Rated 2 out of 5 by DaveS58 This hotel needs significant improvement
I do not expect this level of service in a Sheraton hotel:
1. Breakfast buffet is seriously mis-managed. The room opens late, food is not displayed and ready when it finally does open, and service is missing - tables not prepared with missing service, and you have to chase someone to get coffee. Meanwhile the short order cook is reading her phone messages.
2. Two days in a row, no one made up my room. I chose the "green service", not realizing that this meant no one would enter my room at all for three days. Finally on the fourth day, I asked for some to come and change my linens, which was supposed to have been done on that day anyway. Staff is obviously confused because I received different answers each time I inquired about cleaning my room.
3. I paid extra for access to the club on the 4th floor. I used it once. It is extremely small, there is no room to relax without being forced to partake in every conversation in the room, and the food and amenities are mediocre at best. Definitely not worth the extra cost. I never used it after the first night, and I stayed in the hotel for 6 nights.
February 7, 2014
Rated 4 out of 5 by Fred4321 Good for business stays
very good place to stay for business
February 5, 2014
Rated 5 out of 5 by Doug108 Sheraton CDG tops in comfort and convenience
As I had an early flight out, I chose to spend my final night at the CDG Sheraton on the premises of the Roissy airport. And glad I was. It's a modern, stylish hotel with quiet rooms despite being next to jets taking off. I'd be happy to stay here again.
February 4, 2014
Rated 5 out of 5 by JKMass Great hotel at airport
Great hotel for traveler using airport. Nowhere near city. Clean, good hair dryer, big rooms, and very quiet. Restaurant is a bit expensive for dinner but breakfast buffet offers a wide variety of food.
February 2, 2014
Rated 3 out of 5 by Eisbaer Mixed Results
Pros: Quick check in by very courteous staff. Very clean and quiet room. Exceedingly convenient access to the airport. Concierge staff very helpful with parcel preparation and posting. The service, food, and beverages of the Club Lounge are much better than those of many Sheratons throughout the world.
Cons: TV/radio in room did not work. Difficult to get coffee, cream, and orange juice from the wait staff during breakfast in the hotel's restaurant. Had to make repeated requests for each. The young men of the wait staff seemed far more interested in talking with each other than refilling beverages. The Club Lounge is small. During previous stays, cleaning staff have ignored the obvious do not disturb sign.
Summary: This hotel fails at a few of the basics, but the airport convenience is difficult to replace.
January 29, 2014
Rated 4 out of 5 by jgcc Pratical for an early flight
On an excellent location for an early flight from CDG, the Sheraton has comfortable and well illuminated rooms, disposing of iron and ironing board, TV with several international channels and adjustable air-conditioning. Check-in and check-out are perfect and service is attentive.
January 27, 2014
Rated 4 out of 5 by 2ManyHotels Perfect location makes up for any imperfections
This hotel is expensive when the facilities are taken into account, but the location entirely justifies the price. Walking distance from many of the terminals (indoors) so no need for taxis or trains. Upsides - despite the fact that guests rarely stay more than 24 hours the reception staff do a great job of making your feel welcomed and special. The club lounge is small, but has a great selection of snacks, all day long. Downsides - the rooms are a little clinical, more like an upmarket hostel. However, given the prime location the hotel offers value for money and a very quiet place to sleep between flights.
January 13, 2014
Rated 1 out of 5 by Volo Don't stay here
Paid over 200 euro for an old run down room. Back again tonight in a renovated room and the tv is not working. Worth the trek off cdg and you might save some money
January 10, 2014
Rated 3 out of 5 by wildcat great quiet location
quiet, absolute quiet. perfect location for flights out of Paris. Club lounge was nice, fully supplied and access to computers. bed was a bit small but for one night, that was fine. the train station is a couple of floors below. Downside, not many food options.
January 8, 2014
Rated 3 out of 5 by JohlKbo Some anoying little things
Like, I called the reception to get some cafe (to be precise powder cafe) and never got it... Next time I will bring mine (1 euros deal).
On the morning before we left, I asked the concierge to help me with weighting my luggage. He wanted to send me outside the Hotel. I had to tell him to get the little device the hotel has.
On the plus side, the hotel was gracious to keep 2 luggage we didn't want to carry between trips.
Restaurant was good and waitresses were very good.
January 6, 2014
Rated 2 out of 5 by abusedguest Location is this hotel's only asset
The location of this hotel (actually in the airport with easy access to gates) is its big draw. Our room was small, needed maintenance and the prices of everything were way out of line. I hated the in room service bar where simply picking up a can of peanuts purchased the item. Room rates are very high- charges for food and Internet are also very high. Business people with endless money might find this place great but normal people will feel they have been taken. We did and will not return.
January 6, 2014
Rated 5 out of 5 by Doug1007 Convenient
Great place to stay before your flight
January 3, 2014
Rated 4 out of 5 by Laurent1234 Saisons restaurant
I was really surprised by the very low quality of the bakery at the breakfast restaurant. Considering that Paul the baker is within walking distance from the hotel, it is unacceptable to serve such terrible quality and small croissants or pains au chocolat. Considering the price, there is a huge opportunity to impress customers with a brilliant breakfast. This is substandard at this point.
January 3, 2014
Rated 5 out of 5 by Frank41 FRIENDLY ATMOSPHERE
THIS IS ONE OF THE HOTELS WHERE I FEEL LIKE BEING AT HOME.
STAFF IS ATTENTIVE AND COURTEOUS AND I WISH TO SAY THANK YOU TO THE GENERAL MANAGER (MR. P.C.) FOR THE WARM ATTENTIONS HE BESTOWED UPON ME.
January 2, 2014
Rated 4 out of 5 by David312 Sheraton CDG
Nice use of design overall. Rooms are nice and insulated from outside sound. Great location if airport proximity is a concern.
Overall could be more clean, especially the carpet. And the restaurant food was terrible!
December 31, 2013
Rated 4 out of 5 by siromar Better food options
The main attraction to this hotel is its location right above the TGV station. I would like for this restaurant to have a better food and beverage option. Even though the buffet breakfast starts at 6:30, there was no staff to be seen anywhere helping out with coffee. Must be a French work restriction, something I am familiar with. Even then, for dinner, most of the choices are not very inspiring and could use some French flair, as well as the wine list options. The restaurant and bar area could use some updating. I have stayed often at this hotel and would hope for a more varied menu.
December 22, 2013
Rated 3 out of 5 by Tornad424 Central airport location
Excellent location right in the heart of Paris CDG.
Food average, rooms good size and quiet but not luxurious.
December 17, 2013
Rated 1 out of 5 by PLau Very Noisy
It is hard to accept, at a Shearaton hotel, that the staff assign the room right outside of a major road-construction to anyone.
The staff, in general, were pre-occupied with their wine-inventory list, or their other bonus-tasks, that they forgot to be human and polite.
I had expected a personal service - not robots.
December 11, 2013
Rated 4 out of 5 by Mamadou Very good hotel
This is a very good hotel. But staff at the front desk needs a lot of training.
December 10, 2013
Rated 4 out of 5 by JLP01602 Deserves a better restaurant
This otherwise great hotel really needs a better restaurant!!! The food, over the years, has been consistently below average, which is a shame in this location which is a "window onto french cuisine", either on the way into France or on one's way out...
December 5, 2013
Rated 4 out of 5 by riyadh My Stay in Sheraton CDG
Staff very friendly at check-in. Restaurant staff very pleasant , great food
December 5, 2013
Rated 5 out of 5 by Roland5 Great Hotel - Great Staff
I started staying at Sheraton Paris Airport for the convenience of having a hotel within a short walking distance of the terminals. No shuttle no taxi. But as the years went by i learned to appreciate the posh decor, the helpful professional staff and the value of the offering. I also enjoyed the dining experience.
November 21, 2013
Rated 4 out of 5 by jlk1960 this hotel has great staff
your front desk manager kept her word as mentioned in earlier email.
November 12, 2013
Rated 4 out of 5 by jrcw Good start for a long day
Makes a real difference if you have an early start from CDG. Good rooms, excellent food in the restaurant and as convenient as it gets
November 12, 2013
Rated 4 out of 5 by Calvados Good hotel
I stayed 3 nights. Wake up call was on time. Had only breakfast during my stay. It has everything I needed, the restaurant staff very pleasant, nothing special to complain about. Though 399 Euro for the room seems expensive.
November 11, 2013
Rated 3 out of 5 by Paris75017 Deceived
I booked a room for the day between flights. Arrive at 9:45 am asked to take breakfast. After 10 minutes in the breakfast area, a person came to ask us what we wanted because everything would be removed to prepare lunch room. I had to chase sugar, jams, juices, persons not particularly kind to meet me that was on the table when there was nothing. Breakfast reduced to its simplest expression. It would be better to tell us it was better to ask to be served in the room. And to complete this trip, so we slept in 16 hours of the afternoon, a staff member entered, disturbing and we have not been able to sleep before we leave for a long flight. Really, very, very disappointed with the service, which is really not up to par.
November 8, 2013
Rated 5 out of 5 by Davidj10 Great location and very quiet
I've stayed at many sheraton's over the years, most are very close proximity to the airports to which they are connected, this by far is the best location and has the best sound proofing possible. \it's hard to believe that right outside is either a bus terminal or the runways!
The rooms are very well situated, clean and bright. The staff is very accomidating and their pride in their hotel shows when dealing with them.
I highly recommend this location if you are traveling through the CDG airport.
November 6, 2013
Rated 5 out of 5 by wlm1963 Our Trip to Paris
After returning to Paris from the South of France for a one night lay over before our flight home, the Sheraton CDG was a nice oasis for us.After hetic travel for more than a week it was great to decompress at your lovely hotel!
November 2, 2013
Rated 5 out of 5 by CNS68 Totally exceeded my expectations!
I was taken by surprise when I checked into my room. It was perfectly appointed and had everything I could need for the night. AND it was quiet considering the location! It sure made my early flight the next morning much easier.
October 28, 2013
Rated 5 out of 5 by marsita Hotel adjacent to CDG airport facilities
We checked into the hotel on a Sunday afternoon and stayed until the next morning. We dropped off our rental car and had about a five minute walk to the hotel entrance which was next to the terminal for our departure flight. The room was large, clean and had many conveniences. It was amazingly quite as there was a busy street below and the planes were visible. The tv was not working properly so we called the front desk and a technician arrived within minutes.
October 22, 2013