Rated 4 out of 5 by joesaphine Satisfaction for my money!
Lobby, general decorum, room cleanliness, comfort of bed absolutely 10/10.
My first turnoff was the lady at the front desk, that got me towels for the Fitness room with not even a Good mourning or how was your night? I thought I was intruding on her duties and smiling has never been known to hurt anybody!!!!!
The Fitness room was too small for such a large hotel. Not enough space to do weights or a little yoga. It needed air fresheners!
Internet should be complimentary everywhere.
Calling it a Suite w/o even a spoon, knife, fork or plate is not what I expected. I like preparing my meals from the large assortments of groceries I can procure from the stores. What's wrong with eating in?
February 15, 2012
Rated 4 out of 5 by howmanytimescanyoureject Services
Excellent check in staff . Excellent room service. Horrible housekeeping. Tub not clean , multiple strands of long hair on bathroom floor , obviously from previous guest brushing hair, tissues in the shape of a flower on top of the tissue container but tissue box empty. Too many other infractions to mention. This housekeeper wins the prize for shortcuts.
October 18, 2012
Rated 5 out of 5 by fidel00 good except for the mattress
the bed mattress is too soft
October 11, 2013
Rated 4 out of 5 Very convenient and comfortable
We used points to stay at hotel. We were nervous at first, as we normal stay at full resorts, etc... but this hotel ended up being very comfortable. The rooms were spacious, bed great. Staff was attentive and very polite. Would stay here again. Very convenient. Close to all. Plus, you can't look out at the ocean at night with an ocean view room...
January 13, 2012
Rated 2 out of 5 by Andrea very disappointed
pretty place, disapointing stay. Was there for weekend for a conference that required internet access....no access till last day and quality of signal very week. Even more concerning, house keeping, i believe,left my door open after servicing the room, luckily nothing seemed to have been disturbed. I reported this to the front desk, who called housekeeping. Later that day, I again returned to my room, the door was again ajar, and my remaining items in the room were gone...i was checking out that morning and had already taken my suitcase to the car. again i notified front desk, was able to get SOME of my stuff back from the housekeeper. I WAS TOLD THE MANAGER WOULD CALL ME...NO ONE DID. I was not happy.
February 4, 2013
Rated 2 out of 5 by Leeo57 Great staff, property needs work.
6 night stay became frustrating with intermittent hot water, and internet service.
Standing in ankle deep water (because the tub drain could not keep up with the shower flow) I was greeted with hot water that would fluctuate from cold to luke warm and back again.
Internet service was slow to good depending on when you used it.
I love that this property has sliding glass doors in each room giving access to Ft. Lauderdale’s warm winter evenings. The problem was it would take 2 men and a grown boy to get the deteriorating door closed!
Until updated I am done with this location.
It’s a shame because the staff from the front desk, restaurant, room service and bar staff are all very friendly and helpful.
February 4, 2013
Rated 4 out of 5 by GINA217 Beautiful facility, bad location
The hotel itself is beautiful. The rooms are wonderful and comfortable. The staff is exceptional. That said, the location leaves much to be desired. The pool is right beside a very busy street (trucks, emergency vehicles). The pool is lovely, but small. The water temp was perfect. The subway/train was very near, so several times a day the whistle is heard. The worst was the executive airport across the street. (Read: loud private jets) To chill at the hotel/pool all day: this is not the place for you. For a place to stay if you will be busy doing other things all day: perfect.
March 2, 2013
Rated 2 out of 5 by Jdhcj Never Again
This hotel lobby and courtyard are beautiful so upon arrival i was eager to see my room. Unfortunately, the room was much less appealing. The room had a horrible odor, the toilet was running, the air wasn't working properly and the room was not clean. The room itself was spacious and the bed was very comfortable but those were the only two positive things I can say about our stay. The linens for the pull out were not in the room and when I requested them it took several hours for them to arrive. Overall, wasn't happy, will not recommend the hotel and will not stay there again.
December 30, 2012
Rated 2 out of 5 by Travelerclt13 Needs Starwood touch !
This is a very nice building but seems like time and use has taking its toll I notice very poor maintenance : rugs ,in hallways furniture in my room need it to be touch up the grout in the bathroom was really bad also tub ceiling just poorly maintain however has a beautiful atrium and lobby also the bar stools need to be replace some are in bad shape .
November 27, 2013
Rated 4 out of 5 by Moody Beautiful Courtyard
I stayed there six nights.The staff were friendly and very professional. The hotel was clean and the decor was pretty. The prices were reasonable in the gift shop. The meals were yummy!!!! I will recommend this hotel to all my friends.
August 7, 2012
Rated 4 out of 5 by Florida55 Rooms smelled clean...beds comfortable
My husband and I really enjoyed our stay here. This was our second visit and we were very pleased with the accommodations and hotel surroundings. The pillowtop beds were very comfortable...my husband especially liked the pillows!!.
September 8, 2012
Rated 3 out of 5 by travelingdoc42 All-Suites Hotel that is Not Elite Friendly…Beware of Railroad Noises
This hotel was clearly originally built as a different all–suites brand hotel and still has the beautiful atrium and great rooms associated with that brand. It does not have the perks (free cooked to ordered breakfast, free evening refreshments, elite treatment) that the original brand had…it has a very poor hot buffet breakfast (as an option for elites), no elite lounge or free evening snacks/beverages…. nothing special for Starwood elites (all rooms are suites)…. even Platinums. In my case they even added a charge that belonged on someone else’s room (quickly removed when identified) Staff was great (even gave me some bonus points for above mentioned deficiencies). It is right next to very busy railway tracks that might bother some.
May 22, 2013
Rated 5 out of 5 by silkysam sales rep
excelent service would defenitly stay again
July 26, 2012
Rated 4 out of 5 by CcandiceG Not as clean as I hoped...
There were tiny bugs that look like itsy bitsy ants every where on the desks and by the wet bar in my room. I called Front Desk and a very nice staff came to my room to explain that these bugs like the Florida weather and hang out where it's moist. She reassured me they do not bite and will not be in the bed because the bed is dry. She was right, I did not get bitten and the bugs were no where near the bed, but it was still a little creepy. In addition, the carpet did not look clean, found some trash from previous guest stay, needed more vacuuming.
February 16, 2013
Rated 1 out of 5 by dasbaer Worst bed in existence
I took my girlfriend to this hotel for our 5 year anniversary and even though the staff were very professional and the room itself was clean and looked very nice the bed was absolutely horrible. I have never been on a bed that was that horrible, for starters it was too soft in all the wrong places, making me feel like i was sinking and the pillows couldn't support my neck. When I woke up my girlfriend literally had to help me out of bad and it's been two days and I am still having back problems, if you want to stay at a Sheraton, make sure that 1. the bed is firm 2. the pillows give you proper support and 3. the WiFi is free, cause who in their right mind charges ten bucks for 24 hour wireless in this day and age? I mean come on Sheraton!!!
June 17, 2013
Rated 2 out of 5 by lauderdale41 Disappointing
We unfortunately had a very disappointing stay. We arrived late in the evening and there was no bedding for the second bed. An hour after calling the desk twice we still didn't have any bedding and the kids fell asleep on a bare mattress. After going downstairs and asking for a third time I still only got a set of sheets and one pillow. Housekeeping later stated that there was no more bedding available. At 1:40 a.m. the fire alarms went off and blared for 20 minutes. We only got three hours of sleep and paid full price. We won't stay there again.
April 2, 2013
Rated 4 out of 5 by Jan29 Gorgeous lobby; needs some improvement though
Moved to Sheraton from another hotel where bed was way too soft. Front desk told us Sheraton beds very firm.But, bed was so soft, mattress sank to boxspring. No remote for TV in LR; no TV guide in room. Ice machine on floor broken; had to ask for toilet paper (had less than 1/2 roll when checked in). Friday night activity downstairs kept us from sleeping; loud chanting; drums;called front desk-lasted till after 11 p.m. Next time would ask for room not above banquet rooms. Gorgeous facility; large spacious rooms.
September 17, 2013
Rated 2 out of 5 by Volleyvic13 Nice Hotel...but needs some improvement
Sorry to say but I was disappointed with my stay. The beds are too soft and the pillows are terrible. There were no sheets/blanket/pillows for the fold out sofa-bed so I called front desk and was informed that there was no staff there and I had to come to desk. I was given sheets and a blanket but was told that they were out of pillows!!! How is this possible? The hotel was not at all full and I would think that someone could have gone to an empty room and gotten us some pillows. Instead we had to use pillows from the beds to use. The pillows are bad enough but now you had less of them per bed. This is just not acceptable for a "Sheraton". It looked like there was just 1 person on staff on a Saturday night. I probably won't be staying here again!
May 23, 2013
Rated 2 out of 5 by klt25 Service was not good
We had to call maintenance three times because the toilet did not flush well. The third time we called, the maintenance man came in, took the top off the tank then said it flushed fine for him. Maybe the sixth consecutive flush was the secret. The next morning I got dressed and went downstairs to the lobby bathroom instead of chancing it again.
Also, when the room was cleaned, no towels were left for us. We called the desk for towels. Two hours later, I went down to the desk to get some towels because they still had not been delivered.
February 25, 2013
Rated 1 out of 5 by Skipjg What happened!
I have stayed many times at this Sheraton and it is hard to believe that the quality of the rooms has declined so radically. The lobby is maintained and very nice, but minimal air conditioning. However, that is where the quality ends. My room #216 was a complete disaster. Basically, no air conditioning – I was glad it was January 2013 and my room was only 80 degrees. The maintenance man said that the chillers were not working and there was nothing he could do. The bathroom was nasty – mold on the shower curtain, grout on the walls and floors. Finally, there were stains on the carpet that told me to keep my shoes on. The manager did have the room deep cleaned the next day, but the damage was done. I will never be staying at this Sheraton ever again.
January 10, 2013
Rated 2 out of 5 by Criston Beautiful Hotel but older property
My stay at this property was just okay. I've been there before and had a much better experience. The property is a very nice size. Lobby is beautiful. Room size...absolutely NO complaints other than the bathroom size. More than enough room for the price. The a/c in my room was bad and I mentioned it to the front desk to be fixed. When I came back to my room, I again had to lower the temp to 40 degrees before getting a good night sleep because the room was warm. The beds are incredible (comfortable and dreamy), but not when you are hot.
April 11, 2012
Rated 2 out of 5 by kingart Sheraton Suites Cypress Creek
Bathroom needs to be redone.
Grout dirty and hairs on floor.. Clock/radio
unplugged and doesn't work and same for table lamp by bed. Old towels. Did not complain as we used points after cruise and it was worth what I paid (0$)
November 19, 2013
Rated 5 out of 5 by Traveler66 Great Place
We had a great stay here. It was during the Isaac storm. The food was very good
The room was big (2 rooms) and nicely appointed. The food delivery in the area
was also good. It has a beautiful first floor , with a lobby eating area with water fall lounge and computer business area.
September 2, 2012
Rated 4 out of 5 by daveyj27 IMproved since last visit
The room was far cleaner than my previous visit of four weeks ago.
I still had the same problem at check-in as before though where the staff did not know that my corporate booking includes complimentary breakfast and no-charge WIFI and tried to state that they must be paid for. The difference this time though was that the check in clerk actually took the time to look into it and found that I was correct and made the necessary corrections with no fuss. I wish that had happened four weeks ago but at least it happened this time.
December 17, 2012
Rated 2 out of 5 by GAGirl44 Great staff but dirty hotel room
The staff could not have been more helpful. They did all they could to accomodate us but they seemed limited with materials and cleaning personnel. We ended up buying our own towels and cleaning supplies which was rather ridiculous but we had no other choice. I think the manager / owner should invest in more maids and supplies. Also please seperate clean linen from the dirty linen cart. I was surprised when the maid handed me the only clean wash cloth she had available (unfolded and laying next to her dirty linen rags). Needless to say I didn't use it - went to Walmart and purchased my own. I left it there for them to use hoping they'd get the message. It's a lovely hotel with a great staff but needs a better system for managing hosekeeping personnel / materials.
November 29, 2012
Rated 2 out of 5 by GregW280 This was a TRUE let down.
The tub backed up, the air conditioner did not work properly. All of this made me late for my event. The staff were not accommodating but AWFULLY apologetic. After switching rooms at night with no assistance from staff. The card keys did not work for the remainder of our stay. Every time we went to our room, ended up with a trip to the front desk - at least 6 times each for me and my brother. Back and forth and back and forth. It seemed like a crude joke at $132 per night for 3 nights. Totally disgusted. NEVER AGAIN!
June 22, 2013
Rated 4 out of 5 Good Value
I travel often and have stayed at better properties however this hotel was decent. The TV in the dining area kept going out and we had to call guest services several times, very inconvenient. The bathroom needs major upgrades and more space and the vending area on the 2nd floor is scary to say the least. The carpet and kitchen sink area could use an upgrade as well. It appears that the hotels in a renovation process, which is good. The bed was super comfy and will consider staying when I'm in the area again.
May 13, 2013
Rated 3 out of 5 by beeda hotel under renovation
When reading this review, please keep in mind that the hotel was under renovation during our stay in November 2013.
Hotel was a little hard to access due to medians on the road. Front desk staff was excellent.The lobby and interior "courtyard" were very nice, complete with a small waterfall and creek, even though under renovation. Room was comfortable and nicely appointed, with a separate seating area, as well as a wet bar and bar fridge, which was a pleasant surprise.
We had issues with the restaurant. The first day the service was very slow, and not very friendly. The food not what I expected from a Sheraton. It was poorly prepared and poorly presented. I found out later that they were short staffed that day. The next day was much better.
We found the pool area was not very well maintained. The entrance to the pool needed a good clean. The pool area itself was swept, but the person only swept about 25 square feet (a very small area) and left. The poolside chairs were ready to be replaced, probably with the renovation.
I did not find the pool to be relaxing, since the hotel was situated at a busy intersection, so there was a lot of noise from traffic.
I would like to experience the hotel again, when the renovation is complete. Perhaps timing is everything!
November 20, 2013
Rated 2 out of 5 by MARIA0225 Bed Needs To Be Replaced
I am not big into reviews but recently I read a quote by Harvard Business Review that states '1 in 24 customers will complain. The rest just go somewhere else.' Hopefully this will help you retain guests in the future. While our room was nice and spacious, our bed was absolutely horrible. The king bed dipped on both sides and humped up in the middle from being way overdue for replacement. When I laid down, it went to straight springs. The bed was so bad that I went to the front desk at 11pm to switch rooms. The clerk said the hotel was sold out and there was nothing available. Moreover, my husband forgot his pillow brought from home. When we called the next two days in a row, housekeeping said it was unable to help us. Unfortunately, I will not return nor recommend this location.
February 25, 2013
Rated 3 out of 5 by manning11 Hotel needs work
The painting and carpets need cleaning or be replaced. the staff couldn't have been nicer and they treated me like gold when I checked in. The free breakfast was really a nice touch.
November 12, 2013