Rated 5 out of 5 by RobAndDennis Gorgeous room, great location
Stayed just the one night, but was lucky enough to get an early check-in at 10:00 am in this dog-friendly hotel. Front desk staff was professional and competent. The room was gorgeous, immaculate, and had great amenities. Our particular view on the 5th floor was horrible, overlooking the machinery and air vents of the ugly roof of the adjoining building. Luckily, we weren't in the room for long, so it didn't matter much. (No wonder that room was available at 10:00 am -- they probably save those ugly-view rooms for last.) We had dogs, and were told the 5th and 6th floors are where the hotel tries to concentrate those guests. Makes sense. Parking was a 3-minute walk to the stoplight and across the street, which was a bit inconvenient. That's to be expected, I suppose, in historic downtown Sacto. The turn-in space in front of the hotel where one's bags can be unloaded was too small, and there was a line of cars spilling into traffic waiting to get in. We didn't want to fight the throngs, so we just went to the parking structure and schelpped our overnight bags and doggie beds ourselves. Fantastic location! Capitol building was a block or two away. We walked the capitol grounds and then walked to Old Town and back. Very convenient. Overall, a great facility. Highly recommend.
August 8, 2012
Rated 4 out of 5 by JVR59 Sheraton Grand?Sacramento
Our stay was good, the front desk helped us get a king room in less travelled/quieter part of the hotel. Room cleaning service was very good. Not pleased that room did not have a refrigerator. Also, disappointed with charges for bottled water in the room, which we understood were complimentary--for >$1,000 collected from our stay, this seemed petty and not SPG worthy. I expected more from a Sheraton Grand.
August 3, 2014
Rated 4 out of 5 by Luvsdogz99 Noisy on Club Floor
We recently stayed at the Sheraton Grand for 3 nights. We stayed on the 26th floor, room 2616 right next door to the club lounge and across from the elevator. While the room was clean and comfortable, and the hotel centrally located, we did not appreciate all the noise! Being right next door to the Club Lounge every time someone entered or exited, it sounded like someone was coming into our room. They would enter and exit all hours of the night and it was very difficult to get a good night's sleep, or to sleep a little extra in the morning. If we ever stay at this Sheraton again, we'll be sure and ask for a room FAR from the Club Lounge!
May 28, 2013
Rated 5 out of 5 by 4aRoadWarrior Sheraton Sacramento - best in town
Great location; fabulous rooms; dreamy beds; TERRIFIC fitness center
August 11, 2014
Rated 5 out of 5 by celebrityguest Great As Always
Staff here were as always just great! I appreciate the fact most Starwood, the handicap rooms not include Club Level, at least here in Sacramento, they do include it for me! That takes care my meals! Had to cut this reservation short by two nights (MEDICAL REASONS), on Birthday Stay received the refund check, took it to the bank to deposit! I always enjoy visiting here at Sheraton Grand Sacramento! Signed, Celebrity Guest
July 31, 2014
Rated 1 out of 5 by Billion dusty room and smoke alarms
I have stayed at this hotel 3 times. The first two times were an excellent experience. The third time was different. The furnace air duct is filled with dust. A few hours after turning on the furnace, the smoke alarm sounded. It beeped every hour for 4 hours. I eventually figured out what the problem was and turned the furnace off. Beeping stopped. Watch out for the $18 parking charge. No body asked me if I wanted to pay for parking, the charge just appeared on my credit card. Overall, not a restful experience and a negative surprise on my credit card. Since I have been to this hotel a couple times before, I know they can do better.
December 17, 2012
Rated 1 out of 5 by PDogg007 *****SPG Platinum STAY AWAY*****
*****SPG Platinum STAY AWAY*****
Just Checked in to the Sheraton. Upon arrival, I was greeted by Sarah at the front desk how immediately told me to wait as she picked up the phone that began to ring after I arrived at the desk. After standing there waiting for her to finish her conversation the fun began.
I am platinum with SPG and travel weekly, I asked Sarah if they had anything available for me in an upgrade and I was told the hotel was filled with platinum's and there was nothing in the way of a better room for me.
I asked about the club lounge and she told me they had one but I was NOT going to be staying on that floor because once again they were completely full of platinum's and there was not room for me. (I was not asking to be put on the Club Floor)
I then had to ask her what floor it was on as she was so busy informing me that the hotels was full of platinum's she was not able to consider the fact I just wanted to go up and get a soda, and a cookie.
I went up to the club lounge and my key card had not been programed correctly probably once again due to the fact there were so many platinum's staying here, the system can not handle it??? I called down and let them know my key would not work and they said they would send up a new Key "Right Away" after waiting for 20 min, I called down again to ask where my key was and was told they had my key but were too busy to bring it up. After explaining that was unacceptable they finally sent up a key.
I am here for another night and can not wait to get out of this place so full of Platinum guest, that I do not even get decent service. I feel sorry for the people who are not platinum because if business travelers are treated like this.
I stay at Sheraton's all over the Western US, AK, HI, Mexico , and the Caribbean and this is the worst I have ever been treated.
I do NOT recommend this hotel and will NEVER STAY HERE AGAIN.
April 2, 2013
Rated 5 out of 5 by Lola43 I enjoyed my stay so much
The service I received was excellent
August 9, 2014
Rated 3 out of 5 by Caffyw SacAnime stay at Grand Sheraton Sacramento
Stayed here for SacAnime winter - you can't pick a busier, noisier time than an anime convention to test the hotel's mettle! The reservation, check in process was fine. We felt very lucky because we had heard this location was sold out! You can't beat the location - right across the street from the convention center with self parking across the street from both. The self park was much more reasonable than most places.
Check in process was smooth, rooms were basic and nice. It would be nice to have a mini-bar, refrigerator and parts of the room were not very well engineered (read - engineered by a man) because although they had a nice magnifying mirror to put on your make up - the light was conveniently situated BEHIND the mirror - which doesn't do much good when you are putting on makeup. Additionally, the room service menu was outdated, so when three hungry girls called down their order, they couldn't fill it because most of the items were no longer offered. They also managed to forget items once we got dinner order. (Kudos to the staff for promptly comping us dessert and delivery for the oversights, but "boo" for stating they would comp us another (more expensive) part of the meal instead).
As with any "sold out" event centering around the hotel, the elevator situation was a nightmare and not handled very very well. In order to avoid the 20 minute line in the lobby, we had to walk up 3 floors (with all our artist alley gear in tow) to catch an elevator up (or down) as the 2nd floor elevators were closed. They did, however post a (good-natured) guy in the lobby floor elevator bank to keep everyone moving and keep the peace.
We went to breakfast in their hotel restaurant (Morgan's) and it was fine - service was good and they were able to get us one meal in a "to-go" box as requested. Nice to also have my drink in a "to-go" cup as well.
Visited the gym in the early morning. They had lots of equipment and everything seemed to be in good working order. It was relatively clean and neat. (A couple of towels on the ground, that was it). I used the treadmill - it was a smooth run.
A quick visit to the front desk and we were able to get a late check out (1pm).
All 'n all I'd say our stay here was fine. It is a nice basic hotel in a nice, basic area. I'd stay again if in the area.
January 7, 2013
Rated 4 out of 5 by Furg Knowing about events
When I booked the room I should have been informed about the prom night event taking place on evening we stayed at the hotel. My wife and I didn’t get much sleep due to the kids running around laughing and screaming. We didn’t call security or the front desk because we thought it would die down eventually; they kept it up until past four in the morning. We did say something to a man at the front desk while checking out about our sleepless evening. As of this morning my wife thinks our credit card charge reflects a discount for our night’s stay; and for that, we thank you. Other than that I would stay there again; but only after checking with special events.
May 6, 2013
Rated 1 out of 5 by Dissatisfied The Worst EVER Conference Experience
I booked my room for two nights for a conference two months ago. After leaving work, we packed and left for our destination. We drove 2 hours to Sacramento in traffic so we decided to grab a bite to eat before checking into the busy hotel. While at the restaurant, I called to let the front desk know that I was in town and still planning to check in. It was rather late, and I had not cancelled my reservation or anything like that. Yet, although I had never had this experience, I felt the need to confirm my arrival. The attendant responded affirming my reservation was still in the system. About an hour later when I arrived, I was met with an entirely different circumstance. We were told that our room was given away because the hotel oversold. I was beyond disappointed. I expressed my frustration to no avail. To begin with, the front desk was under-staffed. The only person at the desk was not... let's just say that she was not prepared or capable of handling the mayhem she was experiencing, and the manager on duty and no one else for that matter was there to assist her or the other guests that were lining up and growing impatient. After waiting 20 minutes, the manager on duty finally came out from behind the door and while he was very nice and I don't blame him for the madness I was confronting, he lacked the ability to satisfactorally accommodate us. They offered to send us to another hotel around the corner and pay for a night's stay. They offered a cab to and from the other hotel and that was fine. The issue I raised repeatedly was that we were staying two nights, not one, which meant that we would have to check out of the hotel at 11 and wait to check back into the Sheraton at 3. That is so inconvenient and I was there working with no time for all of that chaos. I represent a state legislator and the demands on Saturday were pretty tight. Despite my expressions of dissatisfaction and disappointment, I left with bags in hand for the hotel. They said that they would contact us when our room was ready. By the way, when I told the front desk manager on duty that I was going to tweet, facebook and yelp my experience, he told me to tell them he said hi. I was like wow. Really? The next morning, after my staff breakfast, I came back to the hotel for another event and decided to check in to check the status of the room. Since they hadn't called as promised, I actually hoped that we could stay where we where because we didn't have the time to switch in the middle of the day and we were quite comfortable there to be honest because they seemed to care about our inconvenience. When my fiance spoke to the front desk attendants they said that the room was ready since 7am. They hadn't notified us by the way. The manager on duty was not available to speak with us because she was on the phone holding for Expedia. Of course her back office business was more important than her front office business. I couldn't wait so we went to the next event. While I was working, my fiance went back downstairs to appeal for the opportunity to stay where we were. Instead of being greeted by understanding compassionate staff, he experienced disconnected sarcasm and denial of our request to stay where we were although that was offered up as an option the night prior. He spent the next two hours moving us out of the other hotel by himself because I was working. Our entire trip was marred by this experience and it is what stands out in our memory of the weekend. Although we received a complementary bottle of wine and a nice letter of apology, we do not feel satisfied because there is one simple fact that remains... Since when do hotels oversell rooms for busy conventions. I was told that the other guests who arrived on time for their check in did not get rooms until 7pm because the hotel actually offered guests from the previous night an opportunity to extend their stay for more money. So in essence, they profited from the inconvenience their new guests experienced. That practice is deplorable. I hope that the Dems never uses this hotel for the convention again. Me and a few talented organizer friends of mine are going to push our Party Leader and suggest a different guest hotel because the way they treated us and countless others is consistent with the Sheraton's sense that they no longer have to work for good padronism. They took us for granted and that doesn't sit well with me.
April 15, 2013
Rated 4 out of 5 by cdfken The Grand
I stay at this hotel a great deal. Very good staff.
August 5, 2014
Rated 5 out of 5 by MAV99 CSEA Conference
Nice Job by Team!!! Very attentive and friendly staff.
August 5, 2014
Rated 4 out of 5 by AZcowboyroper Downtown Stay
Excellent place to stay downtown.
August 4, 2014
Rated 4 out of 5 by NoSoccerMom Best part is location next to Event Center
We had a volleyball tournament at the Sacramento Convention Center and the Sheraton is located right across the street from it. Really, only about 40 feet from the Sheraton! So convenient! We had a room on the 22nd floor and were pleased with this hotel overall. Clean, nice hotel, open restaurant/bar area next to lobby. Parking is $18 at the garage across the street, or on Sundays, street parking is free. They let you park in front temporarily to check-in/load. The max late check-out time was 1:30. Plenty of great restaurants within walking distance. 4 elevators so didn't wait long. Employees were friendly. Hotel card keys worked well. Only one roll of TP, however.
May 20, 2013
Rated 3 out of 5 by businesstravel72714 nice location, great staff
centrally located, close to the capitol, staff was informed and helpful. I loved the gym it offered everything! The downside, my room picked up every noise from the conversations from other guests in their rooms and hallway. Tough for light sleepers like me, need some white noise to drown out other guests!
July 28, 2014
Rated 4 out of 5 by Mustang1969 Lacking in the Bathroom
The bathroom was in need of attention. The floor grout was dingy, mold on the tub calking, and the tub floor had visible dark mold/soap scum
August 1, 2014
Rated 4 out of 5 by BJVJ2014 Gift Shop? Food Services and Staff
When we asked for the gift shop, we were creepily offered things from "behind the desk". While somewhat helpful, it came across a little creepy and the post cards were not of the city, but just of stock images for the Sheraton. I understand the idea of getting rid of the Gift Shop if people aren't going in it, but maybe have a less creepy way to offer the basics than saying "behind the desk".
We ate at the Hotel for lunch one of the days. During the meal, there was a fire alarm. The staff was extremely nice and apologized for the alarms. They also did a great job of communicating the all clear, and hindering panic by warning patrons that fire fighters would be coming in to ensure that the hotel was fire free.
OUr food at that lunch was amazing. We had the turkey sandwhich with bacon and avacado. With a side of sweet potato fries. We recommended it to several attendees of the conference.
July 21, 2014
Rated 5 out of 5 by ana5635 Vacation
We were so happy to have been upgraded to a suite in the 25th floor with out asking. Thank you so much! Disha was very nice and professional and she was the one that gave us the good news about our upgrade.
July 28, 2014
Rated 3 out of 5 by Sacramento72014 Expected More
At first the room was located too close to the service elevator, so extremely loud noises came throughout the day, night, and early morning. When fully booked housekeeping had some difficulties keeping up. Also, if you had any uncommon circumstances with billing it was next to impossible to get them straightened out!
July 24, 2014
Rated 4 out of 5 by Furlyman2014 Quick stop at our State's Capital
My family and I were on a road trip and wanted a place near the Capital and in the heart of the city just for the night. When we drove in, staff were great and were able to upgrade us to the Club Level (highly recommend if you have kids). Views were great and overall just a nice place if you need a good night sleep, a nice meal and within walking distance to see the sights.
July 21, 2014
Rated 3 out of 5 by Valocrat Sheraton Experience
I love the historic aspect of the hotel, and the lobby and meeting rooms are lovely. The Sheraton Grand Sacramento is ideally located for local tourism and travel. Unfortunately, the bed was incredibly uncomfortable. I ended up folding and placing the comforter below the sheets for extra support. It was not the bed I've come to expect in Sheraton properties.
July 22, 2014
Rated 3 out of 5 by barney59 no cable
The fact that your charge 25.00 for a refrigerator in not giving what the customers want. Also the cable was not working in the room didn't have a long stay so it wasn't worth
July 28, 2014
Rated 4 out of 5 by Mittar Sheraton was good but could be better
The front office staff was not too pleasant.Bell boy was extremely helpful.Regency club needs more attention. Bar was clean and pleasant.Breakfast was delicious.
They don't give any consideration to SPG members.Their attitude was very dry.
July 25, 2014
Rated 2 out of 5 by tkollar ok hotel, poor staff / service
We were four (my wife, me, baby and mother-in-law) staying on cash and star points. The following problems occurred during our stay:
1) The hotel took 3 nights of starpoints for a 2 night stay, knew they did this, and would not refund the balance.
2) The hotel would not make a room available for us despite taking the 3 nights of starpoints and having availability, even as we were travelling with a small baby and a sick mother-in law.
3) They did not recognize the 25$ voucher that spg periodically sends.
4) They did not recognize my stay on spg.com (presumably removing my spg number from my reservation).
December 11, 2012
Rated 3 out of 5 by jan78 Not enough...
The extra cost of parking $28 each night for valet or $18 for self-parking across the street is ridiculous. Parking should be included and if you want valet, then charge the $10 more you want. In addition, charging a daily rate for internet access in rooms is also unnecessary in my opinion. The room was clean but wasn't particularly large and had an old TV, no DVD player, or refrigerator. Seems like if you're going to rip us off for parking and internet you should double down on the comforts of the room itself. The pool is okay for lap swimming, but not great for hanging out with family or friends. It is not enclosed but has high walls around it which keep it shaded throughout the day.
July 22, 2013
Rated 5 out of 5 by rohitnp One of the best Sheraton Properties
The hotel, rooms and staff are really amazing. Johnny and his front desk team go above and beyond to make each guest's experience exceptional. Having stayed over 1000 nights at Starwood properties, I have to applaud this hotel for consistently exceptional service.
July 21, 2014
Rated 4 out of 5 by YadaBaba Needs Improvement
This hotel has a good location and nice facilities, but my experience left something to be desired. When I called to change my reservation, the agent quoted a price over $100 more than my original booking, and when I said it was too much he "found" a lower priced special. My room was at the end of the hall across from the stairs, which felt insecure for a single woman traveling alone. The room was clean but the phones were both dead, and the sheets were falling off one of the beds. I also do not recommend to a woman traveling alone to go out after dark in this neighborhood. I was only a few minutes late for breakfast and could not get anyone to bring me food.
Perhaps they were overwhelmed
October 8, 2012
Rated 3 out of 5 by traveling2013 my room
this hotel has great features and is very clean. My room was clean and fresh. but the bed had a dip on one side and extra hard on the other so needless to say i woke up with a back ache. After the first night i felt some itchiness in between my toes that was a little alarming since the shower looked extremely clean. Otherwise hotel is very nice. the check in people were very short and not helpful at all. I asked one where could i get a bite to eat and her response was right behind you but all ii seen was a room full of people drinking so i asked do i just walk up to the bar and she said yes. One answered what she thought i was asking before i asked?? So front desk people are a little rude.
September 26, 2013
Rated 4 out of 5 by RDPA Grand Sac
Hotel was wonderful. Perfect central location for our conference. Easy walk to many shops and dining. My only issue was the ridiculous wifi policy. Not only was there an excessive charge for in-room use ($10-$15 per day), but even in common areas they restricted uses (max of 2 hours). So…despite the fact that I spent over $30 for this service, I was only able to use from my room. In this day age of the business center hotel, how could such a franchise still be charging for was is an essential service, what’s next $10 day to use the towels? Please rethink this policy.
PS we had ~120 in our group for 4 days, simple math (100 attendees x $10/day x 4 days = $4k how many routers can that buy?).
September 9, 2013