Rated 4 out of 5 by Brimav Friendly Staff
Overall, great experience. Staff was friendly and took care of most of my needs. There were one or two bumps in the road during the stay but I am sure were not usual practices or the fault of the hotel (busy, unavailable front desk; difficult to get a cab from hotel; was not serviced quickly at the Atrium Buffet one morning).
Otherwise, great stay. Thanks
March 8, 2012
Rated 5 out of 5 by Bear752 My stay at Sheraton Birmingham
The staff were great...always a smile and greeting and they were patient as well as competent. They provided directions (I overheard this) to visitors from out of town and repeated directions often. The room I had was clean with enough towels and stuff. I was near the ice machine and elevators but the sound proofing was excellent so I slept peacefully.
September 5, 2012
Rated 3 out of 5 by Carolj Hotel has pluses and minuses
Hotel has excellent location - convenient to concert center, museum, catholic cathedral, interstates for access to excellent shopping.
The room was probably excellent for traveling busness persons but was sadly lacking for we who wanted a romantic getaway. The bed was excellent with great linens but that was the end of the comfort. Chairs were uncomfortable and ill placed for relaxing with TV or reading. One lamp never worked adequately even though a workman came to the room, giggled the controls for access, it never worked again. He did say the lamps needed replacement and we agreed.
The bathroom was adequate but showing real wear including discoloration (either mildew or rust) around the tub.
For whatever reason we had to pay daily for valet services instead of those being automatically added to our bill.
Overall we expected a higher level of comfort for our long weekend and a more finished facility.
Staff was absolutely excellent.
October 18, 2012
Rated 5 out of 5 by pashby This hotel has comfortable beds
The beds and bedding here were excellent
July 20, 2014
Rated 3 out of 5 by sv1000 OK for Business stays
I stay 4-5 nights at the Birmingham Sheraton every month. I use the hotel shuttle every morning to work. The shuttle is often too busy and unable to take me to my office, and I end up taking the cab. The shuttle service needs improving.
The room service menu is too limited (especially for vegetarians). The menu can certainly do with an upgrade.
October 29, 2012
Rated 3 out of 5 by Stephie43 This hotel is average
The service and room were good. Anything we needed arrived very quickly.
The Atrium Cafe was probably the worst food I have ever had and paying $12.95 pp was outrageous for a terrible buffet. This was very disappointing after a long day of convention.
Room service was prompt but again the food was awful.
The server was very nice and attentive.
January 28, 2013
Rated 3 out of 5 by PapaGeorgiou Average stay
Hotel was ok. The room was nice; bed was amazingly comfortable. The plumbing in the hotel definitely needs some work. In the PM, the sink faucet only produced warm water and in the AM it took a while for the warm water to heat up in the shower. The coffee machine in our room didn't work but at least the hotel provided free coffee in the lobby.
May 6, 2013
Rated 5 out of 5 by Smeagle63 Very nice
Convenient to civic center. Very clean and great staff.
July 20, 2014
Rated 3 out of 5 by Billy57 Dissappointed
Went to a cancelled Elton John concert
and stayed anyway. TV did not work. It took 2
hours to get it fixed, then discovered door would not close. Finally after 3 hours we were put in another room. It was ok after all
that but i will not go to Birmingham to another
concert. Nashville is just as close and they do better in Nashville.
March 17, 2013
Rated 2 out of 5 by Sharon23 Tired!
Our bathroom had significant problems. The toilet whined for a few minutes after each flush. The Sheraton provided hair dryer and my straightener could not be used in the bathroom as the power shorted and had to be reset every 30 seconds. (Very old power outlets which need replacement.) Hot water was not very hot but the situation improved when the students arrived.
The telephone at the computer desk was very old as well and it was impossible to carry on a conversation as there was so much static. (only needed that phone to talk to IT as the high speed connection couldn't be established.
Our second night, several busloads of students arrived and the soundproofing on our "quiet" floor was inadequate. We couldn't get an elevator the rest of our stay and carried our luggage down the stairs to the parking garage. Obviously, the hotel wasn't prepared.
The coffee bar isn't open after noon and the restaurant wasn't open at all on Sunday, which makes finding a meal slightly difficult.
In this day and age, charging for Internet and local telephone calls is ridiculous, especially when less expensive chains provide free service.
All in all, we were glad to escape.
One bonus, the shuttle service staff were excellent, in particular Joseph and Suliman.
April 12, 2014
Rated 3 out of 5 by MuchFunTravelin Sure needs improvement
My husband did a review on this hotel visit also. Not a good start at all. My husband was dropping me off at the hotel, arrived around 4ish in our van (NO trailer) and was told by the valet that we were not allowed to unload our van in front of hotel due to them being booked up that night. It was not crowded with vehicles outside the hotel, nor were there ANY lines for check in inside. We were told to park on the road and since there was not parking on the road available at that time, we came back & unloaded ourselves, much to the valets telling us we could not. Luckily we had our own cart in our van, as they would not allow us to use the hotel's carts. We asked to speak to management, got sent a valet supervisor, who was useless and never got to talk to hotel management. As the valets were being ugly (yes, quite rude) to my husband, I could take no more out there, so I left to check in. I'm in agreement that some people wish to have their luggage carried to their room, but I personally do NOT wish to have someone else handle my personal effects, which includes computers, electronics, as well as other personal & business items. I just needed a cart without a person. The valets were fussing at my husband as he unloaded our luggage.
As upset as I was, I was lucky to have Mary Ford, who was calm, competent and kind, who checked me in. I had called a few weeks earlier to make sure I would have a fridge in my room when I arrived, and she assured me that one would be in my room very soon after I got in the room. Unfortunately, after waiting & calling a few times being assured I would get a fridge soon, a few hours later they informed me they were out of fridges. I was later offered a different room, but I had already unpacked & settled in. Finally, after lots of complaining & requesting management to talk to (never got to talk to management my entire stay), a small fridge was brought in. The delivery gentleman wasn't sure how to get it working. I ended up working with the cords & eventually found a live plug. He would have left me a fridge not working. Oh, the rooms in this hotel have an actual cutout in their furnishings for a refrigerator...certainly all the rooms should have comped fridges anyway, like other hotel chains always have in their rooms.
On the positive, I wish to thank Mark Puccio, who showed me around guiding me to the best route for me to get to the convention center through the best elevators for me to use. He also checked on me later to make sure everything was fine.
The room was very nice, clean, comfortable, flat screen TV, large window...two negatives:
the view was of a rooftop & interstate highway AND a very small bathroom.
I expect a Sheraton to be exceptional and this hotel (at least on the 14th floor that I was staying), the hallways need renovation....the doors & carpeting need replacing & there's a bunch of rust dripping from the sidewalls of the hall...the carpeting is worn, dirty looking, & with stains.
This Sheraton has a program that if you choose to not have housekeeping (also don't want others in my room), you receive a $5 per day certificate to be used at one of the restaurants in the hotel. I took advantage...nice. Oh, when I needed fresh towels, I called & they were delivered quickly to me.
By the way, when we were trying to leave, carrying our own carts with luggage to our vehicle, which was parked a a block away, a large vehicle carrying a trailer was blocking the ramp coming out of the hotel. We had to wait about 10-15 minutes for that vehicle to be moved. On our first afternoon during our move in, we were NOT blocking anybody from getting in or out!
July 24, 2014
Rated 1 out of 5 by LA50 This was one of the worst I have stayed in recently
These rooms have air conditioners that work on sensors. So when you go to bed at night the sensor thinks no one is in the room. Therefore the air conditioner turns off. I stayed in July when the temperature and humidity out side is stiffling...it was actually cooler outside then in my room. Also, room dirty and no towels.
July 26, 2013
Rated 3 out of 5 by Ditt0 Ok but not the cleanest
I checked in late in th eday and the room needed a good scrub as did most of the hotel. The resturant buffet price was listed as 24 dollars which was outrageous compared to other hotels and they when I asked why the server told me it really was 15.00 but they had not changed th emenus or the posted signs. Prety poor.
February 1, 2013
Rated 3 out of 5 by Storm Nice but not super nice
This is a nice hotel but not exceptional. I was in Birmingham on business and needed to get work done from my room. The outlets and computer connections were not very work-friendly - no wireless, and few outlets in the room, meaning that I needed to unplug things to plug in chargers and crawl under furniture.
October 9, 2012
Rated 4 out of 5 by TravelingLady Guest Support for Travelers
Your staff take the time to make sure that your needs are met and you are comfortable. Even when you check in late in the night, many times when your plane has arrived late and your bags have not.
Those small items you need are provided even a tooth brush! Just what you need to keep on track with business.
December 2, 2012
Rated 5 out of 5 by TheChad Nice "Mini Moon"
My new bride and I wanted to do a night out in town for a little Mini honeymoon as we called it. The room was nice and met our needs. The staff was supper nice and very helpful. The only down side was that the trash was half full and hadn't been emptied in our room. Other than that, it was great!
March 4, 2013
Rated 3 out of 5 by volleyballmom Disappointed
Beds were good, shower was weak. Price did not commensurate with accomodations. Bell carts should be available for customer use - especially on Sundays. Pool was down and never was made aware of it at booking. Having to pay daily for wifi was totally unacceptable. carpets in hallways were stained.
April 22, 2013
Rated 3 out of 5 by Bryanjaxon Very disappointing stay
I have stayed at the Birmingham Sheraton many times. I made the reservation as normal through SPG for a club level (17th floor) ateium balcony room.When we arrived, the staff had our reservation incorrect. After speaking again with management and waiting over an hour, we were finally moved to the appropriate room. My reservation included breakfast for 2 adults for the entirety of our stay. However we were not provided the coupons at check in and at breakfast our first morning I had to again speak to management and pull up my reservation confirmation to prove the validity of my claim. Housekeeping left cleaning supplies in the bathroom and failed to restock the toiletries in our room. Valet was confused as to our room and vehicle and therefore getting our car was always a chore. The staff acted as if we were burdensome for the entirety of our stay. The pool was closed for maintenance.
I have always been happy with the Birmingham Sheraton and will still stay again despite this unsatisfactory visit.
August 1, 2012
Rated 4 out of 5 by Pomking Nice hotel
This was a nice hotel but fell somewhat below my expectations considering it's a Sheraton and the price.
July 18, 2014
Rated 5 out of 5 by LauraL Loved this Hotel!
Our stay at the Birmgham Hotel was unexpected. We needed to rest overnight to make the long drive to FL and was surprised at how wonderful our short stay was here. Check-in was relatively quick and easy. Our attendant, Dion, was wonderful and is a great ambassador for your hotel. We were pleasantly upgraded to a Jr Suite. Loved our room and all of it's amenities. The next morning we had breakfast at the club lounge. The offerings were great - included two hot items along with an array of continental food item. Kerri, our lounge attendant was friendly, warm, and very helpful. This stay exceeded our expectations. This will definately be our hotel of choice next time we travel to Birmingham again.
July 29, 2013
Rated 3 out of 5 by DocCSD This hotel needs upgrading
Overall, this hotel needs upgrading, particularly in the area of replacing the carpeting, which is remarkably stained. While the hotel staff were amiable and willing to please, the overall ambiance was one of "needing some work" to go to a more than average level.
November 14, 2012
Rated 5 out of 5 by BeautySurgeon Untrained Bellman
I called the concierge for bell services twice in a 90 minutes, while I waited. I then proceeded downstairs to see if I could use the cart myself which I knew would have been impossible. The front desk personnel referred me to a bellman, Ron who told me that he could not help me since he just promised someone in Room 504 to assist. So I should l look for someone. I went to the Valet guys when the supervisor of Concierge finally asked Aderius to assist me, which he willing did. While going up the elevator with him, there was a lady on the elevator car who seemed to be lost as which meeting room she should be heading to. He, Aderius asked me my permission to accompany her to the appropriate place. When he rtuned, I explained to him that I had been waiting for bell services for more than 90 mins. HE apologized and proceeded to facilitate the task at hand. When we arrive in the lobby, Ron emerged by telling me that he wanted me to know that he is the one who sent Aderius to assist me. What he didn't know is that I was in the presence the supervisor when Aderius showed up. So I chose not to respond to Ron. He then accosted me with a debacle of my ignoring his utterances. I then said to him that he didn't have the respect to have at least apologize for my plight. He simply dismissed me. He stated that he didn't have to apologize for my waiting, since I was not waiting on him. I replied you represent the hotel so you should apologized on behalf of the hotel. He told me he will do no such thing since I was was the least of his problem. I was saying "Nothing, just talking words." Extremely disrespectful! I sought to address this issue with management. I will be wiriting to corporate, regarding Ron, the bellman. Needless to say that I missed my flight. The front desk staff was phenomenal!!!!
July 21, 2014
Rated 2 out of 5 by Redface EMS
I truly enjoyed the services rendered by the EMS group. Johnny, Ethel and Tes was more more present than my CSM from the Sheraton. They were there night and day.
I thank all three of them and they are a valuable assets to the Sheraton Birmingham hotel.
May 2, 2013
Rated 3 out of 5 by pal51 This hotel did not meet our expextations
The beds, being doubles, were too small and uncomfortable. The pillows were uncomfortable also. Parking was too far away. I didn't realize when I made reservations, that it was across from civic center. Was very crowded at hotel.
April 15, 2013
Rated 4 out of 5 by KYtraveller Convenience counts
If you are attending a conference, this is the place to stay. Since it is so close to the conference/convention center, it was easy to attend meetings and then go back to the room to refresh or relax. It was clean, roomy, quiet.
September 5, 2012
Rated 3 out of 5 by DP13 Nice Folks - But Grossly Inefficient
Concierge folks were very helpful and friendly. But every other experience was with poorly trained staff. One day my room was only half cleaned. The floor supervisor obviously did not inspect after her staff finished rooms.
May 5, 2013
Rated 1 out of 5 by bennett22 poor service
our reservation was for a club level sweet and we arrived at the hotel thursday the 7th we were put in a regular room when i called the front desk they did not even show in the computer the same room they had put us in. they took my cell phone number and saif they would call me when our new room was clean and ready the next day came around and i still had never received that phone call i called the front desk for the second time and they still had no idea what was going on so i told them to forget it i was so pissed. so then i attempted to use the hotel laundry service wich is SUPPOSED to be same day service yeah what a suprise when i did not receive my laundry by the end of the day. i called the front desk and they connected me to house keeping were a ignorant person told me that my clothes had not even been cleaned yet. we are frequant guests at other sheraton hotels and this was our first time at birmingham and it will definetly be our last i thought with the price that i paid for our room we would have been satying at a 5 star hotel but i would rather sleep in my car next time.
February 13, 2013
Rated 3 out of 5 by DLR15 Not up to par
Room and beds were small. No special areas for Starwood members. Took 30 minutes to park the car and get luggage up to the room. The staff was friendly but didn't seem to be well organized or trained.
November 11, 2011
Rated 3 out of 5 by Brownbelt1 Disappointed
The Check in experience was great. Staff was responsive and courteous. The room however, was disappointing. The window insulation was hanging from the frame, the furniture in the room was damaged, and the wall covering was damaged in several places.
July 14, 2014
Rated 3 out of 5 by Pat123 Room not up to par
water in shower never got hot. TV didn't work correctly only received half the channels. at check out I was offered 2000 points but cost me 3000 points to stay. Points never posted to account.
May 7, 2013