Rated 2 out of 5 by Lisa75069 Ruined History
Who paints beautiful hand carved wood white? This WAS a historic hotel which now looks like any other new hotel. Very disappointed.
October 25, 2014
Rated 4 out of 5 by Kerri Great location
I loved the location...close to the Riverwalk and only about a 15 min walk to the convention center. :)
Room was huge...but, needs a little TLC. My carpet seemed very dirty and there was no way, I would lay in that tub for a bath. It really needs a new spray coat on the tub. Best suited for one person, since there is no counter space. But, the overall room was huge! Also, they provided our group with free internet (wireless in room). Could never get a signal in room 409 for "sheraton link"...so, I went to lobby OR just signed on via Sheraton and got the the pay version. But, they were nice enough to credit it back!
Overall, I would return...just hoping for a different room that was a little more "useable" :)
November 23, 2012
Rated 5 out of 5 by 2rmh Great place to stay if attending Majestic event
We always enjoy staying here when we go to the Majestic.
October 26, 2014
Rated 4 out of 5 by Rlh1975 Very nice place
Nicely renovated & decorated.
Bathroom area could've been nicer...but it was clean. Bed linens were super soft, but mattress was just ok. Staff was extremely friendly & helpful.
October 20, 2014
Rated 5 out of 5 by agkcpa Great Gem!
I had stayed it this hotel prior to the big updates and can say this new version is much better. Loved everything about this hotel and will definitely be back!
October 20, 2014
Rated 4 out of 5 by ADB7475 Good, central location to downtown attractions
I was here for a business trip and for the most part it was a great stay. There were a few cleanliness issues in the room; sticky residue on phone & hair in corner of bathtub. All of the staff was great, with the exception of Steve, the Concierge/Bell guy. He was rude and unprofessional, though I felt confidant upon reporting to management that it would be taken care of. The hotel is undergoing renovations right now, however, that hasn't affected the beauty of the place, nor the quality of most services and amenities. It is an easy walk to the Alamo and to Riverwalk as well which were a plus. There were great restaurants within walking distance as well...try Blanco's, Rosario's or Acenar for some great authentic Mexican food.
September 27, 2013
Rated 2 out of 5 by AdamR123 Sleepless Night
I stayed on the 11th floor, one of two concierge floors, and apparently a floor that Sheraton is supposed to keep free of dogs. However, one of the adjoining rooms to mine had a dog that barked throughout most of the night. The room on the other side was filled with a large group of people having a party at 2:30 a.m. Multiple calls to the front desk for help were not productive and apparently we could not switch rooms because the hotel was at capacity. I knew it was a bad sign when the room came with complimentary ear plugs. Luckily, we stayed only one night.
October 31, 2012
Rated 3 out of 5 by Voyageur Not so charming.
The hotel is in a great location, unfortunately is needs a lot of work. The rooms are very small, and not at all charming. The bedskirt had what I hope was coffee stains, the bath tub leaked, and was rusty - the commode leaked whenever the toilet was flushed. I notified the hotel staff, and was asked when I was leaving - not asked if they could come look to repair it, or change me to another room. I ordered room service for lunch, and asked for a copy of the itemized bill and the person who brought my food, could not speak English, he just nodded, and did not have an itemized bill. The hotel is in the middle of renovations in the lobby, I'm hoping this will mean the rooms will be updated - the carpet is obviously old, and rumpling.
October 20, 2013
Rated 2 out of 5 by FeatherD Desparately Needs to be UPDATED
We checked in on a Friday. Took our luggage to the room to unpack and relax from the trip. Went to the pool around 6:30 PM, the towel bin was empty and there was no phone at the pool to request any. So having to use our room towel for the pool, I requested more towels as soon as we returned to the room. I had to request for a second time on Saturday morning for towels and they finally brought some. The bathroom tub needed a good cleaning. The rubber bath mat in the tub had mildew all around the edges and underneath. Great water pressure in the shower though. The carpet in the room was disgustingly stained. And the desk chair seat was torn and should have been tossed or at least recovered. The only positive was the bed was wonderful.
August 5, 2013
Rated 1 out of 5 by Rod32 Unexpected poor quality for Sheraton
This hotel sadly did not live up to our expectations. Our bathroom was not cleaned and was only done after I made a special request. Even after this request the following day the same thing occurred. The Rooms were very small and dated,the bed was very old and squeaky. The Air conditioning very loud and effected my sleep. The Outdoor pool was dirty and needed to be cleaned and was not fit to swim in. A very disappointing experience one which I would not like to repeat and would probably question me staying at a Sheraton hotel in the future.
June 22, 2014
Rated 5 out of 5 by Vic31 Very nice hotel
We enjoyed our stay at the Gunter. San Antonio is full of friendly people! Our room was clean and spacious. If we return, we'd definitely stay here again.
October 13, 2014
Rated 4 out of 5 by drdave111 convenient location
convenient to downtown sites, river walk,
clean hotel...a/c was loud in our room, bathroom outdated, no refrigerator!
October 13, 2014
Rated 3 out of 5 by FacilMgr Nice hotel but...
The room wouldn't cool below 75 at night. Mechanics worked on the coils, and the room then cooled to 72 for the remainder of our stay. The bathroom is past needing refurbishing. The shower tile and grout is old and dingy looking, as was the floor tile and wallpaper. I hate what the hotel is doing to the beautiful, historic woodwork and plaster reliefs. They're painting all of it white. There's no going back without spending a fortune. Trendy and Modern is out of place in such a historical setting. Sell the hotel to someone who will love it.
August 12, 2013
Rated 1 out of 5 by NeverAgain123 Couldn't even get hot water!!
I didn't have hot water the first 2 days on the day I was checking out I had hot water. I hadn't even been there 24 hrs and the key was messing up so had to get a new one! Staff was very rude at front desk when I would complain my room wasn't turned over. On Saturday I went to the front desk to ask them to send housekeeping for towels and what not. The staff tells you one thing and then somebody would call back and say another. They sure weren't on the same page. When I checked out they asked on how the stay was I said horrible and said ok.
February 25, 2013
Rated 1 out of 5 by JRod27 Disappointed
I always stay at this hotel whenever I travel to San Antonio and this was the first time I have had a horrible experience. I was not impressed by the staff response to my requests. The room was not as clean as expected. There was mold stains in the grout of the tiles in the shower. The tub would fill up with water while taking a shower. The smoke alarm unit appeared to be hanging instead of being securely attached to the wall. It was just a bad experience overall. Not sure that I'll ever stay there again.
August 4, 2014
Rated 5 out of 5 by Mark19 Great update
it's been a year since i visited the Sheraton Gunter and i was shocked when i entered the lobby, instead of seeing the old dark wood mission style that i've become used to the lobby was a dazzling white with all new, beautiful, lobby.
Everything was fantastic I have to say though one thing that actually saddened me was in all the upgrades the hotel has gone through, the only one i thought they should have left were the old plantation shutters in the club rooms are gone, replaced with very nice curtains. Everything was very well done!
April 21, 2014
Rated 4 out of 5 by HereOnBusiness Hotel gets two thumbs up!
Stayed at the Sheraton for a business trip and the hotel was great. The staff was very courteous and glad to help with anything I had. Room was very comfortable with a great view of San Antonio. Only knock on room was a real lack of electrical outlets and the doors allow too much noise in. I kept hearing the maintenance people on their push to talk radios while laying in bed. The meeting room we met in for business was nice and the meal they provided was healthy. Would recommend to all travelers since the Riverwalk is real close too!!
August 20, 2012
Rated 3 out of 5 by alssattendee Noisest Hotel Room I have ever stayed in
A beautiful old hotel - but the rooms and windows were not insulted. Any time a truck or bus would go buy the building (which was frequent all night long), it would seem as though the windows were open. One morning the trash trucks were right outside the building for quite a while. Finally on Saturday night there were several rooms with very loud parties going until 5:30 am! The staff was overwhelmed trying to keep them quite.
A beautiful place in a great location - but I am sure there must be better options, especially for the price
March 11, 2013
Rated 5 out of 5 by Paw76 Great hospitality - Staff goes out of their way
We had a splended stay during the July 4th weekend when we stayed at Sheraton Gunter hotel. I had booked three rooms and Victoria, the front desk Manager went out of her way to upgrade all our rooms to club level, with free parking and even extended our check-out time to 6 pm for all the rooms. The rooms have all been upgraded and the lobby is huge and elegant. We all were so happy with our stay that we are going to stay in this hotel every time we visit San Antonio. Thanks Victoria and thanks Sheraton!
July 7, 2014
Rated 4 out of 5 by Longball22 Great location right off of the Riverwalk
We drove in from Houston and I wasn't pleasantly surprised when I pulled into downtown and got to the hotel. The bellman was very cooperative and informative. I parked directly across the street from the hotel and paid $9 for the night as everything was within walking distance and we didn't need to leave until the morning. We checked in with no problems and got a room on a high floor and away from the elevator, as requested. We fought the rain throughout our stay, as it was the third most rain on record the city had ever seen and everything was flooded. Hotel was centrally located just a couple of blocks from the Riverwalk and walking distance to The Alamo. Breakfast buffet in the morning was excellent and reasonably priced compared to other hotels I've stayed at.
May 27, 2013
Rated 2 out of 5 by EMC630 Bad Experience
This was the second time that I have stayed at this hotel, the first time was great this last time was horrible, room was extremely small, couldn't use bathroom without having the door in my backside the bed took up most of the room, the traffic noise was terrible all night long, and no I am not wearing earplugs just for that, I guess that's why they were there in the bathroom, would not be able to hear alarm going off in the morning, great thought but not good. I will be very hesitate in staying at this hotel again.
April 1, 2013
Rated 3 out of 5 by Sharkushka Mixed Reactions
The lobby area is beautiful. Our room was lovely but small. For the rate, $200, we wouldn't have expected such a small bathroom, with no area to put any cosmetics or toiletries, etc. While the desk staff was very helpful, I had to wait quite some time for them the morning of December 31 at 8:30 a.m., there was no one at the front desk for about 5 or 10 minutes. I had to go asking for someone. The bellman who had our luggage left it and went home, so the other bellman had to track us down to find out whose luggage it was. For the price, I felt the service should be better and the bathroom bigger. I did appreciate the pet policy, and if I were traveling with a dog, I might look at this hotel again. The location is also quite excellent. Room service was timely and attentive.
January 2, 2013
Rated 5 out of 5 by Tricia1959 Very Comfortable!
The hotel is very nice and comfortable! The mattresses are the best I've ever slept on in a hotel, none better. The staff made me feel like royalty, very personable and friendly!
They have renovated the hotel lobby, I would like to have seen the pre-renovation still intact - just loved the "step into history" feel that it was 3 years ago when I was there. Also, the gift shop was gone. Was looking forward to aquiring a book on the hotel's history this trip.
But, overall, you can't go wrong staying here!
April 21, 2014
Rated 4 out of 5 by JamesBennettCHA Maintenance/housekeeping lacking
Front desk, bell, operator, MOD, everyone we came into contact with were GREAT! I am a CHA and a Hospitality professional, service is important, your staff had an excellent service mentality. Hats off to the Saturday night auditor who helped us heat up a late night snack! Housekeeping didnt show up until 4:30 pm one day, next day left us without fresh tissue, soap, shampoo etc (Room 731 on 7/19/13). Upon arrival we found trash behind nightstand, I took a picture if you would like it for training purposes.
October 21, 2013
Rated 4 out of 5 by JKKA Historic hotel with great location
We have stayed here several times. We love the location if we are going to be downtown, and it is directly across the street from the Majestic Theater for those who may be attending an event there. It is an historic ( old) hotel downtown so there are issues with noise from outside and within but the rooms and beds are very comfortable and the staff is always extremely helpful. If you are looking for a newer hotel right on the Riverwalk, this may not be for you, but we love the ambience of the place.
February 25, 2013
Rated 3 out of 5 by denver80218 My recent stay
The room and staff were good. The front desk people and servers in the banquet rooms were great. The room was spacious, clean and comfortable, but had a lot of traffic noise and the Internet was intermittent - it kept stopping and making me sign in again. The banquet food itself was tasty, but the meal choices (which very well may have been the fault of the planners, rather than the staff) was repetitive over the four days and high calorie. More variety and healthier choices would have been good.
April 12, 2014
Rated 2 out of 5 by OJTW Hit or Miss
Our stay started with the incredibly unhelpful woman at the front desk informing me that the suite I believed I had reserved was just a living room with no bedroom. Even though we had also reserved a bedroom. She moved us into a regular king size room, without any discussion as to the availability of an actual suite we which had obviously been trying to reserve.
My problem with this is two fold as (1) I felt she was incredibly short and not accommodating at all (my husband and I were traveling with our four year old and two year old) and (2) I am at a loss for why your website would have ever advertised a living room without a bed room. There was no clear mention anywhere that there was no bedroom with this living room. I have stayed at many hotels and booked considerable number of rooms online and I have never experienced anything like this.
Onto the next problem, we were moved into a room that had standing water on the floor. Standing water. Thankfully, everyone of the bellhops we encountered at the hotel were outstanding and he helpfully had our room changed and moved all our belonging to it.
The restaurant in the hotel is another example of the downfalls of the hotel. The service was nonexistent and our bill was incorrect twice.
On an up note the valets were fantastic. They were quick with the car or an apology for the wait, and just generally delightful.
My sisters wedding was also well done. We cannot say enough good things about Mustafa.
October 7, 2014
Rated 5 out of 5 by youngatheart Romantic Stay in San Antonio
It was our wedding anniversary, and when we arrived at the beautiful, historic Gunter Hotel, I turned into a "bride" again! The lobby immediately begins the spell of by-gone splendor with dazzling chandeliers and plush carpeting. The amazing corner room with its King-sized bed, covered in luxe white bed linens, and the dark wood-slatted windows gives one the feeling of elegant, seductive seclusion. From our check-in to check-out, we were enchanted and will definitely return, again and again.
June 8, 2013
Rated 4 out of 5 by Kaveman Overall not bad
The hotel itself is nice. It has lots of historic value and well maintained. At check in I felt rushed though and there wasn't even a line of check-in's, just me. I recommend a little less of getting people rushed through check-in and more time connecting with guests. Judy in the restaurant was extremely nice and very helpful. The food was fantastic as well. One thing that bothered me was the height of the counter that had the bacon, sausage, and potatoes during breakfast. I'm only about 5'6" and the top of the counter was about up to my eyes (it made me feel small). I know this is a historic hotel but I felt more like an employee in my room's bathroom due to the type of toilet and the type of toilet paper. Other than that It was a nice hotel with helpful friendly staff. keep up the good work with the team members!
July 2, 2014
Rated 2 out of 5 by kmrod Tiny room...
We love to stay at historic hotels in San Antonio. Unfortunately The Gunter was not our best experience. Our room was so small we could barely move around. The toilet had problems all weekend and at one point overflowed and leaked into the room below us. While historic, older hotels tend to have smaller rooms and bathrooms, this hotel at the most expensive room rate was the least comfortable. It is not on our list of places to stay again.
August 4, 2014