby.
Cons: Difficulty in phoning front desk, Smaller Double beds , WiFi in Room charge per computer, Starbucks close 2pm, Perfume Smell in Lobby, Bellhop assistance required on leaving but not arrival.
April 1, 2013
Rated 3 out of 5 by WRDC March in the Valley
My room had air that didn't work so the first night was too hot ... had totry and sleep with the arcadia door open. The second night they had the air working, but it wouldn't turn off, so about froze all night. the bed in the room was not comfortable at all either. I stay here all the time and this was hands down the worst experience ever here. And it cost me $180 for the night !!!!
March 11, 2013
Rated 3 out of 5 by Srcdh Room space
The guest room is very spacious but there are air leaks at the window that allow cold air and noise to transfer.
The lighting is poor as well as the desk chairs ( not desk chairs but regular chairs).
There is no plugs by the nightstand to connect phone chargers.
The room safe is too high, it should be at eye level.
The bathroom is adequate but looks like it was build in the 70's
January 14, 2013
Rated 3 out of 5 by gordita OK
Overall my stay at the Sheraton was ok. I really like the beds in the room. Very comfortable. The bathroom was decent except for the leaky faucet. I'm undecided about the restaurant. The tortillas were hard, but the breakfast yoplait was good. Overall the service was very good, but I think Sheraton could improve the quality of the food in the restaurant. Staff was very accomodating.
September 5, 2012
Rated 4 out of 5 by ozziesgirl1982 Very Nice Hotel
We stayed 4 nights in October of 2011. Our room was clean, quiet, nicely decorated, and the bed was SUPER comfortable! The staff was friendly and very willing to help in any way needed. Not the fanciest part of town, but it is easy to get to and is pretty convenient to the airport. Close to several good places to eat, also. We will stay again when we come back to Phoenix.
October 14, 2012
Rated 5 out of 5 by Barbie46 Outstanding service by all staff received.
The staff was the most accommodating of any hotel stay we have had to date (and we travel a lot) From the housekeeping staff to the meal service staff to the front desk and bell men, all employees truly went out of their ways to help us. The meals were also excellent . . . especially for banquet meals; we were so impressed!
August 4, 2013
Rated 2 out of 5 by DRuss22 Needs an overhaul
This hotel needs to step up to the 21st century. There are no convenient outlets in the room to charge phone, computer etc. There wasn't even enough for their own devices.
Also the coffee shop didn't open until 7am. With over 100 guests from FOX Sports usually leaving between 5:30-6:30 each day, there was no where in the hotel to but a cup of coffee.
March 5, 2013
Rated 4 out of 5 by traveler711 Great staff
Staff was over the top in customer service and friendliness. Renovations to the room great.
October 5, 2013
Rated 4 out of 5 by 1stinventor Check your bill!
Staff excellent, rooms very comfortable, but both the desk & restaurant overcharged us on 3 SEPARATE OCCASIONS. Rest. also added an 18% gratuity on our party of 4 w/o telling us when delivering our check. I can excuse 1 occasion, maybe 2, but NOT 3. Can't recommend b/c of those incidents.
August 12, 2013
Rated 4 out of 5 by EricFromCincinnati Lovely grounds
The hotel looks magnificent outside, beautiful gardens, trees, pool, fountains and athletic courts. Inside is a little dated but still very clean and well-kept. No free Wi-Fi unless you are a premium member. Location is not the worst part of Phoenix but also not the best. There are a few things to do close to the hotel, but not many.
November 6, 2012
Rated 1 out of 5 by Cody8 Horrible
This hotel smells old, mildewed, and hollow. It looks as though all the low class staff is also & or has family members as guests which makes it that much more unattractive. $5 happy hour only consisted of three items one of which was what looked like a frozen bread pizza? Never coming back....My 12 year old didn't even want to stay.
July 31, 2012
Rated 4 out of 5 by nickname10 Great location
Right off I-17 and across the street from Metro Center with good restaurants and entertainment. Movie theater in mall. Liked everything about the hotel except the top sheets on the bed were like paper and made noise when sleeping and not at all comfortable. They need to get rid of them and put a decent sheet on the bed.
December 31, 2012
Rated 5 out of 5 by townjcvt Love this hotel!
Every stay at this hotel is wonderful!
October 4, 2013
Rated 3 out of 5 by Beadles24 Dirty Hotel
Air Conditioner Noisey and not cooling.
Phone did not work to report problem.
I spoke to front desk physically due to phone problem.
I had to request that the air filter be replaced (literally black in color and particals falling out of it when removed).
By the third day the unit ran quietly and efficiently.
April 19, 2013
Rated 5 out of 5 by Sue1953 Great Staff
Every staff member I came in contact with was incredibly pleasant and helpful. Kudos!
September 26, 2013
Rated 3 out of 5 by jjbm Stained Sheets
My family and I stayed at the hotel on 4-27-13 and got into our room late. The next morning we noticed the bed my kids slept in had what looked like blood stains on the sheets, when we told the person at the front desk they acted like it was no big deal.
Other than that the hotel was clean.
April 29, 2013
Rated 3 out of 5 by SAK63 Was an OK Hotel
Service was fair -- found that I had to call for housecleaning 3 of the 4 days it was required for by 4pm they hadn't cleaned the room and when they came to clean it did a rushed and mediocre job. Lounge food wasn't filled when it was empty. Front desk staff was hard to get a smile from.
February 11, 2013
Rated 4 out of 5 Hotel has friendly staff
My starwood room was great. The staff was great. NO SHUTTLE SERVICE from AIRPORT to HOTEL. BANQUET service ran out of food and short of staff. No shop at the hotel to purchase small items you can't ck on the -plane. The gym was great, distance to shopping OK if you have rental car.
April 14, 2013
Rated 3 out of 5 by Debcolorado Needs some updating
The hotel room was clean and neat, but needs some updating all around. The pool area was terrible. The cushions on the chairs were disgusting. We had to cover the whole chair with towels in order to sit down. The spa was dirty and the whole area looked abandoned. The slide was fun.
October 11, 2012
Rated 4 out of 5 by Lily55 Great location for day trips around Phoenix
I go to Phoenix every March for Spring Training Baseball, and this Sheraton is in the perfect location to make the trip to all of the ballparks. The staff is very friendly and knowledgeable, and the food in the restaurant is reasonable and delicious. I will stay here every year.
March 18, 2013
Rated 5 out of 5 by townjcvt Great Hotel!
I stay here often because of the convenient location and the terrific staff! And now that they are renovating all the rooms I'll have yet another reason to enjoy my stays at the Sheraton Crescent.
August 19, 2013
Rated 4 out of 5 by CAPTPCD Good Nights Rest
Most important criteria was a quiet room and comfortable bed, which surpass expectations. Pool, and gym were excellent, better than most hotels on this trip. Access to the club lounge was a luxury.
August 12, 2013
Rated 2 out of 5 by DrStevens This hotel has friendly staff
The staff were extremely professional and courteous
September 18, 2013
Rated 2 out of 5 by Sherry12 Sheraton Glenndale AZ
Not the best room...it had mold in the bath room and the ceiling looked filthy. The first room we moved due to road noise and the curtains were not hung and looked like they were falling down. I would not go back. The pool was never cleaned, leaves floating.
May 6, 2013
Rated 5 out of 5 by gandkids staff
all the staff tried very hard to make our stay and anniversary dinner most enjoyable.
They were kind, friendly and eager to please.
September 2, 2013