Rated 3 out of 5 by Az1010 Good / Bad
More elegant than I expected. Large room, high ceilings, marble floors, 2 balconies. Location convenient but lots of traffic noise. Sink drain was seriously clogged, no washcloths in room. Had to ask twice for green choice points, nobody collected the card from the doorknob. $10/day for Internet. Supposed to have free wifi in lobby but we couldn't connect to it. Bed & pillows were comfy.
March 27, 2013
Rated 4 out of 5 by Diane2013 Overall a Great Stay
Pros: Starbucks, Nice Large Pool Area, Quick Elevators, Great Family Location for Restaurants and Putt Putt Golf, Great Room Temperature, Beautiful Old Trees and Landscaping. Large open Lobby.
Cons: Difficulty in phoning front desk, Smaller Double beds , WiFi in Room charge per computer, Starbucks close 2pm, Perfume Smell in Lobby, Bellhop assistance required on leaving but not arrival.
April 1, 2013
Rated 3 out of 5 by gordita OK
Overall my stay at the Sheraton was ok. I really like the beds in the room. Very comfortable. The bathroom was decent except for the leaky faucet. I'm undecided about the restaurant. The tortillas were hard, but the breakfast yoplait was good. Overall the service was very good, but I think Sheraton could improve the quality of the food in the restaurant. Staff was very accomodating.
September 5, 2012
Rated 3 out of 5 by Srcdh Room space
The guest room is very spacious but there are air leaks at the window that allow cold air and noise to transfer.
The lighting is poor as well as the desk chairs ( not desk chairs but regular chairs).
There is no plugs by the nightstand to connect phone chargers.
The room safe is too high, it should be at eye level.
The bathroom is adequate but looks like it was build in the 70's
January 14, 2013
Rated 3 out of 5 by WRDC March in the Valley
My room had air that didn't work so the first night was too hot ... had totry and sleep with the arcadia door open. The second night they had the air working, but it wouldn't turn off, so about froze all night. the bed in the room was not comfortable at all either. I stay here all the time and this was hands down the worst experience ever here. And it cost me $180 for the night !!!!
March 11, 2013
Rated 3 out of 5 by Scottomatic Decent, but Missing Business Traveler Basics
Nice enough decor and cleanliness, but missing prompt attention and structure for biz traveller (i.e business kiosk is in the bar area w no wall and 20 feet away, low staffing level, no free breakfast, not even continental. Nothing like what I've experienced at all levels of the other brand I stay at. They appear focussed on wedding events and have several large conference rooms.
December 9, 2013
Rated 1 out of 5 by rickyjake Hotel was below expectations
1 Shower broken, couldnt turn off or select temperature.
2 Noisy A/C - had to turn off to sleep at night
3 Stayed in club level and was told the internet fee would come off automatically. It didnt.
4 No email acceptance with the invoice for the room so I had to call to get the extra fees pulled off.
5. club level offered alcohol at n/c at other sheratons this was fee based.
February 21, 2014
Rated 4 out of 5 by ozziesgirl1982 Very Nice Hotel
We stayed 4 nights in October of 2011. Our room was clean, quiet, nicely decorated, and the bed was SUPER comfortable! The staff was friendly and very willing to help in any way needed. Not the fanciest part of town, but it is easy to get to and is pretty convenient to the airport. Close to several good places to eat, also. We will stay again when we come back to Phoenix.
October 14, 2012
Rated 5 out of 5 by 58Kevin Great Hotel
While we only spent one night at this hotel, our stay was met with friendly and courteous staff, great facilities, and awesome food service. It was a large meeting we attended and the staff was very responsive with information, directions, and took time to carefully explain hotel policies to us. The room was comfortable with a great view.
August 1, 2014
Rated 3 out of 5 by Business414 Staff was very helpful
Air conditioning was an antiquated system which failed to work in my first room. Contacted front desk at 3:30am since unable to sleep due to room being too warm. Someone arrived immediately and transferred me to the room next door which had a working updated a/c system- which they tested before leaving. Hotel is nice, staff is great but rooms need updating.
April 18, 2014
Rated 3 out of 5 by lin66 WiFi wasn't free in room
We were disappointed that there was a $10 per day charge for WiFi in the room, When we mentioned that when leaving, we were told we should have complained and they would have given it to us. Great? We were also disappointed with the pool facilities. No shade in the broiling Phoenix sun. We could have paid $50 for four hours in a cabana.
July 17, 2014
Rated 2 out of 5 by DRuss22 Needs an overhaul
This hotel needs to step up to the 21st century. There are no convenient outlets in the room to charge phone, computer etc. There wasn't even enough for their own devices.
Also the coffee shop didn't open until 7am. With over 100 guests from FOX Sports usually leaving between 5:30-6:30 each day, there was no where in the hotel to but a cup of coffee.
March 5, 2013
Rated 4 out of 5 by Wilma13 Stephen the bartender is terrific
Stephen, of Hungarian descent, was a wonderful and attentive bartender. He was always elegant and professional in deportment, excellent in mixing cocktails, efficient and unobtrusive with service. And when we pressed him to say a few words about his past, he was astonishingly modest about his extraordinary journey from the Old Country to the US.
November 18, 2013
Rated 3 out of 5 by Alicel1968 Standards
Your standards should be higher than they are. Our first room was a disaster, first the tv channels did not all come in, the bedding was old and stained. The bed skirts were dirty and I don't recommend doing the greener choice because housekeeper will not make your beds or take out your trash. The second room the put us in was on the club level which we thought would be nicer, but no it wasn't. The bed skirts were dirty and there was a crack in the sink that looked ghetto. The evening hot snack were empty every time we went to it and the beverage selection was small. Last we were told the water slide opened up at 8:30am in the morning but when I took my grandson to it at 9:40am it was not open and I was told there was 1 person in charge of it and he wasn't at work yet. The only reason we booked this hotel was for the water slide to take our grand kids to. And the only thing great about the hotel was the shampoo, conditioner, soap and Starbucks coffee in the rooms.
July 23, 2014
Rated 2 out of 5 by NoNowaterslider Needs work - Water slide closes @6? Are you kidding me?
The largest draw to this hotel is the waterslide, but it closes too early, and is not open all day, you must request a staff member to open it for you, and the wait can exceed 30 mins. The manager said the rules were flexible, but the remaining staff were not under the same understanding, therefore no waterslide after 6 pm. Sad.
June 24, 2014
Rated 5 out of 5 by ACSheraton This hotel was closer to our relatives in Phoenix.
I was upgraded to the club lounge, however, at check-in there was plumbing problem with the room. I was on the 5th floor with access to the Club Lounge. The Club Lounge was convenient for my morning continental breakfast with cereal. The service overall was excellent. My husband used the restaurant for breakfast, and he enjoyed his meals.
December 9, 2013
Rated 5 out of 5 by RAM13 Staycation
We had a very nice time staying at the Crescent for our Staycation this year. The pool & spa were very large. The twisty pool slide was lots of fun for us & our son. The shrimp tacos & burgers at the Indigo Bistro were so good & the Eggs Benedict was great also! All the staff was so accommodating, we would definitely stay there again.
September 2, 2013
Rated 1 out of 5 by Cody8 Horrible
This hotel smells old, mildewed, and hollow. It looks as though all the low class staff is also & or has family members as guests which makes it that much more unattractive. $5 happy hour only consisted of three items one of which was what looked like a frozen bread pizza? Never coming back....My 12 year old didn't even want to stay.
July 31, 2012
Rated 4 out of 5 by EricFromCincinnati Lovely grounds
The hotel looks magnificent outside, beautiful gardens, trees, pool, fountains and athletic courts. Inside is a little dated but still very clean and well-kept. No free Wi-Fi unless you are a premium member. Location is not the worst part of Phoenix but also not the best. There are a few things to do close to the hotel, but not many.
November 6, 2012
Rated 2 out of 5 by KMue Did not enjoy stay
I had a very mixed experience over the weekend. My room was very comfortable and clean, the bed was great. However, being in Phoenix, I found it strange that there was no mini frig in the room. We were with a youth soccer team there and we had no way to keep things cold. If we wanted a frig, it was extra. Really? I have never been in a hotel where there was no frig. The other issue I had was the complimentary breakfast. First, as we checked in, it was not included, but the front desk person did us a "favor" and did give us vouchers. For the price of the room, it should have been included. Then during the breakfast times, there was a huge line because we were to be seated. Never had that before. Many tables were not cleared to move people in and out, we ended up clearing tables ourselves. Dirty dishes were piled everywhere, the food buffet was a mess. Granted, a lot of soccer teams were there, but then please adjust for that. I would not stay here again.
February 11, 2014
Rated 5 out of 5 by Barbie46 Outstanding service by all staff received.
The staff was the most accommodating of any hotel stay we have had to date (and we travel a lot) From the housekeeping staff to the meal service staff to the front desk and bell men, all employees truly went out of their ways to help us. The meals were also excellent . . . especially for banquet meals; we were so impressed!
August 4, 2013
Rated 3 out of 5 by townjcvt Not the Usual Sheraton Standards
This hotel does not seem to maintain the same level of standards as most Sheraton hotels. I and a colleague of mine both left messages at the front desk for the general manager to contact us to discuss specific concerns...however, neither of us ever received any follow-up. A disappointing reflection on the Starwood brand.
March 9, 2014
Rated 5 out of 5 by cdavis039 Thank you
Received the handwritten thank you note - nice touch that made me feel very welcomed and appreciated.
October 10, 2014
Rated 4 out of 5 by nickname10 Great location
Right off I-17 and across the street from Metro Center with good restaurants and entertainment. Movie theater in mall. Liked everything about the hotel except the top sheets on the bed were like paper and made noise when sleeping and not at all comfortable. They need to get rid of them and put a decent sheet on the bed.
December 31, 2012
Rated 5 out of 5 by PedalSteelMan A Good Surprise in Phoenix
Attended a 3 day music conference. Facilities, staff, service for the event were flawless. Hotel was a class act. Food in the Indigo was excellent. Wish the Coyote stayed open later for the starbucks coffee but the starbucks coffee in the room took care of both morning and afternoon. Grounds were a pleasure to relax.
January 20, 2014
Rated 4 out of 5 by FakeName Description of room was a little off.
Overall room was comfortable and staff was friendly. Room door closed loudly and would echo throughout the hallway. The room was not listed as handicapped but the bathroom was described as wheelchair accessible, which was true, but the shower was not. A little misleading if someone needed the shower to be as well.
December 29, 2013
Rated 3 out of 5 by Mekcio Bad toilet
Appears that the hotel was recently remodeled. Room was very nicely done although details are not addressed. Watch for the lose toilet ,got feeling that I will fall any moment. Mentioned to the reception none was done that day. Next day we checked out and mentioned again hope they will fix this time.
June 18, 2014
Rated 3 out of 5 by Beadles24 Dirty Hotel
Air Conditioner Noisey and not cooling.
Phone did not work to report problem.
I spoke to front desk physically due to phone problem.
I had to request that the air filter be replaced (literally black in color and particals falling out of it when removed).
By the third day the unit ran quietly and efficiently.
April 19, 2013
Rated 5 out of 5 by Teri51 Was treated like Royalty!
We were arriving there for a conference, and from the moment we checked in we were recoginized as a SPG member. We were upgraded to the Concierge floor, and our room was great! The Staff from the front lobby, to the dinning (lunch poolside), to the coffee shop; everyone was professional and very friendly.
April 22, 2014
Rated 5 out of 5 by NateUSMCRet Great for a short get away
This Sheraton Crescent was a great place for me and my love to get away from the kids and work for the day. It had a very warm welcoming community feel as we came in. I beleave Steave was the name of the bar tender at the lobby bar. He was so very helpful in the picking of what to eat. Thank a lot Steave.
October 31, 2013