Rated 4 out of 5 by lsrtravel June 11 stay
Issue w/ Breakfast - was to be delivered between 7:15-7:30. At 7:30 I was told it was on the way. 12 minutes later, nothing. I called to cancel & they said there was an issue with the computer & receipt print out. Not really an excuse for being late & making me late. They did comp the breakfast which I didn't have to request & I appreciate that. They should have advised they couldn't make the wi delivery time & provided me an option.
June 13, 2013
Rated 5 out of 5 by TravelingLecturer Wonderful catering/banquet service!
I taught a seminar in one of the meeting rooms and the staff could not have been more helpful! The meeting room was excellent as well.
Starting with Blake who dropped everything when we asked questions and got us our answers asap. Then there was Julie who also went the extra mile and Alberto - the manager who arranged a last minute luncheon buffet to help our folks out. He was gracious and helpful and and the buffet was outstanding
February 19, 2013
Rated 4 out of 5 by Kevin05 Good location and staff
The Columbia property sits on a lake and is within walking distance to restaurants and a public area where there was live music playing. The outdoor pool overlooks the lake and a wooded area. SPG members received complimentary internet. The staff was overall very helpful -- especially a bartender named Pinar.
I was disappointed in some of the Business Center resources. I needed to make a copy and was tersely informed that there is a $0.25 charge per page. That should be included in the Business Center. The printer was low on toner. On another occassion, the front desk faxed a document for me and was pleasant and helpful.
The property is a little 'dated' and was undergoing construction. If you are being charged non-construction rates, then you shouldn't have to contend with that distraction...otherwise, some sort of rate-adjustment should have been made.
July 30, 2012
Rated 3 out of 5 by Barbarareporter this hotel is in a lovely setting
the only thing bad about the room was the bathroom. the sink and faucet were dirty with black mold and really needed a good cleaning.
July 28, 2014
Rated 1 out of 5 by Columbia20145 Misrepresentation
I had an incredibly poor experience at the Sheraton Hotel in Columbia, MD July 12, 2014. I would NOT recommend this hotel to anyone anymore at this point. I have had good experiences with this hotel in the past, so this is a drastic change in my opinion. The lines at check in/check out were long and I always had to wait at least ten minutes to be serviced. However the worst part of all was that the price was misrepresented (an email I received stated the price was $99 dollars and was then charged $119 at check out). The clerk (Sandy) fixed this discrepancy for two of my friends however she then refused to fix this error for me (it appeared this was at the prompting of her manager/superior who she was having a side conversation with). It clearly to be was about saving a few dollars and not solid customer service. The clerk then had the audacity that I should bother the bride about the contract the morning after her wedding. I was disgusted by this terrible customer service and will not stay at this or any other Sheraton again.
July 14, 2014
Rated 5 out of 5 by NancyG Excellent room at the Lodge section!
This hotel is all about service and comfort. Our room in the Lodge section of the hotel was large and quiet with woods and a lake view. I felt like I was in spa room at a resort. No, the furniture and bath weren't marble and gold, but this room was way more than I expected. The front desk made sure we had the best room available at our rate. Will definitely return if our travels take us this way. Only about 40 minutes from D.C.
September 13, 2012
Rated 5 out of 5 by retire13 I was very pleased with this hotel
The accomodations were very nice. I would like to mention that Sandy Thomas and Erina Shavers were very helpful. They went over and above my expections to make sure we had the perfect room for the best view over the lake for the July 4th fireworks. I would definitely stay at this hotel again.
July 6, 2014
Rated 4 out of 5 by Chedder32 The hotel location is excellent
The location is in center of Columbia and there are good restaurants near by. The airconditioner is too noisy that needs to be improved.
July 27, 2014
Rated 5 out of 5 by CAPIII Welcomed Rest
Very good place to stay if you're in the Columbia, MD area. Very helpful and pleasant staff. The rooms are large, comfortable and quite. We would definitely stay at the Sheraton again.
July 22, 2014
Rated 3 out of 5 by DRJJ99 Convenient but needs updating
This is s great business hotel but needs that last piece of updating - the rooms. There needs to be additional plugs on the table between or next to the beds and more than two on the desk. Business people like to work both sitting or lying in bed as well as at the desk.
It appears that some features were updated, the shower head was updated but the rest of the tub wasn't. The rooms are showing their age; rust, paint, etc.
February 21, 2012
Rated 3 out of 5 by KClem344 Hotel has a good location
I attended this hotel, the location is very close to the Merriweather Post Pavillion
the lodge rooms needs updating, the carpets were stained and the bathroom vanity and mirror looked very banged up.
hotel stay was very good, however the hotel looked to be under staff for a sold out hotel, took almost an half hour to get a drink from the bar only one guy working
June 9, 2014
Rated 5 out of 5 by Trixie3 A beautiful hotel and great staff
Thank you to Derrick, the manager on duty last weekend, and his wonderful, friendly staff. My daughter and I had a beautiful king sized bedroom overlooking the lake. It was spacious, clean and had an air purifier which was highly effective. We had a very nice breakfast in the club lounge with excellent service. There was no extra charge for allowing our shih tzu to stay with us. I definitely look forward to staying again.
May 30, 2012
Rated 4 out of 5 by LM47 Nearly perfect experience
The room was large, very comfortable and attractive.
Other than some loud guests and a barking dog at 4AM that barked on and off until 6AM the stay was very enjoyable.
The only thing that was wrong with the room was that the bathroom door fit so tightly that my, small in stature, wife would have been unable to close the door to the point of latching it and certainly could never have reopened it if she did get it closed.
August 22, 2012
Rated 5 out of 5 by Toni43 Wonderful Hotel
This is a very nice hotel. The grounds are beautiful and a wonderful place to walk. The front desk staff (Doreen Hyde, Sandy Thomas and Brigitte Newton) were all very welcoming and helpful. The room was very large and comfortable. The hotel is within walking distance to several very good restaurants.
All in all, I very much enjoyed my stay.
June 17, 2014
Rated 5 out of 5 by chughes Perfect location and comfort
We stayed at the Sheraton overnight while we were in town for a concert at the local venue. Not only was the hotel within walking distance to the venue, but also a wonderful waterfront dining area and mall! The hotel itself was tastefully decorated with comfort and style and the staff could not have been more accommodating. Thank you for a wonderful date night!
June 6, 2014
Rated 3 out of 5 by DocMatter People great, but facilities not
First off, the staff was great! But...
The wireless service in my room never reached above 2 bars (fair, at best). It was slow, slow, slow. And they charge you $12.95/day if you're not a Starwood member. Also, the cable kept cutting out on me every 45 minutes or so. Engineering said it was the new TVs and that was about it. And the pool closed at 6 PM... never got a chance to use it since I was in meetings all day.
August 5, 2012
Rated 3 out of 5 by MisterX Decent hotel
I've stayed at the hotel 3 times now and it's a decent hotel. Unfortunately my last time I had a room that had connecting doors on both sides. As a result there was a lot of noise disturbance. I actually had to sleep with ear plugs because the people next to me were skyping deep into the night.
However, when you have a room that doesn't have connecting doors, you barely hear anything and it's a great way to relax.
January 23, 2013
Rated 4 out of 5 by Harris The Good and the very minor Not so Good.
On Sunday, Dec. 23, 2012, I noticed a live ladybug on the rug, along with some other stains. I also noticed a blood stain on the lower edge of the inside comforter that did not come from us. I have a Public Health degree, so this is not acceptable. The bathroom was small compared to such a large room, room 407. Otherwise, it was a very nice room at the end with a curved windo and a very nice view. very nice staff
December 24, 2012
Rated 2 out of 5 by 72panther Disappointed stay
For the price the facility had too much deferred maintenance. The room was full of dust, dirty walls, wastepaper on the floor, glass top tables were smeared, bath tub did not drain. There were stains on some of the upholstered furniture. The exterior of the building had rotten wood trim and exterior doors were missing trim and needed painting. All this would be acceptable at a Summer Camp but not a 4 star hotel.
November 23, 2013
Rated 5 out of 5 by metalmike rock n roll weekend.
This is the 3rd year we have stayed at the Sheraton for m3 weekend, this year was THE BEST! The staff ( family ) was friendly and on there game the entire weekend. I loved the way they dressed like rockers and made us all feel welcome. cant wait to see you next year . only issue as I want to be honest was the price of rooms was increased quite a bit more than they would normally charge.
April 28, 2014
Rated 3 out of 5 by Kathy1351 Good
The staff were very friendly and helpful. for the price, there were not the amenities identified in the reservation (we did not have a microwave or refrigerator, as promised). I did not pursue these, but I would have expected better. With that said, I would stay here again because of the location and the fact that staff were most pleasant.
June 10, 2014
Rated 2 out of 5 by CamS Not what I remembered...
I have stayed in this hotel several times, even selecting it twice as a host hotel for my previous church's retreat (when I served as the meeting planner). The surroundings are beautiful, and I was excited to stay here again. Needless to say, I was very disappointed. Previously, I'd stayed in the Tower rooms, this time, my room was in the Lodge. There were bags of garbage stacked up near "entrance C" to the Lodge, the paint on the interior walls (hallway) wasn't fresh (marks), weird smell in the hallway, and there were stains on the hallway carpet. I was terrified of what my room would look like. The room was decent, but there were obvious stains on the rug, the glass bedside tables hadn't been cleaned (fingerprints and stains), and the white down comforter had coffee stains on it. I was only there for one night, but I don't think I will stay at, or recommend this hotel again.
August 5, 2013
Rated 5 out of 5 by Soccer101 Excellent experience
Angel at the front desk was phenominal! She was very professional and warm hearted. She responded to any request immediately and made us feel like we were the only guest, even though it was a busy holiday weekend. Rooms were clean and double beds were comfortable. We would have liked to see 2 queens put into the next upgrade. The view of the lake was outstanding. Paddle boats available. Need indoor pool.
May 28, 2013
Rated 1 out of 5 by TrueTexan Run from this SPG Property
Worst stay EVER. The front desk staff was rude and unattentive. They did not recgonize or understand the SPG program. My first room was dirty upon arrival. Bathroom was a mess. Toilet had been used and not flushed. I am a Platinum member and do about 100 nights a year in hotel rooms. I was very disappointed in this property. Please take my advice as an exerpenced traveler and stay away from this property
October 28, 2012
Rated 1 out of 5 by Scooter The hotel personnel was the worst!
Very dissappointed with my stay from the start of checking in until I left. First they did not honor the rate that was given to me at time of my reservation, the amount was higher and no one contacted me of any changes. Second my room was cold and had very little hot water. I did not like being in the basement of a building in the back of the building looking at the woods. VERY UPSETTING WITH MY STAY!
November 15, 2012
Rated 5 out of 5 by Rickey61 The Bed Was Amazing
I was simply amazed at how clean and comfortable my room was. It had everything I needed and more. The staff was so very pleasant and amiable, and that combined with the wonderful food and the amazing bed I slept in made my stay a five star visit. I will definitely reccomend and use your facility in the future. Great Work!!!! Thanks so much!
June 2, 2014
Rated 2 out of 5 by EuroTraveler1960 Disappointing stay
Rooms were specifically booked with request and confirmation to stay in main tower. But upon arrival, was notified that only rooms available were in the older lodge. Was moved to tower after first night. Also, some sort of mattress cover that sounded like plastic made the bed VERY hot to sleep on. So after moving to new room, was quite uncomfortable . Quality of breakfast has declined significantly.
July 28, 2013
Rated 5 out of 5 by Wenny Excellent customer service
I stayed at the Sheraton Columbia Town Center last night with my 2 young daughters. Upon check in I was welcomed by a very friendly staff member and she gave me 2 key cards to my room as I had requested and gave me simple directions to the room. When we got to the room which was not a far walk, but a lot for my daughters who were carrying their own overnight bags, neither of the keys worked to open the door. We walked back to the desk and the same staff member greeted us immediately. She was very apologetic and reissued 2 new keys. Once we got to the room the second time, same problem. We walked back one more time and I asked to have a staff member walk to the room with us to ensure the keys worked so we would not have to make the walk back a third time if they did not work. Instead, she moved me to a closer room in the main part of the hotel so she could see me enter the room from the front desk and know if I got in. That was good enough for me. The keys worked that time and we dropped our stuff off and left for the evening to meet some family. I never thought much about the key issue after that. When I got back to the room later that night, I walked in to find a tray with a bottle of wine, 2 juice boxes and an assortment of snacks along with a note from the front desk staff member apologizing and welcoming us again to the hotel.
I was very pleased that the staff was concerned enough about making my stay enjoyable that they went out of their way to send me the tray of goodies. I would definitely recommend this hotel and next time I am in the area, I will be back.
August 3, 2014
Rated 2 out of 5 by rehabman Motel in hotel
Two very different establishments under one management. Towers fine, "country rooms " Post ww2 Motel competition . Desk uninformed, 82 room walk with stairs and open building connectors. No help for luggage. Great location for columbia office . Breakfast buffet high quality.Will not stay again unless absolutely no other option, PS I travel 200 nights a year for last 34 years.
February 24, 2013
Rated 2 out of 5 by Dood Overnight Stay for wedding
The hotel room itself was in good shape; however check-in was ridiculous. My room was not ready almost 2 hours after check-in and then once it was ready, the TV was not working properly. I was a member of a wedding party and with time being very tight, the check-in and lack of coordination with the wedding coordinator was apalling. Additionally the bar staff was not friendly.
May 6, 2013