Rated 3 out of 5 by Liustx Restaurant service can be better
Overall this is a great hotel to stay, however, I think it can be much better if the following can be improved.
The restaurant on site are not well managed.
Staff have no passsion, layback, shows a lot of careless; Business hours are not followed. Staff seems not enjoy working there.
April 1, 2014
Rated 4 out of 5 by Mez3 Great location and NY sky line view
My stay at this hotel location was great very close to ferry for ride over the Hudson river to downtown NY. The views of of the city and sky line is second to none. Great location with great restaurants and stores to shops easy access to parking.
March 31, 2014
Rated 3 out of 5 by 2dwell What a nice view, of the building next door.
Upon check in for a 3 night stay, I was informed (after a 5 minute wait) the room I booked was unavailable. Front desk offered me free continental breakfast...and informed me the manager would call me the next day - perhaps to find a room or lower my rate. That never happened.
The room I check into had every light on? Nine in total? As a LEED certified hotel, this seems pretty ignorant.
Nice gym area, breakfast was good and fast. Hotel staff was friendly; as were some of the restaurant staff.
This is an excellent location for working in the city travelling by ferry. The view is spectacular; just don't book a room with a view - you may not get it.
March 31, 2014
Rated 4 out of 5 by Jeff6625 Convenient
Best non-New York location without staying in New York
March 31, 2014
Rated 5 out of 5 by ithacajosh Pet-Friendly
The staff loved my puppy, and did everything they could to accommodate us. Convenient, friendly, and reasonably priced. Great restaurant in the hotel, too.
March 31, 2014
Rated 5 out of 5 by Julia2014 A Comfortable Place to Stay
I found this hotel had spacious rooms, and everything a business traveler would need for a comfortable and productive stay. The staff was very helpful in getting me where I needed to go.
March 28, 2014
Rated 3 out of 5 by VS0521 Just OK
Room was dirty upon arrival. long hairs on counter in bathrrom, trash full, dirty coffee cup, crumbs. Called the front desk to complain, left for dinner. Upon return there was a fruit basket left but room was still not cleaned. Called again, then it was taken care of. At another room (booked two) my colleague displayed his do not disturb sign yet room was entered and partially cleaned (TV straightened, remote moved, trash emptied, nothing else). Not appropriate to enter room when sign is displayed.
March 24, 2014
Rated 3 out of 5 by PADE Good for Business Trip
Good place to stay ....!
But the breakfast for the Club members couldn't call breakfast, if you see what you get in the Morning by other Hotel chains ....
March 15, 2014
Rated 4 out of 5 by BDY19 V.P. Sales
Everything was great except for Sunday night bar service.
March 11, 2014
Rated 5 out of 5 by melh07302 Very surprised
I highly recommend this hotel. The room was very clean with all the standard modern amenities and had an amazing view of Manhattan. The front desk staff was very attentive, polite and helpful. The hotel restaurant had a great Italian menu selection that was absolutely delicious and not very pricey. The parking is reasonable for $25 a night and very easily accesible if you are going to be driving in and out during your stay. A ferry into NYC is available right across the street. A++ overall.
March 10, 2014
Rated 2 out of 5 by Scott954 Staff needs comprehensive training
First, Masina restaurant Is only very average. Breakfast is the best bet. Stay away for dinner.
Check in is vey slow. No status recognition from anyone. Television channels are very limited you can't even watch Regular CNN here.
Beds are uncomfortable and it seems like the mattresses have never been flipped. I stay at the property every month as my office is across the street and I have never been welcomed back once. It's as though I am always a new guest here. Staff needs extensive customer service training.
March 6, 2014
Rated 5 out of 5 by JLRPJL wonderful weekend
Hotel staff very helpful and knowledgeable about area and transportation.
great view of the city. Clean and comfortable!
March 5, 2014
Rated 5 out of 5 by Mainah Outstanding Personnel!!
I come to the city on very sporatic occassions and this is the hotel of my choice. The access to the city is outstanding and the personnel are so helpful. I'm coming back and bringing my colleagues.
March 4, 2014
Rated 3 out of 5 by hohum Extremely disappointing lounge
Paying extra to stay on club level was a mistake. I have never seen such a poor example of a club lounge in a Starwood property - a very small room with very little seating and what was there was not inviting. It didn't matter cause there were few people there. Honor bar had 2 choices of very cheap wine and some beers. 3 small plates set out - one was empty, the other two had 3 or 4 pieces of something that I honestly couldn't identify. The next morning's breakfast was just as bad - some squishy white bread next to a toaster and some uninviting looking pastries. I did take an orange and went back to the coffee maker in my room.
Also, put television on and could not access any onscreen guide. Called "customer relations" on room phone - rang 2 minutes without any answer. Called again a few minutes later and asked about tv and was given a vague explanation about their carrier and why there was no access to onscreen guide. Worthless.
February 26, 2014
Rated 5 out of 5 by Myheart0507 Quick stay
The rooms were spacious and clean. The kids enjoyed the pool.
The staff was very polite and helpful.
February 20, 2014
Rated 4 out of 5 by GingerSnap Free parking in this area is a plus!
Location and view is terrific.
February 15, 2014
Rated 5 out of 5 by lm927 my stay
although the hotel is very cozy and clean the front desk staff are not the friendliest
February 12, 2014
Rated 3 out of 5 by Epicurious53 Club level not worth the extra cost
I selected the hotel for location. While it met my needs, I wouldn't again pay additional for the Club Level features. First, breakfast on weekends should extend later than on weekdays (9:30 am). Second, wine & beer should be complimentary. Aside from this, lamps were unplugged and a TV didn't work (it was too late at night for me to call). On the other hand, the staff very nicely provided toothpaste as I'd forgotten mine.
February 10, 2014
Rated 4 out of 5 by bartholomew11 Great views and staff
Love this hotel and great location. The staff is great ! The hotel could just pay a little more attention to details and it would have a 5.
February 8, 2014
Rated 1 out of 5 by Nynow1 No consideration for SPG Member
We have stayed at this hotel for many years whenever we go to NY Gift Show. This time we could not make reservations starting 1 year in advance because of the Super Bowl. No consideration for long time SPG members with long history of staying there. Made reservation for after the Super Bowl but when the weather turned sour called to add to the reservation and they made it very difficult, locking us out of our room, charging for breakfast buffet which was unetabie eggs cold,bacon coldl, anddoing nothing for our discomfort. Charged for parking but plowed us into our spot. The manager should have tried to please us NOT
February 4, 2014
Rated 4 out of 5 by Mike65swed Heating system mada lot of noice
The only thing I can complain about is that the heating system made a lot of noice and this was effecting my sleep, improvment needed
January 29, 2014
Rated 5 out of 5 by LR31 Huge positive impact
This room was one of many I booked for a family wedding. The staff was extraordinarily helpful in simple ways, helping to make all members of my family feel at home, which was a priceless boost to our overall wedding experience. This began beforehand, with on-site reservations, included the concierge, and other staff as well. Thanks so much!
January 28, 2014
Rated 5 out of 5 by CarpetCat Great spot to stay to see New York
Terrific hotel. Clean and up to date fixtures in the standard room. Very attentive staff. The restaurant was excellent for my family (three girls). Water taxi over to Manhattan right out the main door of hotel. We will return to this hotel for sure. Great restaurants on nearby Washington street/avenue.
January 14, 2014
Rated 4 out of 5 by claire58 night before a wedding
the beds were made up with crisp cotton sheets, could have done with another bottle of shampoo ( we were three people) but plenty of towels, great view. the car park was easy to get to and guarded. the staff at the desk helpful with our questions for directions etc to the wedding venue
January 13, 2014
Rated 3 out of 5 by Normandy experience not up to par
My wife and I have made the Lincoln Harbor Sheraton our hotel of choice over the past 10 years when we attended the various trade shows necessary for our business and have been disappointed lately with our stay at the hotel. Most recently our heating system was so loud that we could not run it even though the weather was extremly cold (10 degrees). When we went to check out we were charged for drinks in the club room that we never visited. It took some convincing on our part that the charge should be corrected on our bill and even though it was, the desk was indifferent when we explained that the noisey heating system should be looked into. Lets just say our stay was not one to write home about, and we couldnt wait to get home.
January 7, 2014
Rated 5 out of 5 by WookiesGirl Great View, room; hard bed
Had a great view of NYC, bed was hard, pillows mushy. Room very clean, suite area comfy, couch too low for us. I'm avg height, my husb very tall. Shower needs a curved rod to give elbow room. Had bar and restaurant which was very welcome. Staff friendly.
January 7, 2014
Rated 1 out of 5 by regis09 Hotel needs improvement
Checking in to a Starwood preferred guest floor- ice machine not working and vending machine out of order. Two floors to find an ice machine that worked. Second day took out vending machine and let the space open looking ugly and very dirty with cracked tiles Shower had no water power It was like a hose dripping water-very poor.
Very unprepared for getting the hotel up to standards for New Years Eve guests. Remote control for 2nd TV out of batteries so had to request a new remote. This was not what a call a preferred guest hotel. I would prefer to go else where!!!
January 3, 2014
Rated 5 out of 5 by Homeward This hotel is a life-saver on an stormy, icy night
Stranded at Newark Internationl Airport due to stormy, icy weather, in the middle of the night without hotel or airline support, we luckily remembered this wonderful hotel with the fantastic view of the NYC skyline. We were welcomed at 4 am, without reservation, provided with a clean and comfortable room, enjoyed meals and helpful, cheerful assistance from the hotel staff, until we could be re-booked on our flights 2 days later! Sheraton at Lincoln Harbor saved us from the cold drafty airport floor, and helped to turn a disaster into a mini-adventure. Bravo.
January 3, 2014
Rated 5 out of 5 by Steve0112 New Year's Eve Engagement
I couldn't be happier with the Sheraton Lincoln Harbor Hotel. It was the perfect hotel to spend New Year's Eve at after proposing to my fiance in Lincoln Center. The service was outstanding!
From the moment I booked the room, the staff accommodated me in every way. The room that was given to us was perfect. The panoramic view was incredible! The staff also recommended a florist so that I could have a few dozen roses waiting in the room when we arrived later that night.
I was extremely pleased with the hotel and the staff. I will recommend the Sheraton to everyone!
January 2, 2014
Rated 5 out of 5 by Mookie911 Restuarant
Parties of 6 have automatic 20% added to bill. certainly a deterrent to continued service.
I suggest placing I-pod or tablets at the tables. This coul alert staff of guest needs and reduce interaction by 50% yet increase rapidity of detailed service. Have seen this work effectively at other RestuarantS.
food very good and enjoyable.
December 31, 2013