Rated 5 out of 5 by BizTraveler9 Professional
Rooms fine, response fine for minor issues. Meeting room comfortably cool and set up well.
Room fine, safe neighborhood, great 610 freeway access (as Houston goes).
Not a dealkiller, but room thermostat was tricky to operate. Not crazy about going $16 on breakfast buffet, but YMMV.
November 20, 2012
Rated 5 out of 5 by mike55 30th anivisary
had a great time had a high floor & room was very clean. We went to Omaha Steakhouse & a hotel manager found out it was our anivisary and he bought our dinner & drinks .
Thank You so Much! Never has anything happend to us anywhere so Nice & Thoughtfull.... A Very Big Thanks again!
July 16, 2012
Rated 5 out of 5 by Doncoe Great location & very comfortable!
The newly renovated Sheraton Suites exceeded my expectations. The room arrangement was great with pocket doors that can close off the bedroom and with a bathroom that is accessible from both the bedroom and living area. The bed was extremely comfortable. Very friendly staff!
November 18, 2013
Rated 4 out of 5 by TracyTX Class reunion
Great place for a reunion. Staff went above and beyond out needs and seemed to have fun with us. However, I don't know what yall clean the tubs with but I slipped and fell hard. Might want to look into some kind of non slip bottoms for them.
March 24, 2014
Rated 2 out of 5 by JJH1164 Service Matters
Unfortunately, I had a room with the previous guest's soap in the shower, hair found I a couple of places and non-working A/C. An engineer was supposed to visit my room to investigate A/C when I left for dinner. Came back and nothing changed and no word from front desk.
February 27, 2013
Rated 4 out of 5 by StraskoRNCLNC Surprising Galleria Charmer
Tucked away among office buildings in downtown Houston is where you'll find this "Galleria Charmer" of a Sheraton Suites. The staff is extremely attentive and they go out of there way to assist you. If you're in a hurry in the morning--check out the buffet breakfast.
October 18, 2012
Rated 3 out of 5 by Pat29 The television system is a problem
The television system is cumbersome and difficult to deal with. Every time you turn it on you have to maneuver through several areas to get to "regular television." It would also have been helpful to have a television guide either within the programing or written.
March 7, 2013
Rated 3 out of 5 by rvcdad1 Comfortable Hotel
This property is comfortable and the lobby area is nicely updated. The rooms, however, are in need of a remodel - particularly the bathrooms. My shower had bad rust stains in the tub and the rooms are very dark with flourescent lighting. The staff aims to please,
February 22, 2013
Rated 1 out of 5 by td77 Stay somewhere else
There are several options in the area that I am sure can offer a 4 star level performance. This hotel can not. It is obvious that the management of this hotel is not competent. There is a lack of service and concern for guest that encompasses the entire hotel.
June 12, 2013
Rated 4 out of 5 by Sundar Great Location - Parking problems
This Hotel is in a great location especially if you have to work in the Galleria area.
However, Parking at $14 adds to your overall cost and could be a potential reason to look for an alternate page. The Westin opposite to them does not charge for parking.
January 31, 2013
Rated 4 out of 5 by TRISHie lunch
I had the pleasure of dining in the hotel's restaurant. My meal was a lovely experience, from the welcome of the hostess, until I left. My server was professional and knowledgeable;the food fresh, well prepared, and tasty. I'm looking forward to my return.
August 9, 2012
Rated 4 out of 5 by SaraRN Needs some updating
The location and price of the hotel were great, but the rooms need updating. There was no hot water in the sink in our room and the maid had left a dirty rag on the counter. The couch in the sitting area looked like it was from a basement in the 1970's.
December 25, 2012
Rated 3 out of 5 by eusebio Facilities deteriorating
During our stay of five days, 24 hours we had NO hot water. For us is unacceptable and we received no compensation. The safe box in our room did ot work and the lock in the main door had loose screws. I reported to the front desk and nothing happened.
January 1, 2013
Rated 3 out of 5 by Beachguru Extra room was nice
Enjoyed the hotel for a night, but taxi is $65 from IAH as opposed to the 40 quoted on the website. Would have rented a car as the taxi costs more than the room. Pool looked nice and got a top floor room w SPG gold. Wish I could stay longer.
January 8, 2013
Rated 3 out of 5 by Tobin78 It's summer... A/C
Room was nice, big, clean and great. A/C... almost non-existent. I told the front desk. So either...
A) no one cared and looked at it
B) or.. they didn't fix it
C) and... no one updated me what did or did not happen.
it was hot every night.
June 17, 2013
Rated 5 out of 5 by Ralph299999 Hotel close to shops and food
I was very pleased with the room, location and facilities. First time in Houston was concerned about staying downtown. Shuttle service was very helpful.
April 23, 2014
Rated 1 out of 5 by starinhouston Newman's stay
It was an ok stay they forget to refil the water, and the price went from affordable to waaay overpriced overnight.
May 6, 2014
Rated 5 out of 5 by Bob5719 Outstanding stay
Room & facilities were excellent. Staff constantly greeted and asked if there was anything they could do for us. Great hotel.
May 2, 2014
Rated 4 out of 5 by Yiufung A wonderful hotel to stay
I am impressed with the front desk staff and received great SPG recognition from them. Bed is very comfortable. I am impressed with the seafood, especially the scallops and prawns at the hotel restaurant. Must have if you like seafood.
November 10, 2013
Rated 5 out of 5 by lbrcol Great Stay
Hotel was recommended by Lakewood Church and we were not disappointed This was my first stay at a Sheridan Suites. This hotel was overall excellent. Our comfort was great and the facilities were outstanding. Beds comfort was top notch.
November 11, 2013
Rated 4 out of 5 by DMAAN Really enjoyed my stay
From the second I checked in I felt welcomed by a professional atmosphere. The young lady at the front desk was personable and very professional. I enjoyed my stay and when visiting Houston again, I will stay with you again.
September 4, 2013
Rated 3 out of 5 by Melrose512 Underwhelmed.
Due to past stays, prior to recent renovation, I expected my stay to be well above average.
The best part is the comfortable bed, and the room is nearly a dungeon when the drapes are closed. It was perfect for sleeping in!
September 30, 2013
Rated 3 out of 5 by Luisma Kingsize bed
The king size bed was too hard for me and my wife. I've been several other opportunites in the hotel in queen size bed room and I did not remember suffering that much. Really was painfull during the full week.
August 12, 2013
Rated 2 out of 5 by John2015 There is no heat in the winter.
There is no heat in the first day. I can not move to another room right away but wait for another day. However, I still have to pay. It's kind of inconvenient. My conference host won't recommend this hotel in Houston area.
January 19, 2013
Rated 4 out of 5 by Deb117 OK once the stressful check-in was done!
This facility is clean and comfortable. However, the check-in process was stressful. We had flight delays so I called to let the hotel staff know we would be getting in very late and to ensure that they did not give our room away. We had reserved a King suite with a pull-out sofa bed (there were 3 adults sharing this room). Upon arrival we were informed that there were no rooms matching our reservation available and that we would have to be put into a room with two double beds for one night, and then possibly change to our desired room. Eventually, afer a long wait at the check in counter while a housekeeper went to ensure that the room with a King Bed and sofa had a pull-out sofa, things worked out...but it was stressful and it took a long time after being already tired from problematic flights. The convenience of a suite is good for people traveling with a teenager...a separate bed for them (the pull out sofa), and a fridge are definite pluses. And, this hotel is very convenient to Galleria and downtown. I do wish that there was a microwave in the room though!
May 7, 2013
Rated 5 out of 5 by Chuck1863 Great location and price!
Great location for the Galleria area. A little difficult in-and-out because it's so very close to the Westheimer/Loop 610 intersection. Spacious accomodation with huge bathroom, and that wonderful Sweet Sleeper bed!
October 24, 2012
Rated 5 out of 5 by Birthdaygirl1 services
We were attending services in Lakewood for the first time.. and the sheraton dropped us off and picked us up so we would not have to worry about parking! Great service! Greatt experience! Great Birthday! Thank you.
August 8, 2012
Rated 2 out of 5 by jd101913 Expected more
The check in process and departing process was slow. The female working the desk in the morning when I checked out was NOT at all friendly! The sheets and towels a little bit too stiff. Otherwise, all was nice.
October 21, 2013
Rated 1 out of 5 by mkd2000 this hotel has very unfriendly and unprofessional attitude
i have stayed in this hotel so many times in my last 10 years but some of your staff specially working in evening and morning were so unfriendly and arrogant.
March 30, 2014
Rated 4 out of 5 by break key card access problems
every day we had to get our key card reprogramed. As access was canceled at differnece time of the day on each day we were there. The front deck help as good about recoding the key but it was a hassel.
November 5, 2013