Rated 3 out of 5 by Champ14 Terrible Restaurant and Catering Service
The service at the hotel restaurant was very slow and unresponsive. It took over 2.5 hours to have a 3 course meal. It would have been longer if we hadn't said anything. The food was good but not good enough to wait over an hour for our food.
October 7, 2013
Rated 1 out of 5 by Lodo007 Needs work
While in a great location I would not recommend staying at this hotel. 5 quick reasons:
1. No luggage assistance upon check-in.
2. No recognition as Platinum member upon checking-in.
3. The host in the club lounge on Friday, October 4 never said a word to any of the guests arriving into the lounge. When asked a question about how the coffee machine worked he seemed irritated with having to make an effort.
4. One server for breakfast. The hotel seemed understaffed and of those there several lacked proper training. 20 minutes for oatmeal that was luke-warm and cement like upon arrival.
5. Woken up on Sat, Oct 5 by the fire alarm.
One positive, the employee in the coffee lounge in the morning of Oct 6th was awesome. Great cappuccino and very friendly.
October 7, 2013
Rated 4 out of 5 by Maxima Nice but not perfect
The staffs were polite and friendly, including technical staff we met in elevator and pool. Pool was well maintained and our kid liked it. Food in the lounge was nice. Guest service was responsive. The bed was comfortable and the bed sheet was clean. The internet was free and worked well. The room was quiet except air conditioner. The decor was contemporary.
However, there were a few imperfections. (1) There were a bunch of hair on the wall above bath tub when we checked in. (2) When I pulled out the retractable clothesline above the tub, I saw a few colors. (3) The in-room air conditioner unit was noisy and unable to adjust the fan speed. (4) My room was small even though we were on the club floor.
Overall, we enjoyed the environment and would recommend to others.
October 7, 2013
Rated 2 out of 5 by FDR38 Its the little things
Called two weeks ahead to advise hotel that my dog would be traveling with me. When checking in Brian the clerk told me the first floor pet friendly rooms were sold out. To his credit he put us in a room on the 2nd floor, gave us club room access and made sure to offer the extra benefits for SPG Gold members. It worked out fine, but since the hotel had been notified two weeks prior to check-in that I would have my dog with me, a room on the first floor should have been blocked for me.
Went for a morning swim at 9;00 AM. Pool was locked up tight even though opening time is 7:00 AM. Front desk offered to have the pool opened in 10 to 15 min. Didn't want to wait around the lobby in my swimsuit so I told them not to bother for me.
Club lounge is really an afterthought at this location. Terrible stale pastries and soggy oatmeal at breakfast and no drinks in fridge in the afternoon.. Also, it should be have been cleaner.
All in all, i would return if I needed a place to stay, but my expectations would be much lower.
September 30, 2013
Rated 5 out of 5 by Latebloom36 Conference kudos
I was attending a large 5-day arts workshops. Conference facilities excellent..over and above expectations for the individual workshops. Staff very courteous and friendly at all times. Loved 'Green Choice' option for room. Bar menu and service excellent.
September 30, 2013
Rated 5 out of 5 by Jack43 A nice view of the Marina
The shower head is not usable if you are under 6 feet tall.
My Wife is 5' 2" and would get drowned if she was to use the shower head. Some women do not wash their hair every night.
September 27, 2013
Rated 4 out of 5 by KK82 Enjoy swimming at the pool
It was a very hot weekend, so we decided to get away from the heat. The kids loved the pool.
September 9, 2013
Rated 4 out of 5 by Finnigan51 Great Location
Rooms are spacious and well appointed.
The staff is friendly and professional.
Hotel is easy to access from highways and provides a great location for wine country visits.
September 5, 2013
Rated 4 out of 5 by Suzyn Pleasant hotel
The hotel is in a nice location, clean, pleasant and helpful staff.
September 5, 2013
Rated 3 out of 5 by lckojo Room small for price
Hotel was nice and Lobby was nice.
But for the price I would have expected a bigger nicer room.
September 3, 2013
Rated 4 out of 5 by patpat2013 Bartender
The female bartender was rude and unpleasant to the point that I wanted to avoid the bar.
September 3, 2013
Rated 5 out of 5 by DarlaH7 Wonderful Getaway
We spent the weekend at this hotel and were very pleasantly surprised by the luxurious room, helpful/friendly staff, and good food.
September 2, 2013
Rated 4 out of 5 by August73 weekend stay
The facility was great, staff were excellent. The service award goes to Wendy, what a great personality and provided great service for our breakfast and drinks at the pool. Excellent location.
I do think the beds need to be replaced, we had better beds while we were on the road.
August 25, 2013
Rated 2 out of 5 by HBCIV Would Not Patronize Again
I made this reservation because we became aware of the need to travel to the area at the last minute, and it came up as one of the few places available. The price for a very ordinary room was around $350 for one night, and this was to include a $25 prepaid debit master card, and some sort of coca cola cooler deal. The master card was in the room when we returned that night in an envelope shoved under our door. The soda deal never materialized. We got very little for a lot of money, including a hotel that looks like it's overdue for some renovation and sprucing up. The internet connection in the room was very iffy, and kept working or needing re-setting. The places we customarily patronize in the Marin/Sonoma Counties area offer much more for half the price. We won't be coming back.
August 19, 2013
Rated 4 out of 5 by pacificopal Everything but the Bed
Our stay was pleasant for the exception of the comfort of the bed itself. The mattress was uncomfortable on our backs. Staff was friendly, room was clean, pool was great for the children.
August 19, 2013
Rated 4 out of 5 by glennyb Great Front Desk Team
Could not have asked for better treatment from the staff
August 19, 2013
Rated 4 out of 5 by LCconcert Great customer service
Location was very convenient to the wedding we were attending. My only problem with the hotel was the temperature; way too warm and in-room a/c way too loud with fan running all the time.
August 19, 2013
Rated 5 out of 5 by Marilyn24 Great experience in Petaluma
Traveling frequently for work, hotels have become my home away from home and this Sheraton in Petaluma was a very pleasant experience. The room was spacious and comfortable and everything worked as it should. I didn't take advantage of the free wi fi since I have my own hot spot but I appreciated their offer. The view overlooking the small harbor and wetland was restful. I had access to a balcony (some rooms have their own) overlooking the harbor where I could sit and enjoy a glass of wine from the bar downstairs. The food at the Tolay restaurant was very good, the bar fully stocked and the servers were friendly. The Starbucks - although it opens late for an early riser - has a little store in addition to the coffee served each morning.
The hotel is just outside of town, only a 5 minute drive, and at the edge of the Schollenburger Park, a wetland preserve with a great walking/running trail that goes for miles.
All in all it's a well run establishment and I would easily recommend it to others.
August 18, 2013
Rated 4 out of 5 by mrskbg Love Dining here!
Delightful food and service, shocked and comforted to be remembered, visit to visit, and treated with such lovely welcoming and friendship.
Nice deep soaking bathtub, miss bathrobe. Lovely crisp ironed sheets. Appreciate refrigerator, tv not bad but miss some, Thanks for fan working this time in bath, Phone conformation for room 446 she called and verified as making reservation, but given 384, with no club froor access at $???. not AARP? AAA @ club floor price. AC blows up drape and is so noisy. Litter in hallways and elevators. Never got internet access in room. Wish for outlet by bed to plug/charge phone.
Room hot for arrival, prefer fresh air to enter.
August 14, 2013
Rated 3 out of 5 by yogadame hotel was adequate
I think this hotel is overpriced. The rooms were fine but not for the price. The lounge was not worth the extra $30 if you are thinking of have a bite before dinner (poor quality and food sitting around for a long time)
Breakfast was better although barely. The breakfast staff in the lounge however were first class and made us very comfortable.
August 12, 2013
Rated 5 out of 5 by Happywoman Bob Saved the Night!
I'd booked a room at a different hotel and was appalled at the condition of the room. It was after midnight, but when I called to see if there was any availability at the Sheraton, Bob, the front desk manager, quickly helped me book a room. He was kind enough to upgrade the room and had someone help me with my bags. His compassion for my experience and efficient handling of the reservation made a big difference for me. The room was comfortable, clean and quiet. Had a great stay!
August 9, 2013
Rated 5 out of 5 by CS1063 Lovely hotel!
I started my stay in Sonoma County at a different hotel and quickly transferred to the Sheraton. The hotel is wonderful. My only suggestion is for those of use that rise and depart early and want coffee (not in our room) - there is no option. Starbucks in-house opens later and has a very small offering and the restaurant opens later as well. Lobby coffee would really have made the stay perfect!
August 8, 2013
Rated 5 out of 5 by RobInHood2013 Great stay - problems with reservation
I’ve been coming/staying here at the (Petaluma) Sheraton every week since July for work and will continue pretty much between now and March 2014. Love your hotel and staff. I always receive great service and have a great stay with only one exception. When I booked the room for this trip I reserved it under the Clover Stornfield ($115) rate as I always do. The delivered bill was for a higher rate ($145) so I brought it to a gentleman working front desk to get it adjusted. He told me I had been booked in a higher room which is why they charged me a higher rate. When I brought up that I had booked as I always do and had not requested any upgrade he basically told me there was nothing he could do and I could check with the manager on duty (Mike) when I return (i.e. this week). Frankly if the room was an upgrade from the rooms I usually stay in I didn’t notice. It was facing the parking lot and I didn’t notice any difference in size or any other features so equally confusing re higher rate in any case. Bottom line – not very happy with how this was handled.
August 5, 2013
Rated 2 out of 5 by Sheraton100 Bed in Jr. Suite was uncomfortable and sagging
We paid extra to be upgraded to a Jr. Suite and portion of the hotel that had been recently refurbished. While we were really delighted with the marina view, we were completely unhappy with the king bed which sagged in the middle. It felt like a motel 6 bed and had definitely not been replaced recently (if ever??).
In addition, there was only one robe in the room and no toilet paper and the refrigerator was off completely. What a shame, since the property is so beautiful and the staff are so friendly and kind.
August 2, 2013
Rated 2 out of 5 by Carzcar Inferior room.
We have stayed at this property previously and felt that it was the best choice for the area. This weekend we reserved an upgraded room to find that the 'upgrade' was about 25 sq ft of bar area. The tv remote didn't work consistently and the a/c fan ran only at high - all night long. The price was astronomical and we expected at least a sitting area. One would pay that amount for a room in San Francisco, not Petaluma (chickens and cows, don't try to sell me on wine country). Totally disappointed and will not be returning.
July 22, 2013
Rated 4 out of 5 by Weekenders2013 Weekend Get away
This was the first time we had stayed at this property and we were quite satisfied with the accomodations. The staff was very friendly and attentive to our needs throughout the duration of our stay. I would strongly recommend this property to others and I'm confident that you will also be very satisified.
July 22, 2013
Rated 4 out of 5 by Antonio21 Nice hotel
I really enjoyed my stay. The room was very clean and nice and always ready for me when I would return from work. My only suggestion would be a different selection of food in the club room for breakfast choices having other alternatives vs the same daily. Overall I enjoyed my stay.
July 20, 2013
Rated 5 out of 5 by Vinny10 Couldn't Ask For More
I just had the most amazing wedding weekend ever in Sonoma and couldn't have asked for any more from the staff here. We blocked rooms over a year ago and the sales office kept us up to date throughout the year. Thank you Shan. We had over 60 guests checking in and thanks to Micah at the front desk, he handled every ones need in a professional and expeditious manner. He made sure everything was running smooth until the day I checked out. Thank You Micah. If you're looking for a place to stay while you visiting wine country you wont be disappointed .
July 17, 2013
Rated 4 out of 5 by Kelsper Great staff
We checked in late after a long day of travel and Morgan "upgraded" us to a junior suite. Which really means you checked in late so we are giving you our handicap room complete with a roll in shower. The room was fine-- it did need more attention to cleaning -- there is mold in tge shower and the room needed to vacuumed. Also the dust ruffle needs to be changed-- it is disgusting. Morgan was absolutely wonderful I can't say enough good things about her
July 14, 2013
Rated 2 out of 5 by Joe222 When in the area...
Not centrally located. I would forget the star points and go with a local boutique lodging establishment closer to wine country. Afternoon shift/evening excellent. Morning needs training. First Starwood Property I have ever given below a 4 this should tell you something. I will steer clear of this brand of the Starwood Family for a while.
July 8, 2013