Rated 1 out of 5 by townjcvt No heat and pet stains...ugh
The heat didn't work in the room, the carpet had pet stains, the sink backed up...and no one answered the telephone when I tried to call to report these problems.
February 19, 2014
Rated 4 out of 5 by Shopper Great value
Great staff, very friendly and helpful. Rooms could use some updating, general mantaince ,more electrical outlets and better lighting. Had two meals in the Indigo pretty good. Our room faced the mountains that was great. Had drink at the bar great service.
Pool area could stand some cleaning epically the seat cushions. Price was more great, my husband ask me twice was I sure of the price.
But will stay there in October 2012
September 4, 2012
Rated 5 out of 5 by MaryInFlagstaff Stay at the Phoenix Sheraton Crescent Hotel!
I stayed at the Phoenix Sheraton Crescent Hotel off I-17 (at Dunlap) for a conference (of approx 600 people). The hotel was so easy to get to from the highway and parking was no problem. I arrived at the conference expecting a nice place to stay, but the Sheraton Crescent exceeded my expectations! My room was upgraded for no extra charge if I joined the Sheraton Preferred Club (free). The accommodations and amenities were better than most places I have stayed at in the Phoenix area. The bed was VERY comfortable and everything was easily accessible. The meeting rooms were comfortable and had everything we needed. The pool was very nice and the bar next to the lobby was fun. The food (in the dining room and outside in the courtyard for lunch) was FANTASTIC and the staff was so efficient, friendly and helpful -- I would highly recommend staying at the Sheraton Crescent Hotel!!
October 21, 2013
Rated 3 out of 5 by Paul5968 Disappointing
I have come to expect great things from a stay at a Sheraton Hotel. However, this time my experience was extremely mediocre and therefore, disappointing. It started with our finding dirty wet clothes in one of the drawers as we began unpacking our clothes. We also noticed that there was no small refrigerator or microwave as we have had in so many other hotel/motel rooms that we have frequented. Also alarming was the fact that Wi-Fi was not complementary as it is in most other hotel/motel chains.
Some of these conditions were rectified, but, not to the standard that you would expect from a Sheraton. An employee showed up at the door with a new key, but did not offer to move our luggage for us. He should have arrived with a luggage cart, at least, to assist us. After all, having someone's dirty laundry discovered in one's room is a MAJOR fopaux. When we inquired about the refrigerator, an employee brought one up, that looked so damaged that it looked and sounded like it fell off a truck, and deposited it on the floor as if we greatly inconvenienced him.
These circumstances may sound trivial in nature, however, if your hotel wishes to compete with other chains, shouldn't you be striving to put yourselves in a class above all others?
February 24, 2014
Rated 5 out of 5 by PedalSteelMan A Good Surprise in Phoenix
Attended a 3 day music conference. Facilities, staff, service for the event were flawless. Hotel was a class act. Food in the Indigo was excellent. Wish the Coyote stayed open later for the starbucks coffee but the starbucks coffee in the room took care of both morning and afternoon. Grounds were a pleasure to relax.
January 20, 2014
Rated 3 out of 5 by Ch1234567 CH1234567
Overall the hotel was average. It took 1.5 days out of my 3 day and 3 phone calls to get the drain unclogged in the bathroom
February 18, 2014
Rated 3 out of 5 by Scottomatic Decent, but Missing Business Traveler Basics
Nice enough decor and cleanliness, but missing prompt attention and structure for biz traveller (i.e business kiosk is in the bar area w no wall and 20 feet away, low staffing level, no free breakfast, not even continental. Nothing like what I've experienced at all levels of the other brand I stay at. They appear focussed on wedding events and have several large conference rooms.
December 9, 2013
Rated 5 out of 5 by FriarTuck as always
To my surprise and eventual delight I was given a room on the seventh floor with its access to the club room or whatever it's called and a delicious continental breakfast. better continents than most I've experienced. At check-in clerk commented on this being by 10 Starwood stay but made no reference to giving me the 7th floor room and is significance, so i was all a surprise to me. Thanks.!
October 20, 2013
Rated 4 out of 5 by Tianyi Great service!
I was there at a company conference and the staff was incredibly accommodating and friendly! A great SPG experience.
February 14, 2014
Rated 4 out of 5 by Patty5021 I prefer to stay at this hotel.
The location makes it easy for me to get to the various meeting sites.
February 17, 2014
Rated 4 out of 5 by Vicki55 Quick Overnight Stay
We checked in at 7 PM & checked out by noon the next day. We only interacted with staff upon check in & check out. Staff was friendly. We're SPG Gold Members, but we were not offered an upgraded room. In fact our room overlooked a rooftop. At check out, they didn't ask if everything was ok. If they had asked, I would've mentioned that our toilet barely flushed & wouldn't stop running most of the time (room 336). The noisy A/C was an annoyance. No matter what temp we set it at, it ran nonstop, rather than turning on & off. If we were staying longer, I definitely would've asked for a different room. On the positive side, the bed was very comfortable, & the shower was nice. The lobby was inviting, & the flavored water in the lobby was refreshing. There was some large function going on, & all of those people seemed to be having a positive experience at the hotel. I'd definitely stay here again.
May 23, 2012
Rated 3 out of 5 by Lynn Mixed review
The hotel amenities were lovely with a nice pool and hot tub, tennis courts and even racquetball courts. The exercise room was in the basement and could only be reached through a long corridor on the second floor and then descending two floors in an outer stairway. Yuck. The rooms were sparce, balconies small and dirty. Food in the hotel was outrageously expensive. The staff was very pleasant.
March 2, 2013
Rated 3 out of 5 by Az1010 Good / Bad
More elegant than I expected. Large room, high ceilings, marble floors, 2 balconies. Location convenient but lots of traffic noise. Sink drain was seriously clogged, no washcloths in room. Had to ask twice for green choice points, nobody collected the card from the doorknob. $10/day for Internet. Supposed to have free wifi in lobby but we couldn't connect to it. Bed & pillows were comfy.
March 27, 2013
Rated 4 out of 5 by Diane2013 Overall a Great Stay
Pros: Starbucks, Nice Large Pool Area, Quick Elevators, Great Family Location for Restaurants and Putt Putt Golf, Great Room Temperature, Beautiful Old Trees and Landscaping. Large open Lobby.
Cons: Difficulty in phoning front desk, Smaller Double beds , WiFi in Room charge per computer, Starbucks close 2pm, Perfume Smell in Lobby, Bellhop assistance required on leaving but not arrival.
April 1, 2013
Rated 3 out of 5 by kpbarbee Long Check In Time
Only one person was working the front desk when I checked in. I waited 28 minutes and didn't receive a "hello" or "Sorry for the wait."
Room didn't have a refrigerator. Corridors had no directional signs, so finding the room was a matter of trial and error.
January 20, 2014
Rated 3 out of 5 by WRDC March in the Valley
My room had air that didn't work so the first night was too hot ... had totry and sleep with the arcadia door open. The second night they had the air working, but it wouldn't turn off, so about froze all night. the bed in the room was not comfortable at all either. I stay here all the time and this was hands down the worst experience ever here. And it cost me $180 for the night !!!!
March 11, 2013
Rated 3 out of 5 by gordita OK
Overall my stay at the Sheraton was ok. I really like the beds in the room. Very comfortable. The bathroom was decent except for the leaky faucet. I'm undecided about the restaurant. The tortillas were hard, but the breakfast yoplait was good. Overall the service was very good, but I think Sheraton could improve the quality of the food in the restaurant. Staff was very accomodating.
September 5, 2012
Rated 3 out of 5 by Srcdh Room space
The guest room is very spacious but there are air leaks at the window that allow cold air and noise to transfer.
The lighting is poor as well as the desk chairs ( not desk chairs but regular chairs).
There is no plugs by the nightstand to connect phone chargers.
The room safe is too high, it should be at eye level.
The bathroom is adequate but looks like it was build in the 70's
January 14, 2013
Rated 4 out of 5 by FakeName Description of room was a little off.
Overall room was comfortable and staff was friendly. Room door closed loudly and would echo throughout the hallway. The room was not listed as handicapped but the bathroom was described as wheelchair accessible, which was true, but the shower was not. A little misleading if someone needed the shower to be as well.
December 29, 2013
Rated 5 out of 5 by ACSheraton This hotel was closer to our relatives in Phoenix.
I was upgraded to the club lounge, however, at check-in there was plumbing problem with the room. I was on the 5th floor with access to the Club Lounge. The Club Lounge was convenient for my morning continental breakfast with cereal. The service overall was excellent. My husband used the restaurant for breakfast, and he enjoyed his meals.
December 9, 2013
Rated 2 out of 5 by outoftown14 Needs improvement
The lavatory drain was nearly stopped up. The stopper on the tub did not plug properly so no bath was possible. The rooms all face a very busy avenue that is loud. I was awakened by a sirens from police and fire trucks.
January 25, 2014
Rated 4 out of 5 by ozziesgirl1982 Very Nice Hotel
We stayed 4 nights in October of 2011. Our room was clean, quiet, nicely decorated, and the bed was SUPER comfortable! The staff was friendly and very willing to help in any way needed. Not the fanciest part of town, but it is easy to get to and is pretty convenient to the airport. Close to several good places to eat, also. We will stay again when we come back to Phoenix.
October 14, 2012
Rated 4 out of 5 by Elrod Clean And Courteous
Staff was very nice food was good, bartender makes excellent drinks. Always came back to a spotless room after our days out and easy access to I17 freeway. Only downside would be the surrounding neighborhood not the greatest.
January 22, 2014
Rated 4 out of 5 by Wilma13 Stephen the bartender is terrific
Stephen, of Hungarian descent, was a wonderful and attentive bartender. He was always elegant and professional in deportment, excellent in mixing cocktails, efficient and unobtrusive with service. And when we pressed him to say a few words about his past, he was astonishingly modest about his extraordinary journey from the Old Country to the US.
November 18, 2013
Rated 2 out of 5 by DRuss22 Needs an overhaul
This hotel needs to step up to the 21st century. There are no convenient outlets in the room to charge phone, computer etc. There wasn't even enough for their own devices.
Also the coffee shop didn't open until 7am. With over 100 guests from FOX Sports usually leaving between 5:30-6:30 each day, there was no where in the hotel to but a cup of coffee.
March 5, 2013
Rated 5 out of 5 by RAM13 Staycation
We had a very nice time staying at the Crescent for our Staycation this year. The pool & spa were very large. The twisty pool slide was lots of fun for us & our son. The shrimp tacos & burgers at the Indigo Bistro were so good & the Eggs Benedict was great also! All the staff was so accommodating, we would definitely stay there again.
September 2, 2013
Rated 1 out of 5 by Cody8 Horrible
This hotel smells old, mildewed, and hollow. It looks as though all the low class staff is also & or has family members as guests which makes it that much more unattractive. $5 happy hour only consisted of three items one of which was what looked like a frozen bread pizza? Never coming back....My 12 year old didn't even want to stay.
July 31, 2012
Rated 4 out of 5 by EricFromCincinnati Lovely grounds
The hotel looks magnificent outside, beautiful gardens, trees, pool, fountains and athletic courts. Inside is a little dated but still very clean and well-kept. No free Wi-Fi unless you are a premium member. Location is not the worst part of Phoenix but also not the best. There are a few things to do close to the hotel, but not many.
November 6, 2012
Rated 2 out of 5 by Unhappy2222 This hotel has ver poor service
This hotel lacked any quality service other than a clean room. The desk staff is very slow, the restaurant service is very lacking and all admitted by management. Why not fix what you know?
January 13, 2014
Rated 5 out of 5 by Barbie46 Outstanding service by all staff received.
The staff was the most accommodating of any hotel stay we have had to date (and we travel a lot) From the housekeeping staff to the meal service staff to the front desk and bell men, all employees truly went out of their ways to help us. The meals were also excellent . . . especially for banquet meals; we were so impressed!
August 4, 2013