Rated 3 out of 5 by dog10861 over charged
charged my debit card twice no refund as of now
February 17, 2014
Rated 2 out of 5 by Sharon23 Tired!
Our bathroom had significant problems. The toilet whined for a few minutes after each flush. The Sheraton provided hair dryer and my straightener could not be used in the bathroom as the power shorted and had to be reset every 30 seconds. (Very old power outlets which need replacement.) Hot water was not very hot but the situation improved when the students arrived.
The telephone at the computer desk was very old as well and it was impossible to carry on a conversation as there was so much static. (only needed that phone to talk to IT as the high speed connection couldn't be established.
Our second night, several busloads of students arrived and the soundproofing on our "quiet" floor was inadequate. We couldn't get an elevator the rest of our stay and carried our luggage down the stairs to the parking garage. Obviously, the hotel wasn't prepared.
The coffee bar isn't open after noon and the restaurant wasn't open at all on Sunday, which makes finding a meal slightly difficult.
In this day and age, charging for Internet and local telephone calls is ridiculous, especially when less expensive chains provide free service.
All in all, we were glad to escape.
One bonus, the shuttle service staff were excellent, in particular Joseph and Suliman.
April 12, 2014
Rated 5 out of 5 by Mimsy Very comfortable...
Very convenient. Quiet and comfortable.
August 10, 2012
Rated 5 out of 5 by tabbypatrick Great Experience
Just stayed five nights and had a great time. Our annual convention for Alabama Grand Chapter Order of the Eastern Star is housed here. Our banquets and meetings are held in the ballrooms. My room mate and I had a great experience at the hotel. Our bellman Byron was outstanding, making sure all of our luggage and other stuff was taken care of, when the ice machine on our floor was out we called guest services and someone came immediately from food services with a bucket of ice (Miss Annie was particularly nice), when our tub would not drain, maintenance was there to fix the problem within fifteen minutes. We could not have asked for better service from the staff. We are looking forward to our stay next October.
October 15, 2013
Rated 5 out of 5 by omega1911 Great Services
Great Service and Employee rep
September 11, 2012
Rated 1 out of 5 by sammy45 This hotel needs some looking after!
The room got comfortable enough to sleep about 4am. I was told it would take about 15 minutes. That was at 10 pm. Went to get towel from bar and the bar came out, put three towels in the toilet. That problem didn't happen that day, been in need of repair for some time. Only one robe, one cup for coffee for 2 guests,mini fridge was removed, but not advertised. Main dining room, should be at least 4 star, table was unstable and would rock enough for the wine to spill out. We were moved, although there was only one other couple dining,, should have told me not to go in. Food was very good! When checking out by phone, I asked for the car and was asked how my stay was, told them what I have here, she apologized. I was told the car would be at the front door 10-15 minutes. When we got there, valet said they had never been called to bring car around. The young man did take off at a run to help with lost time. The car was in good condition, although all items were scattered through-out interior. Driving our cars way too fast. I'm due back in the same hotel in November, I'll up date at that time. This is not employee problems, this is General Manager responsibility. Very uncomfortable night, unacceptable at any price, certainly not what I spent at this property!
September 13, 2013
Rated 3 out of 5 by RMK2012 Disappointed
One of the reasons I chose to stay at the Sheraton Birmingham was because of other reviews applauding the staff & I was disappointed.
Here are some things that happened:
1. I was checked in by an unsmiling, unhappy-looking lady. She didn't even smile when I complimented her pretty name: Kenya.
2. I ate dinner at the Atrium restaurant & while the waitress smiled, the service was poor. I asked for more water twice during dinner, but my glass was never refilled.
3. I sat in the bar area & couldn't help noticing: the bar tender was surly. He also told several customers (including myself) the wines at the hotel bar were overpriced (hmm, isn't he supposed to be making sales for you?), & he didn't know the hours of operation for the bar.
There were other inconveniences, but these three show what I mean. Also, I did meet a few nice staffers (a pregnant lady at the front desk was the nicest!), but they were sadly outnumbered.
a) you look into improving staff morale (I mean, that's just too many unhappy, unfriendly people in one place).
b)give them a refresher course on what customer service means. Smiles & courtesy count for a lot, especially in the service industry.
So, sorry, right now I can't recommend the hotel and would probably not stay again at this particular Sheraton.
November 7, 2012
Rated 4 out of 5 by Michaelx55 X12 Conference
During our stay there was adverse weather conditions which made it imposible to staff the hotel as normal. The staff that was there did a wonderful job of seeing that everyone had what they needed. During check-in the line was long and someone brought us a bottle of water during our wait which made me forget all about the line. Some folks get customer service and the staff here gets it. My only complaint is that the charges for items in the gift shop were Very high. $4.49 for a bag of popcorn is a little much. In this situation where no one could leave the property due to no cabs running, it would have made sense to give folks a break on the prices.
January 31, 2014
Rated 3 out of 5 by Groenie This hotel is not what you would expect from a Sheraton.
I had higher expectations of this hotel due to the price paid. When we arrived the hotel entrance was busy and overcrowded due to the Mercedes Marathon and the Cartoon Convention. Many cars were pulled up in front of the hotel and the gentlemen standing there were of no assistance. They were chatting and having fun rather than helping the flow of things over such a busy weekend. They could have at least directed guests to make things go faster. Once we checked in we were directed to the parking deck and it took 45 min to find a parking spot. This is unacceptable. The hotel should people working to assist people looking for a parking spot so that traffic moves faster during such busy times. Once we got back to the hotel the lady at the front desk gave as directions to the packet picket for the Mercedes marathon and because we were running out of time we decided to carry our luggage with us. Well, she gave us the wrong directions and we walked for about 45 min with all our luggage looking for the auditorium (in the cold). On top of this the hotel only has 3 elevators...it takes forever to find an empty elevator to take you to your room and you definitely do not want to climb stairs before a race. The room was nice, clean, and comfortable, but getting from check-in to your room definitely needs to go smoother. With the price paid, at least breakfast should have been included. The marathon dinner was really good, but not worth $18...that is just a rip off. At least the staff was friendly and the bed was very comfortable.
February 18, 2013
Rated 4 out of 5 by EJ50 There for the Bassmaster Classic
We found the staff to be excellent. Making us feel very welcome to Alabama. We were greeted by a very warm and friendly, welcoming gentleman, bus boy, Carey. From there we were directed to the front desk to sign in for our room. There we met the most charming and friendly lady, Lakenya, who made us feel very welcome and helped us out with any questions we may have had. We had no complaints with the staff or the accommodations. The price was a little steep for us, but everything we were there for was in close proximity. If everyone is greeted the way we were, no one should have any complaints with the staff. Lakenya and Carey are an asset to your staff.
March 5, 2014
Rated 4 out of 5 by TNVisitor Very nice place to stay
Overall our stay was great. I only give 4 stars and not 5 is because the hotel is a bit older, there were a few signs of wear and tear. The beds were very comfortable, but the top mattress was a bit oversized for the box spring, we had a tipping episode. It was not at all a big deal, but an example of the difference between 4 and 5 stars. I will say the club level had a great lounge with nice food for breakfast. We were late for the evening snacks, which were dry, but we were not surprised, we got there 10 minutes before they food was closed. Again, as you see, my faults are petty, overall the hotel was a wonderful place to stay!
August 19, 2014
Rated 5 out of 5 by Cheryl2013 This hotel made our Justin Bieber experience even better!
The Sheriton at BJCC was the perfect place to be for the Justin Bieber concert. The rooms were very nice and comfortable, plush even! staff were so knowledgeable and friendly. They went out of their way to accommodate the large number of "Beliebers" that transcended on them this week. There was a huge screen in the atrium playing JB music and footage. They raffled off a JB life size poster and also provided markers and poster board for the fans to make signs. The staff really impressed me and I will definitely return to experience more of it! Thank you!
January 18, 2013
Rated 4 out of 5 by JimD Great hotel, bad weekend
The room was very nice, the food at the bar was excellent, and the staff were very friendly. This stay would have been 5 star if I had stayed on another weekend. There was a football team/fans in the motel and it was noisy. I was awakened at 11:30 with the noise and I lay in bed until 12:30 thinking they would go to bed. After 12:30 I called the front desk, they alerted security, and by 1:30 the noise was gone, except for the banging on my door around 2:15. I got up quickly thinking something was wrong, but no one was there. I was also surprised that they charged for parking. It was $12 per day/unlimited or $8 every time you park.
December 13, 2011
Rated 5 out of 5 by debaleb54 Awesome Weekend!
My husband and I were in Bham for the Elton John Concert on Saturday night.
For convenience, we opted to stay at the Sheraton adjacent to the BJCC.
The staff and everyone we had contact with were awesome...friendly and helpful...smiles and excellent customer service!!
Our room was beyond our expectations...clean and comfortable!
We stayed on Club Level and were delighted with the Lounge available...food, drinks and beautiful setting where we could relax with friends and enjoy the view from the 17th floor.
We had a wonderful time...the concert was fantastic and the Sheraton was the icing on the cake...thanks for everything!!
March 17, 2014
Rated 3 out of 5 by Ange7406 I am glad I only paid $70 for my stay
When I booked the room I did it on the phone and paid for it with a credit card. On my way down to the hotel I called and asked someone in accounting if I would be able to pay for the reservations with cash and the charge be credited back to my card, I was told yes . We arrived at the property, it was appealing . Valet approached us immediately offering their services, we informed them we were leaving immediately after check-in, he informed use that we could do the paperwork now and they would park us when we returned. Check-in was at 3pm we arrived at 3:10pm and was informed that there were no king beds available and I was offered 2 dbl beds. I informed them that I booked a King and that my partner and I could not and would not be sleeping on a double bed. Miraculously they had a king bed. The concierge carried our luggage up and unloaded it. He was great and very helpful. We go back down with the concierge to leave and valet has parked my car. It took over 30 minutes of waiting out in the cold for them to get my car. I cancelled the valet at that point and went back to obtain a $12 parking pass for the parking deck to find out when we are leaving the parking deck to check out that there is only an $8 a day fee if you just park and pay at the parking deck. The $12 is for you to be able to come and go in the parking deck during your stay, but that was not explained to me when they offered they parking pass and neither was the fee. If they would have just asked a few questions they would have known we were only there to stay the night and attend a concert at the BJCC that is attached to the property and we were not going to leave at any time. They were more concerned with making that dollar. We got into our room which was great the bed was comfortable. We attempted to connect to Wi-fi and found another $9.95/day fee. We slept great and it was quiet on our floor. We went down to check out at 9:30am I informed them that I was paying for the stay and all other charges with cash and that they were going to credit my card back, that did not happen, they informed me that my card was already charged. I explained to them that I had spoke to someone prior to my arrival and was told that I could. They did not know how to do that and it was a weekend and there was know one there in accounting. Then there was a $22 valet charge and a $12 parking pass charge, I finally was able to convince them that I cancelled the valet as soon as they lost my car. As much as this facility charges for their accommodations you would think that parking and Wi-Fi would be included without any additional charges. I am glad I only paid $70 for my stay and not the $200 that I had originally booked this the room for.
December 15, 2013
Rated 2 out of 5 by SFreeman785 Repairs needed!!!
While the room was clean and comfortable, there were many items that needed attention. First and foremost was the security latch on the door, which was hanging by a single screw and completely non-functional. The lamp fixture by one bed was so loose that if you tried to turn on the light, the whole fixture rotated to be upside down. The other fixture was loose as well and could only be used with caution. The makeup mirror was about to fall off the wall. Cable reception was shaky. Also, there are NO nice restaurants within walking distance and NO shopping or other attractions besides the art museum within walking distance.
February 10, 2012
Rated 4 out of 5 by Stallion44 The Rooms overlooking the Atrium are the bomb.
I reserved a King Size room; however I was placed in a room with double beds. The toilet was constantly running; therefore I requested to switch rooms. I was placed again in a room with double bed. I once again requested a King. The King was granted and the bed was very comfortable. The room was spacious with a nice view. The downside of my stay was after having my flight delayed for two additional days, I checked out in a rush to fly standby and left my bath robe and two cell phone charges and a Bluetooth charger in the room. The robe was turned in but none of the chargers were turned in. Very disappointing! Please make sure you do not leave any valuables behind!
February 16, 2014
Rated 3 out of 5 by hollybug Convenience is Key
The best part of this hotel is that it is amazingly convenient to get to events in the civic center. We couldn't have asked for an easier trek from room to event hall. What lacked was the room amenities - no free wifi, no refrigerator - that I've come to expect from a stay at any nice hotel, especially as a reward club member. The air conditioner was also finicky and would turn off in the middle of the night leaving us sweating, and the walls are paper thin so we heard everyone walking down the hallway at all hours.
Overall it's a nice hotel, and wonderfully convenient, but could definitely improve their guest rooms.
July 14, 2014
Rated 2 out of 5 by runner Low Value, Light on Friendliness
The bellman and valet team were great. They were professional AND friendly. All other staff seemed like they were accustomed to not being respected so they were coldly professional. I was there for a marathon and I had a special rate because of the race but the rooms with this rate should have been the ones with the best chance of an early night's sleep. Instead, I could hear the sports bar until they closed at 11:00. The gift shop has silly prices. There is no need to double convenience store prices. It just lets your guests know you will charge whatever you can. I would not choose a Sheraton again based on this stay.
February 22, 2013
Rated 3 out of 5 by CompassBowlVisitor Need updating
Staff was courteous, friendly, and helpful. Sold-out weekend with large crowd and the hotel handled it well. The negatives were: valet parking was full and we had to self-park, internet in rooms only by ethernet, and Fitness Center was in an "isolated location" and my wife and daughters did not feel comfortable using it in the early hours.
Can not recall ever experiencing " valet parking-full" at any hotel. Wifi is now standard and you are more likely to find a hotel without ethernet connection. We all travel with tablets and none of us could connect in the room. In today's time, WE ARE NOT HAPPY WITHOUT THE INTERNET.
January 7, 2013
Rated 2 out of 5 by DMA2014 Issue with Accounting
We are a company that had (5) guest rooms at the hotel. Despite having a credit card on file for room and tax charges, my guest was charged the entire amount to her personal credit card. It has taken me (5) PHONE CALLS and my own time and energy to get this bill reversed. I guess leaving a message with information and a phone number numerous times is IGNORED at this hotel. You can guarantee that we will not return with our business. YOu may thank Kimerlin or Kimberly in your accounting office for her lack of personal service and follow through for the lost business in the future.
November 14, 2014
Rated 4 out of 5 by CH99 Location is best perk
Hotel staff was friendly and helpful upon arrival, even though they had to fix problems encountered by pre-registration staff doubling up a few reservations in our room block. Rooms were clean and nicely appointed; however, there were unfortunately no refrigerators in the rooms. Location of hotel is best perk, right next to conference center and close to downtown events. Limited restaurant choices on-site or close by were also disappointing for those traveling on per diem rates and adhering to a conference lunchtime schedule. While not an overall 5-star experience, it did adequately meet my business travel needs.
November 22, 2013
Rated 1 out of 5 by Aliprop Horrible Stay
I stayed at your hotel on 1/28 for one night. We arrived at about 8 PM to check in. There was one person at the hotel checkin station. The wait for me to check in was over 10 minutes. There became a line of 3 more people checking in and the employee showed no sense of urgency or empathy that this process was taking longer than necessary. I was put in room 830, but my key would not work. Walked back down and spent another 5-7 minutes to get another key. When I did get in all the lamps and tv were all unplugged like this room wasn't in use. So it took time for me to plug lights and tv in for use. I will not recommend this hotel and will urge my company to use another hotel.
January 30, 2013
Rated 1 out of 5 by shanegsu can not handle the traffic
As a SPG member I expected better service and concern. When we arrived, all valet parking was full. I was informed I had to self park which is ok. I was not told I would have to park in a pay by the hour parking deck or that I could purchase a parking pass from the hotel. I fould this out when leaving the parking deck. Then after running a race in 27 degree weather, I had to run water for 30 minutes to have a luke warm shower, beacause i was on floor 15. All the lower floors had no problem. Not one time did anybody suggest a solution or offer anything for our trouble. So what is so special about being a SPG?
February 18, 2013
Rated 5 out of 5 by sandy52 Great hotel
Was really sooooooo disappointed about the Elton John Concert being canceled. But the hotel was great about trying to make everybody that were suppose to go to the concert feel a little better. They played Elton John Music over the intercom, had a DJ set up at Casey's Bar & Grill playing Elton John & other music, by the way the food there is great. Also Set up a LARGE motion picture screen and ran a pre-recorded Elton John Concert. Not as good as the real thing but better than nothing. In my opinion the hotel went out of its way to ease the pain. Also the employees were fantastic; friendly and helpful.
March 18, 2013
Rated 4 out of 5 by Traveler718 Comforts of home but...
I greatly enjoyed my stay as the room met all my personal needs and desires with a fluffy comforter, lots of pillows, work area, nice bathroom, etc. However I had an unexpected issue to arise in the battery went out on my room lock. The employee at the front desk was not able to give me a time frame as to when security would have it fixed. I was locked out of my room for a time and had to wait. I realize this doesn't happen often but it did cast a negative view. The valet took too long to bring around our car. We were attending with a large conference but we noticed others being served "out of order." It's tough to get "everything" right but overall I would rate my stay as a 7 or 8.
July 13, 2013
Rated 5 out of 5 by cgrnmel More than I expected
For such a huge place, everyone of the staff I met was very friendly and went out of their way to help us find our way around, both inside and out.
The rooms were very comfortable and inviting.
The food served for our seminar was delicious. The seminar area was one of the best I've been to. It was comfortable and had ample room. It was also very nice that with all of us at the seminar, we didn't have to wait in long lines for a bathroom.
November 10, 2013
Rated 5 out of 5 by JudoSensei Time to relax in Birmingham
I came to Birmingham via Amtrak and was picked up at the train station by the hotel's shuttle service. The room was very nice and had a balcony that overlooked the atrium. I met with friends in the sports bar and had breakfast served in the room the next day. The hotel was close to the Fish House restaurant as well as downtown Birmingham. The next day, the shuttle service dropped me back off at the train station for my return trip.
November 7, 2012
Rated 5 out of 5 by Speegle26 Wonderful and Clean
This was a beautiful hotel and my family found it very convenient to all the Birmingham sites and locations of interest. While it is an older hotel, it has updated rooms that are nice and clean. The staff was/is wonderful. Never having been to Birmingham, they directed us to several points of interest and helped us navigaite the transit (DART). The one and only complaint that I have is that the rooms offered a king or two double beds. We traveled with our daughter and chose two doubles. I not having slept in a double bed obviously in years, did not realize how small they are. We were very comfortable for one person but not two! Needless to say we were happy to be home in our larger bed.
November 15, 2012
Rated 5 out of 5 by Travel44 Overall review
When staying in a hotel, our first 2 priorities are how are we treated from the time we walk in the doors, get checked in, and the attitude of the entire staff. Your team "rocked"! Cleaning staff the absolute friendliest. 2nd, or maybe a tie, cleanliness in our room and entire facility. Again, was very good. We were there for a conference, and had no choice where to stay. But very pleased we stayed with you.
August 5, 2013