Rated 5 out of 5 by ama1 Lots of improvements
I started visiting this hotel in 2005. Many many visits since then. Second stay since renovations 10/31/2012. General attention to repairs and upkeep seems to have taken quantum leap. New reno lightens up spaces which were darker during the safari incarnation. Only thing to keep in mind here is that the rooms do pick up pool area noise. On this visit the pool music was kept at a reasonable level. I do love the sleeper beds and the new bedding with washable covers. Really pleasant hotel.
November 4, 2012
Rated 1 out of 5 by PlatinumMemberD Fail
I love Starwood hotels. Stay there VERY often. This one however was a complete failure. Staff was disconnected and unhelpful. Taxi service to Disney was terrible, shuttle service left us stranded and the valet didn't seem to care. We weren't recognized as platinum members on arrival. The AC in our room was terribly loud and ineffective. The walls in the hotel apparently thin as paper. I heard every word my neighbors had to say. Failure Starwood. Ditch this property and buy another.
October 23, 2013
Rated 1 out of 5 by Burnz84 This hotel was lacking in several areas
There was no hot water (shower or sink) in the room on the first morning of my stay. The hallways and elevators had a very unpleasant odor. A neighboring room had placed a tray of food from room service in the hallway. That tray sat there for at least 15 daytime hours, untouched by any staff that passed by. There was one paper coffee cup in my room - THAT WAS USED! The rim was stained where a previous guest had drank from it, the seam inside the cup was stained. Absolutely inexcusable!
February 19, 2013
Rated 4 out of 5 by Edster1971 Staff made all the difference
Stayed for 4 nights for a conferene at nearby WDW. I arrived too early and my room wasn't ready. Liz at the front desk escorted me to the dining room for breakfast. Brenda and Dennis in the dining room were very warm and attentive, remembered my preferences (e.g., skim milk for coffee) throughout my stay. Denise at the pantry also made sure I got what I wanted when they were out of them. Kudos all around to the staff.
The only negative are the parents who can't control their kids. I was jolted out of bed on two nights because kids were running up and down the corridor at 1 am! Called the front desk and security promptly took care of it. Also another kid pulled the fire alarm one afternoon and they had to evacuate the building. Parents - please, please, please take control over the fruit of your loom!
August 14, 2013
Rated 2 out of 5 by Edward787 renovated? but still needs several upgrades
I've stayed at this hotel some 7-8 times in the last 3-4 years because its location/price and SPG redeem points is convenient. Facilities were not great but the personnel was always.
When I learned about the renovations we decided to visit again but were honestly disappointed as we feel it was renovated with a "cheap" mentality and poor quality plus they skipped to renew several things. Examples? They still have the same ugly, slow, unreliable elevators plus they keep using them as service elevators, they didn't change the sofa bed in some of the rooms but instead put a new but ugly cover on it, the carpets still look dirty and old, the quality on the bathroom renovation makes you wonder if they had a 50 cents budget.
The other thing: THEY ARE CHARGING PARKING AT $10 PER DAY!!!! This is not fair at all!
July 22, 2012
Rated 1 out of 5 by Guerrna Not Impressed
Although the hotel was close to many restaurants, I was very disappointed that this hotel is part of SPG. It's a pet friendly hotel and many pet owner's are inconsiderate. There was dog feces in halls and around vehicles. The bed was very firm and not comfortable. The water pressure in the shower was minimal. Many guests complained at front desk about this issue. Internet service was poor and slow. Hotel needs much improvement. Did not expect this from an SPG property.
December 2, 2013
Rated 2 out of 5 by Utrecht14 If you like noise, this is the hotel to stay
close to I4 and disney
many restaurants nearby
staff is friendly
good fitness center
plenty of parking
room design is odd (sink is outside bathroom)
very very very noisy with pool screams all day, maid noises, a/c noises, elevator etc. Non-stop noise.
Standing water in common areas (can you say mosquitos?)
After a rain storm, the drainage was so bad, our room got wet. They put a vacuum on it, but the carpet was still wet. Good breeding grounds for mold.
Wifi was available, except extremely slow in the evening when everybody was using it.
Takes a long time to get extra bedding, towels, maintenance. Sometimes it required several calls.
Pool towels are in short supply and had to be requested every time.
The pools broke (there are two) and one was out of service and then the other.
June 14, 2012
Rated 5 out of 5 by Pastora14 Excellent Hotel for relaxing and family time
I stayed this past weekend for the memorial weekend and Disney Parks. I had an excellent experience with the hotel. The staff very friendly and the pool facilities exceptional. The location is great near to Disney Park. The fronk desk staff very helpful and have a great leader in Greg the front desk manager .
May 27, 2014
Rated 4 out of 5 by billkathy88 Sheraton Lake Buena Vista
Nice upgrades but still some bugs to work out.
Didn't get room cleaned until after 5pm one day and no bottle water one day.
Transportion schedule to Disney parks is not very friendly. No returns to hotel until late afternoon. Wanted to return to hotel for a couple of hours and then go back to park.
Staff was very friendly.
Hard to get service at pool due to only one worker at lunch time on Friday. After we finished they did provide another person to get the food orders.
March 12, 2012
Rated 5 out of 5 by TET123 Great Hotel/ Great Pool Complex
I had stayed at the hotel in the past when it was the Safari by Sheraton. It was on the old side then. When i walked into the hotel I was impressed with everything that they had done and it looked great. The room was also great and loved the fact of the balcony. Even with a room near the pool it was very quiet. The staff was very helpful and room was kept very clean. Overall a great time.
May 25, 2014
Rated 2 out of 5 by Philparaiso Not customer focused at all
Overall, a let-down: with the odd notable exception - who were great - the staff seemd incapable of taking ownership of and resolving simple issues. Also, being ushered out of the pool 15 minutes early so the staff could get away faster at the end of their shift is not on.
Whilst the room was ok - 1 bathroom for 6 people is not up-to-scratch nowadays - I was really disappointed with the elevators and passageways of the part of the hotel in which we stayed
August 14, 2012
Rated 5 out of 5 by Becky75 Great hotel
I enjoyed our stay on the hotel. We stay on building 3, the bad thing is only 1 elevator is working because of the construction. I get a promotion under the door from a Pizzeria. Is a rip off. I have to cancel my credit card, watch out, don't order nothing unless is the hotel. Please go out and eat. there is a lot of places near. We was tired and we always do that on our trips but this time was a scam. Pool is amazing, my daughters love it. Cons. not enough pool towels.
May 19, 2014
Rated 4 out of 5 by Shlez This hotel was awesome!
In all my years I have traveled to numerous Hotels around the country. The staff was very helpful and cheerful at the Sheraton Lake Buena Vista. Their eagerness to assist us and friendliness was a highlight of our stay! Especially Eleesa our Housekeeper. She is expectionally warm and caring and deserves a paid vacation for all her hard work! Eleesa as well as all other housekeepers should be allowed to use the hotels facilities after working hours.
January 18, 2013
Rated 2 out of 5 by lycaza Expected more
Only one elevator was working, had to use the stairs to go up and down ALL the time. Did not receive coffee for my second night.
Room faced the pool, very noisy, I can not understand why the loud music?
At check in there was a pair of someone else's shorts in the chair in the balcony.
.Did not enjoy at all.
May 26, 2014
Rated 5 out of 5 by Blackwood Great value, nice facilities
We enjoyed a 3-night stay. The pool staff were fantastic and service was very good all round. Pools were a bit cold. The breakfast buffet was ok, Brenda the server was great. A bit noisy in the hallways, but the bunkbeds were a big hit with the kids. Lots of afforable eating options within walking distance. At the pool, Jason and his team made us feel very welcome. All in all, excellent value for the price paid. We would not hesitate to return.
April 29, 2013
Rated 5 out of 5 by Hazel1013 Dog friendly
Chose this location because it is dog friendly and surprisingly there is no pet fee. Great location for Disney theme parks, very friendly staff and our room was exceptionally clean. Our room was somewhat noisy because it was located on the first floor right beside the elevator. Didn't complain though because it was a good location and convenient to step outside and walk the dogs. This location has been beautifully renovated.
September 27, 2013
Rated 5 out of 5 by tme123 We won't stay anywhere else...
I was very impressed with the facilities. When we first got there it was a little challenging understanding the layout that you had to enter your from the outside of the building but once we got past that minor issue it was perfect. The rooms are phenomenal. We got the one with a king and two bunk beds. Great for a family of 4 5 or 6 (pull out couch for two). The pool was also phenomenal. Great water slide and kid play area.
September 12, 2012
Rated 4 out of 5 by Starwood04 Good and Clean hotel
I only stayed here one night after a long drive. Overall it was very comfortable and they great air conditioning. However the smoke alarm started beeping randomly at 5 am and continued all morning
May 27, 2014
Rated 2 out of 5 by GoWings1 Still needs some TLC
Hotel recently upgraded. Liked the hotel room where we had bunk beds in 1 room with 42" lcd for kids and a private room for my wife and me. However, water slide was closed for repairs, 1 hot tub was broken. Outside of hotel needs a paintjob or pressure wash. Disappointed with way bill was handled. Separate charge for taxes and parking? I will tell you to look for hotels on Hotel Plaza Blvd near Downtown Disney.
February 29, 2012
Rated 5 out of 5 by BOOBA14 great location and features
loved the heated pools and availability
salt water pools were awesome
entertainment for the kids programs were great
pool side lunch"s delicious
May 27, 2014
Rated 5 out of 5 by Echeverry1909 Great Experience
My husband and I spent our one year anniversary at this hotel and it was better than we expected. The staff was very nice and helpful and the hotel was absolutely beautiful. The only thing that we did not appreciate was that we were not told when we made the reservations that we would be charged $10 a night for parking. Overall, I would definitely recommend the Sheraton Lake Buena Vista Resort to anyone.
September 22, 2012
Rated 2 out of 5 by 839401 Earplugs are necessary
I stayed at the renovated Sheraton Safari last week and was disappointed and frustrated my whole stay. The renovations make the hotel look clean and sharp, but three things made my stay very uncomfortable.
My room faced the highway and I could hear traffic as if I had the window open. After my second night of interrupted and light sleep, I took out some earplugs to get rid of the honking from cars (even at 3AM!). My first night, it seemed that someone was mowing the lawn at 2AM.
The room had no microwave and none were available to rent. Finally, to top it all off, I couldn't even connect to the Internet from my room. I was told to call the IT help desk to get it fixed (after a full day at work, who wants to spend an hour on the phone).
Overall: I do not recommend this hotel until they get, at the minimum, new windows... Or else make sure you ask for a room with view on the pool.
March 20, 2012
Rated 5 out of 5 by patriciafla Travelling with 7 ib red poodle
We had stayed at this property before, when it was the Sheraton Safari. What a transformation! Gorgeous, clean, well designed, good interior room lighting and very comfortable beds. I liked that the sink area was separate from the bath/ toilet area. Having a pet in the room is very important to us, so we very much appreciated the hotels pet cooperation policy. We'll be back.
December 3, 2013
Rated 5 out of 5 by HappyTraveler Great Hotel and Location
This hotel is in a great location for all Orlando offers - Disney parks, Wide World of Sports, Sea World, outlets/shopping, and numerous restaurants. We also brought a pet with us and the hotel has plenty of outdoor/grassy area to walk the dog. Our room was located on the first floor with access directly outside. Everyone was very friendly and greeted us each time we came through the lobby.
March 3, 2013
Rated 5 out of 5 by jim66 Great Hotel
We stayed at the Sheraton Buena Vista for two nights while visiting Disney. We have stayed here previously, but not since the renovation. What a great job!!
The rooms are great and we had a pool view. The pool area was beyond our expectation. We used the free shuttle to disney, which is an added service. We will most certainly be back and will recommend it to our family and friends.
March 4, 2013
Rated 4 out of 5 by Syracuse Nice get away, poor service
This hotel is very nice, the room seemed dated but was clean upon check in (I did have to ask a maid to come in and vacuum chips on the inner side of the bunk beds from the previous occupant, gross but easy to miss). The pool was great and made the trip for my kids. I was disappointed in the timeliness of the maid service (I requested service to my room at 3:30, they finally came at 6:30 and disrupted our evening). I did complain at the desk at this point and was given a drink voucher. I ordered a glass of wine and was told the voucher wasn't good for what I had ordered. What bothered me most was the blank sort of look that I got from the front desk and bartender, I felt ignored and as if they really didn't care. They probably didn't but it is their job to act like they do.
Overall, a decent hotel, I'd go back because my kids had fun and I'd like to think the service would be more like what I'm used to from Starwood hotels the next time.
February 22, 2013
Rated 5 out of 5 by javi Excellent remodeling
excellent work on the remodeling project. Big change from my last stay. My family was impressed and would like to come back. I hope you maintain the facilities or continue improving. Does not like the fact you allow dogs or pets that can cause bad odors and damage carpets. I love pets but I do not agree they belong at this newly renovated resort.
August 8, 2012
Rated 3 out of 5 by RJB2257 Lack of Sheraton quality maintenance
Dirt and food in the hallways, AC was noisy and failed to keep it cool enough, AC filters were filthy and i cleaned them, toilet dispenser falling off the wall, internet connection was difficult and was down for over 4 hrs, and finally elevator bumped, stalled, and was very loud. Personnel were not well equipped to answer questions.
December 31, 2012
Rated 5 out of 5 by OBYJR This is what relaxing is all about!
The atmosphere is friendly and relaxed as soon as you step out of your vehicle. The room was well appointed and the bed was so comfortable. The food and beverage service was friendly and accommodating and the food was prepared beautifully. Pool area was great. with sun or shade if you desire. Staff was awesome in every area. We will stay here again.
May 20, 2014
Rated 5 out of 5 by Javajerk Our Orlando stay
Amazing staff! Favorite are Marianna, Krystan, Jason, Oscar, Ivanna, Katie, Jonathan, Cody & Brenda
They go over and beyond to meet any and all our needs. We keep planning new trips to Sheraton LBV each time we return and always look forward to the next time we visit. We feel the hotel is like home and the staff is like family.
May 18, 2013