Sheraton Columbia Town Center Hotel

  • 10207 Wincopin Circle
  • Columbia,
  • Maryland
  • 21044
  • Estados Unidos
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Rated 3.4 out of 5 by 320 reviewers.
Rated 5 out of 5 by Excellent room at the Lodge section! This hotel is all about service and comfort. Our room in the Lodge section of the hotel was large and quiet with woods and a lake view. I felt like I was in spa room at a resort. No, the furniture and bath weren't marble and gold, but this room was way more than I expected. The front desk made sure we had the best room available at our rate. Will definitely return if our travels take us this way. Only about 40 minutes from D.C. September 13, 2012
Rated 3 out of 5 by Nice Hotel, Clean, but couldn't keep up with a busy weekend sold out hotel When arrived late Friday night, I requested a roll away bed when I made my reservation and called to confirm that request. When we arrived to the hotel no roll away bed available my husband had to sleep on the floor for two nights. Not only did we not get the bed. They ran out of blankets, pillows and towels. The staff was very friendly and did what they could with the limited resources they had. May 27, 2014
Rated 1 out of 5 by Hotel Needs Serious Help I was a guest in this hotel several times over the past ten years (my last stay was in 2010), but I will not ever go back after my most recent stay. The facilities are badly in need of repair - multiple areas in the 'extension' building leak water directly into the facility when it rains (including the entrance foyer and exercise room). All features are extremely worn (carpet in room is out of control, door jams have been reinforced in a very haphazard manner, paint peeled & flaking on all windows and surfaces, etc.) . The exercise room was attrocious - only the very brave or very desperate patrons used it. I realize that facilities get worn down over time, but the state of this hotel is well beyond what I have come to expect from Sheraton. I was very disappointed. I would have checked out if it was going to be a longer stay for me, but had already unpacked by the time I realized how bad it was, so decided to gut it out and pretend I was a private back in the army (in the early 1980s). July 17, 2014
Rated 3 out of 5 by Convenient but needs updating This is s great business hotel but needs that last piece of updating - the rooms. There needs to be additional plugs on the table between or next to the beds and more than two on the desk. Business people like to work both sitting or lying in bed as well as at the desk. It appears that some features were updated, the shower head was updated but the rest of the tub wasn't. The rooms are showing their age; rust, paint, etc. February 21, 2012
Rated 5 out of 5 by A beautiful hotel and great staff Thank you to Derrick, the manager on duty last weekend, and his wonderful, friendly staff. My daughter and I had a beautiful king sized bedroom overlooking the lake. It was spacious, clean and had an air purifier which was highly effective. We had a very nice breakfast in the club lounge with excellent service. There was no extra charge for allowing our shih tzu to stay with us. I definitely look forward to staying again. May 30, 2012
Rated 4 out of 5 by Nearly perfect experience The room was large, very comfortable and attractive. Other than some loud guests and a barking dog at 4AM that barked on and off until 6AM the stay was very enjoyable. The only thing that was wrong with the room was that the bathroom door fit so tightly that my, small in stature, wife would have been unable to close the door to the point of latching it and certainly could never have reopened it if she did get it closed. August 22, 2012
Rated 3 out of 5 by People great, but facilities not First off, the staff was great! But... The wireless service in my room never reached above 2 bars (fair, at best). It was slow, slow, slow. And they charge you $12.95/day if you're not a Starwood member. Also, the cable kept cutting out on me every 45 minutes or so. Engineering said it was the new TVs and that was about it. And the pool closed at 6 PM... never got a chance to use it since I was in meetings all day. August 5, 2012
Rated 3 out of 5 by Decent hotel I've stayed at the hotel 3 times now and it's a decent hotel. Unfortunately my last time I had a room that had connecting doors on both sides. As a result there was a lot of noise disturbance. I actually had to sleep with ear plugs because the people next to me were skyping deep into the night. However, when you have a room that doesn't have connecting doors, you barely hear anything and it's a great way to relax. January 23, 2013
Rated 4 out of 5 by The Good and the very minor Not so Good. On Sunday, Dec. 23, 2012, I noticed a live ladybug on the rug, along with some other stains. I also noticed a blood stain on the lower edge of the inside comforter that did not come from us. I have a Public Health degree, so this is not acceptable. The bathroom was small compared to such a large room, room 407. Otherwise, it was a very nice room at the end with a curved windo and a very nice view. very nice staff December 24, 2012
Rated 2 out of 5 by Disappointed stay For the price the facility had too much deferred maintenance. The room was full of dust, dirty walls, wastepaper on the floor, glass top tables were smeared, bath tub did not drain. There were stains on some of the upholstered furniture. The exterior of the building had rotten wood trim and exterior doors were missing trim and needed painting. All this would be acceptable at a Summer Camp but not a 4 star hotel. November 23, 2013
Rated 5 out of 5 by July Biz Stay I stay here frequently for business. The hotel is clean, the staff is very, very friendly and helpful, definitely above the average for customer service, and there is a nice walking path behind the hotel. There are plenty of restaurants within walking distance and parking on site. Great choice. July 11, 2014
Rated 3 out of 5 by Hotel has a good location I attended this hotel, the location is very close to the Merriweather Post Pavillion the lodge rooms needs updating, the carpets were stained and the bathroom vanity and mirror looked very banged up. hotel stay was very good, however the hotel looked to be under staff for a sold out hotel, took almost an half hour to get a drink from the bar only one guy working June 9, 2014
Rated 2 out of 5 by Not what I remembered... I have stayed in this hotel several times, even selecting it twice as a host hotel for my previous church's retreat (when I served as the meeting planner). The surroundings are beautiful, and I was excited to stay here again. Needless to say, I was very disappointed. Previously, I'd stayed in the Tower rooms, this time, my room was in the Lodge. There were bags of garbage stacked up near "entrance C" to the Lodge, the paint on the interior walls (hallway) wasn't fresh (marks), weird smell in the hallway, and there were stains on the hallway carpet. I was terrified of what my room would look like. The room was decent, but there were obvious stains on the rug, the glass bedside tables hadn't been cleaned (fingerprints and stains), and the white down comforter had coffee stains on it. I was only there for one night, but I don't think I will stay at, or recommend this hotel again. August 5, 2013
Rated 5 out of 5 by Perfect location and comfort We stayed at the Sheraton overnight while we were in town for a concert at the local venue. Not only was the hotel within walking distance to the venue, but also a wonderful waterfront dining area and mall! The hotel itself was tastefully decorated with comfort and style and the staff could not have been more accommodating. Thank you for a wonderful date night! June 6, 2014
Rated 5 out of 5 by Excellent experience Angel at the front desk was phenominal! She was very professional and warm hearted. She responded to any request immediately and made us feel like we were the only guest, even though it was a busy holiday weekend. Rooms were clean and double beds were comfortable. We would have liked to see 2 queens put into the next upgrade. The view of the lake was outstanding. Paddle boats available. Need indoor pool. May 28, 2013
Rated 1 out of 5 by Run from this SPG Property Worst stay EVER. The front desk staff was rude and unattentive. They did not recgonize or understand the SPG program. My first room was dirty upon arrival. Bathroom was a mess. Toilet had been used and not flushed. I am a Platinum member and do about 100 nights a year in hotel rooms. I was very disappointed in this property. Please take my advice as an exerpenced traveler and stay away from this property October 28, 2012
Rated 5 out of 5 by rock n roll weekend. This is the 3rd year we have stayed at the Sheraton for m3 weekend, this year was THE BEST! The staff ( family ) was friendly and on there game the entire weekend. I loved the way they dressed like rockers and made us all feel welcome. cant wait to see you next year . only issue as I want to be honest was the price of rooms was increased quite a bit more than they would normally charge. April 28, 2014
Rated 5 out of 5 by Wonderful Hotel This is a very nice hotel. The grounds are beautiful and a wonderful place to walk. The front desk staff (Doreen Hyde, Sandy Thomas and Brigitte Newton) were all very welcoming and helpful. The room was very large and comfortable. The hotel is within walking distance to several very good restaurants. All in all, I very much enjoyed my stay. June 17, 2014
Rated 5 out of 5 by Beautiful setting What a beautiful location! We stayed at this hotel because of its proximity to Merriweather Pavilion. We could walk to the concert and not have to worry about driving and parking. Would definitely stay at this hotel again. July 22, 2014
Rated 5 out of 5 by I was very pleased with this hotel The accomodations were very nice. I would like to mention that Sandy Thomas and Erina Shavers were very helpful. They went over and above my expections to make sure we had the perfect room for the best view over the lake for the July 4th fireworks. I would definitely stay at this hotel again. July 6, 2014
Rated 1 out of 5 by The hotel personnel was the worst! Very dissappointed with my stay from the start of checking in until I left. First they did not honor the rate that was given to me at time of my reservation, the amount was higher and no one contacted me of any changes. Second my room was cold and had very little hot water. I did not like being in the basement of a building in the back of the building looking at the woods. VERY UPSETTING WITH MY STAY! November 15, 2012
Rated 1 out of 5 by Misrepresentation I had an incredibly poor experience at the Sheraton Hotel in Columbia, MD July 12, 2014. I would NOT recommend this hotel to anyone anymore at this point. I have had good experiences with this hotel in the past, so this is a drastic change in my opinion. The lines at check in/check out were long and I always had to wait at least ten minutes to be serviced. However the worst part of all was that the price was misrepresented (an email I received stated the price was $99 dollars and was then charged $119 at check out). The clerk (Sandy) fixed this discrepancy for two of my friends however she then refused to fix this error for me (it appeared this was at the prompting of her manager/superior who she was having a side conversation with). It clearly to be was about saving a few dollars and not solid customer service. The clerk then had the audacity that I should bother the bride about the contract the morning after her wedding. I was disgusted by this terrible customer service and will not stay at this or any other Sheraton again. July 14, 2014
Rated 2 out of 5 by Disappointing stay Rooms were specifically booked with request and confirmation to stay in main tower. But upon arrival, was notified that only rooms available were in the older lodge. Was moved to tower after first night. Also, some sort of mattress cover that sounded like plastic made the bed VERY hot to sleep on. So after moving to new room, was quite uncomfortable . Quality of breakfast has declined significantly. July 28, 2013
Rated 3 out of 5 by Good The staff were very friendly and helpful. for the price, there were not the amenities identified in the reservation (we did not have a microwave or refrigerator, as promised). I did not pursue these, but I would have expected better. With that said, I would stay here again because of the location and the fact that staff were most pleasant. June 10, 2014
Rated 3 out of 5 by this hotel is in a lovely setting the only thing bad about the room was the bathroom. the sink and faucet were dirty with black mold and really needed a good cleaning. July 28, 2014
Rated 5 out of 5 by The Bed Was Amazing I was simply amazed at how clean and comfortable my room was. It had everything I needed and more. The staff was so very pleasant and amiable, and that combined with the wonderful food and the amazing bed I slept in made my stay a five star visit. I will definitely reccomend and use your facility in the future. Great Work!!!! Thanks so much! June 2, 2014
Rated 5 out of 5 by Welcomed Rest Very good place to stay if you're in the Columbia, MD area. Very helpful and pleasant staff. The rooms are large, comfortable and quite. We would definitely stay at the Sheraton again. July 22, 2014
Rated 4 out of 5 by The hotel location is excellent The location is in center of Columbia and there are good restaurants near by. The airconditioner is too noisy that needs to be improved. July 27, 2014
Rated 2 out of 5 by Motel in hotel Two very different establishments under one management. Towers fine, "country rooms " Post ww2 Motel competition . Desk uninformed, 82 room walk with stairs and open building connectors. No help for luggage. Great location for columbia office . Breakfast buffet high quality.Will not stay again unless absolutely no other option, PS I travel 200 nights a year for last 34 years. February 24, 2013
Rated 2 out of 5 by Overnight Stay for wedding The hotel room itself was in good shape; however check-in was ridiculous. My room was not ready almost 2 hours after check-in and then once it was ready, the TV was not working properly. I was a member of a wedding party and with time being very tight, the check-in and lack of coordination with the wedding coordinator was apalling. Additionally the bar staff was not friendly. May 6, 2013
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