Rated 3 out of 5 by DocCSD This hotel needs upgrading
Overall, this hotel needs upgrading, particularly in the area of replacing the carpeting, which is remarkably stained. While the hotel staff were amiable and willing to please, the overall ambiance was one of "needing some work" to go to a more than average level.
November 14, 2012
Rated 5 out of 5 by LauraL Loved this Hotel!
Our stay at the Birmgham Hotel was unexpected. We needed to rest overnight to make the long drive to FL and was surprised at how wonderful our short stay was here. Check-in was relatively quick and easy. Our attendant, Dion, was wonderful and is a great ambassador for your hotel. We were pleasantly upgraded to a Jr Suite. Loved our room and all of it's amenities. The next morning we had breakfast at the club lounge. The offerings were great - included two hot items along with an array of continental food item. Kerri, our lounge attendant was friendly, warm, and very helpful. This stay exceeded our expectations. This will definately be our hotel of choice next time we travel to Birmingham again.
July 29, 2013
Rated 2 out of 5 by Redface EMS
I truly enjoyed the services rendered by the EMS group. Johnny, Ethel and Tes was more more present than my CSM from the Sheraton. They were there night and day.
I thank all three of them and they are a valuable assets to the Sheraton Birmingham hotel.
May 2, 2013
Rated 3 out of 5 by pal51 This hotel did not meet our expextations
The beds, being doubles, were too small and uncomfortable. The pillows were uncomfortable also. Parking was too far away. I didn't realize when I made reservations, that it was across from civic center. Was very crowded at hotel.
April 15, 2013
Rated 4 out of 5 by KYtraveller Convenience counts
If you are attending a conference, this is the place to stay. Since it is so close to the conference/convention center, it was easy to attend meetings and then go back to the room to refresh or relax. It was clean, roomy, quiet.
September 5, 2012
Rated 3 out of 5 by DP13 Nice Folks - But Grossly Inefficient
Concierge folks were very helpful and friendly. But every other experience was with poorly trained staff. One day my room was only half cleaned. The floor supervisor obviously did not inspect after her staff finished rooms.
May 5, 2013
Rated 2 out of 5 by Sharon23 Tired!
Our bathroom had significant problems. The toilet whined for a few minutes after each flush. The Sheraton provided hair dryer and my straightener could not be used in the bathroom as the power shorted and had to be reset every 30 seconds. (Very old power outlets which need replacement.) Hot water was not very hot but the situation improved when the students arrived.
The telephone at the computer desk was very old as well and it was impossible to carry on a conversation as there was so much static. (only needed that phone to talk to IT as the high speed connection couldn't be established.
Our second night, several busloads of students arrived and the soundproofing on our "quiet" floor was inadequate. We couldn't get an elevator the rest of our stay and carried our luggage down the stairs to the parking garage. Obviously, the hotel wasn't prepared.
The coffee bar isn't open after noon and the restaurant wasn't open at all on Sunday, which makes finding a meal slightly difficult.
In this day and age, charging for Internet and local telephone calls is ridiculous, especially when less expensive chains provide free service.
All in all, we were glad to escape.
One bonus, the shuttle service staff were excellent, in particular Joseph and Suliman.
April 12, 2014
Rated 1 out of 5 by bennett22 poor service
our reservation was for a club level sweet and we arrived at the hotel thursday the 7th we were put in a regular room when i called the front desk they did not even show in the computer the same room they had put us in. they took my cell phone number and saif they would call me when our new room was clean and ready the next day came around and i still had never received that phone call i called the front desk for the second time and they still had no idea what was going on so i told them to forget it i was so pissed. so then i attempted to use the hotel laundry service wich is SUPPOSED to be same day service yeah what a suprise when i did not receive my laundry by the end of the day. i called the front desk and they connected me to house keeping were a ignorant person told me that my clothes had not even been cleaned yet. we are frequant guests at other sheraton hotels and this was our first time at birmingham and it will definetly be our last i thought with the price that i paid for our room we would have been satying at a 5 star hotel but i would rather sleep in my car next time.
February 13, 2013
Rated 3 out of 5 by DLR15 Not up to par
Room and beds were small. No special areas for Starwood members. Took 30 minutes to park the car and get luggage up to the room. The staff was friendly but didn't seem to be well organized or trained.
November 11, 2011
Rated 3 out of 5 by Pat123 Room not up to par
water in shower never got hot. TV didn't work correctly only received half the channels. at check out I was offered 2000 points but cost me 3000 points to stay. Points never posted to account.
May 7, 2013
Rated 4 out of 5 by 2011Woodsy Valet Parking is extremely high.
Parking is severely overpriced. $20.00 per day is too high to pay for the convenience of valet. (I was charged too much and it took 2 telephone calls to receive my corrected bill.)
December 19, 2011
Rated 3 out of 5 by MedTech1 Walls too thin
I would expect a hotel of this type would have walls between the rooms in which you would not hear your neighbors coughing or slamming doors in the middle of the night.
November 23, 2012
Rated 5 out of 5 by Adoree Getaway VS Business
Nice place to visit for a weekend getaway to a business meeting. It has qualities for both. Would make a nice getaway for two on a Fall weekend.
September 5, 2012
Rated 2 out of 5 by aaa1234 This hotel needs some improvement.
Arrival and departure were extremely slow and frustrating. I was told that if I did not valet for $22 per night I would have to park my car right away before I even had my things out of it. Upon departure there was an extremely long delay in getting my car. The hotel needs updating and repair, particularly in the bathrooms.
Finally, on Saturday evening, there was incredibly wild event taking place, and there were people running up and down the hall, slamming doors, and yelling all hours of the night. Someone knocked on our door at 4:00 a.m. The next morning there were dirty socks in the elevator.
I will say the restaurant staff were all lovely.
February 3, 2014
Rated 3 out of 5 by Crittu Needed hot water
We stayed in room 515 and had no hot water. I tried calling front desk and maid service and kept getting voice mail. We left with no shower.
January 3, 2013
Rated 4 out of 5 by ChazSC This hotel has great features
The rooms are well appointed and the beds are very comfortable. The check-in was speedy and the staff was friendly and courteous.
June 5, 2012
Rated 3 out of 5 by Nick43 Room was noisy
Upon checkin I asked for a quiet room but
this hotel sits next to a major highway with a lot of truck traffic. Very noise!
February 10, 2013
Rated 3 out of 5 by dog10861 over charged
charged my debit card twice no refund as of now
February 17, 2014
Rated 3 out of 5 by rdawg Cold Water
Little to no hot water for showering. No excuse for this in a hotel that is supposed to be the best.
January 1, 2013
Rated 1 out of 5 by Unhappy6floor This hotel has a great outer look
The hotel looks good from the outside and the lobby but the rooms need great improvements. The guest room we had the misfortune of staying in was very uncomfortable. The room had two full size beds, a table, a desk and a 4 drawer cabinet as well as a office chair. This was way to much for the room and because of all of the furniture we could not move around without being on top of each other. I was very surprised by the size and style of the room and suggest major changes immediately. Now lets talk about the bathroom which was no better and the shower was the worse I have ever experienced. The water pressure was awful it took forever for the water to get hot.
For the price I expected the rooms to be spacious, the beds to be comfortable and the bathroom to be much larger.
I would be more than happy to offer suggestions for improvement such as: clean carpets in halls, lobby and rooms. I would suggest to clean the furniture in the rooms and there needs to be more plug in. The ice bucket in our room was not only dirty but it also leaked and each moring the tray was full of water. Also to add more hazards the one plug in we could find was over the leaky ice bucket which was very dangerous.
April 25, 2013
Rated 3 out of 5 by mark50 roach
I contacted hotel mgt about a roach being in my rm..hotel mgt never contacted me on a follow up.
July 10, 2012
Rated 3 out of 5 by Arod This hotel has great location
I enjoyed my stay at he b'ham Sheraton. I was disappointed the pool wasn't available
June 19, 2012
Rated 2 out of 5 by ben123456 wet room
The room was very wet our intire stay (one week). We made the front desk aware of our issue and two engineers came by and let us know that the AC system was water cooled and that Alabama is very humid. We live in Florida. There was so much moisture in the room that everything was wet!
August 10, 2014
Rated 3 out of 5 by Carl Hot water
Problem with hot water. Hot water did not work when I needed it .
February 19, 2013
Rated 4 out of 5 by Karl Business traveller
This is a great property just not for a business traveller.
February 13, 2013
Rated 5 out of 5 by tabbypatrick Great Experience
Just stayed five nights and had a great time. Our annual convention for Alabama Grand Chapter Order of the Eastern Star is housed here. Our banquets and meetings are held in the ballrooms. My room mate and I had a great experience at the hotel. Our bellman Byron was outstanding, making sure all of our luggage and other stuff was taken care of, when the ice machine on our floor was out we called guest services and someone came immediately from food services with a bucket of ice (Miss Annie was particularly nice), when our tub would not drain, maintenance was there to fix the problem within fifteen minutes. We could not have asked for better service from the staff. We are looking forward to our stay next October.
October 15, 2013
Rated 5 out of 5 by Mimsy Very comfortable...
Very convenient. Quiet and comfortable.
August 10, 2012
Rated 5 out of 5 by omega1911 Great Services
Great Service and Employee rep
September 11, 2012
Rated 1 out of 5 by sammy45 This hotel needs some looking after!
The room got comfortable enough to sleep about 4am. I was told it would take about 15 minutes. That was at 10 pm. Went to get towel from bar and the bar came out, put three towels in the toilet. That problem didn't happen that day, been in need of repair for some time. Only one robe, one cup for coffee for 2 guests,mini fridge was removed, but not advertised. Main dining room, should be at least 4 star, table was unstable and would rock enough for the wine to spill out. We were moved, although there was only one other couple dining,, should have told me not to go in. Food was very good! When checking out by phone, I asked for the car and was asked how my stay was, told them what I have here, she apologized. I was told the car would be at the front door 10-15 minutes. When we got there, valet said they had never been called to bring car around. The young man did take off at a run to help with lost time. The car was in good condition, although all items were scattered through-out interior. Driving our cars way too fast. I'm due back in the same hotel in November, I'll up date at that time. This is not employee problems, this is General Manager responsibility. Very uncomfortable night, unacceptable at any price, certainly not what I spent at this property!
September 13, 2013
Rated 3 out of 5 by RMK2012 Disappointed
One of the reasons I chose to stay at the Sheraton Birmingham was because of other reviews applauding the staff & I was disappointed.
Here are some things that happened:
1. I was checked in by an unsmiling, unhappy-looking lady. She didn't even smile when I complimented her pretty name: Kenya.
2. I ate dinner at the Atrium restaurant & while the waitress smiled, the service was poor. I asked for more water twice during dinner, but my glass was never refilled.
3. I sat in the bar area & couldn't help noticing: the bar tender was surly. He also told several customers (including myself) the wines at the hotel bar were overpriced (hmm, isn't he supposed to be making sales for you?), & he didn't know the hours of operation for the bar.
There were other inconveniences, but these three show what I mean. Also, I did meet a few nice staffers (a pregnant lady at the front desk was the nicest!), but they were sadly outnumbered.
a) you look into improving staff morale (I mean, that's just too many unhappy, unfriendly people in one place).
b)give them a refresher course on what customer service means. Smiles & courtesy count for a lot, especially in the service industry.
So, sorry, right now I can't recommend the hotel and would probably not stay again at this particular Sheraton.
November 7, 2012