Rated 2 out of 5 by FrequentBizTraveler Very Disappointed
I was expecting much much more from a Starwood property. From the time I checked in, my room on the 17th floor was hot and never got cool. Maintenance came up twice and twice I was told it was because the room curtains had been left open during the day. I purposely put the go green sign on the door the next day so that housekeeping wouldn't open the curtains and it was still a scorching 78 degrees in my room. I was there five nights and it never got below 75 degrees in my room even though the thermostat was set to 60. The beds are just ok and the whole building is showing its age.
The work out facility looks good on the surface, but get on the elliptical machine and you'll think you’re going to hurt yourself. The equipment is very old and in need of replacement. Almost all of the free weights are rusted and dirty and the room itself is very dark even with the lights on and all the mirrors. I travel every week for work, so the fitness center is very important to me because I can’t get to my regular gym as often as I’d like. This one was a poor excuse for a fitness center.
The one bright spot was the front desk staff. After having to have my room card rekeyed approximately ten times, a very nice young woman at the front desk took the parking charges off of my bill. This was particularly nice, since not once, but four times I was unable to exit the garage with my room key.
September 16, 2013
Rated 3 out of 5 by Vietnamvet Average hotel
We were disappointed with our stay. Our bed was hard and lumpy. The bathroom had mold and mildew growing on the grout. The so called breakfast was extremely expensive for what was available. I don't mind paying for a good meal but for what was there the cost was way out of line. The water in the pool was cloudy. Nice workout facility, nice lobby, staff was friendly, except our morning waitress could not speak English well enough to understand our concerns or she just didn't want to understand our concerns. We were not allowed to use a $20 off coupon for breakfast because the waitress nor the manager in the restaurant had never seen one therefore we could not use it. The coupon came from SPG website promo. We also tried to use a 30% off coupon for room rate from the website and was told we could not do that because we had booked under AAA rates and it could not be changed. We stay in this area twice a month for rest and relaxation and thought we would try your hotel because of the reviews we had read. Because of this if I can not get the difference credited to my card I will not be staying with you again. If I can get this problem solved I would recommend your hotel for the reason checked:
September 16, 2013
Rated 5 out of 5 by Redrbnhd Loved the bed
It was a nice,clean and comfy room. The staff was great and location was excellent...The only problem we and lots of others had was the parking garage,it was free parking but kept trying to charge you every time you exit. It became a real drag cause we and others would be delayed about a minute wrestling with it and cars started to back up with each motorist. These things happen but we will return.
September 10, 2013
Rated 3 out of 5 by Marcina Almost always a great place to stay until
I travel quite a bit for business and have to come to Atlanta quite often, love to stay at thsi hotel, it's clean, close to everything, the rooms are perfect size, bed comfortable etc. I stayed last week and the staff was not as accomodating as they usually are, tried to check in at 2:45 and there were no rooms available the internet did not work in my room at all (5 days), door was broke couldn't, changed rooms, bill wrong, SPG points not added
September 5, 2013
Rated 5 out of 5 by Gail942 so much nicer than your average hotel
THe suite enabled us to enjoy two days and nights in Atalnta. Clean, spacious, comfortable.
September 4, 2013
Rated 5 out of 5 by Rodney68 Clean, Comfortable and Quiet
We were there on a very busy weekend in the hotel. There were pets on the floor and very large dogs in neighboring rooms. Once we went in the room, you never would have known it though. The rest was peaceful and quiet!!
September 3, 2013
Rated 4 out of 5 by RockyLat My stay in August for my 14th wedding anniversary
Wonderful stay except upon departure, not enough luggage carts with the number of persons leaving at the same time. Staff very helpful though with locating carts.
September 3, 2013
Rated 5 out of 5 by Patrick59 One Night in Atlanta
Enjoyed the stay. Right by the mall for easy shopping.
August 27, 2013
Rated 5 out of 5 by LD9999 Overnight Stay
Everything was perfect -- the bedding was clean and very comfortable. So was the bath room. The hotel staff were absolutely wonderful and very helpful. I had a very spacious suite and was extremely comfortable for my overnight stay.
August 20, 2013
Rated 4 out of 5 by Meg200 Good location
The location is great - lots of local food and shopping, easy to get around. Took just a minute to get to Coke museum, Braves game, water park, etc. Rooms are a bit tight, but comfortable.
August 12, 2013
Rated 5 out of 5 by Sparky50 So comfortable!
I loved the King size bed, and the ability to close the French doors and have privacy while my kids enjoyed the Queen size bed and their own flat screen TV. I enjoyed the pool and fitness center, plus the free breakfast buffet every morning. All the staff at this hotel are wonderful and attentive.
August 8, 2013
Rated 4 out of 5 by Fiveplustwo Great Staff and Customer Service
All staff and customer service was truly 5 stars, no complaint.
However, the hotel facility is a bit dated, hallways old and dark, room card reader requires several tries (even with replaced cards). The website pictures of the rooms are misleading. Rooms are dated but still clean.
August 8, 2013
Rated 5 out of 5 by Radhe Nice safe and secure location
Hotel location is nice, safe, secure. staff at front desk are very nice courteous and polite. during morning breakfast they have less staff. you have to wait for service from to be seated and serving. i am on business trip and i was there for trade show, conference, meeting. i have to request them for service and serve.
August 7, 2013
Rated 5 out of 5 by dlp243 CONVENIENCE
Very convenient location. Friendly service. Pleasant rooms.
August 5, 2013
Rated 4 out of 5 by David9906 Sheration Surprise
Nice hotel w/spacious room suites. I found the staff to be accommodating to most of our needs. Restaurant breakfast was excellent, fresh fruit, breads, eggs, bacon sausage, etc. Three drawbacks for me: 1) When I called for extra towels the first night none were delivered, we left a note for the maid and she ignored our request. When I called back on day two the towels were delivered 2) The indoor/outdoor pool was supposed to be heated and it was cold, also the water needed some filtering. 3) It is a pet friendly hotel and there needs to be a separation by floor for pet lovers those who are not. My daughter was frightened by a man with a dog in the elevator.
August 5, 2013
Rated 5 out of 5 by Kendallgrad business center
Facilities are expensive. Cost me ten dollars to print out my boarding passes. Had I known it was that expensive I would have done it at airport
August 5, 2013
Rated 3 out of 5 by jewls needs improvement
the shuttle was not running on time. I got downstairs for a 1:oo shuttle ten mins early. waited, it didn't show at 1:00 1:05 asked the desk. said it would be here. 1:10 asked her to find out what was going on as I needed to be at the Cobb for a 1:15 class. She said she didn't know what he was doing. Not answering page. At 1:15 she told me I should START WALKING. I WAS NOT HAPPY.
I left to start walking, then the shuttle showed up.
Breakfast seating was difficult, I was left standing for a long time before any one even acknowledged I was waiting to be seated. Then fruit, bowls, spoons often left not refilled and had to wait for that.
Another thing My room key did not work right. Had to get new ones. Things did not run smooth.
August 5, 2013
Rated 2 out of 5 by Guest58 Not Worth Being a Preferred Guest
This is supposed to be an upscale hotel or at least an upgrade to a motel. I thought preferred guest status would make me a special guest. This was the worst stay I've ever had at a hotel. Slack in services and no follow-up from staff. The front desk manager did not take any accountability for this just gave the excuse that they are short staffed expecting me to deal with it. Stayed on a preferred guest floor--very quiet and cold floor. If your preferred guest checked in stating there for business, then should not have put the noisiest guests attending an event next door. All other surrounding guests have peace and quiet on door.
Really liked the bathroom with toiletries and extra mirrors, but the plumbing needs an update in our room.
July 29, 2013
Rated 3 out of 5 by Kathleen57 Getting your extra points
you need to make sure you follow requirements to the tee or you will not get your extra points for being green. was very disappointed that i did not qualify because i hung the do not disturb sign instead of the "green" sign. I gave up room refreshing for nothing. Will not happen again because i will find other places to stay
July 29, 2013
Rated 3 out of 5 by tripmac First time with a bad room
Floor was wet near wall of room. No sheets for fold out bed. Staff did bring them and I understand they were busy.
We have stayed here many times and this was the first time it was bad.
July 28, 2013
Rated 5 out of 5 by FamilyFunSun Great Hotel
The hotel is located in a great spot for easy access to all Atlanta and surrounding attractions but in a safe part of the metro area. Everything about the hotel is great but particularly the service. The staff at this hotel is exceptional. They went all out to make us feel welcomed and comfortable.
I'm happy we found this place.
July 24, 2013
Rated 4 out of 5 by Debdot Rating Sheraton
I and my guest enjoyed the comforting beds and furniture in the suites. The rooms were clean and welcoming.
The hospitality room where my family met each other was set up beautifully. The registration tables were roomy and allowed easy access for family members to pick up their bags and name tags.
The couple of areas where there were issues. It took a while for me to get okay to
go ahead and bring food etc. up to the hospitality room to get set up. There were no carts there so we had to carry everything up manually ourselves. Also, some of my family members had problems checking in. On Sunday morning, July 21, two of my relatives needed to eat as soon as possible before leaving for their trip but breakfast was not ready. This was at 7:00am when breakfast was supposed to be ready. He was told by the kitchen manager that the cook didn't come in and that breakfast wouldn't be ready until 9:00am. It was actually ready by about 8:15 but people had to wait a long time for the grits. The server staff was stressed as well. They tried but you could tell they were struggling. There were a lot of people because of several reunions going on besides just the regular crowd.
July 23, 2013
Rated 2 out of 5 by Naz324 Not so pleasant stay....
We were driving back from our Disney vacation, and made a reservation for 2 rooms at this hotel a few months back. We checked in on 7-19, after driving for 7.5 hours from Disney, and very disappointed with the rooms that we got. One room (922) had burns on the carpet (by the sofa. The doorstop was ripped off the carpeting as well (I took pictures). We pulled out the sofabed and I sat down on the edge, and the bed came down due to a bad frame. The other room (1117) also had (minor) issues. The slow drainage in the shower stall, and the nasty stain on the comforter. I know this hotel is Category 2, but I stayed at other Cat.2 hotels under the SPG umbrella, and we haven't had any bad experience like this one. Sorry for the bad review...
July 22, 2013
Rated 3 out of 5 by johnt4 Breakfast service
Breakfast buffet was not replenished and few choices were available. I received very little attention although the chef was very responsive, courteous and accomplished.
He offered and I accepted the breakfast, such as it was, at no cost.
July 22, 2013
Rated 4 out of 5 by AmyNY great location
hotel was a good choice. location was a plus as it was easy to hop on and off I75. Hotel rooms need to be updated but were decent enough. Only complaint is the fee for parking. Should put that in the rate.
July 20, 2013
Rated 5 out of 5 by Coffee2013 Great Time
We always have a great time staying at this hotel. Great service and facility.
July 19, 2013
Rated 2 out of 5 by Spanishcook Needs major overhaul
Old, worn down hotel and snooty staff, terrible combination. So many issues, not enough time to elaborate.
July 17, 2013
Rated 4 out of 5 by Katie923 Most comfortable beds and pillows! Great stay!
We stayed here Friday until Sunday and had an absolutely amazing time. The room was large and clean with possibly the best bed I've ever slept in. The mall and lots of delicious restaurants were just steps away!
The only drawbacks for us was that two large family reunions were going on so the hotel was very crowded. The pool was also small and pretty chilly and we didn't get to use it due to how crowded it was. Other than that it was a nice stay and we will return.
July 8, 2013
Rated 4 out of 5 by SoSolid Decent Hotel
Overall the stay was decent. Cannot say it was one of my best SPG stays but it was OK. Nothing exciting about the hotel. Location was convenient....that's pretty much it.
July 4, 2013
Rated 2 out of 5 by Carljoh2 Service
The hotel needs to be remodeled but because of the service recieved I was able to over look it. Thanks again Jule and Rachel at the front desk.
July 3, 2013