Rated 5 out of 5 by melh07302 Very surprised
I highly recommend this hotel. The room was very clean with all the standard modern amenities and had an amazing view of Manhattan. The front desk staff was very attentive, polite and helpful. The hotel restaurant had a great Italian menu selection that was absolutely delicious and not very pricey. The parking is reasonable for $25 a night and very easily accesible if you are going to be driving in and out during your stay. A ferry into NYC is available right across the street. A++ overall.
March 10, 2014
Rated 2 out of 5 by Scott954 Staff needs comprehensive training
First, Masina restaurant Is only very average. Breakfast is the best bet. Stay away for dinner.
Check in is vey slow. No status recognition from anyone. Television channels are very limited you can't even watch Regular CNN here.
Beds are uncomfortable and it seems like the mattresses have never been flipped. I stay at the property every month as my office is across the street and I have never been welcomed back once. It's as though I am always a new guest here. Staff needs extensive customer service training.
March 6, 2014
Rated 5 out of 5 by JLRPJL wonderful weekend
Hotel staff very helpful and knowledgeable about area and transportation.
great view of the city. Clean and comfortable!
March 5, 2014
Rated 5 out of 5 by Mainah Outstanding Personnel!!
I come to the city on very sporatic occassions and this is the hotel of my choice. The access to the city is outstanding and the personnel are so helpful. I'm coming back and bringing my colleagues.
March 4, 2014
Rated 3 out of 5 by hohum Extremely disappointing lounge
Paying extra to stay on club level was a mistake. I have never seen such a poor example of a club lounge in a Starwood property - a very small room with very little seating and what was there was not inviting. It didn't matter cause there were few people there. Honor bar had 2 choices of very cheap wine and some beers. 3 small plates set out - one was empty, the other two had 3 or 4 pieces of something that I honestly couldn't identify. The next morning's breakfast was just as bad - some squishy white bread next to a toaster and some uninviting looking pastries. I did take an orange and went back to the coffee maker in my room.
Also, put television on and could not access any onscreen guide. Called "customer relations" on room phone - rang 2 minutes without any answer. Called again a few minutes later and asked about tv and was given a vague explanation about their carrier and why there was no access to onscreen guide. Worthless.
February 26, 2014
Rated 5 out of 5 by Myheart0507 Quick stay
The rooms were spacious and clean. The kids enjoyed the pool.
The staff was very polite and helpful.
February 20, 2014
Rated 4 out of 5 by GingerSnap Free parking in this area is a plus!
Location and view is terrific.
February 15, 2014
Rated 5 out of 5 by lm927 my stay
although the hotel is very cozy and clean the front desk staff are not the friendliest
February 12, 2014
Rated 3 out of 5 by Epicurious53 Club level not worth the extra cost
I selected the hotel for location. While it met my needs, I wouldn't again pay additional for the Club Level features. First, breakfast on weekends should extend later than on weekdays (9:30 am). Second, wine & beer should be complimentary. Aside from this, lamps were unplugged and a TV didn't work (it was too late at night for me to call). On the other hand, the staff very nicely provided toothpaste as I'd forgotten mine.
February 10, 2014
Rated 4 out of 5 by bartholomew11 Great views and staff
Love this hotel and great location. The staff is great ! The hotel could just pay a little more attention to details and it would have a 5.
February 8, 2014
Rated 1 out of 5 by Nynow1 No consideration for SPG Member
We have stayed at this hotel for many years whenever we go to NY Gift Show. This time we could not make reservations starting 1 year in advance because of the Super Bowl. No consideration for long time SPG members with long history of staying there. Made reservation for after the Super Bowl but when the weather turned sour called to add to the reservation and they made it very difficult, locking us out of our room, charging for breakfast buffet which was unetabie eggs cold,bacon coldl, anddoing nothing for our discomfort. Charged for parking but plowed us into our spot. The manager should have tried to please us NOT
February 4, 2014
Rated 4 out of 5 by Mike65swed Heating system mada lot of noice
The only thing I can complain about is that the heating system made a lot of noice and this was effecting my sleep, improvment needed
January 29, 2014
Rated 5 out of 5 by LR31 Huge positive impact
This room was one of many I booked for a family wedding. The staff was extraordinarily helpful in simple ways, helping to make all members of my family feel at home, which was a priceless boost to our overall wedding experience. This began beforehand, with on-site reservations, included the concierge, and other staff as well. Thanks so much!
January 28, 2014
Rated 5 out of 5 by CarpetCat Great spot to stay to see New York
Terrific hotel. Clean and up to date fixtures in the standard room. Very attentive staff. The restaurant was excellent for my family (three girls). Water taxi over to Manhattan right out the main door of hotel. We will return to this hotel for sure. Great restaurants on nearby Washington street/avenue.
January 14, 2014
Rated 4 out of 5 by claire58 night before a wedding
the beds were made up with crisp cotton sheets, could have done with another bottle of shampoo ( we were three people) but plenty of towels, great view. the car park was easy to get to and guarded. the staff at the desk helpful with our questions for directions etc to the wedding venue
January 13, 2014
Rated 3 out of 5 by Normandy experience not up to par
My wife and I have made the Lincoln Harbor Sheraton our hotel of choice over the past 10 years when we attended the various trade shows necessary for our business and have been disappointed lately with our stay at the hotel. Most recently our heating system was so loud that we could not run it even though the weather was extremly cold (10 degrees). When we went to check out we were charged for drinks in the club room that we never visited. It took some convincing on our part that the charge should be corrected on our bill and even though it was, the desk was indifferent when we explained that the noisey heating system should be looked into. Lets just say our stay was not one to write home about, and we couldnt wait to get home.
January 7, 2014
Rated 5 out of 5 by WookiesGirl Great View, room; hard bed
Had a great view of NYC, bed was hard, pillows mushy. Room very clean, suite area comfy, couch too low for us. I'm avg height, my husb very tall. Shower needs a curved rod to give elbow room. Had bar and restaurant which was very welcome. Staff friendly.
January 7, 2014
Rated 1 out of 5 by regis09 Hotel needs improvement
Checking in to a Starwood preferred guest floor- ice machine not working and vending machine out of order. Two floors to find an ice machine that worked. Second day took out vending machine and let the space open looking ugly and very dirty with cracked tiles Shower had no water power It was like a hose dripping water-very poor.
Very unprepared for getting the hotel up to standards for New Years Eve guests. Remote control for 2nd TV out of batteries so had to request a new remote. This was not what a call a preferred guest hotel. I would prefer to go else where!!!
January 3, 2014
Rated 5 out of 5 by Homeward This hotel is a life-saver on an stormy, icy night
Stranded at Newark Internationl Airport due to stormy, icy weather, in the middle of the night without hotel or airline support, we luckily remembered this wonderful hotel with the fantastic view of the NYC skyline. We were welcomed at 4 am, without reservation, provided with a clean and comfortable room, enjoyed meals and helpful, cheerful assistance from the hotel staff, until we could be re-booked on our flights 2 days later! Sheraton at Lincoln Harbor saved us from the cold drafty airport floor, and helped to turn a disaster into a mini-adventure. Bravo.
January 3, 2014
Rated 5 out of 5 by Steve0112 New Year's Eve Engagement
I couldn't be happier with the Sheraton Lincoln Harbor Hotel. It was the perfect hotel to spend New Year's Eve at after proposing to my fiance in Lincoln Center. The service was outstanding!
From the moment I booked the room, the staff accommodated me in every way. The room that was given to us was perfect. The panoramic view was incredible! The staff also recommended a florist so that I could have a few dozen roses waiting in the room when we arrived later that night.
I was extremely pleased with the hotel and the staff. I will recommend the Sheraton to everyone!
January 2, 2014
Rated 5 out of 5 by Mookie911 Restuarant
Parties of 6 have automatic 20% added to bill. certainly a deterrent to continued service.
I suggest placing I-pod or tablets at the tables. This coul alert staff of guest needs and reduce interaction by 50% yet increase rapidity of detailed service. Have seen this work effectively at other RestuarantS.
food very good and enjoyable.
December 31, 2013
Rated 2 out of 5 by Lrosmar Does not honor "best price guarantee"
I paid for our room in full because it stated we would receive the best price guarantee, instead the day of check in the price had gone down a quarter of the amount I paid per night. When I tried to have our nightly amount adjusted the Manager on duty at the Sheraton was unsympathetic and rude. She would not even give an explanation as to how it makes sense to make some one pay in full with a 'guarantee' if it is not true. Instead she sarcastically said sorry and walked away. Starwoods told me that the best price is only good for the day of booking. I will never use Sheraton Weehawken for our families visits again.
December 30, 2013
Rated 4 out of 5 by Joy67 Easy access NY Waterway
The hotel's location is convenient - having access to the NY Waterway to Manhattan. My only gripe about this hotel is the front desk service. After check-in, annoying to discover that we were given keys to an OCCUPIED room! Security is very concerning. When we informed the FD staff, we were given a less than comforting apology. No offer to make our stay better.
December 29, 2013
Rated 5 out of 5 by Bethany0320 Perfect for a weekend trip to NYC
We spent the night here so I could take my first trip to NYC and it was perfect. The staff was wonderfully welcoming and accommodating and the hotel is conveniently placed right next to the ferry that takes you to 38th street in NYC. The view from our room (10th floor) was amazing - a panoramic view of the city that was perfect. Everyone was very helpful with recommendations and the ability to leave our car for the day after we had checked out was a wonderful bonus. We will definitely be returning to the Sheraton Lincoln Harbor.
December 28, 2013
Rated 2 out of 5 by Kevin36 Too many problems - Not worthy of Sheraton
Had 10 minute wait to check-in. Front desk is understaffed. Bathroom smelled like stale urine when I entered. Could not sleep because the climate control (heat) makes loud noises all night, on and off. There was a phone message for me, but no instructions how to respond and clear the message, so red light on phone was flashing all night. Front desk told me to dial 7777, but I ended up calling back the hotel switchboard
December 28, 2013
Rated 4 out of 5 by Dave5893 The hotel view was magnificant.
The hotel proximity to the ferry allowed quick travel to the city.
December 27, 2013
Rated 5 out of 5 by reni reni
Luca changed our room to 2 beds after we had checked in to accommodate our 2 6 and 4 yr old grandsons who were begging to "sleep over" with us. All the staff is so professional yet warm and friendly.
December 27, 2013
Rated 3 out of 5 by Johnh1967 Not Bad, Not Great, But a Convenient Location
This is an older hotel, but the room was clean. It was not as nice or convenient as the recently sold Sheraton Meadowlands, which was closer to the Jersey Turnpike, but it's a reasonable substitute. However, $25 a night for parking caught us by surprise. We'll stay here again, but we'll miss the Sheraton Meadowlands.
December 22, 2013
Rated 4 out of 5 by WeeStayed A Good Restaurant Needed
Your restaurant Masina Trattoria Italiana, offers nothing that I desire; like good food, service, bar service, cleanliness or price. Thank you for showing how to do a restaurant wrong. My stay at your hotel was very good. I am not sure what happened with your restaurant. My wife and I ate there two different times, the first we had dinner, were served very cold soup, al dente (also cold) spaghetti, a caesar salad with chicken and no dressing was on the salad when I ordered extra dressing I received Italian parmesan with I think honey mustard in it (nasty). Now the breakfast buffet is overpriced cold food and bagels from a package, when there are great bagel shops to buy from local how nasty, plates (wet and dirty) then stuff floating in my coffee, only to get a bill with the tip added in with just two in our party. There is just no other way to saying wrong, then to make a recommendation to eat at Masina Trattoria Italiana. (One note the staff I dealt with was very accommodating.) We also attempted three different times to use your bar. The first time slow service and mixes were wrong. Second time the bartender had 15 or more people using the bar and made last call early I thought 10ish PM which was fitting you could not get a drink from her anyway the bar should have closed. The third attempt was Monday night at 9:45pm the bar was closed only to see new guests coming in the door (just not smart) looking to get a drink
December 18, 2013
Rated 5 out of 5 by Jackie300 Great stay!
This is my second visit to the Lincoln Harb Sheraton and another great experience. A great alternative to driving into the city and paying too much for a small space. The rooms here are spacious, clean and comfy. The staff is upbeat and friendly. The hotel offers a convenient car service and access to the ferry is an amazing way to get to and from the city ( your ticket even includes a bus taking you to key points in the city for drop off ). I highly recommend this hotel
December 15, 2013