Rated 4 out of 5 by pat9639 Great Hotel, Bad Entrance
This hotel is in a fantastic location except, the marketing director needs to invest in signs to drive to the entrance of this hotel. We drove around & around to finally find the only drivable entrance to this facility. It became a challenge for me because I wouldn't give up. I do believe the Sheridan loses business because there is only one sign to find the entrance, and it's small compared to the other signs.
February 28, 2014
Rated 5 out of 5 by MariamMontreal Absolutely perfect
This hotel cost me a bomb but was worth every penny. I arrived, literally, sick and tired. Got a club room which is a great deal because you get free wifi and access to the club room. The latter has great snacks and drinks and there is also a room with computers and a printer. The concierge desk can lend you a room workout kit (an exercise mat, rubber tubing etc.) which is great for an in room workout. Breakfast, your choice of room service,buffet or the club room is included. The rooms are amazingly soundproof-I did not hear a sound! The hotel has their own golf cart and will pick up guests requiring assistance or drop them at the checkin counter. Staff were friendly and helpful. Beware the snacks on top of the minibar-they are on a "smart tray" that considers items to be consumed once taken off the tray for longer than a minute! Bathroom is great, with a wonderful shower and tub and excellent amenities.
I ordered a meal from room service which arrived quickly--and hot!
I should add that I speak fluent French but I heard staff speaking excellent English to other guests.
So if you are sick, tired, need a bed near CDG and can afford it the Sheraton CDG is the best!
I should add that when I booked my room the night before I added under special instructions that I was not well and that I would appreciate an early checkin. This was done with no questions asked- I had the room an hour early.
February 24, 2014
Rated 4 out of 5 by JCAN Found
Not impressed by the design for the light switches. Difficult to find on night table and difficult to operate on desk
February 24, 2014
Rated 5 out of 5 by marsita convenient and comfortable
This is the second time we have stayed at this hotel the night before we flew home. It is minutes from the departure terminal, the rooms are spacious and comfortable and the staff helpful. This time we stayed on the club floor and enjoyed the evening snacks and breakfast foods.
February 22, 2014
Rated 4 out of 5 by Wis31 An ideal nice place for the business traveller in CDG
No hotel is more conveniently located in CDG airport. And you will not find any other hotel with such a striking architecture.
The quality and design of rooms are on par with what you expect from a 5* hotel in France.
February 22, 2014
Rated 5 out of 5 by Peabody1 Superior Staff
Check in and out procedure is extremely efficient. I made a mistake on my reservation and hotel staff quickly and efficiently corrected it. Exceeded my expectations.
February 14, 2014
Rated 3 out of 5 by KSAntiquer Hotel has you trapped
If you want to stay in the airport they have you.
The mattress is hard and not comfortable even less then the mercure hotels we stayed in and the pillows were so worn out that they were non existent! The rooms are getting worn and the concierge lounge is really sad. No booze and little beverage selection.
February 13, 2014
Rated 2 out of 5 by bernasca this hotel seems an industrial production line
Check in check out : very slow !! This hotel is convenient for airport access ; usually the people arrive late night and leave early morning in a hurry : there should be enough Staff to cover Customer needs .
I have asked to get a table in restaurant Etoile , just for one person ; the anmswers was "it is fully booked " ; I have persopnally seen that tables were available !!
February 13, 2014
Rated 2 out of 5 by DaveS58 This hotel needs significant improvement
I do not expect this level of service in a Sheraton hotel:
1. Breakfast buffet is seriously mis-managed. The room opens late, food is not displayed and ready when it finally does open, and service is missing - tables not prepared with missing service, and you have to chase someone to get coffee. Meanwhile the short order cook is reading her phone messages.
2. Two days in a row, no one made up my room. I chose the "green service", not realizing that this meant no one would enter my room at all for three days. Finally on the fourth day, I asked for some to come and change my linens, which was supposed to have been done on that day anyway. Staff is obviously confused because I received different answers each time I inquired about cleaning my room.
3. I paid extra for access to the club on the 4th floor. I used it once. It is extremely small, there is no room to relax without being forced to partake in every conversation in the room, and the food and amenities are mediocre at best. Definitely not worth the extra cost. I never used it after the first night, and I stayed in the hotel for 6 nights.
February 7, 2014
Rated 4 out of 5 by Fred4321 Good for business stays
very good place to stay for business
February 5, 2014
Rated 5 out of 5 by Doug108 Sheraton CDG tops in comfort and convenience
As I had an early flight out, I chose to spend my final night at the CDG Sheraton on the premises of the Roissy airport. And glad I was. It's a modern, stylish hotel with quiet rooms despite being next to jets taking off. I'd be happy to stay here again.
February 3, 2014
Rated 5 out of 5 by JKMass Great hotel at airport
Great hotel for traveler using airport. Nowhere near city. Clean, good hair dryer, big rooms, and very quiet. Restaurant is a bit expensive for dinner but breakfast buffet offers a wide variety of food.
February 2, 2014
Rated 3 out of 5 by Eisbaer Mixed Results
Pros: Quick check in by very courteous staff. Very clean and quiet room. Exceedingly convenient access to the airport. Concierge staff very helpful with parcel preparation and posting. The service, food, and beverages of the Club Lounge are much better than those of many Sheratons throughout the world.
Cons: TV/radio in room did not work. Difficult to get coffee, cream, and orange juice from the wait staff during breakfast in the hotel's restaurant. Had to make repeated requests for each. The young men of the wait staff seemed far more interested in talking with each other than refilling beverages. The Club Lounge is small. During previous stays, cleaning staff have ignored the obvious do not disturb sign.
Summary: This hotel fails at a few of the basics, but the airport convenience is difficult to replace.
January 29, 2014
Rated 4 out of 5 by jgcc Pratical for an early flight
On an excellent location for an early flight from CDG, the Sheraton has comfortable and well illuminated rooms, disposing of iron and ironing board, TV with several international channels and adjustable air-conditioning. Check-in and check-out are perfect and service is attentive.
January 27, 2014
Rated 4 out of 5 by 2ManyHotels Perfect location makes up for any imperfections
This hotel is expensive when the facilities are taken into account, but the location entirely justifies the price. Walking distance from many of the terminals (indoors) so no need for taxis or trains. Upsides - despite the fact that guests rarely stay more than 24 hours the reception staff do a great job of making your feel welcomed and special. The club lounge is small, but has a great selection of snacks, all day long. Downsides - the rooms are a little clinical, more like an upmarket hostel. However, given the prime location the hotel offers value for money and a very quiet place to sleep between flights.
January 13, 2014
Rated 1 out of 5 by Volo Don't stay here
Paid over 200 euro for an old run down room. Back again tonight in a renovated room and the tv is not working. Worth the trek off cdg and you might save some money
January 10, 2014
Rated 3 out of 5 by wildcat great quiet location
quiet, absolute quiet. perfect location for flights out of Paris. Club lounge was nice, fully supplied and access to computers. bed was a bit small but for one night, that was fine. the train station is a couple of floors below. Downside, not many food options.
January 8, 2014
Rated 3 out of 5 by JohlKbo Some anoying little things
Like, I called the reception to get some cafe (to be precise powder cafe) and never got it... Next time I will bring mine (1 euros deal).
On the morning before we left, I asked the concierge to help me with weighting my luggage. He wanted to send me outside the Hotel. I had to tell him to get the little device the hotel has.
On the plus side, the hotel was gracious to keep 2 luggage we didn't want to carry between trips.
Restaurant was good and waitresses were very good.
January 6, 2014
Rated 2 out of 5 by abusedguest Location is this hotel's only asset
The location of this hotel (actually in the airport with easy access to gates) is its big draw. Our room was small, needed maintenance and the prices of everything were way out of line. I hated the in room service bar where simply picking up a can of peanuts purchased the item. Room rates are very high- charges for food and Internet are also very high. Business people with endless money might find this place great but normal people will feel they have been taken. We did and will not return.
January 6, 2014
Rated 5 out of 5 by Doug1007 Convenient
Great place to stay before your flight
January 3, 2014
Rated 4 out of 5 by Laurent1234 Saisons restaurant
I was really surprised by the very low quality of the bakery at the breakfast restaurant. Considering that Paul the baker is within walking distance from the hotel, it is unacceptable to serve such terrible quality and small croissants or pains au chocolat. Considering the price, there is a huge opportunity to impress customers with a brilliant breakfast. This is substandard at this point.
January 3, 2014
Rated 5 out of 5 by Frank41 FRIENDLY ATMOSPHERE
THIS IS ONE OF THE HOTELS WHERE I FEEL LIKE BEING AT HOME.
STAFF IS ATTENTIVE AND COURTEOUS AND I WISH TO SAY THANK YOU TO THE GENERAL MANAGER (MR. P.C.) FOR THE WARM ATTENTIONS HE BESTOWED UPON ME.
January 2, 2014
Rated 4 out of 5 by David312 Sheraton CDG
Nice use of design overall. Rooms are nice and insulated from outside sound. Great location if airport proximity is a concern.
Overall could be more clean, especially the carpet. And the restaurant food was terrible!
December 31, 2013
Rated 4 out of 5 by siromar Better food options
The main attraction to this hotel is its location right above the TGV station. I would like for this restaurant to have a better food and beverage option. Even though the buffet breakfast starts at 6:30, there was no staff to be seen anywhere helping out with coffee. Must be a French work restriction, something I am familiar with. Even then, for dinner, most of the choices are not very inspiring and could use some French flair, as well as the wine list options. The restaurant and bar area could use some updating. I have stayed often at this hotel and would hope for a more varied menu.
December 22, 2013
Rated 3 out of 5 by Tornad424 Central airport location
Excellent location right in the heart of Paris CDG.
Food average, rooms good size and quiet but not luxurious.
December 17, 2013
Rated 1 out of 5 by PLau Very Noisy
It is hard to accept, at a Shearaton hotel, that the staff assign the room right outside of a major road-construction to anyone.
The staff, in general, were pre-occupied with their wine-inventory list, or their other bonus-tasks, that they forgot to be human and polite.
I had expected a personal service - not robots.
December 11, 2013
Rated 4 out of 5 by Mamadou Very good hotel
This is a very good hotel. But staff at the front desk needs a lot of training.
December 10, 2013
Rated 4 out of 5 by JLP01602 Deserves a better restaurant
This otherwise great hotel really needs a better restaurant!!! The food, over the years, has been consistently below average, which is a shame in this location which is a "window onto french cuisine", either on the way into France or on one's way out...
December 5, 2013
Rated 4 out of 5 by riyadh My Stay in Sheraton CDG
Staff very friendly at check-in. Restaurant staff very pleasant , great food
December 5, 2013
Rated 5 out of 5 by Roland5 Great Hotel - Great Staff
I started staying at Sheraton Paris Airport for the convenience of having a hotel within a short walking distance of the terminals. No shuttle no taxi. But as the years went by i learned to appreciate the posh decor, the helpful professional staff and the value of the offering. I also enjoyed the dining experience.
November 21, 2013