Rated 3 out of 5 Left Lot to be Desired
No TV line-up and when I asked for one they just brought up the Showtime schedule before they went back and brought up the correct one. No hot water and after 10 minutes it was luke-warm at best. Heater would go on and off all night and required me to constantly adjust TV volume. Ice/Vending room on my floor was locked.
You people were uniformly very nice, however. Tom
December 16, 2013
Rated 3 out of 5 by menolike Hike to your room
I've stayed at this hotel twice and each time I had to hike to my room. My most recent stay was in room 282 which I believe could be the farthest room from the check in desk. Not appealing...
December 11, 2013
Rated 2 out of 5 by VeniceRealtor Great location but needs improvement
We love the hotel's location and why we chose this hotel. However, the first room was not clean (trash under the bed and in the corners), did not have a microwave as described and mechanical issues with the bathroom. Staff graciously relocated us but we found many of the features were not very well updated and the ceiling in the lobby was leaking when we had a rain event. Our housekeeping staff was rude and very unfriendly. The gym was nice with great equipment.
December 1, 2013
Rated 5 out of 5 by bosco60 VERY COMFORTABLE
There was a group with young boys also staying at the hotel that evening. The desk clerk put us on another floor so they wouldn't disturb us. That was very thoughtful of her. The room was all the things that you should expect.....clean and comfortable. After getting home I realized I left my KINDLE in the bed and called Sheraton. It was found and given to my sister that afternoon. I was very grateful the maid service was an honest person.
November 30, 2013
Rated 2 out of 5 by palbill Personel Less Than Comitted
The housekeeper never took her cell phone off her ear the entire time we saw her on our floor.
The phone operator connected me to the wrong room and woke up one of your other guests.
I called the front desk again and was put on hold for 6 minutes before I gave up.
the carpet was dirty in the dining room.
The dining room was under staffed.
The door to the bath room is splintering.
The shroud on the heater/AC vibrated loudly, waking us up in the night.
The mirror in the elevator had the same smudges on it all three days we were there.
The staff seemed disinterested in attending to guests.
The hotel has a tired look to it.
November 19, 2013
Rated 5 out of 5 by Cropper Hotel features
Great location, clean, great staff, wonderful walking trails..great the hotel is pet friendly
November 30, 2013
Rated 2 out of 5 by 72panther Disappointed stay
For the price the facility had too much deferred maintenance. The room was full of dust, dirty walls, wastepaper on the floor, glass top tables were smeared, bath tub did not drain. There were stains on some of the upholstered furniture. The exterior of the building had rotten wood trim and exterior doors were missing trim and needed painting. All this would be acceptable at a Summer Camp but not a 4 star hotel.
November 23, 2013
Rated 2 out of 5 by Atpj Comedy of Errors
As an SPG Gold member I have certain expectations-none of which were met at this hotel. NO recognition, upgrade, or breakfast. Booked in to the Lodge area which is just dark and scary.Booked for King room, after walking forever,got to the room,with 2 doubles.Called desk, they told to come get another key-no go, bring it to me. Room even further out, remote not working so was replaced.Room service Key Lime pie was old and cracked,bread pudding cold. Woken by another guest at 1am only to fall back to sleep and be woken by housekeeping at 8:50. Ridiculous.
May 16, 2012