Rated 5 out of 5 by jim66 Great Hotel
We stayed at the Sheraton Buena Vista for two nights while visiting Disney. We have stayed here previously, but not since the renovation. What a great job!!
The rooms are great and we had a pool view. The pool area was beyond our expectation. We used the free shuttle to disney, which is an added service. We will most certainly be back and will recommend it to our family and friends.
March 4, 2013
Rated 5 out of 5 by patriciafla Travelling with 7 ib red poodle
We had stayed at this property before, when it was the Sheraton Safari. What a transformation! Gorgeous, clean, well designed, good interior room lighting and very comfortable beds. I liked that the sink area was separate from the bath/ toilet area. Having a pet in the room is very important to us, so we very much appreciated the hotels pet cooperation policy. We'll be back.
December 3, 2013
Rated 2 out of 5 by Stunna12 Needs Improvement
This was one of the worst stays. Housekeeping was terrible. The bathroom was never cleaned although I contacted guest services and requested the service. The only service we received is our bed was made and the trash was emptied. The beds was really small. They were advertised as double beds but one adult and one child (age 4) could not sleep comfortable. My grandson and niece fell out of bed a couple of nights an as for myself, I had to be very careful when I turn over or I would have fell out of bed. Bathrooms are entirely too small. You also do not have room to turn around nor dry yourself off after you get out of the shower.
July 23, 2014
Rated 3 out of 5 by twinbliss Air Unit too loud
We only stayed at this hotel overnight before leaving Orlando the next day and it was rainy so we did not get to use the pool although it looked cool. The room was nice and clean but the in room air unit is very loud and I was not able to sleep with it constantly turning on however it was too warm to leave it off
September 21, 2014
Rated 1 out of 5 by ReneGuevara THE WORST INTERNET CONNECTION
I've been visiting this hotel last 2 years for working purposes and last 4 months the internet connection has been the worst that I've seen in Orlando's hotels, it was down completely 4 different days from the 12 days I stayed there. Staff says "We are working on that" last couple of months and they never fix anything.
April 11, 2014
Rated 5 out of 5 by Nikki5000 A wonderful getaway
My husband and I had a GREAT experience at your hotel . The staff was attentive was ready and eager to help. The room was breath taking very cozy. I also love ZEST restaurant have a great selection of entrees
June 3, 2014
Rated 4 out of 5 by Syracuse Nice get away, poor service
This hotel is very nice, the room seemed dated but was clean upon check in (I did have to ask a maid to come in and vacuum chips on the inner side of the bunk beds from the previous occupant, gross but easy to miss). The pool was great and made the trip for my kids. I was disappointed in the timeliness of the maid service (I requested service to my room at 3:30, they finally came at 6:30 and disrupted our evening). I did complain at the desk at this point and was given a drink voucher. I ordered a glass of wine and was told the voucher wasn't good for what I had ordered. What bothered me most was the blank sort of look that I got from the front desk and bartender, I felt ignored and as if they really didn't care. They probably didn't but it is their job to act like they do.
Overall, a decent hotel, I'd go back because my kids had fun and I'd like to think the service would be more like what I'm used to from Starwood hotels the next time.
February 22, 2013
Rated 5 out of 5 by javi Excellent remodeling
excellent work on the remodeling project. Big change from my last stay. My family was impressed and would like to come back. I hope you maintain the facilities or continue improving. Does not like the fact you allow dogs or pets that can cause bad odors and damage carpets. I love pets but I do not agree they belong at this newly renovated resort.
August 8, 2012
Rated 5 out of 5 by Ivyrojo Quick check -in
I arrived at the hotel at 2:00AM after a long day at Disney World... the staff was pleasant and quick to get me to my room... excellent customer service.
June 11, 2014
Rated 4 out of 5 by Will28 Birthday disney trip
My girlfriend and I spent her birthday week at the sheraton to visit disney . Stay was very pleasant . Had breakfast every morning at the restaurant , Dennis, took great care and was friendly to us every day. The bellmen/valet guys were all nice and helpful with getting cabs or whatever we needed . We would return for future visits . Thanks!
June 1, 2013
Rated 3 out of 5 by RJB2257 Lack of Sheraton quality maintenance
Dirt and food in the hallways, AC was noisy and failed to keep it cool enough, AC filters were filthy and i cleaned them, toilet dispenser falling off the wall, internet connection was difficult and was down for over 4 hrs, and finally elevator bumped, stalled, and was very loud. Personnel were not well equipped to answer questions.
December 31, 2012
Rated 5 out of 5 by Javajerk Our Orlando stay
Amazing staff! Favorite are Marianna, Krystan, Jason, Oscar, Ivanna, Katie, Jonathan, Cody & Brenda
They go over and beyond to meet any and all our needs. We keep planning new trips to Sheraton LBV each time we return and always look forward to the next time we visit. We feel the hotel is like home and the staff is like family.
May 18, 2013
Rated 5 out of 5 by PCNY Extremely Pleasant Stay
I found everyone at this hotel to be extremely friendly and efficient from the people at the front desk to the wait staff in the restaurant for breakfast. The beds were very comfortable and the location excellent. Each and every member of the Sheraton staff made my husband and I feel special and welcome. We will return again.
April 19, 2013
Rated 5 out of 5 by anne5 Comfortable
This was a wonderful place to stay. Very comfortable and clean. Location is close to Disney and other sites. One surprise - the usual credit card hold was extended to a second night because I bought a glass of wine at the bar and put it on my room tab. Had I known, i would have paid cash for the wine. Lesson learned.
April 6, 2013
Rated 5 out of 5 by Richie25 Straight A:s
The entire staff at this Sheraton goes ALL out in making the guest feel comfortable and welcome. From the boys out front to the reservation clerks to Louis in security, everyone did an amazing job for me and my guests. Special Thanks to Liz, Chef, AJ, Grace, and Mark..We will be back soon
November 14, 2013
Rated 4 out of 5 by mhgator Service Exceeds All Expectations
Even with the recent remodel, the rooms still feel somewhat dated. However, the staff consistently is extremely pleasant and exceeds expectations. Third stay in a year and will be back. Pool area remodel is excellent and very good gold recognition. Highly recommended - even if only for a night.
January 29, 2013
Rated 5 out of 5 by Javi37 Excellent Hotel
I would recommend this Hotel to anyone. Great customer Service and the rooms where in great condition. I loved the view from the room. The breakfest was dilicious also the attendents were Great very polite and Friendly. I would definitly choose this hotel/suites For my next stay in Orlando. ;)
December 7, 2012
Rated 5 out of 5 by GRRK Nice hotel with excellent location.
Excellent location - close to Disney attractions, Sea-World, and Universal Studios. There are many restaurants and fast-food places nearby (e.g. Pizza Hut, Olive Garden, Chinese restaurants, UNO, KFC, McDonald, Subway and many more).
Hotel rooms are clean and spacious. Staff are friendly.
December 27, 2012
Rated 5 out of 5 by Laurensully23 Beautiful Hotel, Great Pool and Staff
From the time we checked in everything was great. The staff was extremely nice and accommodating. Gary at the pool was the best!!! Our expectations were exceeded. The pool area couldn't have been better. The location was also perfect and rooms were very clean. We can't wait to come back!
May 27, 2013
Rated 5 out of 5 by Amy25 Best hotel EVER!
The pool area is fantastic! the staff is very pleasant. very well air conditioned. great views and balcony in every room. staff so friendly they don't know what to do with you. its a great location- near disney theme parks ! we didnt want to leave! i recommend this hotel to everyone!
July 11, 2012
Rated 3 out of 5 by 1slyse Great location, room average.
This hotel is in a great location. It is broken into 4 different buildings. Ask to be in one or 2. Building 3 is in the back with no view. It is dark and unwelcoming at night. The entrance to the actual building you stay in is unattractive and dreary. The room was average except for the fact when i opened the door to my room i walk into a sink. The sink and mirror are right there when you walk in. The tub and toilet are separate. You need to walk out of the bathroom to wash your hands or groom yourself. Uncomfortable if you were sharing a room. Balcony is tiny.and there is no view. The air conditioner is so loud it keeps you from sleeping. Almost as loud as a washing machine. Room was clean and beds comfortable. Coffee and water there every day. Be aware of the daily $10 surcharge and $10 parking fee. These are not negotiable and should be considered when getting a rate. Close to all shopping and restaurants as well as relatively close to Disney. Hotel was average and not what i had hoped from Sheraton.
March 23, 2012
Rated 5 out of 5 by Aj2210 Good hotel
Staff in this hotel are superb very welcoming and try very hard to help you out. Almost everything was perfect for us apart for the games room is no longer available and the very noisy a/c in room. I was very nervous reserving this hotel due to all the negative reviews on tripadvisor. We had a fantastic stay, Brenda and Victor at breakfast were great Eric the security guy helped us out when we had some none hotel related issues, A big thank you to you all. Pool area is noisy at night as everyone keeps saying on these reviews but its a resort in Orlando pretty much next door to Disney most people are on vacation so what do you expect. Fantastic hotel mainly down to the great staff, we will be retuning next year.
August 25, 2014
Rated 5 out of 5 by Sbarnett Fabulous!
It was fabulous!! Everything you are looking for when traveling to the Orlando area or Disney World!! It is a great place for the family, being 1 mile from Downtown Disney and having a great pool area! The grounds were well maintained, orderly and secure. The rooms were clean, comfortable, spacious, and well decorated. The amenities were also great, having 2 large pools, a water slide, and, of course, the pool side bar!!
The staff was outstanding!! All being accommodating and courteous!!
Sean McG., specifically, provided unparalleled customer service by accommodating our group of 40, unexpectedly, and without notice, during the peak of Orlando's Summer travel season. He should be commended for his proficiencies, as he listened, provided knowledgeable feedback, offered options and added services, maintained a professional attitude and demeanor, while quickly providing an acceptable solution, thus solidifying the Starwood Brands as our groups place of choice from now on!!
Thanks to all who helped and served us!!!
July 30, 2013
Rated 5 out of 5 by kimmyk awesome upgrades
we have stayed many times at this property & LOVE the renovations. the rooms, lobby, & pool areas are great. staff was very helpful, but the maid was quite a pest--started knocking on our door at 9am, knocked 3 times before we checked out at 1130. loved everything else!!
July 15, 2013
Rated 5 out of 5 by Belles25 FABULOUS Hotel. Comfy and Cozy!
My daughter and I had a wonderful stay at your hotel. It was the perfect size. The service was great. Friendly and professional. We wanted a tropical setting and it was perfect. The music at the pool was just right. THANK YOU. Look forward to coming back next year.
March 31, 2013
Rated 5 out of 5 by dc2003 the new revamp of the hotel puts it on par with higher end properties
Sheraton has revamped this property to put it on par as s true resort with reasonable prices. The pool grounds are amazing from very unique reasonable priced private cabanas with unique added fan tv food and beverage options all at an extreme reasonable price. Their customer service is over the top. They cannot do enough for you. I felt spoiled on my2 night getaway from chicago cold. The pool menu is priced right so you dont feel like you need to leave to avoid standard hotel foodprices. You.have awesome priced right options. Details from super comfy beds to relaxing rooms and a balcony all contribute to a relaxing stay. You will want to return to this resort. Location....location....location....is simply on point. Come and try it...I trust you won't be let down. Save room for breakfast...awesome buffet...priced ok but worth it. Thae staff of this hotel is 5star. Dc..chicago and spg member. I liked this place before....now I love it. Thank you sheraton. Dc..crew major airline and ceo of a national recording musical artist
January 29, 2013
Rated 5 out of 5 by BobbyT Great Value
The hotel was convient to all Disney facilities without the higher cost for most hotels "on property". Complimentary transportation was available but on a very limited schedule which made planning harder. Pools were fun for the kids and room service was great.
October 31, 2012
Rated 5 out of 5 by vin49 vincent de maio sr.
the hotel was great and the staff was excellent was very helpful. we found that the ac unit was very loud. also the heat water in the shower took a long time to get hot. but overall the hotel was great again the staff and the maid service did a great job.
December 28, 2013
Rated 1 out of 5 by DianneB Disappointing
I've recently stayed at this hotel in the past and was completely satisfied. However, this stay was so disappointing that I will no longer recommend that anyone stay here again.
First I checked in and was met by a rude clerk with a snotty attitude. I asked why you have a resort fee. Your hotel is no resort! It's located next to a very busy street with no grounds. the resort fee is ridiculous! Now, you've added a $10.95 per night parking fee. The only thing that you're doing is protecting your customers' cars. That's an unpleasant , unjustified new fee on a mediocre hotel. The heavenly beds are usually heavenly...this time I checked to see if there was a mattress pad because it didn't feel the same as my last visit. There was no mattress pad on the bed. What a difference in quality of sleep. Someone there got the bright idea to start charging ridiculous fees for nothing. If I want to pay "resort fees and parking fees" I'll stay in a resort, not in a mediocre hotel. I stay in hotels approx 35- 40 nights a year, so I do know the difference!
June 20, 2013
Rated 2 out of 5 by paulc91 odor from sheets
I'm not exactly certain if some of the sheets were washed in our room. We like the your Sheraton and plan to come back in the Summer, but I will choose another location if the price is identical simply based on the experience of the odorous sheets. thanks
November 30, 2013